Tability is a cheatcode for goal-driven teams. Set perfect OKRs with AI, stay focused on the work that matters.
What are Support Training OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.
We have curated a selection of OKR examples specifically for Support Training to assist you. Feel free to explore the templates below for inspiration in setting your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
The best tools for writing perfect Support Training OKRs
Here are 2 tools that can help you draft your OKRs in no time.
Tability AI: to generate OKRs based on a prompt
Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.
- 1. Create a Tability account
- 2. Click on the Generate goals using AI
- 3. Describe your goals in a prompt
- 4. Get your fully editable OKR template
- 5. Publish to start tracking progress and get automated OKR dashboards
Watch the video below to see it in action 👇
Tability Feedback: to improve existing OKRs
You can use Tability's AI feedback to improve your OKRs if you already have existing goals.
- 1. Create your Tability account
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on Generate analysis
- 4. Review the suggestions and decide to accept or dismiss them
- 5. Publish to start tracking progress and get automated OKR dashboards
Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
Support Training OKRs examples
We've added many examples of Support Training Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.
Hope you'll find this helpful!
OKRs to streamline ticket response and resolution processes
ObjectiveStreamline ticket response and resolution processes
KRTrain 80% of the support staff on new resolution strategies
Identify support staff requiring training in new resolution strategies- Develop comprehensive strategy-focused training program
- Implement the training program among identified staff
- KRImprove resolution rate by 30% on first contact
- Continually update first-contact resolution strategies based on feedback
- Train staff on possible incoming inquiries and effective resolution methods
- Implement efficient tracking and reporting systems for resolutions
- KRReduce average ticket response time by 40%
- Monitor response time regularly and address delays
- Implement automated responses for common issues
- Train staff on efficient customer service response techniques
OKRs to streamline IT Service Desk for swifter resolution time
- ObjectiveStreamline IT Service Desk for swifter resolution time
- KREnhance self-service portal use by 50% to promote faster issue resolution
- Implement a feedback mechanism on portal usability
- Launch a portal awareness campaign to increase visibility
- Develop user-friendly navigation for efficient self-service usage
- KRImplement a new training program to improve technical troubleshooting skills by 30%
- Develop comprehensive, skills-focused training program
- Identify key areas of technical troubleshooting needing improvement
- Implement training program and monitor progress
- KRDecrease average ticket response time by 20%
- Implement a ticket prioritization system
- Boost staff levels during peak times
- Train support team in effective time management
OKRs to ensure readiness for GA release of product on Linux
- ObjectiveEnsure readiness for GA release of product on Linux
- KRProvide training for support team on Linux-specific issues and troubleshooting
- Monitor and evaluate the team's progress post-training
- Develop a comprehensive Linux-specific training program
- Schedule training sessions for the support team
- KRUpdate documentation and support resources for Linux users
- Verify and publish all new Linux resources on appropriate platforms
- Review current Linux documentation and support resources for outdated information
- Develop updated Linux user guides, tutorials and FAQs
- KRComplete all necessary testing and bug fixing for Linux compatibility
- Run preliminary tests for software compatibility with Linux
- Identify, document and prioritize detected bugs
- Fix bugs and conduct validation testing
OKRs to enhance product support to maximize customer satisfaction
- ObjectiveEnhance product support to maximize customer satisfaction
- KRImplement a training program to ensure 90% of support staff are fully certified
- Identify necessary certifications for 90% of support staff
- Schedule and monitor training progress until completion
- Secure relevant training resources or providers
- KRIncrease customer satisfaction scores by 20% through improved product support
- Develop comprehensive training for support staff on product features
- Implement 24/7 customer service hotline for product inquiries
- Regularly survey customers for feedback on product support
- KRReduce support ticket resolution time by 30%
- Establish clear communication channels for quicker response times
- Implement a more efficient ticket tracking system
- Train support team in advanced troubleshooting techniques
OKRs to streamline ticket resolution process in DACH region
- ObjectiveStreamline ticket resolution process in DACH region
- KRReduce average ticket resolution time by 30%
- Implement more efficient ticket handling procedures
- Provide advanced problem-solving training to staff
- Introduce effective ticket prioritization system
- KRTrain 100% of the support team on new procedural changes
- Create comprehensive training materials for the procedural changes
- Schedule company-wide trainings for support team
- Track and confirm individual completions
- KRImplement standard procedures for 90% of common issues
- Develop standard procedures to address these issues
- Identify the top common issues affecting the business
- Train staff on implementing these procedures
OKRs to improve user satisfaction through comprehensive training
- ObjectiveEnhance user satisfaction through upgraded training
- KRIncrease user satisfaction score by 15%
- KRDecrease average response time to support tickets by 30%
- KRImprove user retention rate by 10%
- KRIncrease completion rate of comprehensive training by 20%
OKRs to boost Digital Assets utilization within Waste Warriors
- ObjectiveBoost Digital Assets utilization within Waste Warriors
- KRAchieve 30% increase in weekly logins to our Digital Assets platform
- Launch a reward program for frequent logins
- Implement a weekly newsletter highlighting new platform features
- Conduct user outreach to promote login benefits
- KRImprove user satisfaction score for Digital Assets to 85%
- Increase customer support responsiveness on digital platforms
- Integrate user feedback in digital asset enhancements
- Implement regular usability testing for digital assets
- KRTrain 80% of Waste Warriors staff on effective usage of Digital Assets
- Identify training needs of Waste Warriors staff regarding digital assets
- Schedule and conduct training for eligible staff members
- Develop a training program focused on effective digital asset usage
OKRs to complete Windows 10 update on all DC PCs
- ObjectiveComplete Windows 10 update on all DC PCs
- KRFully update 100% of DC PCs to Windows 10 by the end of the quarter
- Validate successful Windows 10 installation
- Install Windows 10 on non-updated PCs
- Conduct software audit on all DC PCs
- KRReach 60% upgrade rate on DC PCs to Windows 10 by end of second month
- Develop an effective, step-by-step upgrade guide for Windows 10
- Offer technical support during the upgrade process
- Conduct training sessions about the Windows 10 upgrade
- KRAchieve 30% of DC PC's Windows 10 update by end of first month
- Schedule update process for identified PCs
- Monitor and ensure successful upgrade completion
- Identify PCs for Windows 10 upgrade
OKRs to enhance the efficiency and effectiveness of administrative support
- ObjectiveEnhance the efficiency and effectiveness of administrative support
- KRIncrease task completion rate by 30% without compromising on quality
- Implement productivity tools to streamline workflow and improve efficiency
- Evaluate, monitor and adjust workload distribution regularly
- Incorporate regular employee training and skill development
- KRStreamline workflow by implementing an effective scheduling system
- Evaluate current workflow for areas of inefficiency
- Implement selected system and train staff
- Research effective scheduling systems
- KRReduce administrative errors by 20% through improved systems and training
- Regularly review and update system protocols
- Implement updated, more intuitive administrative systems
- Conduct comprehensive staff training on new systems
OKRs to enhance effectiveness and efficiency of T2 support agents
- ObjectiveEnhance effectiveness and efficiency of T2 support agents
- KRImprove customer satisfaction scores by 20% post-support interaction
- Regularly review and act upon customer feedback
- Train support staff in advanced customer service techniques
- Implement detailed post-support satisfaction surveys
- KRReduce average ticket resolution time by 15%
- Introduce productivity tools for speedier resolution
- Streamline ticket sorting and prioritizing process
- Implement regular training to improve team’s problem-solving skills
- KRIncrease percentage of issues resolved on first contact to 70%
- Regularly review and improve troubleshooting methods
- Develop clear guidelines for issue resolution
- Implement comprehensive training for customer service representatives
Support Training OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
Save hours with automated OKR dashboards
OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, you can move to Tability to save time with automated OKR dashboards, data connectors, and actionable insights.
How to get Tability dashboards:
- 1. Create a Tability account
- 2. Use the importers to add your OKRs (works with any spreadsheet or doc)
- 3. Publish your OKR plan
That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.
More Support Training OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to enhance administrative efficiency and streamline daily operations
- OKRs to enhance HR department's performance and productivity
- OKRs to optimize cloud transition expenses
- OKRs to launch a functional business intelligence platform
- OKRs to achieve higher academic grades to reduce stress
- OKRs to improve Employee Experience