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tability.ioWhat are Client Feedback OKRs?
The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.
Crafting effective OKRs can be challenging, particularly for beginners. Emphasizing outcomes rather than projects should be the core of your planning.
We've tailored a list of OKRs examples for Client Feedback to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Client Feedback OKRs examples
You will find in the next section many different Client Feedback Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).
Hope you'll find this helpful!
OKRs to design a friendly B2B software mascot
ObjectiveDesign a friendly B2B software mascot
KRConceptualize and sketch 5 potential mascot designs by week 6
Sketch out initial drafts of 5 chosen concepts- Brainstorm ideas for possible mascot designs
- Refine and finalize these mascot sketches
- KRFinalize mascot design and integrate into software UI successfully with zero errors
- Integrate mascot into software UI and conduct error testing
- Convert mascot design into software compatible format
- Finalize and approve mascot design
- KRConduct feedback sessions with 3 client companies to assess appeal and relatability
- Schedule and conduct individual feedback sessions
- Select 3 client companies for feedback sessions
- Compile and analyze feedback for assessment
OKRs to implement service management for new work stream
- ObjectiveImplement service management for new work stream
- KRIdentify and train a dedicated service management team by week 4
- Begin team training by week 4
- Develop a comprehensive training plan for newly hired team
- Hire service management professionals suitable for the team
- KRAchieve 95% satisfaction rate in client feedback for the new service management operation by week 12
- Solicit, analyze, and apply client feedback weekly
- Implement thorough employee training on service management
- Regularly assess and adjust client-communication strategies
- KRDevelop and implement a comprehensive service management plan by week 8
- Draft comprehensive service management plan
- Identify current service management gaps
- Implement plan by week 8
OKRs to establish a consulting business
- ObjectiveEstablish a consulting business
- KRAttain a net profit margin of 25% or higher
- Increase sales revenue through targeted marketing campaigns and customer acquisition strategies
- Analyze pricing structures and adjust product or service pricing to maximize profitability
- Streamline business operations to reduce overhead costs and improve efficiency
- Implement cost-cutting measures and negotiate better supplier contracts to boost net profit margin
- KRDevelop and implement a marketing strategy to generate consistent leads
- Implement email marketing campaigns to nurture leads and drive conversions
- Create engaging content and optimize website for search engine visibility
- Conduct market research to identify target audience and their preferences
- Utilize social media platforms to reach and engage with potential leads
- KRSecure at least 3 clients within the target industry
- Develop a compelling value proposition to effectively pitch to potential clients
- Identify potential clients within the target industry through market research
- Offer a limited-time discount or incentive to encourage clients to sign up
- Reach out to potential clients through personalized emails or phone calls
- KRAchieve a 90% satisfaction rate in client feedback surveys
- Streamline survey process for clients
- Implement necessary changes based on client feedback to improve overall satisfaction
- Identify and address common issues highlighted in client feedback
- Actively seek feedback from clients through various channels
OKRs to enhance customer experience by understanding our clients' valuation
- ObjectiveEnhance customer experience by understanding our clients' valuation
- KRAchieve 15% increase in customer satisfaction scores post-improvement implementation
- Adjust services based on feedback analysis
- Conduct analysis of received customer feedback
- Implement feedback collection system after improvements
- KRImprove client-identified areas by 30% based on survey results
- Review survey results identifying areas of improvement
- Implement the plan ensuring a 30% improvement
- Develop a strategic plan to address each area
- KRSurvey 80% clients on what they value in our service within 4 weeks
OKRs to enhance satisfaction levels of our clients
- ObjectiveEnhance satisfaction levels of our clients
- KRIncrease Net Promoter Score (NPS) by 15 points by enhancing customer interaction
- Implement service training programs to improve customer interaction
- Streamline the feedback collection process for enhanced customer experience
- Develop personalized customer engagement strategies
- KRAchieve a 30% improvement in Customer Satisfaction Score (CSAT) via feedback implementation
- Prioritize improvements based on feedback received
- Collect and analyze all customer feedback regularly
- Implement changes and measure their effects
- KRDecrease customer complaints by 20% through improving product quality and service deliverance
- Regularly solicit customer feedback to address issues promptly
- Implement rigorous quality control checks for product manufacturing
- Enhance customer service training for all representatives
OKRs to elevate Design Through Balanced Innovation and Practicality
- ObjectiveElevate Design Through Balanced Innovation and Practicality
- KRAchieve 30% increase in client satisfaction score relating to functionality and aesthetics
- Hire design consultant to improve aesthetic appeal
- Implement user-feedback system to understand client functionality needs
- Conduct regular usability testing to identify issues
- KRImplement 3 innovative design concepts into our existing product line
- Execute and evaluate the implementation of these innovative designs
- Identify 3 innovative design concepts relevant to our product line
- Collaboratively brainstorm the integration approach for each design concept
- KRConduct 5 practicality-focus group discussions to incorporate user feedback into design
- Analyze feedback and incorporate into design
- Identify subjects for 5 practicality-focus group discussions
- Organize and conduct the focus group discussions
OKRs to achieve unparalleled expertise as a VA and documentation specialist
- ObjectiveAchieve unparalleled expertise as a VA and documentation specialist
- KRComplete advanced training in VA skills and documentation techniques with 90% score
- Regularly review course material for mastery understanding
- Enroll in a course for advanced VA skills and documentation techniques
- Achieve a 90% or higher score on final assessment
- KRReceive positive feedback of 95% or higher from all clients and team members
- Request and address feedback promptly and effectively
- Conduct regular training to improve work quality
- Deliver high-quality work consistently for all team members and clients
- KRSuccessfully complete and deliver 100% of assigned projects error-free
- Deliver all completed projects on time
- Regularly proofread work, ensuring error-free output
- Establish a structured project timeline and defined goals
OKRs to expand expertise and productivity as a Shopify theme developer
- ObjectiveExpand expertise and productivity as a Shopify theme developer
- KRIncrease client satisfaction rates by 20% through improved theme functionality and design
- Solicit client feedback for actionable insights on theme enhancements
- Revamp website themes for enhanced visual appeal and functionality
- Conduct usability tests to identify potential design improvements
- KRDevelop and successfully deploy three new Shopify themes
- Research and design three unique layouts for the new Shopify themes
- Successfully deploy each new theme on Shopify's platform
- Implement and thoroughly test coding for each theme
- KRObtain advanced certification in Shopify theme development within the quarter
- Take and pass the certification exam
- Register and complete chosen certification course
- Identify relevant Shopify theme development certification courses
How to write your own Client Feedback OKRs
1. Get tailored OKRs with an AI
You'll find some examples below, but it's likely that you have very specific needs that won't be covered.
You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.
- 1. Go to Tability's plan editor
- 2. Click on the "Generate goals using AI" button
- 3. Use natural language to describe your goals
Tability will then use your prompt to generate a fully editable OKR template.
Watch the video below to see it in action 👇
Option 2. Optimise existing OKRs with Tability Feedback tool
If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.
- 1. Go to Tability's plan editor
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on "Generate analysis"
Tability's Strategy Map makes it easy to see all your org's OKRsTability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
You can then decide to accept the suggestions or dismiss them if you don't agree.
Option 3. Use the free OKR generator
If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.
Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.
Client Feedback OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to track your Client Feedback OKRs
OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Client Feedback OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to optimize SEO readiness
- OKRs to expand brand awareness through social media marketing and influencer collaborations
- OKRs to enhance incident identification and reporting for better operational transparency
- OKRs to and with quality
- OKRs to enhance customer experience satisfaction
- OKRs to enhance analytical thinking and problem-solving skills