A starting point for clearer priorities and measurable progress. Make the targets your own.
Publish 10 customer case studies
Gain 40 public reviews with 4+ stars across all platforms
Increase leads coming from advocacy resources from 50 to 85/week
Set your baseline. Check where you are today, then choose targets that stretch your team.
Agree on ownership. Give each key result a clear owner and a source of data.
Check in every week. Review the numbers, share confidence, and decide what needs attention.
A machine-readable version of this example for a script or AI assistant.
Customer success & support OKR example
Suggested timeframe: Set with your team
1 objective · 3 key results
Example targets. Adapt to your baseline before you start.---
title: Leverage positive feedback to increase advocacy
objectives:
- title: Leverage positive customer feedback to increase advocacy sentiment
outcomes:
- title: Publish 10 customer case studies
from: 0.0
to: 10.0
score_format: _number_ case studies
initiatives: []
- title: Gain 40 public reviews with 4+ stars across all platforms
from: 0.0
to: 40.0
score_format: _number_ reviews
initiatives: []
- title: Increase leads coming from advocacy resources from 50 to 85/week
from: 50.0
to: 85.0
score_format: _number_ adv. leads/week
initiatives: []
Our customers are championing our product and services
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