Tability is a cheatcode for goal-driven teams. Set perfect OKRs with AI, stay focused on the work that matters.
What are Issue Resolution OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.
We have curated a selection of OKR examples specifically for Issue Resolution to assist you. Feel free to explore the templates below for inspiration in setting your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
The best tools for writing perfect Issue Resolution OKRs
Here are 2 tools that can help you draft your OKRs in no time.
Tability AI: to generate OKRs based on a prompt
Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.
- 1. Create a Tability account
- 2. Click on the Generate goals using AI
- 3. Describe your goals in a prompt
- 4. Get your fully editable OKR template
- 5. Publish to start tracking progress and get automated OKR dashboards
Watch the video below to see it in action 👇
Tability Feedback: to improve existing OKRs
You can use Tability's AI feedback to improve your OKRs if you already have existing goals.
- 1. Create your Tability account
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on Generate analysis
- 4. Review the suggestions and decide to accept or dismiss them
- 5. Publish to start tracking progress and get automated OKR dashboards
![AI feedback for OKRs in Tability](https://tability-templates-v2.vercel.app/_next/static/media/feedback_ai_tability.08ced31b.png)
Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
Issue Resolution OKRs examples
We've added many examples of Issue Resolution Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.
Hope you'll find this helpful!
OKRs to timely resolution of IT network, hardware, software and ERP related issues
ObjectiveTimely resolution of IT network, hardware, software and ERP related issues
KRMaintain a 90% rate of resolving IT network issues within agreed service levels
Establish stringent service level agreements
Implement weekly monitoring of IT network performance
Conduct regular training for IT resolution team
KRAchieve 85% success rate in handling hardware and software issues in first contact
Train staff on recent software and hardware troubleshooting techniques
Monitor and adjust response strategies weekly for effectiveness
Develop comprehensive diagnostic checklists for issue resolution
KRIncrease ERP issue resolution efficiency by 15% through expert training sessions
Design expert training programs catering to these issues
Identify key problem areas in current ERP issue handling
Implement and monitor the training sessions regularly
OKRs to enhance incident resolution quality by minimizing issue recurrence
ObjectiveEnhance incident resolution quality by minimizing issue recurrence
KRDecrease average incident resolution time by 15%
Streamline communication processes between teams
Implement incident management training for all team members
Optimize workflows via automation tools
KRIncrease resolver team's satisfaction score by 20%
Provide regular training sessions to enhance skills
Implement a rewarding system for well-performing team members
Improve communication channels for better collaboration
KRReduce incident reoccurrence rate by 30%
Enhance existing incident response procedures
Implement rigorous post-incident reviews to identify causes
Increase staff training in incident prevention strategies
OKRs to enhance efficiency in resolving issues
ObjectiveEnhance efficiency in resolving issues
KRReduce average issue resolution time by 20%
Optimize workflow for faster issue escalation
Develop quicker diagnostic tools for common issues
Implement more efficient customer service training protocols
KRComplete 95% of resolutions within estimated timelines
Prioritize resolutions based on urgency and timeline
Increase efficiency through productive task management
Consistently monitor progress to keep within estimates
KRIncrease customer satisfaction rate to 85% post-resolutions
Invest in customer relationship management software
Train staff on advanced customer service skills
Implement a follow-up system for resolved customer issues
OKRs to improve satisfaction and find improvements for engineering stakeholders
ObjectiveImprove satisfaction and find improvements for engineering stakeholders
KRIdentify and initiate 3 actionable improvement opportunities from stakeholder feedback
Analyze feedback for actionable improvement opportunities
Formulate 3 improvement initiatives and implement plans
Gather and categorize feedback from all stakeholders
KRIncrease stakeholder satisfaction rate by 25% as measured by quarterly surveys
Develop a comprehensive customer feedback system
Implement regular training sessions for customer service
Enhance communication between teams and stakeholders
KRReduce issue resolution time by 20% to boost stakeholder content
Invest in regular team training to improve technical skills
Enhance team communication for quick problem identification and resolution
Implement efficient project management tools for faster issue tracking
OKRs to implement a new CMS successfully
ObjectiveImplement a new CMS successfully
KRTrain and upskill DevOps team members to effectively support and maintain the CMS
KRDecrease the average time to resolve CMS-related issues by 20%
Conduct regular audits to identify and address recurring CMS-related issues proactively
Implement regular training sessions for CMS support staff to enhance their technical skills
Streamline CMS Issue Resolution Process through Standard Operating Procedures (SOPs) and guidelines
Improve communication channels to expedite issue escalation and resolution
KRCollaborate with the service partner to ensure smooth integration of the CMS
Clearly define the roles and responsibilities of each team member involved in the integration process
Establish a communication protocol to ensure efficient information sharing between all parties involved
Develop a structured timeline with key milestones for the CMS integration project
Set up regular meetings with the service partner to discuss the CMS integration progress
KRSuccessfully deploy and configure the new CMS on the production environment
Collaborate with IT team to ensure compatibility of CMS with existing infrastructure
Conduct thorough testing of the new CMS on a staging environment before deployment
Develop a detailed step-by-step deployment plan for CMS implementation
Configure user permissions and roles in the production environment for effective CMS usage
OKRs to decrease customer issue resolution time by 20%
ObjectiveDecrease customer issue resolution time by 20%
KRImplement new ticketing system to streamline support process in 4 weeks
Create a system implementation and training plan
Research and select appropriate ticketing system software
Execute the plan and monitor its effectiveness
KRIncrease first-contact resolution rate to 75% from current rate
Monitor and adjust strategies based on resolution rates
Implement specialized training to address identified issues
Analyze recent unresolved customer interactions for common issues
KRTrain customer support staff in issue escalation and resolution techniques
Schedule regular role-play exercises to simulate escalation scenarios
Conduct a needs assessment for escalation training among support staff
Develop a comprehensive training curriculum on issue resolution techniques
OKRs to optimise the recent ERP implementation and rectify outstanding issues
ObjectiveOptimise the recent ERP implementation and rectify outstanding issues
KRIdentify and diagnose 100% of current ERP issues within the first month
Enumerate all existing issues related to the ERP system
Prioritize issues based on severity and effect
Develop a valid diagnostic approach for each issue
KRDevelop a robust action plan addressing all identified issues by week 6
Create a comprehensive, step-by-step plan for each issue
Prioritize all identified issues by importance and impact
Allocate resources and designate responsibilities for execution
KRAchieve at least 90% resolution rate of identified issues by end of the quarter
Develop a clear system for tracking and resolving identified issues
Regularly review and adjust strategies based on resolution progress
Prioritize, delegate and monitor resolution tasks among employees
Issue Resolution OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
Save hours with automated OKR dashboards
![AI feedback for OKRs in Tability](https://tability-templates-v2.vercel.app/_next/static/media/OKR_dashboard.a905853d.png)
Your quarterly OKRs should be tracked weekly if you want to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use Tability to save time with automated OKR dashboards, data connectors, and actionable insights.
How to get Tability dashboards:
- 1. Create a Tability account
- 2. Use the importers to add your OKRs (works with any spreadsheet or doc)
- 3. Publish your OKR plan
That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.
More Issue Resolution OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to implement Unified Standards Across all Hospital Units
OKRs to improve team productivity and efficiency
OKRs to develop an improved, fully transparent communication system
OKRs to understand audience perception and reaction to a certain event
OKRs to boost training effectiveness for improved profitability
OKRs to successfully implement the new bank branch opening infrastructure