OKR template to enhance the resolver team's incident resolution quality

public-lib · Published 6 months ago

Your OKR template

This OKR aims to enhance the incident resolution quality of the Resolver Team. The objectives include implementation of a new resolution process and team training, increasing satisfactory resolution reports, and reducing incident recurrence.

The OKR plans to achieve these objectives through initiates like developing effective training materials, training the team on the new process and designing a comprehensive new resolution process.

Further initiatives include evaluation and improvement of resolution strategies, improving communication within affected teams, periodic training and proactiveness in incident prevention and equipment maintenance.

The implementation of a thorough incident tracking system is also a vital part of achieving these objectives. This OKR focuses on improvement through education, communication, prevention, and strategic process development.

ObjectiveEnhance the resolver team's incident resolution quality
KRImplement a new resolution process and train 100% of the team
Develop effective training materials for the process
Train entire team on new process
Design a comprehensive new resolution process
KRAchieve a 20% increase in satisfactory resolution reports from affected teams
Periodically evaluate and improve resolution strategies
Improve communication channels within affected teams
Implement regular training programs on problem resolution
KRReduce incident recurrence rate by 25%
Train employees on incident prevention measures
Provide proactive maintenance on all operating equipment
Implement a comprehensive incident tracking system

Use in Tability

How to edit and track OKRs with Tability

You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.

Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.

With Tability you can:

Use AI to draft a complete set of OKRs in seconds
Connect your OKRs and team goals to your project
Automate reporting with integrations and built-in dashboard

Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.

The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.

Step 1. Sign up for a free Tability account

Go tohttps://tability.app/signup and create your account (it's free!)

Step 2. Create a plan

Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.

Step 3. Use the magic importer

Click on Use magic import to open up the Magic Import modal.

Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.

Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!

Now, just click on Import from text and let the magic happen.

Once your example is in the plan editor, you will be able to:

Edit the objectives, key results, and tasks
Click on the target 0 → 100% to set better target
Use the tips and the AI to refine your goals

Step 4. Publish your plan

Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.

From there you will have access to all the features that will help you and your team save hours with OKR reporting.

10+ built-in dashboards to visualise progress on your goals
Weekly reminders, data connectors, and smart notifications
9 views to map OKRs to strategic projects
Strategy map to align teams at scale