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tability.ioWhat are Support Resources OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.
We have curated a selection of OKR examples specifically for Support Resources to assist you. Feel free to explore the templates below for inspiration in setting your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Support Resources OKRs examples
You'll find below a list of Objectives and Key Results templates for Support Resources. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
OKRs to successfully migrate users
ObjectiveSuccessfully migrate users
KRAchieve a user migration rate of at least 80% within the designated timeframe- KRMinimize user disruptions during the migration process by providing adequate support and resources
Assign dedicated support personnel to promptly address any user concerns or questions- Provide clear and concise documentation for seamless user guidance
- Conduct thorough training sessions to equip users with necessary skills and knowledge
- Offer readily accessible technical assistance and troubleshooting resources
- KRMonitor and analyze user feedback to identify areas for improvement in the migration process
- Set up a system to collect user feedback on the migration process
- Regularly review and analyze user feedback data for insights on improvement opportunities
- Identify specific areas in the migration process that require immediate attention based on user feedback
- Implement necessary changes or adjustments to address user feedback and improve the migration process
- KRIncrease user awareness and understanding of the migration process through targeted communication campaigns
- Organize webinars to educate users on the migration process and address their concerns
- Implement targeted email campaigns highlighting key information and milestones of the migration process
- Develop a series of engaging videos showcasing the benefits and steps of the migration process
- Create and distribute informative brochures explaining the migration process to all users
OKRs to ensure readiness for GA release of product on Linux
- ObjectiveEnsure readiness for GA release of product on Linux
- KRProvide training for support team on Linux-specific issues and troubleshooting
- Monitor and evaluate the team's progress post-training
- Develop a comprehensive Linux-specific training program
- Schedule training sessions for the support team
- KRUpdate documentation and support resources for Linux users
- Verify and publish all new Linux resources on appropriate platforms
- Review current Linux documentation and support resources for outdated information
- Develop updated Linux user guides, tutorials and FAQs
- KRComplete all necessary testing and bug fixing for Linux compatibility
- Run preliminary tests for software compatibility with Linux
- Identify, document and prioritize detected bugs
- Fix bugs and conduct validation testing
OKRs to improve Employee Experience
- ObjectiveImprove Employee Experience
- KRImplement at least 3 new employee development programs to enhance professional growth
- KRIncrease employee satisfaction score by 10 points on quarterly engagement survey
- KRAchieve an average response time of under 24 hours for employee inquiries and concerns
- Implement an automated ticketing system to prioritize and assign employee inquiries efficiently
- Create standardized response templates to expedite resolution of common employee concerns
- Conduct regular training sessions to enhance employee support team's response time and efficiency
- Streamline internal communication channels to ensure prompt receipt and review of employee inquiries
- KRDecrease employee turnover rate by 5% compared to previous quarter
- Improve communication channels to ensure employees feel heard and valued in their roles
- Implement a recognition and rewards program to boost employee motivation and retention
- Conduct exit interviews to identify the main reasons behind employee turnover
- Enhance employee training and development programs to improve job satisfaction
OKRs to streamline and optimize the HR data process
- ObjectiveStreamline and optimize the HR data process
- KRReduce HR data errors by 50%
- Regularly review and verify recorded HR data
- Implement automated data entry and validation systems
- Train HR staff in accurate data handling practices
- KRImplement a new HR data management system with 100% employee training completion
- Initiate company-wide training on the new system
- Monitor and confirm 100% training completion
- Establish a timeline for the HR data management system implementation
- KRIncrease HR data processing speed by 30%
- Upgrade to a more efficient HR software system
- Train HR staff on efficient data processing techniques
- Automate repetitive data entry tasks
OKRs to enhance support for junior recruiters
- ObjectiveEnhance support for junior recruiters
- KRProvide 10 training programs on effective recruitment strategies by end of the quarter
- Identify relevant topics for the 10 training programs
- Write the curricula for each training program
- Organize resources and schedule the training sessions
- KRAchieve a 90% satisfaction rate on mentors' guidance from junior recruiters
- Regularly review and improve mentoring strategies
- Collect feedback from recruiters after each mentoring session
- Implement mentor training focusing on recruiters' needs
- KRReduce onboarding time for new recruiters by 30% through streamlined processes
- Develop a mentoring program for new hires
- Implement a digital onboarding system
- Update training materials for better efficiency
OKRs to improve indirect purchasing to support HR's talent strategies
- ObjectiveImprove indirect purchasing to support HR's talent strategies
- KRNegotiate 10% cost reduction in vendor contracts for HR tools and services
- Develop a negotiation strategy focusing on cost reduction
- Identify key vendors and analyze existing contracts for negotiation leverage
- Organize meetings with vendors to discuss contract renegotiations
- KREstablish long-term partnerships with 3 quality talent sourcing agencies
- Schedule meetings to discuss partnership opportunities
- Research and identify potential talent sourcing agencies
- Negotiate and finalize the agreements
- KRImplement benefits package appealing to 85% of potential talents by surveying industry standards
- Conduct a survey of industry standards for benefits packages
- Analyze survey results to identify popular benefits
- Design benefits package based on analyzed data
How to write your own Support Resources OKRs
1. Get tailored OKRs with an AI
You'll find some examples below, but it's likely that you have very specific needs that won't be covered.
You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.
- 1. Go to Tability's plan editor
- 2. Click on the "Generate goals using AI" button
- 3. Use natural language to describe your goals
Tability will then use your prompt to generate a fully editable OKR template.
Watch the video below to see it in action 👇
Option 2. Optimise existing OKRs with Tability Feedback tool
If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.
- 1. Go to Tability's plan editor
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on "Generate analysis"
Tability's Strategy Map makes it easy to see all your org's OKRsTability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
You can then decide to accept the suggestions or dismiss them if you don't agree.
Option 3. Use the free OKR generator
If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.
Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.
Support Resources OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to track your Support Resources OKRs
The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, once you get comfortable you can graduate to a proper OKRs-tracking tool.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Support Resources OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to boost customer interaction on the homepage
- OKRs to enhance digital and community engagement for three marketing personas
- OKRs to enhance skill set of existing workforce to address talent scarcity
- OKRs to improve EV Program outcomes through competitive and strategic data analysis
- OKRs to ensure financial efficiency at Wonderfly Arena
- OKRs to reduce customer churn by 5%