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tability.ioWhat are It Services Team OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for It Services Team to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
It Services Team OKRs examples
You'll find below a list of Objectives and Key Results templates for It Services Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
OKRs to enhance communication and training for Business-led IT services
ObjectiveEnhance communication and training for Business-led IT services
KRDecrease IT related issues raised by employees by 30% following the training
Implement intensive and comprehensive IT training for all employees- Establish a solid IT support team for immediate troubleshooting
- Conduct regular IT performance checks and updates
- KRIncrease employee trainee count by 40% in IT procedures and process
- Allocate budget for training and development programs
- Develop and implement strategic recruitment plans
- Identify the need for additional IT trainees in the department
- KRImprove post-training test scores by 25% to ensure comprehension and retention
- Implement interactive learning activities during training
- Offer one-on-one follow up coaching sessions
- Develop comprehensive study guides for post-training review
OKRs to increase overall sales productivity for our offshore IT services team
- ObjectiveIncrease overall sales productivity for our offshore IT services team
- KRAchieve a 20% increase in quarterly revenue from offshore IT services
- Upsell enhanced IT services to existing offshore clients
- Implement targeted marketing strategies in offshore jurisdictions
- Streamline delivery process to boost operational efficiency
- KRReduce the sales cycle duration by 15% for offshore IT services
- Implement streamlined communication systems for improved efficiency
- Provide sales team advanced negotiation training
- Close deal gaps with efficient project management strategies
- KRClose 5 new strategic B2B deals specifically for offshore IT services
- Identify and contact 10 potential B2B partners for offshore IT services
- Follow-up with potential partners to negotiate and close deals
- Prepare and deliver tailored presentations on our offshore IT services
OKRs to comprehensive inventory creation of Business-led IT services
- ObjectiveComprehensive inventory creation of Business-led IT services
- KRIdentify 100% of existing Business-led IT services for inclusion in the inventory
- Integrate identified IT services into the inventory system
- Conduct a comprehensive survey of all existing IT services
- Categorize identified services based on business domain
- KRAchieve a 95% accuracy rate in cataloguing these identified IT services
- Train staff regularly on cataloguing best practices
- Consistently review and correct catalogue entries
- Implement detailed cataloguing standards and procedures
- KRImplement an intuitive, user-friendly system to access the established inventory
- Conduct frequent testing and subsequent iterations for system improvements
- Develop system design with emphasis on user-friendly interface
- Identify user needs and preferences for inventory system
OKRs to enhance the efficiency and reliability of IT services
- ObjectiveEnhance the efficiency and reliability of IT services
- KRDecrease system downtime by 20%
- Implement regular preventive maintenance on all system components
- Establish robust disaster recovery and backup plans
- Upgrade outdated hardware and software components
- KRImplement proactive maintenance on 95% of servers
- Assign a maintenance team to apply the protocol to identified servers
- Identify all servers needing proactive maintenance
- Develop and document a proactive maintenance protocol
- KRIncrease customer satisfaction scores by 15% via improved service delivery
- Train staff in advanced customer service techniques
- Implement a robust customer feedback system
- Streamline service delivery for efficiency
OKRs to master cloud services architecture: argocd, kubernates, istio, terraform
- ObjectiveMaster cloud services architecture: argocd, kubernates, istio, terraform
- KRDeliver a presentation on the learnings and real-world application of these technologies
- Practice the presentation for clear and engaging delivery
- Prepare comprehensive slides to explain key technology learnings
- Research real-world application examples of these technologies
- KRObtain certification in Kubernetes and ArgoCD within the agreed time frame
- Dedicate specific hours each week for course work and study
- Schedule and complete certification exams before the deadline
- Research and enroll in a reputable Kubernetes and ArgoCD certification course
- KRSuccessfully deploy 3 projects using Istio and Terraform by quarter end
- Develop a deployment strategy using Istio and Terraform
- Identify the requirements and scope for each of the 3 projects
- Execute deployment plan, monitor progress, and troubleshoot any issues
OKRs to enhance proficiency in handling and developing AWS
- ObjectiveEnhance proficiency in handling and developing AWS
- KRScore 90% or higher in final assessment of a professional-level AWS course
- Repeatedly take and review practice exams before the final exam
- Regularly review and understand all course materials and lecture notes
- Invest time in practical AWS exercises and projects
- KRComplete 4 accredited AWS setup and maintenance online courses by end of quarter
- Complete all coursework and assessments before the due date
- Establish a consistent study schedule to complete the courses
- Research and select 4 accredited AWS setup and maintenance online courses
- KRSuccessfully deploy and maintain 3 AWS applications without significant errors
- Use AWS Elastic Beanstalk for application deployment
- Regularly backup data using AWS Backup services
- Establish comprehensive monitoring using AWS CloudWatch
OKRs to efficiently eliminate the existing datacenter to minimize costs
- ObjectiveEfficiently eliminate the existing datacenter to minimize costs
- KRReduce data center infrastructure costs by 20% through efficient decommissioning
- Identify underutilized or outdated equipment for decommissioning
- Evaluate effectiveness of current data center infrastructure
- Implement efficient decommissioning processes to reduce costs
- KRAchieve 30% cost savings by transitioning to cloud-based services
- Analyze cost comparison between current and cloud-based services
- Develop and implement transition plan to cloud services
- Identify potential cloud-based service providers
- KRTrain IT team to manage new services, increasing operational efficiency by 25%
- Evaluate performance improvements post-training
- Identify necessary training for IT team for new services
- Schedule and conduct IT training sessions
OKRs to enhance reliability and performance across all services
- ObjectiveEnhance reliability and performance across all services
- KRReduce service response time by 15%
- Implement efficient customer service training programs
- Evaluate and streamline service processes
- Upgrade customer service management software
- KRDecrease service related customer complaints by 20%
- Implement comprehensive staff training for improved customer service
- Regularly review and improve service quality
- Enhance customer complaint handling procedures
- KRIncrease server uptime to 99.9% across all services
- Enhance monitoring systems to preemptively detect issues
- Apply regular updates, patches, and maintenance schedules
- Implement redundant hardware and failover technology in server infrastructure
OKRs to successful migration of services from OnPremise to cloud
- ObjectiveSuccessful migration of services from OnPremise to cloud
- KRIdentify and categorize all OnPremise services for migration by end of Week 3
- Compile a list of all OnPremise services currently in use
- Categorize each service based on priority for migration
- Create a detailed migration schedule by end of Week 3
- KRConduct post-migration validation to ensure 100% functionality for all migrated services
- Verify functionality of every migrated service
- Resolve any identified post-migration issues
- Conduct post-migration system checks
- KRAchieve 70% service migration while ensuring zero disruption in client services
- Identify and prioritize critical services for migration
- Develop and execute a detailed migration plan
- Continuously monitor and troubleshoot during migration
OKRs to efficiently migrate services and databases to Google Cloud
- ObjectiveEfficiently migrate services and databases to Google Cloud
- KRAchieve minimal downtime during the migration process
- Conduct regular communication regarding the migration process with all relevant stakeholders
- Perform a thorough assessment of the existing infrastructure and identify potential issues
- Develop a detailed migration plan with clear timelines and allocated resources
- Implement redundancy measures and backup systems to minimize the impact of any disruptions
- KROptimize costs by analyzing and implementing cost-effective solutions in Google Cloud
- Identify and eliminate any unnecessary services or resources to reduce expenses
- Regularly monitor and review cost reports and adjust strategies accordingly
- Research and implement more cost-effective alternatives or optimized configurations for existing services
- Conduct a thorough analysis of current Google Cloud services and associated costs
- KREnsure seamless data migration from existing databases to Google Cloud
- Perform necessary data cleansing and transformation to ensure compatibility with Google Cloud
- Assess current database structure and data volume for smooth migration planning
- Create a detailed data migration strategy outlining steps, tools, and timelines
- Execute step-by-step migration process, verifying data integrity and minimizing downtime
- KRSuccessfully migrate all services from current platform to Google Cloud
How to write your own It Services Team OKRs
1. Get tailored OKRs with an AI
You'll find some examples below, but it's likely that you have very specific needs that won't be covered.
You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.
- 1. Go to Tability's plan editor
- 2. Click on the "Generate goals using AI" button
- 3. Use natural language to describe your goals
Tability will then use your prompt to generate a fully editable OKR template.
Watch the video below to see it in action 👇
Option 2. Optimise existing OKRs with Tability Feedback tool
If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.
- 1. Go to Tability's plan editor
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on "Generate analysis"
Tability's Strategy Map makes it easy to see all your org's OKRsTability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
You can then decide to accept the suggestions or dismiss them if you don't agree.
Option 3. Use the free OKR generator
If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.
Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.
It Services Team OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to track your It Services Team OKRs
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More It Services Team OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to improve customer show rate to increase value time efficiency
- OKRs to enhance the efficiency and stability of the IT infrastructure
- OKRs to integrate two applications seamlessly
- OKRs to enhance satisfaction of wealth management clients
- OKRs to improve communication by ensuring quarterly check-in with performance manager
- OKRs to enhance efficiency and productivity within the legal team