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it support OKRs

it support OKR examples and templates

A clear focus. Measurable progress.

Explore it support OKR examples with objectives and measurable key results. Choose an example that fits your situation, then adapt its targets to your baseline.

Find your template 9 examples, ready to make your own
Clear objectivesMeasurable key resultsBuilt for a weekly check-in

What is a good it support OKR?

A good it support OKR pairs one clear objective with two to four measurable key results the team can score every week. It describes an outcome rather than a list of activities, sets targets that are ambitious but scoreable, and is reviewed weekly so blockers surface before the quarter gets away from the team.

START WITH THE OUTCOME

What does your team want to improve?

Pick a starting point. Adjust the targets to your baseline.

9 matching templates

OKR example

Enhance the SLA adherence for IT tickets

Objective

Enhance the SLA adherence for IT tickets

  1. Reduce IT ticket resolution time by 30%
  2. Achieve a 90% customer satisfaction rate regarding ticket handling and resolution
  3. Implement a new ticket tracking system for improved process efficiency
More objectives and key results

Enhance the SLA adherence for IT tickets

  1. Train all IT staff on SLA compliance and ticket handling best practices
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OKR example

Ensure High Uptime

Objective

Ensure High Uptime

  1. Reduce system downtime by 20% through proactive maintenance and timely issue resolution
  2. Achieve 100% success rate in scheduled maintenance activities with minimal impact on uptime
  3. Improve response time by 15% by optimizing server configurations and network infrastructure
More objectives and key results

Ensure High Uptime

  1. Increase monitoring coverage by implementing automated alerts for potential service disruptions
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OKR example

Enhance IT service delivery with 30% faster response time

Objective

Improve IT service delivery response time

  1. Implement automation to decrease time spent on common IT tasks by 50%
  2. Reduce average response time to IT tickets by 30%
  3. Train IT staff on new tools and processes to improve efficiency by 20%
More objectives and key results

Improve IT service delivery response time

  1. Increase the percentage of resolved tickets within SLA by 25%
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OKR example

Reduce IT support response time by 20%

Objective

Improve IT support response time

  1. Increase number of available support agents
  2. Monitor and optimize resolution time for all support tickets
  3. Enhance employee IT training to reduce basic inquiries
More objectives and key results

Improve IT support response time

  1. Implement a new ticketing system for faster response
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Example targets are illustrative. Set yours using your team's actual baseline.

MAKE IT MEANINGFUL

How to use it support OKRs

How to use these templates

Choose the it support outcome you need to improve. Record the current value, target, owner, and measurement source for each key result before starting your planning cycle.

01

Set your baseline. Check where you are today, then choose targets that stretch your team.

02

Agree on ownership. Give each key result a clear owner and a source of data.

03

Check in every week. Review the numbers, share confidence, and decide what needs attention.

KNOW WHAT TO MEASURE

The numbers behind your goals.

Choose a small set of KPIs to watch alongside your OKRs.

Explore related KPIs
KEEP EXPLORING

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