Tability is a cheatcode for goal-driven teams. Set perfect OKRs with AI, stay focused on the work that matters.
What are Communication Staff OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.
We have curated a selection of OKR examples specifically for Communication Staff to assist you. Feel free to explore the templates below for inspiration in setting your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
The best tools for writing perfect Communication Staff OKRs
Here are 2 tools that can help you draft your OKRs in no time.
Tability AI: to generate OKRs based on a prompt
Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.
- 1. Create a Tability account
- 2. Click on the Generate goals using AI
- 3. Describe your goals in a prompt
- 4. Get your fully editable OKR template
- 5. Publish to start tracking progress and get automated OKR dashboards
Watch the video below to see it in action 👇
Tability Feedback: to improve existing OKRs
You can use Tability's AI feedback to improve your OKRs if you already have existing goals.
- 1. Create your Tability account
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on Generate analysis
- 4. Review the suggestions and decide to accept or dismiss them
- 5. Publish to start tracking progress and get automated OKR dashboards
Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
Communication Staff OKRs examples
You will find in the next section many different Communication Staff Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).
Hope you'll find this helpful!
OKRs to enhance staff communication efficiency with external partners
ObjectiveEnhance staff communication efficiency with external partners
KRDecrease emails to external partners by 30% through improved processes
Implement a regular review of communication procedures- Promote use of project management tools
- Train staff in effective email management methods
- KRImplement a training program for 80% of staff to improve communication skills
- Identify consultants to develop the communication skills program
- Track participation and completion rates
- Schedule the training sessions for the staff
- KRReduce communication-related errors by 25% as measured by partner feedback
- Provide communication skills training to employees
- Implement a standardized communication protocol for all staff
- Periodically review and improve communication systems
OKRs to enhance communication tools for internal project members
- ObjectiveEnhance communication tools for internal project members
- KRAchieve 15% increase in project collaboration as measured by communication platform analytics
- Promote and facilitate open project discussions
- Implement regular team meetings to review project progress
- Introduce new communication platform with analytics
- KRProvide efficient communication suite to 100% of team members
- Evaluate existing communication tools for suitability and efficiency
- Select and purchase optimal communication suite for team
- Train all team members on using the new communication suite
- KRConduct training sessions to improve mastery of communication tools for 90% of staff
- Identify necessary communication tools for staff training
- Implement training sessions for all staff members
- Develop comprehensive training course on these tools
OKRs to enhance intra-team communication among managers and staff
- ObjectiveEnhance intra-team communication among managers and staff
- KRIncrease the participation in weekly team meetings by 50%
- Reward employee contributions to discussions
- Implement a rotating chair for each meeting
- Create engaging meeting agendas that promote discussion
- KRImplement a monthly feedback system for all employees by end of Q2
- Design survey for collecting employee feedback
- Schedule recurring monthly feedback sessions
- Establish a system for analyzing feedback
- KRAchieve a 30% improvement in communication-related scores on the annual employee survey
- Introduce communication skills training for all employees
- Implement weekly team meetings to discuss ongoing projects
- Establish an open-door policy for management
OKRs to enhance our overall communication effectiveness
- ObjectiveEnhance our overall communication effectiveness
- KRImplement a weekly all-hands communication meeting improving participation by 25%
- Offer incentives for active participation
- Schedule consistent weekly all-hands meetings
- Develop engaging and participatory meeting agendas
- KRIncrease internal newsletter open rates by 10%, ensuring better information dissemination
- Integrate more engaging, relevant content within newsletters
- Improve subject lines to capture employee interest
- Implement succinct, visual-rich layout for emails
- KRReduce email response time by 15% boosting operational efficiency
- Prioritize incoming emails based on urgency and relevance
- Implement an email management tool to automate responses
- Dedicate specific time slots for checking and responding to emails
OKRs to enhance response communication quality
- ObjectiveEnhance response communication quality
- KRIncrease customer satisfaction score for communication by 20%
- Enhance multichannel communication platforms
- Implement comprehensive communication training for customer service staff
- Develop regular feedback mechanism for customers
- KRReduce response time by 30% for all communication channels
- Regularly review and streamline communication processes
- Implement automated response software for customer inquiries
- Train staff on efficient communication and problem-solving techniques
- KRConduct bi-weekly training for staff on effective communication techniques
- Identify key topics in effective communication techniques
- Schedule and facilitate the bi-weekly training sessions
- Develop bi-weekly training modules and materials
OKRs to enhance transparency of reporting processes across all teams
- ObjectiveEnhance transparency of reporting processes across all teams
- KRImplement standardized reporting templates for 100% of departmental requirements
- Implement and distribute templates across departments
- Identify all departmental reporting requirements
- Design standardized templates for each requirement
- KRTrain 90% of team leaders in new reporting methodology by end of quarter
- Schedule and conduct training sessions for identified leaders
- Confirm and document each leader's successful training completion
- Identify team leaders needing training in the new method
- KRAchieve at least a 75% positive feedback score regarding reporting transparency from staff
- Actively solicit and address staff feedback on reporting transparency
- Provide staff training on understanding and interpreting reports
- Implement frequent and clear communication about reporting processes
OKRs to establish a high engagement and satisfaction work environment
- ObjectiveEstablish a high engagement and satisfaction work environment
- KRIncrease the Employee Satisfaction Index by 15%
- Improve communication transparency between management and staff
- Offer flexible work hours or remote work opportunities
- Implement regular feedback and recognition programs
- KRAchieve 90% positive feedback on internal communication and management strategies
- Conduct training on improved management strategies
- Enhance existing communication methods and strategies
- Implement regular internal feedback and review sessions
- KRReduce employee turnover rate by 10%
- Enhance workplace culture with team-building activities
- Implement professional development programs for skill enhancement
- Review and increase employee compensation and benefits
OKRs to improve and streamline stakeholder relationship management
- ObjectiveImprove and streamline stakeholder relationship management
- KRReduce response times to stakeholder queries by 30%
- Assign more staff to handle stakeholder queries
- Implement an efficient stakeholder communication system
- Provide additional training to customer service teams
- KRIncrease stakeholder satisfaction scores by 20%
- Implement a stakeholder recognition and rewards program
- Initiate regular communication with stakeholders for updates
- Improve product or service based on stakeholder feedback
- KRImplement a monthly stakeholder communication plan, reaching 100% coverage
- Establish a routine schedule for consistent stakeholder communication
- Identify all potential stakeholders for accurate communication coverage
- Build a streamlined communication strategy targeting identified stakeholders
OKRs to improve customer experience and satisfaction
- ObjectiveImprove customer experience and satisfaction
- KRDecrease customer service hold time by 10%
- Boost training for customer service representatives
- Integrate automated self-service options
- Implement efficient call routing to specialized representatives
- KRIncrease positive customer feedback by 25%
- Create incentive program for positive client reviews
- Improve customer service training for frontline staff
- Implement regular follow-up with customers post-purchase
- KRReduce average customer complaint resolution time by 15%
- Train staff on effective complaint resolution strategies
- Implement a system for tracking customer complaints
- Prioritize timely, effective responses to complaints
OKRs to implement efficient governance for internal communications and editorial
- ObjectiveImplement efficient governance for internal communications and editorial
- KRMonitor and reduce communication or editorial inconsistencies by 50%
- Provide consistent editorial training to staff
- Implement a standardized communication style guide
- Regularly assess and correct content discrepancies
- KRDevelop a comprehensive communication governance guide by end of next quarter
- Review, refine and finalize the guide
- Design and develop the preliminary guide draft
- Gather necessary communication aspects and requirements
- KRTrain 80% of internal communication and editorial staff on new governance rules
- Monitor and confirm staff participation in sessions
- Identify internal staff requiring training on new governance rules
- Organize training sessions on new governance rules
Communication Staff OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
Save hours with automated OKR dashboards
The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, you can move to Tability to save time with automated OKR dashboards, data connectors, and actionable insights.
How to get Tability dashboards:
- 1. Create a Tability account
- 2. Use the importers to add your OKRs (works with any spreadsheet or doc)
- 3. Publish your OKR plan
That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.
More Communication Staff OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to streamline vendor management for efficient cost savings and digitalized P2P process
- OKRs to determine leading causes for policy non-renewals
- OKRs to enhance travel agent business through video competition
- OKRs to achieve full productivity as a General Accountant
- OKRs to achieve record profitability
- OKRs to improve staff proficiency in sales and customer service via a training program