A starting point for clearer priorities and measurable progress. Make the targets your own.
Improve customer support response time by 20%
Increase our efforts in customer communication by 50%
Implement re-engagement strategies to recover 10% of lost customers
Set your baseline. Check where you are today, then choose targets that stretch your team.
Agree on ownership. Give each key result a clear owner and a source of data.
Check in every week. Review the numbers, share confidence, and decide what needs attention.
A machine-readable version of this example for a script or AI assistant.
Team OKR example
Suggested timeframe: Set with your team
1 objective · 3 key results
Example targets. Adapt to your baseline before you start.---
title: Regain 35% of lost customers from our database
objectives:
- title: Regain 35% of lost customers from our database
outcomes:
- title: Improve customer support response time by 20%
from: 0.0
to: 100.0
score_format: _number_%
initiatives:
- title: Develop round-the-clock support with rotating shifts for immediate response
- title: Implement a new customer service software for faster query resolution
- title: Train support staff to enhance problem-solving speed and efficiency
- title: Increase our efforts in customer communication by 50%
from: 0.0
to: 100.0
score_format: _number_%
initiatives:
- title: Double weekly newsletters sent to customers
- title: Boost social media engagement with customers by 50%
- title: Implement biweekly customer satisfaction surveys
- title: Implement re-engagement strategies to recover 10% of lost customers
from: 0.0
to: 100.0
score_format: _number_%
initiatives:
- title: Personalize and send re-engagement emails to lost customers
- title: Develop incentive-based re-engagement campaigns
- title: Identify reasons behind customer churn from reviews and feedback
Boost Overall Customer Engagement
Enhance positive online presence to boost brand reputation
Increase Customer Satisfaction and Engagement