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9 strategies and tactics for Credit Management

What is Credit Management strategy?

Team success often hinges on the ability to develop and implement effective strategies and tactics. It's a bit like playing chess, except that you have more than 1 player on each side.

Developing an effective Credit Management strategy can be intimidating, especially when your daily duties demand your attention. To assist you, we've curated a list of examples to inspire your planning process.

You can copy these examples into your preferred app, or alternatively, use Tability to stay accountable.

How to write your own Credit Management strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Credit Management strategy examples

You will find in the next section many different Credit Management tactics. We've included action items in our templates to make it as actionable as possible.

Strategies and tactics for reducing non-performing loans (NPL) and enhancing bank performance

  • ⛳️ Strategy 1: Enhance risk management and credit analysis

    • Review and update the credit risk management framework
    • Implement rigorous borrower assessment processes
    • Use advanced data analytics for predictive credit analysis
    • Conduct regular training for credit officers on risk appraisal
    • Strengthen early warning systems to identify potential defaults
    • Introduce loan restructuring options to at-risk clients
    • Increase provisioning for bad debts to cover potential losses
    • Perform stress testing on loan portfolios quarterly
    • Collaborate with credit rating agencies for consistent evaluations
    • Regularly review and adjust credit policy as market conditions change

  • ⛳️ Strategy 2: Boost customer deposits

    • Launch targeted marketing campaigns for deposit products
    • Offer competitive interest rates on fixed-term deposits
    • Introduce digital savings accounts for seamless transactions
    • Collaborate with fintechs to create innovative savings solutions
    • Develop a loyalty program for long-term depositors
    • Organise financial literacy workshops to promote saving culture
    • Incentivise bankers for achieving deposit growth targets
    • Enhance online and mobile banking features for customer convenience
    • Segment clients for personalised deposit product offerings
    • Engage in community events to build brand trust and attract deposits

  • ⛳️ Strategy 3: Expand loan portfolio and manage fixed assets

    • Diversify loan products to cater to different market segments
    • Identify and enter new markets with untapped potential
    • Enhance customer relationship management for cross-selling opportunities
    • Set clear growth targets and monitor progress monthly
    • Develop strategic partnerships to increase loan origination
    • Use data analytics to identify high-yield asset opportunities
    • Regularly audit fixed assets for performance and valuation
    • Invest in technology to improve asset tracking and management
    • Align asset management strategies with business goals
    • Reduce non-core assets to improve capital allocation
risk-managementcredit-analysiscredit-officerfinance-managerrisk-management-teammarketing-team
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Strategies and tactics for reducing the loan portfolio at risk (PAR)

  • ⛳️ Strategy 1: Enhance credit assessment procedures

    • Review and update the current credit assessment processes
    • Implement advanced credit scoring models using AI and machine learning
    • Conduct regular training sessions for the credit assessment team
    • Increase the use of external credit ratings for evaluation
    • Set stricter criteria for loan approvals
    • Perform regular audits of credit assessments
    • Establish a committee to review loans above a certain threshold
    • Monitor industry trends to anticipate credit risk factors
    • Engage external consultants for fresh perspectives on credit assessments
    • Implement a probationary period for new types of loans to test risk

  • ⛳️ Strategy 2: Strengthen loan monitoring and follow-up practices

    • Automate loan monitoring systems to track repayments in real time
    • Set up a dedicated team for loan follow-ups and collections
    • Implement early-warning systems for potential loan defaults
    • Conduct monthly reviews of outstanding loans and track performance
    • Develop and distribute borrower communication guidelines for default scenarios
    • Initiate reward systems for timely repayments by clients
    • Include regular financial counselling for borrowers
    • Offer periodic training to loan officers on handling delinquent accounts
    • Collaborate with collection agencies for default management
    • Benchmark performance metrics bi-annually to assess strategy effectiveness

  • ⛳️ Strategy 3: Diversify and optimise the loan portfolio

    • Assess and identify sectors with lower default rates for strategic lending
    • Cap exposure to high-risk sectors and evaluate periodically
    • Redesign loan products to align with market demands and risk tolerance
    • Introduce flexible repayment schemes tailored to borrower capacity
    • Conduct focus groups with borrowers to understand market needs
    • Implement loan insurance products to mitigate risk
    • Develop partnerships with micro-lenders and community banks
    • Set maximum exposure limits per borrower to reduce concentration risk
    • Review and refine risk management frameworks annually
    • Use data analytics to forecast and adapt to changing market conditions
credit-assessmentrisk-managementcredit-analystloan-officercredit-assessment-teamloan-follow-up-team
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Strategies and tactics for processing Overdue Account Credits

  • ⛳️ Strategy 1: Prioritise accounts by credit age

    • Sort the 3,000 accounts based on the age of the credit
    • Create three priority tiers: high (over 90 days), medium (60-90 days), low (below 60 days)
    • Start processing high-priority accounts first
    • Develop a timeline to address each tier within set deadlines
    • Assign team members specific tiers to focus their efforts
    • Hold weekly meetings to monitor progress across tiers
    • Use collections software to automate status alerts on overdue credits
    • Identify patterns or common reasons for overpayment to inform future prevention
    • Implement feedback mechanisms to improve the prioritisation process
    • Set monthly goals for reducing the high-priority account list

  • ⛳️ Strategy 2: Enhance stakeholder communication

    • Send out communication templates to clients explaining the overpayment/credits
    • Offer multiple channels for customers to communicate back (email, phone, chat)
    • Assign a dedicated team to handle queries related to these accounts
    • Provide a clear timeline for the resolution of each case
    • Use CRM tools to record customer communications systematically
    • Update account statuses based on customer feedback immediately
    • Provide training for staff on handling sensitive customer interactions
    • Review all communications weekly to ensure clarity and consistency
    • Create FAQ guides for customer service representatives
    • Set KPI for customer response rates and satisfaction

  • ⛳️ Strategy 3: Automate the credit reconciliation process

    • Invest in a system that reconciles overpayments against account transactions automatically
    • Set up alerts for when new overpayments or credits occur
    • Use the system to identify discrepancies quickly
    • Integrate this system with current financial and collection software
    • Train staff on how to use new automation tools effectively
    • Monitor automated reports on account status daily
    • Establish a protocol for exceptions or manual interventions
    • Coordinate with IT to maintain system security and efficiency
    • Conduct quarterly audits of system performance
    • Report system benefits and ROI to management to validate investment
credit-managementautomationcollections-analystcustomer-service-representativeit-supportfinancial-reconciliation-team
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Strategies and tactics for developing Market Strategies for Belayab Motors

  • ⛳️ Strategy 1: Enhance Product Offerings and Market Penetration

    • Expand product line with a focus on electric vehicles to align with global sustainability trends
    • Conduct comprehensive market research to identify new customer segments and unmet needs
    • Increase brand visibility through strategic partnerships with financial institutions for consumer financing
    • Develop a competitive pricing strategy to increase market share against imported used vehicles
    • Launch promotional campaigns highlighting the benefits and features of new electric vehicle models
    • Enhance after-sales services through extended warranties and regular maintenance packages
    • Establish a network of service centres to support product reach and customer convenience
    • Invest in CRM systems to improve customer relationship management and retention strategies
    • Implement training programs for sales staff to enhance product knowledge and customer engagement
    • Utilise digital marketing platforms to reach a broader audience and strengthen online presence

  • ⛳️ Strategy 2: Strengthen Supply Chain and Resource Management

    • Identify and collaborate with strategic local and international suppliers to ensure competitive pricing
    • Enhance logistics and distribution networks to improve product availability across key regions
    • Diversify supplier base to reduce dependency and negotiate better terms
    • Optimise inventory management to reduce waste and improve turnover rates
    • Exploit economies of scale by negotiating bulk purchase agreements with key suppliers
    • Streamline internal processes with ERP systems for effective resource allocation and financial management
    • Implement cost control measures to maximise profitability and support investment in innovation
    • Conduct regular supply chain audits to identify and rectify inefficiencies
    • Work with government agencies to benefit from policy supports and incentives
    • Assess and augment resource capabilities, especially with regards to human capital and technical expertise

  • ⛳️ Strategy 3: Enhance Branding and Customer Engagement

    • Implement a comprehensive branding strategy that highlights quality, affordability, and innovation
    • Strengthen corporate social responsibility initiatives to promote community engagement and brand loyalty
    • Develop and launch a customer feedback system to drive continuous improvement based on client insights
    • Invest in digital marketing efforts, including user-friendly website enhancements and social media campaigns
    • Establish strategic partnerships with educational institutions for brand advocacy and talent acquisition
    • Host informational workshops and webinars to educate potential buyers about electric vehicles
    • Craft strategic PR campaigns to address misconceptions about Chinese brands and enhance public perception
    • Offer loyalty programs and incentives for repeat customers to reinforce brand preference
    • Regularly measure brand awareness and adjust strategies based on consumer sentiment and feedback
    • Collaborate with influencers and industry voices to amplify brand reach and credibility
market-penetrationsupply-chainmarketing-managersupply-chain-analystbranding-teamproduct-development-team
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Strategies and tactics for creating an enterprise architecture for a credit union

  • ⛳️ Strategy 1: Conduct a comprehensive needs assessment

    • Identify key stakeholders and involve them in the assessment process
    • Gather data on current systems, processes, and technologies
    • Analyse business goals and objectives to align with architectural needs
    • Evaluate existing IT infrastructure and applications for performance and scalability
    • Identify gaps and areas of improvement in current architecture
    • Conduct interviews and surveys with department heads to gather requirements
    • Assess industry trends and best practices in financial services technology
    • Compile a detailed report summarising findings and recommendations
    • Prioritise architectural needs based on impact and feasibility
    • Present findings to executive management for approval and feedback

  • ⛳️ Strategy 2: Define the enterprise architecture framework

    • Choose an established framework (e.g., TOGAF, Zachman) as a basis
    • Adapt the framework to suit the credit union's specific requirements
    • Develop architecture principles that align with business strategy
    • Define the architecture vision and roadmap for implementation
    • Create a governance model to manage and enforce architectural standards
    • Identify key architectural domains (e.g., business, information, application, infrastructure)
    • Document architecture artefacts and models for each domain
    • Ensure compliance with relevant regulations and standards
    • Establish a communication plan to promote architecture understanding
    • Implement a feedback loop to continually refine the architecture

  • ⛳️ Strategy 3: Implement and integrate enterprise architecture

    • Develop a phased implementation plan with clear milestones
    • Prioritise projects based on business value and strategic alignment
    • Assemble cross-functional teams to execute implementation plans
    • Invest in necessary technology solutions that support architectural goals
    • Integrate new systems with existing infrastructure for seamless operations
    • Conduct pilot tests and simulations to ensure system readiness
    • Train staff on new systems and processes to foster adoption
    • Monitor implementation progress and adjust plans as needed
    • Establish metrics to measure success and ROI of the architecture
    • Conduct regular reviews and updates to maintain architectural relevance
enterprise-architecturecomplianceit-managerenterprise-architectit-departmentproject-management-team
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Strategies and tactics for developing Bilimoia 5-Year Strategic Plan

  • ⛳️ Strategy 1: Create a robust education programme

    • Establish partnerships with local schools and educational institutions
    • Develop scholarships and grants for students in mining communities
    • Organise community workshops and vocational training sessions
    • Implement technology in classrooms to enhance learning experiences
    • Initiate an adult education and literacy programme
    • Monitor and evaluate educational outcomes annually
    • Engage local leaders in promoting the importance of education
    • Set up mentorship programmes involving industry professionals
    • Introduce educational initiatives in health and safety related to mining
    • Allocate a percentage of grants specifically for educational purposes

  • ⛳️ Strategy 2: Enhance healthcare and well-being

    • Build a partnership with local health providers and NGOs
    • Establish a mobile clinic to serve remote mining communities
    • Implement health awareness campaigns focusing on prevalent health issues
    • Provide funding for the enhancement of existing local medical facilities
    • Train community health workers in basic healthcare provision
    • Introduce telemedicine options for specialist consultations
    • Create a community health fund for emergency medical needs
    • Include mental health support in community health plans
    • Conduct regular health check-up camps in the community
    • Utilise grants to enhance medical supplies and facilities upkeep

  • ⛳️ Strategy 3: Promote environmental sustainability

    • Develop a sustainable mining practices guideline
    • Coordinate with environmental experts to assess and mitigate mining environmental impacts
    • Implement eco-friendly waste management systems in the community
    • Restore and rehabilitate mined areas with afforestation programmes
    • Engage local communities in environmental conservation activities
    • Include environmental education in community awareness programmes
    • Regular monitoring and reporting of environmental indicators
    • Collaborate with international bodies for environmental best practices
    • Allocate investments for renewable energy projects in the community
    • Ensure consistent funding for environmental sustainability initiatives
educationsustainabilityhealth-workereducatorcommunity-engagementenvironmental-management
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Strategies and tactics for executing Operational Excellence for Device Financing

  • ⛳️ Strategy 1: Align operations with business objectives

    • Translate Paywise’s regional strategy into actionable operational plans tailored for Rwanda’s market
    • Lead execution of the Rwanda rollout plan with emphasis on aligning processes with growth targets
    • Support pricing and product teams in defining financing models that reflect local income and repayment behavior
    • Develop short- and medium-term operational roadmaps, including budgets and key milestones
    • Represent operations in leadership meetings, providing performance insights and recommendations
    • Ensure compliance of operational strategies with Rwandan legal and financial regulations
    • Regularly review and adjust operational plans to align with evolving market conditions and company goals
    • Engage stakeholders in strategic discussions to ensure alignment across departments
    • Establish performance metrics aligned with business objectives for continuous monitoring
    • Foster a culture of strategic thinking and adaptability across the operations team

  • ⛳️ Strategy 2: Optimise processes for efficiency

    • Develop and implement standard operating procedures (SOPs) for all key operational processes
    • Oversee system integrations to ensure smooth data flow and accurate reporting
    • Collaborate with risk teams to refine frameworks for credit scoring and fraud prevention
    • Monitor daily operations to ensure targets for activations, repayments, and collections are met
    • Implement process automation to enhance oversight and reduce information leakages
    • Track key operational KPIs to identify areas for improvement
    • Conduct regular audits to identify process bottlenecks and initiate improvement actions
    • Utilise feedback loops from field operations to enhance process effectiveness
    • Develop a system for continuous process review and adaptation
    • Invest in training and development programs to ensure staff are adept at new processes

  • ⛳️ Strategy 3: Enhance customer and merchant experience

    • Ensure clear communication and timely support for customers and merchants
    • Strengthen collection systems with data-driven reminders and incentives
    • Monitor default levels and manage recovery metrics effectively
    • Coordinate with customer care to resolve issues promptly and maintain high satisfaction
    • Work with tech teams to improve CRM tools for better customer monitoring
    • Regularly review repayment trends to identify opportunities for customer retention
    • Introduce strategies that encourage repeat purchases from satisfied customers
    • Establish a feedback mechanism to capture customer and merchant insights
    • Develop a comprehensive training program for staff on customer service excellence
    • Create a customer-centric culture within the team to prioritise client needs
operational-excellencedevice-financingoperations-managerproduct-managerpricing-and-product-teamcustomer-care-team
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Strategies and tactics for preparing System for E-Commerce Platform Development

  • ⛳️ Strategy 1: Prioritise Framework and Technology Choices

    • Choose Flutter + Dart for mobile applications and provide justification based on cross-platform capabilities and performance
    • Select ReactJS for web and vendor portals due to its component-based architecture and SEO benefits
    • Opt for MySQL/MariaDB for the database for scalability and open-source community support
    • Decide on WebSockets for real-time data transfer to ensure quick updates and notifications
    • Utilise Google Cloud services for server and infrastructure needs to leverage its scalability and reliability

  • ⛳️ Strategy 2: Implement Robust Security Measures

    • Integrate SSL/TLS for data encryption across all platforms
    • Adopt OAuth 2.0 for secure user authentication and authorisation
    • Apply regular security patches to prevent vulnerabilities
    • Use role-based access control to manage permissions
    • Implement two-factor authentication for sensitive actions
    • Regularly conduct security audits and penetration testing
    • Employ data encryption for stored customer information
    • Monitor and log security events for anomaly detection
    • Ensure regulatory compliance with payment gateways
    • Educate staff and vendors on security best practices

  • ⛳️ Strategy 3: Optimise Operational and Business Processes

    • Develop a vendor onboarding process including B2B employee engagement
    • Create a customer flow for location-based ordering and tracking
    • Design a driver communication and order management system
    • Establish a process for driver cash collection and transfer
    • Define vendor payment cycles and accounting procedures
    • Implement mechanisms for managing customer account balances
    • Design a customer notification system for order updates
    • Devise a system for handling unsolved deliveries including return processes
    • Plan a feature set for additional service categories like product repairs
    • Set key performance indicators for drivers based on deliveries
technology-stacksecurity-measuresdevelopersecurity-specialistit-infrastructure-teamoperations-management-team
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Strategies and tactics for expanding Sterling Tour and Travel Agency into the Kenyan Market

  • ⛳️ Strategy 1: Forge strategic partnerships

    • Identify and partner with a medium-sized Kenyan tour and travel agency
    • Leverage the local partner’s market knowledge and customer base
    • Align services to meet local cultural and tourist preferences
    • Ensure clear communication channels with partners
    • Negotiate mutually beneficial terms in partnership agreements
    • Engage local travel influencers to promote joint offerings
    • Create co-branded marketing materials with local partners
    • Host joint events and travel expos to increase brand visibility
    • Develop shared objectives and performance metrics
    • Regularly review and refine partnership strategies

  • ⛳️ Strategy 2: Adapt services to local market conditions

    • Research and understand customer preferences in Kenya
    • Develop Kenya-specific travel packages including popular destinations
    • Implement a pricing strategy that reflects local purchasing power
    • Offer flexible payment options tailored to Kenyan market needs
    • Launch culturally immersive experiences like safaris and heritage tours
    • Translate marketing materials into Swahili and other local languages
    • Align services with environmental and cultural preservation initiatives
    • Conduct training sessions for employees on local customs and practices
    • Incorporate feedback from local customers into service offerings
    • Regularly update offerings based on seasonal tourist trends

  • ⛳️ Strategy 3: Enhance marketing and brand awareness

    • Launch social media campaigns targeting Kenyan travellers
    • Partner with local influencers to widen digital reach
    • Participate in local and international travel expos
    • Utilise radio and print media to reach different demographics
    • Highlight local partnerships in marketing communications
    • Develop emotional and engaging storytelling content
    • Create promotional videos showcasing Kenyan attractions
    • Establish a customer referral programme
    • Leverage customer testimonials in marketing materials
    • Conduct surveys to measure brand awareness and adapt strategies
partnershipslocalizationstrategic-plannermarketing-specialistmarketing-teambusiness-development-team
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How to track your Credit Management strategies and tactics

Having a plan is one thing, sticking to it is another.

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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