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tability.ioWhat are Resolver Team OKRs?
The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for Resolver Team to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Resolver Team OKRs examples
You'll find below a list of Objectives and Key Results templates for Resolver Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
OKRs to enhance the resolver team's incident resolution quality
ObjectiveEnhance the resolver team's incident resolution quality
KRImplement a new resolution process and train 100% of the team
Develop effective training materials for the process- Train entire team on new process
- Design a comprehensive new resolution process
- KRAchieve a 20% increase in satisfactory resolution reports from affected teams
- Periodically evaluate and improve resolution strategies
- Improve communication channels within affected teams
- Implement regular training programs on problem resolution
- KRReduce incident recurrence rate by 25%
- Train employees on incident prevention measures
- Provide proactive maintenance on all operating equipment
- Implement a comprehensive incident tracking system
OKRs to enhance resolution efficacy of the resolver team
- ObjectiveEnhance resolution efficacy of the resolver team
- KRDecrease average resolution time of incidents by 15%
- Train support team on more efficient troubleshooting techniques
- Review and streamline current incident resolution processes
- Implement a prioritizing system for tech-support tickets
- KRIncrease resolution rate of high-priority incidents by 20%
- Provide additional training for Incident Response Team
- Streamline process for handling high-priority incidents
- Establish strict performance metrics and monitoring
- KRImplement training program to reduce incident escalation occurrences by 10%
- Develop training modules focusing on de-escalation methods
- Schedule and conduct training sessions for staff
- Assess current trends in incident escalation occurrences
OKRs to enhance resolver team's service level agreement on security incidents
- ObjectiveEnhance resolver team's service level agreement on security incidents
- KRDecrease average incident response time by 15%
- Implement an efficient incident management system
- Provide staff with advanced incident response training
- Prioritize and streamline incident escalation processes
- KRIncrease resolver team's incident resolution rate by 30%
- Implement training to enhance team's technical skills
- Improve communication and coordination within the team
- Analyze past incidents to identify common resolution strategies
- KRIncrease client satisfaction with resolution process to 90% on surveys
- Regularly monitor and analyze client satisfaction surveys
- Enhance resolution procedures based on client feedback
- Implement regular training for customer service representatives
OKRs to improve security incident handling between Resolver and SOC teams
- ObjectiveImprove security incident handling between Resolver and SOC teams
- KRReduce false positives in incident reports by 30%
- Update incident detection software for better precision
- Implement more rigorous verification procedures for incident reports
- Train staff members on precise incident identification
- KRDevelop a 20% faster response protocol for security incidents
- Analyze current response times for security incidents
- Streamline communication within security procedures
- Implement and test adjusted security protocol
- KRAchieve 15% improvement in post-incident feedback scores from the SOC team
- Create a transparent and efficient communication channel with the SOC team
- Implement regular training to enhance SOC team's incident handling skills
- Regularly review and refine post-incident feedback process
OKRs to improve SOC service level agreement performance by the resolver team
- ObjectiveImprove SOC service level agreement performance by the resolver team
- KRIncrease the rate of first-time problem resolution to 90%
- Implement advanced problem-solving training for customer service teams
- Enhance data collection for identifying recurring issues
- Develop robust troubleshooting guides and checklists
- KRReduce the average response time to within 2 hours for all incoming issues
- Hire additional customer service staff for issue handling
- Implement more effective ticketing system
- Train team in rapid response techniques
- KRAchieve a 15% increase in positive customer feedback on resolver team solutions
- Implement feedback system highlighting positive solutions
- Train resolver team in advanced customer service techniques
- Improve resolution strategies based on customer complaints
OKRs to enhance incident resolution quality by minimizing issue recurrence
- ObjectiveEnhance incident resolution quality by minimizing issue recurrence
- KRDecrease average incident resolution time by 15%
- Streamline communication processes between teams
- Implement incident management training for all team members
- Optimize workflows via automation tools
- KRIncrease resolver team's satisfaction score by 20%
- Provide regular training sessions to enhance skills
- Implement a rewarding system for well-performing team members
- Improve communication channels for better collaboration
- KRReduce incident reoccurrence rate by 30%
- Enhance existing incident response procedures
- Implement rigorous post-incident reviews to identify causes
- Increase staff training in incident prevention strategies
OKRs to improve quality of incident resolution by the resolver team
- ObjectiveImprove quality of incident resolution by the resolver team
- KRReduce incident recurrence rate by 20% through enhanced problem management
- Implement thorough incident tracking and analysis procedures
- Enhance proactive incident prevention measures
- Develop and provide advanced problem-solving training
- KRDecrease average resolution time per incident by 25% by refining processes
- Establish strict guidelines for incident resolution
- Train staff in efficient problem-solving techniques
- Implement a proficient incident management system
- KRIncrease first-time resolution rate by 15% by enabling advanced troubleshooting training
- Develop comprehensive advanced troubleshooting training program
- Monitor and evaluate training effectiveness regularly
- Implement mandatory training for all technicians
OKRs to enhance clarity in roles and foster trust in interpersonal relationships
- ObjectiveEnhance clarity in roles and foster trust in interpersonal relationships
- KRConduct four role-clarifying workshops with 90% employee participation rate
- Send out workshop invitations to all employees
- Monitor and ensure a 90% employee participation rate
- Plan and schedule four role-clarifying workshops
- KREstablish open communication protocol for conflict resolution, used by all teams
- Develop shared communication procedures for resolving conflicts
- Regularly monitor and improve communication procedures
- Train all team members on implementing the protocol
- KRAchieve a 25% improvement in trust scores measured via internal survey
- Establish a clear, open communication protocol
- Implement regular team-building activities and exercises
- Provide consistent, constructive feedback in evaluations
How to write your own Resolver Team OKRs
1. Get tailored OKRs with an AI
You'll find some examples below, but it's likely that you have very specific needs that won't be covered.
You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.
- 1. Go to Tability's plan editor
- 2. Click on the "Generate goals using AI" button
- 3. Use natural language to describe your goals
Tability will then use your prompt to generate a fully editable OKR template.
Watch the video below to see it in action 👇
Option 2. Optimise existing OKRs with Tability Feedback tool
If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.
- 1. Go to Tability's plan editor
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on "Generate analysis"
Tability's Strategy Map makes it easy to see all your org's OKRsTability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
You can then decide to accept the suggestions or dismiss them if you don't agree.
Option 3. Use the free OKR generator
If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.
Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.
Resolver Team OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to track your Resolver Team OKRs
OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Resolver Team OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to cultivate an inclusive and engaging work environment for all employees
- OKRs to strengthen revenue streams for Flying Training Academy
- OKRs to enhance individual support to mitigate overwhelm
- OKRs to enhance the efficiency and stability of the IT infrastructure
- OKRs to increase automation coverage of manual test cases to 50%
- OKRs to minimize inaccuracies in financial statements