2 Resolution Processes OKR examples with initiatives

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What are Resolution Processes OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.

We've tailored a list of OKRs examples for Resolution Processes to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

The best tools for writing perfect Resolution Processes OKRs

Here are 2 tools that can help you draft your OKRs in no time.

Tability AI: to generate OKRs based on a prompt

Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.

1. Create a Tability account
2. Click on the Generate goals using AI
3. Describe your goals in a prompt
4. Get your fully editable OKR template
5. Publish to start tracking progress and get automated OKR dashboards

Watch the video below to see it in action 👇

Tability Feedback: to improve existing OKRs

You can use Tability's AI feedback to improve your OKRs if you already have existing goals.

1. Create your Tability account
2. Add your existing OKRs (you can import them from a spreadsheet)
3. Click on Generate analysis
4. Review the suggestions and decide to accept or dismiss them
5. Publish to start tracking progress and get automated OKR dashboards

Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.

Resolution Processes OKRs examples

You'll find below a list of Objectives and Key Results templates for Resolution Processes. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

OKRs to streamline ticket response and resolution processes

ObjectiveStreamline ticket response and resolution processes
KRTrain 80% of the support staff on new resolution strategies
Identify support staff requiring training in new resolution strategies
Develop comprehensive strategy-focused training program
Implement the training program among identified staff
KRImprove resolution rate by 30% on first contact
Continually update first-contact resolution strategies based on feedback
Train staff on possible incoming inquiries and effective resolution methods
Implement efficient tracking and reporting systems for resolutions
KRReduce average ticket response time by 40%
Monitor response time regularly and address delays
Implement automated responses for common issues
Train staff on efficient customer service response techniques

Use template

OKRs to enhance incident management and outage call bridge creation processes

ObjectiveEnhance incident management and outage call bridge creation processes
KRLaunch and manage 100% of outage call bridges within 15 minutes of detection
Develop a reliable system for immediate detection of outages
Monitor call bridges for rapid and efficient handling
Train staff in launching call bridges promptly
KRReduce average major incident resolution time by 15%
Implement advanced ticketing system for quicker incident identification
Enhance staff training on major incident resolution
Streamline communication processes during incidents
KRImprove team response rate to major incidents by 20%
Monitor and optimize response protocols regularly
Conduct regular emergency response training sessions
Implement swift communication via dedicated incident response platform

incident-resolution outage-management incident-manager outage-call-bridge-operator incident-management-team response-and-recovery-team

Use template

Resolution Processes OKR best practices

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tip #2: Commit to weekly OKR check-ins

Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.

Being able to see trends for your key results will also keep yourself honest.

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

Save hours with automated OKR dashboards

Quarterly OKRs should have weekly updates to get all the benefits from the framework. Reviewing progress periodically has several advantages:

It brings the goals back to the top of the mind
It will highlight poorly set OKRs
It will surface execution risks
It improves transparency and accountability

Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, you can move to Tability to save time with automated OKR dashboards, data connectors, and actionable insights.

How to get Tability dashboards:

1. Create a Tability account
2. Use the importers to add your OKRs (works with any spreadsheet or doc)
3. Publish your OKR plan

That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.

More Resolution Processes OKR templates

We have more templates to help you draft your team goals and OKRs.

2 OKR examples for Resolution Processes