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10 strategies and tactics for Operations Manager

What is Operations Manager strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Developing an effective Operations Manager strategy can be intimidating, especially when your daily duties demand your attention. To assist you, we've curated a list of examples to inspire your planning process.

Feel free to copy these examples into your favorite application, or leverage Tability to maintain accountability.

How to write your own Operations Manager strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Operations Manager strategy examples

We've added many examples of Operations Manager tactics, including a series of action items. We hope that this will make these examples as practical and useful as possible.

Strategies and tactics for developing an integrated operations strategy

  • ⛳️ Strategy 1: Align HR resources with operational goals

    • Identify key operational objectives and metrics
    • Assess current HR capabilities against operational needs
    • Develop a workforce plan aligned with operational objectives
    • Implement training programmes to bridge skill gaps
    • Introduce performance management systems to align HR with operations
    • Establish clear communication channels between HR and operations teams
    • Incorporate flexible workforce arrangements to meet operational demands
    • Develop a talent acquisition strategy focused on critical skills
    • Regularly review and update HR policies to support operations
    • Set up cross-functional teams to facilitate HR and operational integration

  • ⛳️ Strategy 2: Enhance customer and sales support integration

    • Map the customer journey to identify support touchpoints
    • Integrate customer feedback loops into operations planning
    • Align sales targets with operational capacity planning
    • Train customer-facing teams on operational processes
    • Implement technology solutions to streamline customer support
    • Design an escalation process for issues impacting operations
    • Coordinate regular meetings between sales, customer support, and operations
    • Develop SLA agreements for customer support responses
    • Create dashboards to monitor customer support performance
    • Continuously evaluate customer support effectiveness against operational goals

  • ⛳️ Strategy 3: Implement robust risk management into operations

    • Conduct a comprehensive risk assessment of all operations
    • Identify and prioritise key operational risks
    • Develop risk mitigation plans with assigned responsibilities
    • Integrate risk management into the strategic planning process
    • Use scenario planning to prepare for potential operational disruptions
    • Establish a risk monitoring and reporting system
    • Conduct regular risk management workshops with staff
    • Train employees in risk awareness and response procedures
    • Review and update risk management plans quarterly
    • Benchmark risk management practices against industry standards
integrationperformancehr-managersales-manageroperationscustomer-support
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Strategies and tactics for developing a business growth strategy for a security company

  • ⛳️ Strategy 1: Strengthen client relationships

    • Organise quarterly review meetings with top clients to discuss service feedback
    • Implement a client loyalty program to reward long-standing partners
    • Develop a client-specific newsletter sharing industry updates and company news
    • Provide personalised security audits to clients annually
    • Invite clients to participate in a bi-annual security seminar hosted by the company
    • Establish a dedicated account manager for key clients
    • Offer exclusive early-bird access to new security technology
    • Create a listening post to monitor and action client satisfaction levels
    • Develop and present case studies or success stories involving existing clients
    • Regularly survey clients to understand their evolving security needs

  • ⛳️ Strategy 2: Expand service offerings

    • Conduct market research to identify trending security needs
    • Develop partnerships with technology providers for innovative solutions
    • Launch remote monitoring services for clients with smaller budgets
    • Offer cybersecurity assessments alongside traditional security services
    • Create a mobile app to enhance client engagement and service accessibility
    • Pilot a security drone service for large-scale sites
    • Implement a rapid response team to address urgent client security issues
    • Develop an advisory service for home secure systems targeting the residential market
    • Establish a division for consultancy on regulatory compliance in security
    • Introduce environmentally sustainable security solutions

  • ⛳️ Strategy 3: Optimise security operations management

    • Adopt a new software for scheduling and managing security personnel
    • Schedule monthly debrief meetings with security teams for performance evaluation
    • Implement real-time incident reporting tools for security personnel
    • Track and review key performance indicators for security operations monthly
    • Conduct quarterly training sessions focusing on emerging security threats
    • Integrate technology to automate routine security checks and reduce manual efforts
    • Assign a risk management officer to assess vulnerabilities periodically
    • Design a reward system for security personnel achieving excellence
    • Maintain a regular review process for security protocols and guidelines
    • Create a mentorship program pairing new managers with experienced ones
client-retentioninnovationaccount-managerrisk-management-officerbusiness-developmenttechnology-integration
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Strategies and tactics for increasing revenue and reducing costs for eCommerce services

  • ⛳️ Strategy 1: Optimise marketing campaigns

    • Analyse current marketing ROI and adjust budget allocation
    • Implement A/B testing on advertisements and landing pages
    • Utilise retargeting campaigns to recapture abandoned carts
    • Collaborate with influencers for cost-effective promotions
    • Develop email marketing campaigns for existing customers
    • Optimise SEO and content marketing strategies
    • Leverage social media platforms to increase brand engagement
    • Set up affiliate marketing programmes
    • Invest in video marketing to drive engagement
    • Track and analyse marketing campaign performance regularly

  • ⛳️ Strategy 2: Improve operational efficiency

    • Automate repetitive tasks using software tools
    • Negotiate better rates with suppliers and shipping carriers
    • Consolidate shipments to reduce shipping costs
    • Implement inventory management solutions to reduce stock holding costs
    • Outsource non-core operations to save on labour costs
    • Streamline order fulfilment processes
    • Invest in employee training to improve productivity
    • Adopt energy-efficient practices to lower utility costs
    • Regularly audit expenses and eliminate unnecessary costs
    • Utilise data analytics to identify and resolve inefficiencies

  • ⛳️ Strategy 3: Enhance customer experience

    • Provide excellent customer service through multiple channels
    • Implement a loyalty and rewards programme
    • Offer personalised product recommendations
    • Simplify the checkout process to reduce cart abandonment
    • Optimise website speed and mobile responsiveness
    • Introduce flexible return and refund policies
    • Collect and act upon customer feedback
    • Enhance product descriptions and high-quality images
    • Regularly update the FAQ section to address common queries
    • Utilise live chat support for real-time assistance
marketing-optimizationoperational-efficiencymarketing-analystoperations-managermarketing-teamcustomer-service-team
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Strategies and tactics for establishing primary systems

  • ⛳️ Strategy 1: Evaluate current systems

    • Conduct a thorough audit of existing systems
    • Identify strengths and weaknesses of current systems
    • Consult with key stakeholders to gather input
    • Benchmark against industry standards
    • Evaluate system performance metrics
    • Assess the user-friendliness of each system
    • Document inefficiencies and bottlenecks
    • Prioritise areas for improvement
    • Compile a detailed report of findings
    • Present findings to the leadership team

  • ⛳️ Strategy 2: Implement new systems

    • Research systems that address identified needs
    • Select vendors and request proposals
    • Evaluate proposals based on cost, features, and support
    • Lead a cross-functional team to pilot new systems
    • Gather feedback from pilot users
    • Make necessary adjustments based on feedback
    • Develop an implementation timeline
    • Coordinate system training for staff
    • Launch systems incrementally to ensure stability
    • Monitor initial usage and resolve issues promptly

  • ⛳️ Strategy 3: Maintain and optimise systems

    • Set up regular system performance assessments
    • Establish a maintenance schedule
    • Create a user feedback mechanism
    • Conduct ongoing training sessions for staff
    • Monitor system metrics for potential improvements
    • Review and update system documentation regularly
    • Implement updates and patches promptly
    • Maintain relationships with system vendors
    • Evaluate the need for system upgrades periodically
    • Report system health to leadership quarterly
system-evaluationimplementationit-manageroperations-directortechnical-supporttraining-and-development
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Strategies and tactics for generating business strategy for a funeral services firm

  • ⛳️ Strategy 1: Enhance service offerings

    • Conduct a market analysis to identify gaps in current offerings
    • Develop package deals combining essential services with premium add-ons
    • Experiment with flexible payment plans to attract cash-paying clients
    • Offer personalised funeral planning consultations
    • Introduce themed funeral options to cater to diverse client interests
    • Partner with local florists and caterers to offer complete service packages
    • Offer eco-friendly and green burial options
    • Provide pre-planned funeral services with discounted rates
    • Leverage technology to offer virtual memorialisation services
    • Introduce memorial product sales such as keepsake urns and jewellery

  • ⛳️ Strategy 2: Strengthen community engagement

    • Sponsor local community events and charity programmes
    • Collaborate with religious organisations to offer tailored services
    • Host informational workshops on the importance of funeral planning
    • Create community-focused newsletters with industry updates
    • Develop referral programmes with local hospitals and elder care facilities
    • Offer free initial consultations for community members
    • Establish support groups for bereaved families
    • Participate in expos and community meetings to increase visibility
    • Engage in social media campaigns to connect with the local community
    • Partner with local media outlets for advertising

  • ⛳️ Strategy 3: Maximise operational efficiency

    • Invest in training programmes for staff to improve service delivery
    • Adopt advanced scheduling software to optimise service times
    • Negotiate with suppliers for better pricing on materials
    • Streamline administrative processes with automated tools
    • Evaluate and adjust pricing strategies to maximise profit margins
    • Conduct regular reviews of operational costs to identify savings
    • Implement a quality assurance programme to maintain high service standards
    • Introduce a customer feedback system to enhance service satisfaction
    • Regularly assess staff performance and offer incentives for exemplary service
    • Develop a crisis management plan to handle unexpected events effectively
service-offeringscommunity-engagementmarket-analystoperations-managermarketing-teamcustomer-service-team
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Strategies and tactics for building a cleaning commercial company with 1 million revenue a year

  • ⛳️ Strategy 1: Identify target market and build client base

    • Conduct market research to identify high-demand areas and industries
    • Create a list of potential clients such as office buildings, schools, and healthcare facilities
    • Develop a compelling value proposition tailored to the needs of your target market
    • Attend local business networking events to make connections and generate leads
    • Launch a targeted online marketing campaign using social media and Google Ads
    • Offer discounts or introductory rates to attract new clients initially
    • Provide excellent customer service to encourage word-of-mouth referrals
    • Create a client referral programme to incentivise current clients to refer new business
    • Collaborate with local real estate agencies and property management firms for partnerships
    • Develop and maintain a professional website showcasing services, testimonials, and case studies

  • ⛳️ Strategy 2: Optimise operations and streamline processes

    • Invest in high-quality cleaning equipment and supplies to increase efficiency
    • Hire experienced and reliable staff, providing comprehensive training programs
    • Implement a detailed operations manual covering all aspects of service delivery
    • Utilise cleaning management software to schedule jobs and track progress
    • Regularly evaluate staff performance and provide additional training as needed
    • Standardise cleaning procedures to ensure consistent quality across all jobs
    • Monitor and manage inventory to avoid shortages or overstocking of supplies
    • Develop a system for client feedback and promptly address any issues
    • Establish quality control measures such as random inspections or client satisfaction surveys
    • Ensure compliance with industry regulations and maintain up-to-date certifications

  • ⛳️ Strategy 3: Maximise revenue through strategic pricing and service expansion

    • Conduct competitive analysis to determine optimal pricing strategy
    • Offer tiered pricing packages with varying levels of service to cater to different client needs
    • Upsell additional services such as deep cleaning, carpet cleaning, and disinfecting services
    • Introduce contract-based agreements to secure long-term clients and stable revenue
    • Develop a comprehensive service catalogue with clear descriptions and pricing for each offering
    • Offer seasonal or promotional deals to attract clients during slower months
    • Target niche markets with specialised services such as eco-friendly cleaning solutions
    • Expand geographic reach to cover neighbouring towns or communities
    • Build partnerships with complementary businesses such as maintenance or pest control services
    • Regularly review and adjust pricing based on market trends and feedback to ensure competitiveness
market-researchoperational-efficiencymarketing-specialistoperations-managersales-teamcustomer-service-team
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Strategies and tactics for decreasing Cost

  • ⛳️ Strategy 1: Identify and eliminate waste

    • Conduct a thorough audit of current expenditures
    • Identify recurring expenses that are not essential
    • Analyse utility bills for overconsumption and opportunities for savings
    • Review all existing contracts and negotiate better terms where possible
    • Implement a system for regular review and approval of expenses
    • Encourage a culture of cost-awareness among employees
    • Eliminate paper usage by transitioning to digital processes
    • Conduct a survey with departments to identify unnecessary resources
    • Implement performance metrics to track cost reduction progress
    • Set up a task force to regularly review and eliminate waste

  • ⛳️ Strategy 2: Optimise resource utilisation

    • Review employee workloads and redistribute tasks to eliminate overtime
    • Consider a shift to flexible working arrangements to reduce office costs
    • Utilise technology to automate basic tasks and reduce manual workload
    • Identify under-utilised equipment and re-purpose or sell
    • Streamline inventory management to avoid overstocking of materials
    • Implement energy-saving practices across all facilities
    • Use data analytics to improve supply chain efficiency
    • Negotiate bulk purchasing agreements with suppliers for better rates
    • Plan and execute joint ventures to share resources with similar organisations
    • Regularly train staff on resource-efficient practices

  • ⛳️ Strategy 3: Enhance financial planning and control

    • Develop a detailed financial plan with clear cost-saving targets
    • Implement a budget monitoring system to track monthly spending
    • Analyse past financial reports to identify areas with cost spikes
    • Empower department heads to manage their own budgets within limits
    • Regularly consult with financial advisors to refine strategies
    • Adopt zero-based budgeting to validate all expenses
    • Invest in cost-effective technology solutions for financial tracking
    • Set up alerts for any deviations in budget expectations
    • Align procurement processes with financial goals
    • Regularly communicate financial goals and savings progress with employees
cost-reductionresource-optimizationfinancial-analystprocurement-managerfinance-teamoperations-team
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Strategies and tactics for expanding a student impact project

  • ⛳️ Strategy 1: Assess current financial efficiency

    • Conduct a detailed analysis of current expenditure to identify high-cost areas
    • Calculate the cost per student currently and set a target cost reduction per student for scalability
    • Analyse the effectiveness of current resources and their allocation towards outcomes
    • Review the operation processes for potential cost-saving opportunities
    • Benchmark the costs against similar scalable projects to identify areas of improvement
    • Engage financial experts to evaluate cost structures and suggest efficiency improvements
    • Review supplier contracts and negotiate better terms where possible
    • Implement a cost tracking system to monitor expenditures and efficiencies
    • Evaluate the feasibility of investing in technology to automate manual processes
    • Prepare a report summarising findings and recommended strategies for cost improvements

  • ⛳️ Strategy 2: Create a scalable budgeting model

    • Develop a scaling plan that outlines the phase-wise student outreach
    • Estimate the incremental cost that will arise from increased outreach
    • Incorporate variable and fixed costs and establish a flexible budget model
    • Set benchmarks for cost-effectiveness per milestone of growth
    • Identify potential collaborations or partnerships to share resources and costs
    • Incorporate feedback loops in the budgeting process to adapt to changing conditions
    • Align resource allocation with strategic priorities for maximum impact
    • Leverage digital tools to provide cost and performance analytics in real-time
    • Design alternative scenarios in budgeting to handle uncertainties
    • Prepare contingency plans for cost overrun scenarios

  • ⛳️ Strategy 3: Optimise resource utilisation

    • Conduct an audit of current resource use and its impact on student reach
    • Redefine roles and responsibilities to maximise the efficiency of resource use
    • Assess training programs to enhance the productivity of existing resources
    • Develop a strategy to scale the team commensurately with the increased student numbers
    • Encourage cross-functional teamwork to facilitate a more versatile resource pool
    • Implement a performance management system to track resource outputs against targets
    • Analyse the current locations and regions covered to optimise logistics and travel costs
    • Evaluate the possibility of remote work or hybrid models to reduce location-based costs
    • Invest in technology for collaborative tools to enhance team efficiency
    • Create a benefits structure to retain high-performing resources during growth phases
cost-efficiencyscalabilityfinancial-analystproject-managerfinance-teamoperations-team
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Strategies and tactics for implementing automation to streamline existing processes

  • ⛳️ Strategy 1: Assess current processes

    • Identify key processes ripe for automation
    • Map out each identified process in detail
    • Evaluate current pain points and inefficiencies
    • Determine the potential impact of automation on each process
    • Conduct a cost-benefit analysis for automating each process
    • Gather input and feedback from team members involved in these processes
    • Compile a list of automation requirements and tools needed
    • Set objectives and key performance indicators for automation
    • Prioritise processes based on impact and feasibility
    • Create a project plan with timelines and milestones

  • ⛳️ Strategy 2: Select and implement automation tools

    • Research available automation tools and platforms
    • Request demos and trials from vendors
    • Assess the ease of integration with existing systems
    • Evaluate the scalability and flexibility of each tool
    • Check for user-friendliness and required technical expertise
    • Select the most suitable tools based on evaluation criteria
    • Develop a detailed implementation plan
    • Configure and customise tools as per requirements
    • Conduct pilot tests on selected processes
    • Roll out the tools across all identified processes

  • ⛳️ Strategy 3: Train staff and optimise processes

    • Develop comprehensive training materials for staff
    • Schedule and conduct training sessions
    • Provide ongoing support and troubleshooting for staff
    • Set up a feedback mechanism for continuous improvement
    • Monitor and assess the performance of automated processes
    • Make necessary adjustments to optimise automation
    • Continuously review and refine automation strategies
    • Explore opportunities for further automation
    • Track key performance indicators and measure results
    • Report the outcomes and benefits of automation to stakeholders
automationefficiencyproject-managerit-specialistoperations-teamit-team
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Strategies and tactics for improving business operations

  • ⛳️ Strategy 1: conduct comprehensive process audit

    • Identify and document all existing processes
    • Engage key stakeholders to understand pain points
    • Analyse process workflows for bottlenecks
    • Benchmark processes against industry standards
    • Identify redundant and non-value-added activities
    • Evaluate the use of current technologies
    • Gather employee feedback on process inefficiencies
    • Create a report summarising findings
    • Prioritise processes that need immediate attention
    • Develop an action plan for process improvements

  • ⛳️ Strategy 2: implement technology solutions

    • Research modern technology solutions suitable for your industry
    • Evaluate the cost and benefits of each solution
    • Select the most appropriate technology tools
    • Develop a timeline for implementing new technologies
    • Train employees on how to use new systems
    • Integrate new technology with existing systems
    • Monitor the performance of new technology
    • Collect feedback from users to identify issues
    • Make necessary adjustments based on feedback
    • Continuously assess technology updates and trends

  • ⛳️ Strategy 3: optimise resource allocation and management

    • Assess current resource allocation
    • Identify areas with underutilised resources
    • Identify areas that require additional resources
    • Create a balanced resource distribution plan
    • Implement a project management tool
    • Train managers on effective resource management techniques
    • Introduce a performance measurement system
    • Set clear performance metrics and objectives
    • Review and adjust resource allocation periodically
    • Create a culture of continuous improvement
efficiencytechnologymanagerauditorit-teamoperations-team
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How to track your Operations Manager strategies and tactics

Having a plan is one thing, sticking to it is another.

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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