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10 strategies and tactics for Digital Channels

What is Digital Channels strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Finding the right Digital Channels strategy can be daunting, especially when you're busy working on your day-to-day tasks. This is why we've curated a list of examples for your inspiration.

Copy these examples into your preferred app, or you can also use Tability to keep yourself accountable.

How to write your own Digital Channels strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Digital Channels strategy examples

We've added many examples of Digital Channels tactics, including a series of action items. We hope that this will make these examples as practical and useful as possible.

Strategies and tactics for developing a Comprehensive Strategic Plan for Marketing and Communications

  • ⛳️ Strategy 1: Strengthen brand recognition and awareness

    • Conduct a brand audit to identify strengths and areas for improvement
    • Create a unified branding guideline to be distributed across all departments
    • Organise a series of brand-focused workshops for FNU staff
    • Develop a consistent messaging strategy highlighting FNU's dual roles
    • Engage professional designers to update FNU's visual identity
    • Leverage successful alumni stories in marketing materials and campaigns
    • Launch a digital campaign featuring student testimonials and experiences
    • Collaborate with influencers and media for broader reach
    • Use targeted social media ads to reach potential students
    • Monitor brand perception through regular surveys and social listening

  • ⛳️ Strategy 2: Enhance stakeholder engagement and partnerships

    • Map out key stakeholders and create a targeted engagement plan
    • Develop an alumni relations strategy that includes networking events
    • Launch a newsletter for staff, students, and alumni to foster connection
    • Establish partnerships with local and international businesses
    • Organise industry panels and talks at FNU to increase visibility
    • Promote collaborative research initiatives with partner institutions
    • Host bi-annual stakeholder forums to discuss university progress
    • Develop student ambassador programs to engage current and prospective students
    • Launch campaigns highlighting student achievements in local communities
    • Implement stakeholder feedback mechanisms to improve relationships

  • ⛳️ Strategy 3: Drive a digital transformation and innovation in marketing

    • Adopt advanced digital marketing tools and platforms
    • Create a dedicated content team for social media management
    • Introduce monthly podcasts focusing on trends and experiences at FNU
    • Enhance the FNU website with a user-friendly experience
    • Run SEO and content marketing campaigns to increase organic reach
    • Engage in targeted email marketing for different audience segments
    • Invest in analytics tools to assess digital campaign performance
    • Produce engaging video content showcasing the university's offerings
    • Use virtual reality for interactive virtual tours of campus facilities
    • Launch digital education initiatives to support online learning goals
brand-recognitiondigital-transformationmarketing-managercommunications-specialistpublic-relationsdigital-marketing
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Strategies and tactics for migrating customers to digital channels

  • ⛳️ Strategy 1: Educate customers on digital benefits

    • Develop a comprehensive digital guide for customers
    • Host webinars and tutorials on digital platforms
    • Feature success stories of customers using digital channels
    • Create short instructional videos on social media
    • Offer incentives for first-time digital channel users
    • Provide in-app tips and notifications encouraging digital use
    • Use emails to inform customers about new digital features
    • Set up a dedicated helpdesk line for digital channel assistance
    • Highlight cost savings related to digital channel usage
    • Send SMS alerts to inform customers about digital capabilities

  • ⛳️ Strategy 2: Enhance digital channel accessibility and experience

    • Optimise website and app for mobile devices
    • Simulate real-time branch services on digital platforms
    • Ensure all digital channels have 24/7 customer support
    • Regularly update digital platforms for optimum performance
    • Simplify the user interface for easier navigation
    • Implement chatbots to handle routine enquiries
    • Enable quick access to self-service options on main page
    • Conduct user feedback sessions to improve functionality
    • Use analytics to track and improve user journey
    • Implement accessibility features for diverse user needs

  • ⛳️ Strategy 3: Promote and incentivise digital channel usage

    • Launch a campaign highlighting digital channel advantages
    • Offer loyalty points for digital transactions
    • Provide discounts for services accessed digitally
    • Run competitions for signing up and using digital channels
    • Publicly recognise customers who frequently use digital services
    • Bundle digital services with exclusive offers
    • Establish a digital user community for peer support
    • Send newsletters with success metrics of digital channel usage
    • Utilise targeted ads to promote digital offerings
    • Collaborate with other brands to offer digital service incentives
digital-channelscustomer-educationdigital-strategistcustomer-service-managerdigital-development-teammarketing-team
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Strategies and tactics for enhancing Customer-Centric Approach at Dashen Bank

  • ⛳️ Strategy 1: Enhance personalisation through advanced analytics

    • Employ advanced data analytics to segment customers based on behaviours and preferences
    • Conduct regular customer surveys to gather data on changing needs and preferences
    • Develop tailored banking products and services for different customer segments
    • Integrate a CRM system to track and personalise every customer interaction
    • Leverage customer data to offer personalised marketing campaigns
    • Utilise AI-driven personalisation tools to recommend products and services
    • Create personalised customer journey maps to improve the customer experience
    • Implement a feedback loop to continually refine personalisation efforts
    • Collaborate with cross-functional teams to ensure alignment in personalisation strategies
    • Set and monitor KPIs to measure the effectiveness of personalisation efforts

  • ⛳️ Strategy 2: Improve transparency and communication across all channels

    • Develop standard templates for all customer communications to ensure consistency
    • Create an educational content library consisting of FAQs, tutorials, and guides
    • Ensure all communication channels provide clear information on products and fees
    • Regularly update customers on changes to products or fees through multiple channels
    • Establish a centralised CRM to enhance tracking of customer interactions
    • Train staff on clear and effective communication techniques
    • Provide transparent customer service guidelines across digital and branch channels
    • Implement a feedback mechanism for customers to rate communication clarity
    • Benchmark against industry best practices for clarity and transparency
    • Monitor customer satisfaction and confusion indexes to fine-tune communication strategies

  • ⛳️ Strategy 3: Streamline processes to boost efficiency and digital engagement

    • Map current customer journey processes to identify bottlenecks and inefficiencies
    • Implement lean methodologies to streamline workflows and reduce wait times
    • Invest in technology to automate key customer service functions
    • Enhance mobile and digital platforms to provide seamless service access
    • Develop a user-focused design for digital banking interfaces
    • Increase cloud infrastructure investment to support more scalable digital solutions
    • Implement real-time performance tracking tools to monitor service efficiency
    • Create cross-training programs to enhance staff efficiency in multiple roles
    • Use AI tools for proactive customer support and issue resolution
    • Benchmark digital engagement levels against competitors to identify areas for improvement
personalisationtransparencydata-analystcustomer-service-representativemarketing-teamit-team
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Strategies and tactics for enhancing Digital Marketing for Protons Software Development

  • ⛳️ Strategy 1: Increase brand visibility through content marketing

    • Conduct a content audit to identify gaps and opportunities
    • Create a content calendar with weekly blog posts on industry trends and insights
    • Develop and share whitepapers and eBooks on software development and digital marketing best practices
    • Leverage guest posting opportunities on industry-related websites and blogs
    • Utilise SEO tactics to optimise content for search engines
    • Distribute content through various channels including social media and industry forums
    • Engage with audiences by responding to comments and starting discussions on posts
    • Collaborate with influencers in the industry for content co-creation
    • Incorporate video content to complement written materials
    • Monitor and analyse content performance using analytics tools

  • ⛳️ Strategy 2: Generate quality leads through targeted advertising

    • Define target audience segments based on demographics and interests
    • Develop a series of targeted ads for social media platforms like LinkedIn and Facebook
    • Utilise Google Ads to capture users searching for software development and digital marketing services
    • Create landing pages tailored to ad campaigns with clear calls to action
    • Set up retargeting ads to re-engage users who previously interacted with the brand
    • Analyse ad performance regularly and make data-driven adjustments
    • Test different ad formats and creative to find the most effective options
    • Incorporate lead magnets such as free trials or consultations in ad campaigns
    • Use A/B testing on ads to refine strategies over time
    • Evaluate conversion rates and return on investment on lead generation activities

  • ⛳️ Strategy 3: Establish thought leadership in digital channels

    • Host webinars and online workshops on relevant industry topics
    • Create a thought leadership series highlighting company innovations and case studies
    • Participate in online panels and discussions within industry networks
    • Develop a podcast series to discuss trends and future of the digital marketing and software development industry
    • Publish articles and insights in respected industry publications
    • Set up a knowledge centre on the website with resources and learning materials
    • Engage in social media activities to share insights and knowledge frequently
    • Develop a Thought Leaders' corner on the blog dedicated to insights from the top management
    • Network with other industry leaders to form strategic partnerships
    • Measure the impact of thought leadership content through engagement metrics
visibilitylead-generationdigital-marketercontent-creatormarketing-teamcontent-team
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Strategies and tactics for targeting High-End Clients for Bespoke Journeys

  • ⛳️ Strategy 1: Craft a compelling brand narrative

    • Develop an engaging storyline that highlights your company's history and luxury offerings
    • Emphasise craftsmanship and exclusivity in all marketing materials
    • Highlight unique selling propositions that differentiate your services from competitors
    • Incorporate testimonials and case studies from past high-profile clients
    • Utilise branded visuals that reflect luxury and sophistication across all platforms
    • Conduct storytelling workshops for staff to ensure consistent narrative delivery
    • Invest in premium print and digital advertising that emphasises your brand story
    • Use video marketing to tell the story of your bespoke journeys
    • Feature behind-the-scenes looks at the creation of exclusive packages
    • Regularly update your content to reflect changes and innovations in your service offerings

  • ⛳️ Strategy 2: Offer bespoke and exclusive experiences

    • Conduct personal consultations to tailor experiences for each client
    • Develop limited-edition travel packages for unique destinations
    • Offer private tours and exclusive access to events and locations
    • Craft itineraries that include unique cultural and culinary experiences
    • Partner with high-end brands to co-create exclusive offers
    • Build a network of luxury service providers for bespoke client experiences
    • Utilise digital platforms to offer virtual previews of exclusive experiences
    • Introduce loyalty schemes with personalized benefits and rewards
    • Host private events to showcase upcoming bespoke journeys
    • Gather and implement feedback to continuously enhance client experiences

  • ⛳️ Strategy 3: Leverage digital channels thoughtfully

    • Develop a premium, mobile-optimised website with luxury aesthetics
    • Create an Instagram feed that showcases bespoke experiences and client testimonials
    • Utilise LinkedIn to connect with potential high-end clients and share professional achievements
    • Incorporate virtual reality tours to give clients a preview of travel experiences
    • Invest in high-quality content marketing to engage luxury market audiences
    • Implement a digital concierge service for seamless communication
    • Analyse digital engagement metrics to refine content strategies
    • Develop influencer partnerships that align with your luxury brand ethos
    • Create a regular email newsletter to communicate exclusive offers
    • Host webinars and exclusive online events for client engagement
bespoke-travelluxury-brandingmarketing-strategistluxury-travel-consultantcontent-creationdigital-marketing
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Strategies and tactics for promoting WWF's Podcast Call Of The Wild

  • ⛳️ Strategy 1: Enhance social media presence

    • Create engaging visual snippets of podcast episodes to be shared on social media
    • Develop a regular posting schedule across platforms such as Instagram, Twitter, and Facebook
    • Host live Q&A sessions with podcast hosts and guests on social channels
    • Run a user-generated content campaign encouraging listeners to share their experiences with the podcast
    • Use relevant hashtags to enhance discoverability and encourage organic sharing
    • Collaborate with social media influencers to expand reach
    • Engage with listeners by responding to comments and messages promptly
    • Use Instagram and Facebook stories for behind-the-scenes content
    • Implement social media listening to identify opportunities and trends
    • Analyse engagement metrics weekly to refine content strategy

  • ⛳️ Strategy 2: Leverage email marketing

    • Create a dedicated email subscription landing page highlighted in podcast episodes
    • Send out a bi-weekly newsletter with podcast highlights, guest appearances, and related content
    • Include podcast episode teasers in WWF's existing email campaigns
    • Create personalised email journeys based on listener behaviour and engagement
    • Offer exclusive content or early access to new episodes for subscribers
    • Incorporate strong call-to-actions in emails to encourage episode sharing
    • Segment the subscriber list to tailor messages and content
    • Regularly update subscribers about upcoming episode themes
    • Gather listener feedback through surveys sent via email
    • Measure email performance through open and click-through rates

  • ⛳️ Strategy 3: Optimise podcast platform presence

    • Use compelling show notes with keywords to improve searchability on podcast platforms
    • Create visually striking episode cover art to capture attention
    • Encourage listeners to leave reviews and ratings on platforms like Spotify and Apple Podcasts
    • Highlight positive reviews and feedback on social media and in episodes
    • Identify and approach potential collaborating podcasts or shows for cross-promotion opportunities
    • Produce and release a 'best-of' episode to attract new listeners
    • Regularly update podcast metadata for accuracy and optimisation
    • Run a targeted promotion whereby sharing the podcast includes entry to win WWF merchandise
    • Include call-to-action audio segments within episodes asking listeners to follow and share
    • Track podcast platform analytics to assess growth and adjust strategies accordingly
podcast-promotiondigital-engagementemail-marketersocial-media-managerdigital-marketing-teamcontent-creation-team
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Strategies and tactics for promoting Call Of The Wild Podcast

  • ⛳️ Strategy 1: Maximise social media engagement

    • Create a content calendar featuring highlights and behind-the-scenes clips from the podcast
    • Launch weekly teaser videos for upcoming episodes on all active WWF social channels
    • Initiate a hashtag campaign encouraging listeners to share their thoughts on episodes
    • Collaborate with social media influencers who align with WWF’s mission for podcast promotion
    • Host Instagram and Facebook live Q&A sessions with podcast guests
    • Create and share infographic posts summarising key podcast topics
    • Utilise Twitter threads to share live insights and quotes during episode releases
    • Engage with followers through interactive polls and questions related to podcast topics
    • Run a contest for listeners to win a WWF merchandise pack for sharing podcast episodes
    • Measure engagement metrics weekly using analytics tools for social platforms

  • ⛳️ Strategy 2: Enhance email marketing efforts

    • Develop a segmented email list specifically for podcast listeners and relevant audiences
    • Send out tailored email announcements for new episodes with key takeaways
    • Create a fortnightly newsletter featuring exclusive content and bonus material from the podcast
    • Include listener testimonials in email communications to build credibility and interest
    • Set up an automated welcome email series for new subscribers introducing WWF and the podcast
    • Encourage email list sign-ups with an opt-in offer of exclusive episode previews
    • Gather feedback through periodic listener surveys sent via email
    • Utilise A/B testing on email subject lines to optimise open rates
    • Integrate a clear call-to-action in emails promoting podcast subscriptions
    • Analyse email performance monthly by tracking open rates, clicks, and conversions

  • ⛳️ Strategy 3: Leverage podcast platforms and in-episode opportunities

    • Optimise episode descriptions with SEO keywords to increase visibility on podcast platforms
    • Engage with listeners directly through listener call-ins or questions during episodes
    • Promote membership and donation options within episodes to strengthen connections
    • Highlight podcast reviews and ratings during episodes to encourage listener participation
    • Cross-promote episodes with podcasts that have overlapping audiences
    • Offer exclusive content or extended interviews available only on specific podcast platforms
    • Utilise podcast platform ads to reach broader audiences within relevant categories
    • Design cover art to be eye-catching and reflective of the podcast's theme
    • Create a dedicated landing page on the WWF website for the podcast to drive traffic
    • Track downloads and listens on podcast platforms monthly to gauge progress and areas for improvement
podcast-promotionaudience-engagementsocial-media-manageremail-marketing-specialistdigital-marketing-teamsocial-media-team
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Strategies and tactics for optimising channel management for commercial banks

  • ⛳️ Strategy 1: Strengthen digital channels

    • Assess the current state of digital channels and identify areas for improvement
    • Invest in upgrading digital banking platforms for enhanced user experience
    • Implement robust cybersecurity measures to ensure data protection
    • Introduce personalisation features based on customer preferences and behaviour
    • Enhance mobile banking capabilities for seamless transactions
    • Ensure 24/7 customer support through chatbots and support staff
    • Gather customer feedback regularly to refine digital services
    • Launch educational campaigns promoting digital channel usage
    • Integrate digital channels with CRM systems for better customer insights
    • Regularly update digital channels with new technologies and features

  • ⛳️ Strategy 2: Optimise branch operations

    • Evaluate the current branch network to identify underperforming locations
    • Incorporate self-service kiosks and ATMs to reduce customer wait times
    • Train branch staff to handle complex transactions and provide personalised advice
    • Implement an appointment booking system to manage customer flow
    • Shift routine transactions to digital channels where possible
    • Create a welcoming environment in branches to enhance customer experience
    • Utilise branch data to personalise services and product offerings
    • Regularly review operational processes to identify efficiency gaps
    • Collaborate with other businesses for in-branch services like a café
    • Develop a protocol for converting branches into digital service centres

  • ⛳️ Strategy 3: Enhance multichannel integration

    • Conduct an audit of all existing customer channels
    • Implement an omnichannel strategy for seamless customer experience
    • Ensure consistent brand messaging across all channels
    • Integrate customer data across all channels for a unified view
    • Develop a roadmap for channel harmonisation with clear milestones
    • Use analytics to understand channel preference and usage patterns
    • Implement cross-channel marketing campaigns leveraging customer data
    • Offer incentives for customers to use multiple channels
    • Develop an employee training program on multichannel management
    • Regularly measure the performance and customer satisfaction of each channel
digital-channelsmultichannel-integrationcustomer-support-specialistbranch-managerit-teamcustomer-experience-team
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Strategies and tactics for enhancing Denam Properties' Market Position in 2025

  • ⛳️ Strategy 1: Accelerate brand awareness

    • Deploy billboards at strategic locations in Abuja such as Maitama, Wuse, and Gwarinpa
    • Initiate geo-targeted ad campaigns on platforms like Facebook, LinkedIn, Instagram, and TikTok
    • Publish feature articles and advertisements in top local newspapers, business magazines, and inflight magazines
    • Organise high-profile networking events in partnership with popular venues
    • Initiate a monthly digital newsletter with property updates and real estate insights
    • Partner with lifestyle influencers for brand mentions and reviews
    • Collaborate on articles with recognised business and lifestyle publications
    • Produce professional video promos for social media and YouTube
    • Sponsor high-end events attended by target customers
    • Conduct surveys to gather consumer insights for more targeted messaging

  • ⛳️ Strategy 2: Enhance credibility and trust

    • Develop whitepapers on market trends and distribute through LinkedIn and the company website
    • Create video tours of completed projects with client testimonials for YouTube and social media channels
    • Ensure all communications adhere to ARCON and NESREA standards
    • Engage in thought leadership by hosting webinars or live Q&A sessions
    • Secure certifications and recognitions from relevant industry bodies
    • Develop a customer loyalty program offering exclusive benefits
    • Highlight the track record of timely delivery and quality craftsmanship in all marketing materials
    • Collaborate with well-known architects and builders as brand advocates
    • Create a press kit to distribute to media and potential partners
    • Facilitate direct dialogues with potential clients through VIP days and exclusive site visits

  • ⛳️ Strategy 3: Maximise lead generation and engagement

    • Launch interactive email campaigns with property showcases and call-to-action elements
    • Host exclusive property expos in collaboration with known influencers
    • Distribute branded merchandise at events and expos to increase brand recall
    • Partner with top real estate influencers for content creation and co-hosted virtual tours
    • Utilise CRMs like Mailchimp for segmented and personalised marketing campaigns
    • Incorporate virtual reality tours in marketing materials to engage remote clients
    • Offer personalised investment insights to prospects showing a keen interest
    • Develop cross-promotional campaigns with luxury brands
    • Collect and analyse data to constantly refine engagement tactics
    • Implement retargeting ads for website visitors showing interest in specific properties
real-estatemarketingmarketing-managerbrand-strategistadvertising-teamsales-team
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Strategies and tactics for launching the Training Academy

  • ⛳️ Strategy 1: Develop a comprehensive profile

    • Compile a detailed professional bio
    • List credentials, certifications, and awards
    • Document training expertise areas
    • Collect and include testimonials and case studies
    • Design a professional logo and brand identity
    • Arrange a professional photoshoot
    • Publish the portfolio on the training institute's website
    • Create printed materials with the portfolio
    • Update the portfolio on social media profiles
    • Maintain the portfolio by regularly adding new testimonials and achievements

  • ⛳️ Strategy 2: Enhance online presence and engagement

    • Develop a dedicated webpage on the training institute’s website
    • Publish content regularly including articles, blog posts, and case studies
    • Optimize the website for SEO
    • Enhance LinkedIn profile and engage regularly
    • Create and manage Instagram and Facebook accounts
    • Launch a YouTube channel with training videos and webinars
    • Use targeted ads on social media
    • Implement Google Ads for increased reach
    • Gather and publish customer reviews online
    • Monitor and engage with audience feedback on social media

  • ⛳️ Strategy 3: Expand networking and build strategic partnerships

    • Schedule speaking engagements at industry events and conferences
    • Organize workshops and webinars
    • Collaborate with brands and organisations in Saudi Arabia
    • Join relevant industry associations
    • Reach out to HR professionals for potential collaborations
    • Attend industry seminars and networking events
    • Develop joint ventures with complementary training providers
    • Establish partnerships with universities and colleges
    • Engage in community events to increase visibility
    • Form alliances with international training institutes
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How to track your Digital Channels strategies and tactics

Having a plan is one thing, sticking to it is another.

Setting good strategies is only the first challenge. The hard part is to avoid distractions and make sure that you commit to the plan. A simple weekly ritual will greatly increase the chances of success.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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