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What are Advocacy OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
To aid you in setting your goals, we have compiled a collection of OKR examples customized for Advocacy. Take a look at the templates below for inspiration and guidance.
If you want to learn more about the framework, you can read our OKR guide online.
The best tools for writing perfect Advocacy OKRs
Here are 2 tools that can help you draft your OKRs in no time.
Tability AI: to generate OKRs based on a prompt
Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.
- 1. Create a Tability account
- 2. Click on the Generate goals using AI
- 3. Describe your goals in a prompt
- 4. Get your fully editable OKR template
- 5. Publish to start tracking progress and get automated OKR dashboards
Watch the video below to see it in action 👇
Tability Feedback: to improve existing OKRs
You can use Tability's AI feedback to improve your OKRs if you already have existing goals.
- 1. Create your Tability account
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on Generate analysis
- 4. Review the suggestions and decide to accept or dismiss them
- 5. Publish to start tracking progress and get automated OKR dashboards
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Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
Advocacy OKRs examples
You will find in the next section many different Advocacy Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).
Hope you'll find this helpful!
OKRs to enhance customer advocacy throughout our service processes
ObjectiveEnhance customer advocacy throughout our service processes
KRReduce customer complaints by 30% through improved service delivery
Establish a proactive feedback system for customers
Implement ongoing customer service training for all staff
Regularly review and update service delivery protocols
KRIncrease Net Promoter Score (NPS) by 25% initiating customer-first policies
Offer consistent, high-quality customer support and after-sales service
Train staff on proactive customer experience strategies and techniques
Implement customer feedback mechanisms for improved service provision
KRIncrease customer retention rate by 20% with personalized follow-ups
Train staff in personalised customer service techniques
Implement customer tracking software for personalized follow-up
Create an effective customer feedback system
OKRs to boost employee advocacy members' posts frequency
ObjectiveBoost employee advocacy members' posts frequency
KRAchieve 20% increase in total posts from employee advocacy members
Organize weekly brainstorming sessions for content ideas
Implement a reward system for frequent employee contributors
Provide training on creating engaging posts
KRIncrease average post count per member from 2 to 5 by end of quarter
Implement a bi-weekly challenge encouraging users to post more
Offer incentives for frequent posting
Advertise popular discussion topics to engage members
KROrganize 3 virtual trainings on effective advocacy posting for members
Schedule and communicate session details to members
Identify topics for each virtual training sessions
Select and book appropriate expert trainers
OKRs to enhance the customer advocacy program
ObjectiveEnhance the customer advocacy program
KRIncrease overall customer satisfaction rate by 15%
Implement a comprehensive customer feedback system
Provide robust training for customer service staff
Enhance product/service quality based on feedback
KRReduce customer complaints by 20%
Implement a proactive customer satisfaction survey
Revise and enhance company's product or service
Improve staff training on customer service skills
KRImprove Net Promoter Score (NPS) by 10 points
Increase personalization in our customer interactions
Regularly gather and analyze customer feedback to improve service
Implement high-quality training programs to enhance customer service skills
OKRs to boost engagement and adoption of B2B2C advocacy program
ObjectiveBoost engagement and adoption of B2B2C advocacy program
KRRaise frequency of monthly active users by 25%
Implement engaging, user-friendly updates to improve user interface
Implement regular user engagement initiatives
Launch targeted outreach and promotional campaigns
KRIncrease unique user logins by 30%
Improve website or app user interface for better usability
Implement a user referral program to attract new users
Promote site or app via targeted social media advertising
KRImprove user retention rate by 20%
Conduct regular User Experience (UX) testing and improvements
Optimize customer service responses and interactions
Implement personalized user experiences to boost engagement
OKRs to boost driving adoption and advocacy confidence
ObjectiveBoost driving adoption and advocacy confidence
KRIncrease driver adoption rates by 15%
Offer incentives for completing training programs
Implement reward schemes for long-term commitment
Enhance recruitment campaigns targeting potential drivers
KRReduce non-confident driver numbers by 10% with comprehensive training programs
Launch retraining sessions for non-confident drivers
Implement regular confident-driving workshops
Develop comprehensive driving training curriculum
KRElevate customer advocacy scores by 20% via targeted campaigns
Implement a customer rewards program for referrals and reviews
Develop customer-focused campaigns highlighting testimonials and success stories
Provide regular, personalized follow-ups to build customer loyalty
OKRs to improve my skills in facilitating and advocating effectively
ObjectiveImprove my skills in facilitating and advocating effectively
KRSuccessfully advocate for at least 3 initiatives, resulting in adoption or change
Present these initiatives to decision-making entities
Identify and fully understand three pertinent initiatives
Construct comprehensive, persuasive arguments for each initiative
KRConduct 5 or more team facilitation sessions, attaining a feedback score of 80%+
Distribute and collect feedback surveys post-sessions
Implement engaging activities to promote collaboration
Schedule 5 team facilitation sessions
KRComplete a certified course on facilitation and advocacy techniques by quarter-end
Complete and pass all course assignments and exams
Research credible institutions offering certified facilitation courses
Enroll in the chosen facilitation and advocacy techniques course
OKRs to accelerate customer advocacy through our existing program
ObjectiveAccelerate customer advocacy through our existing program
KRImprove program participation by 30% quarterly
Simplify and streamline program application processes
Develop and implement a robust marketing strategy to promote program awareness
Offer incentives to encourage registrations and sustained participation
KRIncrease each advocate’s referral rate by 20%
Offer incentives for each successful referral
Provide personalized training to enhance referral skills
Implement a comprehensive referral tracking system
KRIncrease positive social media mentions by 25%
Improve customer service responses on social media
Implement a weekly user interaction initiative on all platforms
Promote user-generated content campaigns
OKRs to launch a successful employee advocacy program
ObjectiveLaunch a successful employee advocacy program
KRMeasure and demonstrate a 15% improvement in brand impact due to advocacy
Implement customer advocacy strategies effectively
Identify key metrics for evaluating brand impact
Analyze and report increased brand impact
KRTrain 75% of employees on advocacy program within quarter
Identify suitable advocacy program instructors
Schedule advocacy training sessions for employees
Monitor and document participation rates
KRIncrease internal program adoption by 25%
Implement incentive schemes for program adoption
Develop engaging internal communication about program benefits
Provide comprehensive training for effective program usage
OKRs to leverage positive feedback to increase advocacy
ObjectiveLeverage positive customer feedback to increase advocacy sentiment
KRPublish 10 customer case studies
KRGain 40 public reviews with 4+ stars across all platforms
KRIncrease leads coming from advocacy resources from 50 to 85/week
OKRs to turn customers into advocates
ObjectiveOur customers are championing our product and services
KRGet 100 reviews on G2 or Capterra
Identify happy users through NPS feedback
KRWe have published 10 customer success stories
KRWe get 20 leads every week coming from our referral program
Build a partner community
Create supporting material for our partners
Advocacy OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
Save hours with automated OKR dashboards
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Your quarterly OKRs should be tracked weekly if you want to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
We recommend using a spreadsheet for your first OKRs cycle. You'll need to get familiar with the scoring and tracking first. Then, you can scale your OKRs process by using Tability to save time with automated OKR dashboards, data connectors, and actionable insights.
How to get Tability dashboards:
- 1. Create a Tability account
- 2. Use the importers to add your OKRs (works with any spreadsheet or doc)
- 3. Publish your OKR plan
That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.
More Advocacy OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to enhance profitability within QA teams
OKRs to expand e-learning opportunities for students
OKRs to become an expert in large language models
OKRs to transform customers into brand advocates
OKRs to boost slurry pump and its spare parts sales
OKRs to increase revenue for the SaaS premium subscription