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tability.ioWhat are It Efficiency OKRs?
The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for It Efficiency to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
It Efficiency OKRs examples
You'll find below a list of Objectives and Key Results templates for It Efficiency. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
OKRs to improve IT Service Management process efficiency and efficacy
ObjectiveImprove IT Service Management process efficiency and efficacy
KRImplement two new service improvement projects
Identify areas in the service sector that need improvement- Commence execution of the project plan steps
- Develop detailed project plans for improvements
- KRAchieve 95% service request satisfaction
- Solicit and incorporate feedback from service users
- Regularly train staff to improve quality of customer service
- Implement a system for tracking and resolving requests efficiently
- KRReduce system-related incidents by 20%
- Train staff on correct system usage
- Implement regular system maintenance and upgrades
- Enhance system security measures
OKRs to enhance the efficiency and reliability of IT services
- ObjectiveEnhance the efficiency and reliability of IT services
- KRDecrease system downtime by 20%
- Implement regular preventive maintenance on all system components
- Establish robust disaster recovery and backup plans
- Upgrade outdated hardware and software components
- KRImplement proactive maintenance on 95% of servers
- Assign a maintenance team to apply the protocol to identified servers
- Identify all servers needing proactive maintenance
- Develop and document a proactive maintenance protocol
- KRIncrease customer satisfaction scores by 15% via improved service delivery
- Train staff in advanced customer service techniques
- Implement a robust customer feedback system
- Streamline service delivery for efficiency
OKRs to enhance IT operational efficiency through data-driven innovations
- ObjectiveEnhance IT operational efficiency through data-driven innovations
- KRImplement 2 new data-driven tools to ensure 10% faster project delivery
- Research top-rated data-driven tools for project management
- Train team on new tool integration and usage
- Monitor project delivery speed improvements regularly
- KRIncrease the use of automated processes by 20% to reduce manual work
- Identify tasks that can be automated efficiently
- Invest in higher-quality automation software
- Train staff on implementing these automated processes
- KRDecrease IT incident response time by 15% through predictive analytics
- Regularly review analytics to optimize incident response
- Train IT staff on predictive analytics tools' usage
- Implement predictive analytics software in the IT department
OKRs to streamline IT and Admin functional efficiency
- ObjectiveStreamline IT and Admin functional efficiency
- KRIncrease team productivity by 20% through targeted training workshops
- Develop targeted training workshops based on identified skills
- Identify key areas where team skills can be improved
- Implement and analyze the impact of the training workshops
- KRReduce IT-related issues by 30% through proactive system maintenance and upgrades
- Schedule routine system upgrades
- Implement regular system maintenance checks
- Train staff in troubleshooting common issues
- KRImprove admin task automation by implementing 2 new software tools
- Research suitable software tools for automation
- Implement and train staff on new software tools
- Identify key areas needing automation in admin tasks
OKRs to enhance IT efficiency and business process optimization
- ObjectiveEnhance IT efficiency and business process optimization
- KRImplement IT training, increasing staff competency scores by 20%
- KRAchieve a 25% reduction in IT-related incident reports
- Upgrade all outdated hardware and software
- Implement regular staff training on IT systems and security protocols
- Increase frequency of system maintenance and monitoring
- KRIncrease process automation by 30% to accelerate task completion
- Monitor and adjust automation processes frequently
- Identify tasks that are eligible for automation
- Implement automation technology for identified tasks
OKRs to enhance the efficiency and stability of the IT infrastructure
- ObjectiveEnhance the efficiency and stability of the IT infrastructure
- KRImplement two additional failsafe protocols to boost data recovery speed by 15%
- Develop and test two additional failsafe protocols
- Implement the new protocols to enhance data recovery speed
- Identify potential areas for implementing new failsafe protocols
- KREnsure 95% of helpdesk requests are resolved within 24 hours
- Monitor daily reports to assess resolution timelines
- Implement a high-priority response system for urgent requests
- Train helpdesk staff in efficient problem-solving techniques
- KRReduce system downtime by 20% through proactive maintenance and upgrades
- Implement a routine schedule for proactive system maintenance
- Monitor system performance consistently for early issue detection
- Prioritize timely system upgrades and patches
OKRs to enhance effectiveness and efficiency of IT facility management
- ObjectiveEnhance effectiveness and efficiency of IT facility management
- KRAchieve 10% cost reduction in facility management budget
- Negotiate price reductions or discounts with existing vendors
- Review current expenses to pinpoint areas with potential for reductions
- Implement energy-saving measures to decrease utility bills
- KRReduce outstanding facility-related issues by 35%
- Prioritize issues based on urgency and impact on operations
- Implement effective solutions to address identified high-priority issues
- Conduct a comprehensive review of all existing facility-related issues
- KRImplement a preventive maintenance routine for all IT infrastructure
- Train IT staff on preventive maintenance procedures
- Develop a comprehensive maintenance schedule
- Identify all IT infrastructure requiring regular maintenance
OKRs to automate IT processes for increased efficiency
- ObjectiveStreamline IT processes for optimal productivity
- KRImplement a comprehensive IT management system to track incidents and resolve them
- KRIncrease customer satisfaction by 20% through faster resolution of IT issues
- KRAutomate 80% of repetitive tasks across all IT departments
- KRReduce mean time to resolve IT issues by 50% through process automation
OKRs to enhance IT infrastructure and optimize helpdesk processes for improved efficiency
- ObjectiveEnhance IT infrastructure and optimize helpdesk processes for improved efficiency
- KRIncrease customer satisfaction rating by 15% by implementing enhanced self-service options
- Monitor customer satisfaction rating to measure the impact of enhanced self-service options
- Conduct customer research to gather feedback and identify desired self-service features
- Implement new self-service features based on customer feedback and identified areas of improvement
- Evaluate current self-service options and identify potential areas of improvement
- KRAchieve at least 90% compliance with IT security protocols through regular audits and training
- Conduct quarterly audits to assess compliance with IT security protocols
- Address any identified non-compliance issues promptly and provide appropriate corrective actions
- Provide continuous monitoring and feedback to ensure adherence to IT security protocols
- Develop and implement regular training programs to educate employees on IT security protocols
- KRReduce average resolution time by 20% through streamlined helpdesk workflows
- Analyze helpdesk data and identify bottlenecks to optimize and streamline workflows for faster resolution
- Conduct regular training sessions for helpdesk staff to improve technical skills and efficiency
- Implement automated ticket routing system to assign tickets to appropriate support agents
- Develop standardized troubleshooting guides and knowledge base articles for common issues
- KRImprove system availability by 10% through infrastructure upgrades and proactive maintenance
- Develop and implement a proactive maintenance plan to prevent potential system failures
- Implement necessary infrastructure upgrades based on the assessment findings
- Monitor and analyze system performance regularly to identify any potential issues in advance
- Conduct a thorough infrastructure assessment to identify potential areas for upgrade
OKRs to reduce IT support response time by 20%
- ObjectiveImprove IT support response time
- KRIncrease number of available support agents
- KRMonitor and optimize resolution time for all support tickets
- KREnhance employee IT training to reduce basic inquiries
- KRImplement a new ticketing system for faster response
How to write your own It Efficiency OKRs
1. Get tailored OKRs with an AI
You'll find some examples below, but it's likely that you have very specific needs that won't be covered.
You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.
- 1. Go to Tability's plan editor
- 2. Click on the "Generate goals using AI" button
- 3. Use natural language to describe your goals
Tability will then use your prompt to generate a fully editable OKR template.
Watch the video below to see it in action 👇
Option 2. Optimise existing OKRs with Tability Feedback tool
If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.
- 1. Go to Tability's plan editor
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on "Generate analysis"
Tability's Strategy Map makes it easy to see all your org's OKRsTability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
You can then decide to accept the suggestions or dismiss them if you don't agree.
Option 3. Use the free OKR generator
If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.
Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.
It Efficiency OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to track your It Efficiency OKRs
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
We recommend using a spreadsheet for your first OKRs cycle. You'll need to get familiar with the scoring and tracking first. Then, you can scale your OKRs process by using a proper OKR-tracking tool for it.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More It Efficiency OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to improve incident management priority classification
- OKRs to ensure seamless goods transfer within two-hour service level agreement
- OKRs to expand open mic opportunities for musicians
- OKRs to improve the reliability and efficiency of IT Infrastructure
- OKRs to minimize employee turnover in the organization
- OKRs to enhance quality assurance in delivery processes