Tability is a cheatcode for goal-driven teams. Set perfect OKRs with AI, stay focused on the work that matters.
What are Resolution Team Member OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for Resolution Team Member to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
The best tools for writing perfect Resolution Team Member OKRs
Here are 2 tools that can help you draft your OKRs in no time.
Tability AI: to generate OKRs based on a prompt
Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.
- 1. Create a Tability account
- 2. Click on the Generate goals using AI
- 3. Describe your goals in a prompt
- 4. Get your fully editable OKR template
- 5. Publish to start tracking progress and get automated OKR dashboards
Watch the video below to see it in action 👇
Tability Feedback: to improve existing OKRs
You can use Tability's AI feedback to improve your OKRs if you already have existing goals.
- 1. Create your Tability account
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on Generate analysis
- 4. Review the suggestions and decide to accept or dismiss them
- 5. Publish to start tracking progress and get automated OKR dashboards
Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
Resolution Team Member OKRs examples
You'll find below a list of Objectives and Key Results templates for Resolution Team Member. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
OKRs to enhance the resolver team's incident resolution quality
ObjectiveEnhance the resolver team's incident resolution quality
KRImplement a new resolution process and train 100% of the team
Develop effective training materials for the process- Train entire team on new process
- Design a comprehensive new resolution process
- KRAchieve a 20% increase in satisfactory resolution reports from affected teams
- Periodically evaluate and improve resolution strategies
- Improve communication channels within affected teams
- Implement regular training programs on problem resolution
- KRReduce incident recurrence rate by 25%
- Train employees on incident prevention measures
- Provide proactive maintenance on all operating equipment
- Implement a comprehensive incident tracking system
OKRs to improve first contact and software resolution rates
- ObjectiveImprove first contact and software resolution rates
- KREnhance service team skills to achieve 85% first contact resolution
- Regularly assess skill levels for improvements
- Utilize feedback for continued skill enhancement
- Implement comprehensive training programs for service team
- KRStandardize and inculcate one optimal working method across all operational levels
- Develop comprehensive training programs for the method
- Monitor and enforce compliance across all levels
- Identify one optimal working method that enhances productivity
- KRDevelop and implement a robust software solution within 6 hours
- Create an efficient development schedule
- Define the software requirements and objectives
- Initiate immediate testing and debugging
OKRs to enhance incident resolution quality by minimizing issue recurrence
- ObjectiveEnhance incident resolution quality by minimizing issue recurrence
- KRDecrease average incident resolution time by 15%
- Streamline communication processes between teams
- Implement incident management training for all team members
- Optimize workflows via automation tools
- KRIncrease resolver team's satisfaction score by 20%
- Provide regular training sessions to enhance skills
- Implement a rewarding system for well-performing team members
- Improve communication channels for better collaboration
- KRReduce incident reoccurrence rate by 30%
- Enhance existing incident response procedures
- Implement rigorous post-incident reviews to identify causes
- Increase staff training in incident prevention strategies
OKRs to enhance efficiency of chargeback recovery process
- ObjectiveEnhance efficiency of chargeback recovery process
- KRReduce chargeback dispute resolution time by at least 20%
- Streamline internal communication processes
- Conduct regular training for resolution team
- Implement automated dispute management software
- KRIncrease the percentage of successful chargeback recoveries by 30%
- Optimize communication with customers during disputes
- Implement rigorous dispute management procedures and policies
- Train staff on efficient chargeback handling strategies
- KRImplement a new chargeback automation system reducing manual tasks by 50%
- Research and select a suitable chargeback automation system
- Coordinate system installation and configure settings
- Train staff on new system usage and procedures
OKRs to enhance collaborative capabilities as an HR specialist partnering in team activities
- ObjectiveEnhance collaborative capabilities as an HR specialist partnering in team activities
- KREnhance conflict resolution skills by completing a certified course in 3 months
- Enroll in a suitable certified course
- Research accredited conflict resolution courses
- Consistently engage in course activities and assignments
- KRImprove internal communication by superintending a 15% reduction in misunderstanding incidents
- Develop a transparent incident reporting system
- Implement clarity training for all staff members
- Regularly review communication protocols
- KRFacilitate 4 effective team-building exercises leading to a 20% increase in engagement
- Plan and schedule 4 team-building activities
- Research proven team-building exercises suited for your team
- Evaluate engagement levels before and after exercises
OKRs to implement a new CMS successfully
- ObjectiveImplement a new CMS successfully
- KRTrain and upskill DevOps team members to effectively support and maintain the CMS
- KRDecrease the average time to resolve CMS-related issues by 20%
- Conduct regular audits to identify and address recurring CMS-related issues proactively
- Implement regular training sessions for CMS support staff to enhance their technical skills
- Streamline CMS Issue Resolution Process through Standard Operating Procedures (SOPs) and guidelines
- Improve communication channels to expedite issue escalation and resolution
- KRCollaborate with the service partner to ensure smooth integration of the CMS
- Clearly define the roles and responsibilities of each team member involved in the integration process
- Establish a communication protocol to ensure efficient information sharing between all parties involved
- Develop a structured timeline with key milestones for the CMS integration project
- Set up regular meetings with the service partner to discuss the CMS integration progress
- KRSuccessfully deploy and configure the new CMS on the production environment
- Collaborate with IT team to ensure compatibility of CMS with existing infrastructure
- Conduct thorough testing of the new CMS on a staging environment before deployment
- Develop a detailed step-by-step deployment plan for CMS implementation
- Configure user permissions and roles in the production environment for effective CMS usage
OKRs to improve MTTR efficiency to enhance customer satisfaction
- ObjectiveImprove MTTR efficiency to enhance customer satisfaction
- KRImplement automation tools to decrease manual intervention in incident resolution by 20%
- Monitor and measure the effectiveness of automation tools in reducing manual intervention
- Determine specific incidents that can be resolved through automation
- Conduct a thorough evaluation of available automation tools for incident resolution
- Implement selected automation tools into incident resolution processes
- KRIncrease first-call resolution rate by 10% through improved troubleshooting techniques
- Develop a standardized troubleshooting checklist and documentation process
- Encourage knowledge sharing and collaboration among support team members to enhance troubleshooting efficiency
- Conduct regular performance evaluations to identify areas for improvement in troubleshooting skills
- Implement comprehensive training program for troubleshooting techniques
- KRProvide comprehensive training to support team to enhance technical capabilities and problem-solving skills
- Organize team-building activities to foster collaboration and enhance problem-solving through group participation
- Offer online training resources and modules for the support team to enhance their technical skills
- Conduct technical workshops to strengthen the support team's knowledge and proficiency
- Implement regular problem-solving exercises to improve the team's critical thinking abilities
- KRReduce average incident response time by 15% through process improvement
OKRs to increase efficiency in customer support process
- ObjectiveIncrease efficiency in customer support process
- KRTrain 100% of support team on new support process workflows
- Monitor staff's application of new processes post-training
- Schedule mandatory training sessions for support team
- Develop comprehensive training materials on new workflows
- KRReduce average ticket resolution time by 20%
- Improve collaboration and communication within teams
- Implement training sessions to enhance problem-solving skills
- Streamline ticket resolution process with automation tools
- KRIncrease first-call resolution rate to 80%
- Implement comprehensive training for customer service representatives
- Invest in improved CRM software for customer tracking
- Monitor calls and provide feedback for continuous improvement
OKRs to improve IT service desk performance and customer satisfaction
- ObjectiveImprove IT service desk performance and customer satisfaction
- KRAchieve 90% customer satisfaction rating in user surveys
- Implement regular training for customer service team
- Develop customer-centric policies and strategies
- Establish a user feedback system post-service
- KRIncrease first contact resolution rate to 80%
- Implement a robust knowledge management system
- Regularly monitor and analyze resolution metrics
- Train customer service team on effective problem-solving techniques
- KRReduce average ticket resolution time by 20%
- Implement advanced ticket prioritization system
- Streamline communication processes within the team
- Provide comprehensive problem-solving training to staff
Resolution Team Member OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
Save hours with automated OKR dashboards
The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use Tability to save time with automated OKR dashboards, data connectors, and actionable insights.
How to get Tability dashboards:
- 1. Create a Tability account
- 2. Use the importers to add your OKRs (works with any spreadsheet or doc)
- 3. Publish your OKR plan
That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.
More Resolution Team Member OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to enhance the quality of project rules
- OKRs to complete the first draft of the book
- OKRs to boost customer acquisition rates significantly
- OKRs to enhance visual uniformity throughout multiple platforms
- OKRs to identify and assess new growth opportunities
- OKRs to enhance accountability and coordination in onboarding and calls