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9 strategies and tactics for Delivery Model

What is Delivery Model strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Crafting the perfect Delivery Model strategy can feel overwhelming, particularly when you're juggling daily responsibilities. That's why we've put together a collection of examples to spark your inspiration.

Copy these examples into your preferred app, or you can also use Tability to keep yourself accountable.

How to write your own Delivery Model strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Delivery Model strategy examples

We've added many examples of Delivery Model tactics, including a series of action items. We hope that this will make these examples as practical and useful as possible.

Strategies and tactics for navigating a Difficult Customer Relationship

  • ⛳️ Strategy 1: Conduct a comprehensive analysis

    • Identify all aspects of the customer relationship contributing to negative margins
    • Assess the cost structure and pricing model currently in use
    • Analyse customer expectations versus current service delivery
    • Gather feedback from team members involved in delivery
    • Research industry standards and best practices for similar services
    • Benchmark against competitors offering similar solutions
    • Identify inefficiencies in the current delivery process
    • Evaluate the effectiveness of current communication strategies
    • Compile findings into a detailed report
    • Utilise data to outline potential adjustment opportunities

  • ⛳️ Strategy 2: Enhance customer communication

    • Organise a meeting with the customer to discuss current concerns and expectations
    • Clearly present the analysis findings and potential solutions
    • Propose a revised model that maintains service quality but improves margins
    • Establish a regular communication schedule to discuss project progress
    • Designate a key account manager for consistent customer engagement
    • Ensure transparent updates about any changes in service delivery
    • Listen attentively to customer feedback and incorporate insights
    • Develop a documented customer service plan to address issues
    • Set measurable goals for improving the relationship
    • Use digital tools to ensure communication efficiency

  • ⛳️ Strategy 3: Optimise the delivery model

    • Revise pricing strategy to accurately reflect the cost of services
    • Implement cost-saving measures such as resource reallocation or process automation
    • Introduce tiered service packages to offer Kunden value options
    • Review supplier arrangements and negotiate better terms if applicable
    • Invest in training for team members to improve productivity
    • Set clear efficiency targets and regularly review progress
    • Utilise project management tools to track deliverables and costs
    • Experiment with a flexible workforce to match service demands
    • Evaluate the feasibility of cross-selling services to balance margins
    • Create a customer retention strategy to encourage loyalty and repeat business
customer-relationshipdelivery-modelaccount-managerproject-managercustomer-service-teamoperations-team
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Strategies and tactics for developing TerraBridge's Comprehensive Strategy for 2026

  • ⛳️ Strategy 1: Strengthen Fellowship and Training Programs

    • Refine the fellowship model to cater to early- and mid-career professionals
    • Establish partnerships with international academic institutions for credibility
    • Design curriculum in collaboration with COREN, CORBON, and COMEG
    • Develop short and medium-term training programs with clear timelines
    • Incorporate digital tools training, including GIS and remote sensing
    • Run training cohorts in 3-month cycles with specific outcomes
    • Host workshops for practical geotechnical analysis and entrepreneurship
    • Align training programs with international standards for ease of transition
    • Create feedback loops for continuous improvement and adaptation
    • Introduce incentive schemes for high-performing fellows

  • ⛳️ Strategy 2: Build a Robust Research and Data Infrastructure

    • Initiate the creation of a Data Bank for Nigeria’s geological data
    • Develop protocols for data collection and long-term storage of geological data
    • Engage with government and policy makers for data-sharing agreements
    • Host international researchers for knowledge exchange and curriculum development
    • Launch pilot research projects to test data collection methodologies
    • Form a task force to monitor contaminant levels in groundwater
    • Plan seminars and presentations for research findings dissemination
    • Collaborate with universities for access to cutting-edge research tools
    • Build partnerships for continental data collaboration
    • Draft policy recommendations for improved water resource monitoring

  • ⛳️ Strategy 3: Enhance Digital, Platform, and Ecosystem Presence

    • Develop an official TerraBridge website for engagement and visibility
    • Design digital branding assets to encapsulate TerraBridge’s vision
    • Map out the blueprint for a digital application for collaboration
    • Focus initial digital application deployment in Nigeria as a pilot
    • Utilise the digital platform for geomatics data exchange and professional networking
    • Launch a digital newsletter to increase engagement with stakeholders
    • Facilitate secure data access through the platform for research purposes
    • Engage software developers for platform UX/UI design
    • Run a marketing campaign to raise awareness of the digital platform
    • Plan for scaling the platform to an Africa-wide audience upon successful launch
fellowshipdata-infrastructuregeologistsengineersresearch-teamdevelopment-team
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Strategies and tactics for developing Market Strategies for Belayab Motors

  • ⛳️ Strategy 1: Enhance Product Offerings and Market Penetration

    • Expand product line with a focus on electric vehicles to align with global sustainability trends
    • Conduct comprehensive market research to identify new customer segments and unmet needs
    • Increase brand visibility through strategic partnerships with financial institutions for consumer financing
    • Develop a competitive pricing strategy to increase market share against imported used vehicles
    • Launch promotional campaigns highlighting the benefits and features of new electric vehicle models
    • Enhance after-sales services through extended warranties and regular maintenance packages
    • Establish a network of service centres to support product reach and customer convenience
    • Invest in CRM systems to improve customer relationship management and retention strategies
    • Implement training programs for sales staff to enhance product knowledge and customer engagement
    • Utilise digital marketing platforms to reach a broader audience and strengthen online presence

  • ⛳️ Strategy 2: Strengthen Supply Chain and Resource Management

    • Identify and collaborate with strategic local and international suppliers to ensure competitive pricing
    • Enhance logistics and distribution networks to improve product availability across key regions
    • Diversify supplier base to reduce dependency and negotiate better terms
    • Optimise inventory management to reduce waste and improve turnover rates
    • Exploit economies of scale by negotiating bulk purchase agreements with key suppliers
    • Streamline internal processes with ERP systems for effective resource allocation and financial management
    • Implement cost control measures to maximise profitability and support investment in innovation
    • Conduct regular supply chain audits to identify and rectify inefficiencies
    • Work with government agencies to benefit from policy supports and incentives
    • Assess and augment resource capabilities, especially with regards to human capital and technical expertise

  • ⛳️ Strategy 3: Enhance Branding and Customer Engagement

    • Implement a comprehensive branding strategy that highlights quality, affordability, and innovation
    • Strengthen corporate social responsibility initiatives to promote community engagement and brand loyalty
    • Develop and launch a customer feedback system to drive continuous improvement based on client insights
    • Invest in digital marketing efforts, including user-friendly website enhancements and social media campaigns
    • Establish strategic partnerships with educational institutions for brand advocacy and talent acquisition
    • Host informational workshops and webinars to educate potential buyers about electric vehicles
    • Craft strategic PR campaigns to address misconceptions about Chinese brands and enhance public perception
    • Offer loyalty programs and incentives for repeat customers to reinforce brand preference
    • Regularly measure brand awareness and adjust strategies based on consumer sentiment and feedback
    • Collaborate with influencers and industry voices to amplify brand reach and credibility
market-penetrationsupply-chainmarketing-managersupply-chain-analystbranding-teamproduct-development-team
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Strategies and tactics for implementing Intelligent Automation for Organisational Transformation

  • ⛳️ Strategy 1: Leverage Process Simplification & Standardisation

    • Map existing processes to identify areas for simplification and standardisation
    • Create a cross-functional team to focus on process improvement initiatives
    • Develop a framework for process standardisation across business units
    • Implement technology tools to streamline process mapping and documentation
    • Regularly review and update processes to ensure ongoing relevance and efficiency
    • Conduct workshops and training sessions to instil process discipline within the teams
    • Monitor and measure the impact of process changes on efficiency and compliance
    • Incentivise employees to contribute ideas for process simplification
    • Collaborate with external experts to incorporate industry best practices
    • Use feedback mechanisms to involve customers and employees in process improvement

  • ⛳️ Strategy 2: Build and Scale Automation Platforms

    • Identify and select scalable enterprise workflow and RPA platforms
    • Design an API-first architecture to facilitate seamless integration
    • Establish a central Automation CoE to streamline automation efforts
    • Run pilot projects to test and refine automation solutions
    • Develop robust data-driven decision-making models to guide automation priorities
    • Promote the use of shared delivery squads for faster build and deployment
    • Create a repository of successful automation use-cases for reference
    • Regularly upgrade and maintain automation tools to keep up with technological advances
    • Facilitate knowledge sharing and collaboration between departments
    • Continuously measure the outcomes and ROI of automation initiatives

  • ⛳️ Strategy 3: Enhance Skills Development and Change Adoption

    • Conduct a skills gap analysis to identify training needs in automation
    • Develop targeted training programmes for upskilling in relevant technologies
    • Build a culture of continuous learning and adaptation to change
    • Establish mentorship programmes to support skills development
    • Integrate change management practices into project planning
    • Communicate the benefits of automation to all stakeholders
    • Encourage agile methodologies to enhance adaptability
    • Recognise and reward employees who embrace automation and change
    • Conduct regular feedback sessions to address change-related concerns
    • Monitor the impact of training and change initiatives on performance and morale
automationsimplificationprocess-analystautomation-engineercross-functional-teamsautomation-centers-of-excellence
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Strategies and tactics for executing Operational Excellence for Device Financing

  • ⛳️ Strategy 1: Align operations with business objectives

    • Translate Paywise’s regional strategy into actionable operational plans tailored for Rwanda’s market
    • Lead execution of the Rwanda rollout plan with emphasis on aligning processes with growth targets
    • Support pricing and product teams in defining financing models that reflect local income and repayment behavior
    • Develop short- and medium-term operational roadmaps, including budgets and key milestones
    • Represent operations in leadership meetings, providing performance insights and recommendations
    • Ensure compliance of operational strategies with Rwandan legal and financial regulations
    • Regularly review and adjust operational plans to align with evolving market conditions and company goals
    • Engage stakeholders in strategic discussions to ensure alignment across departments
    • Establish performance metrics aligned with business objectives for continuous monitoring
    • Foster a culture of strategic thinking and adaptability across the operations team

  • ⛳️ Strategy 2: Optimise processes for efficiency

    • Develop and implement standard operating procedures (SOPs) for all key operational processes
    • Oversee system integrations to ensure smooth data flow and accurate reporting
    • Collaborate with risk teams to refine frameworks for credit scoring and fraud prevention
    • Monitor daily operations to ensure targets for activations, repayments, and collections are met
    • Implement process automation to enhance oversight and reduce information leakages
    • Track key operational KPIs to identify areas for improvement
    • Conduct regular audits to identify process bottlenecks and initiate improvement actions
    • Utilise feedback loops from field operations to enhance process effectiveness
    • Develop a system for continuous process review and adaptation
    • Invest in training and development programs to ensure staff are adept at new processes

  • ⛳️ Strategy 3: Enhance customer and merchant experience

    • Ensure clear communication and timely support for customers and merchants
    • Strengthen collection systems with data-driven reminders and incentives
    • Monitor default levels and manage recovery metrics effectively
    • Coordinate with customer care to resolve issues promptly and maintain high satisfaction
    • Work with tech teams to improve CRM tools for better customer monitoring
    • Regularly review repayment trends to identify opportunities for customer retention
    • Introduce strategies that encourage repeat purchases from satisfied customers
    • Establish a feedback mechanism to capture customer and merchant insights
    • Develop a comprehensive training program for staff on customer service excellence
    • Create a customer-centric culture within the team to prioritise client needs
operational-excellencedevice-financingoperations-managerproduct-managerpricing-and-product-teamcustomer-care-team
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Strategies and tactics for proposing an Innovative Investment Portfolio Strategy

  • ⛳️ Strategy 1: Develop a data-driven portfolio strategy

    • Conduct a comprehensive analysis of market trends and historical data
    • Utilise quantitative metrics such as Sharpe Ratio and standard deviation
    • Apply Modern Portfolio Theory to optimise asset allocation
    • Identify a target audience and tailor the strategy to their needs
    • Develop a risk management framework leveraging diversification and hedging
    • Create sample portfolios to demonstrate potential improvements in returns
    • Design visually appealing charts and graphs to illustrate data findings
    • Prepare a revenue model highlighting potential income streams from the strategy
    • Define unique selling propositions that differentiate the strategy
    • Rehearse the presentation, focusing on engaging storytelling and compelling visuals

  • ⛳️ Strategy 2: Create a tech-enabled investment solution

    • Research existing investment apps to identify gaps and opportunities
    • Design a user-friendly interface for a potential app or digital tool
    • Integrate popular investment models like asset allocation into the app
    • Employ a developer to ensure robust and secure technology foundation
    • Incorporate features that assist users with portfolio rebalancing
    • Estimate the potential financial impact of the solution using feasibility analysis
    • Communicate the core value proposition centred on innovation and ease of use
    • Outline a marketing plan with strategies to reach target demographics
    • Assign team roles, ensuring each member contributes to the project
    • Practice delivering a concise and persuasive pitch to invite interest

  • ⛳️ Strategy 3: Implement a socially responsible investment strategy

    • Identify investment opportunities aligned with ESG (Environmental, Social, Governance) criteria
    • Analyse the impact of socially responsible investments on portfolio performance
    • Develop evaluation metrics to assess the social impact alongside financial returns
    • Craft an educational narrative explaining the relevance of responsible investing
    • Select case studies to demonstrate successful socially responsible investments
    • Use quantitative analysis to underline the viability of the strategy
    • Develop a compelling unique selling proposition focusing on ethical investing
    • Prepare detailed slides highlighting the dual benefit of financial and social returns
    • Train the team in clear communication of the benefits of this strategy
    • Plan a persuasive closing pitch reiterating the importance and feasibility of sustainable investments
investmentdiversificationportfolio-managerapp-developerinvestment-analysis-teammarketing-team
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Strategies and tactics for transitioning to a Data-Driven Culture in DRC OpCo

  • ⛳️ Strategy 1: Expand Data Literacy and Training Programmes

    • Conduct a comprehensive needs assessment to identify specific data literacy gaps across departments
    • Develop tailored training modules focusing on Power BI, data analysis, and other relevant tools
    • Set up a training schedule with mandatory participation across all levels
    • Assign training champions in each department to facilitate ongoing education
    • Use a blended learning approach, incorporating online resources and in-person workshops
    • Track and measure training uptake and competency improvement using assessments
    • Reward employees for successful completion of training sessions with recognition or incentives
    • Include data literacy as a key component in performance evaluations
    • Review and update training content regularly to ensure relevance and effectiveness
    • Create an internal data literacy certification programme to formalise skill acquisition

  • ⛳️ Strategy 2: Enhance Data Governance and Quality Management

    • Establish a clear data governance policy with defined roles and responsibilities
    • Create a Reporting Council to oversee the implementation of data standards
    • Standardise data formats and classification across all functions
    • Conduct regular audits to ensure compliance with data standards
    • Develop a data quality dashboard to track and report on data hygiene
    • Implement data quality training sessions for employees responsible for data input
    • Set up a feedback loop for employees to report data quality issues
    • Integrate governance processes into daily operations to ensure consistent practice
    • Encourage cross-departmental collaboration to harmonise data handling practices
    • Introduce a data ownership model to instill accountability for data quality

  • ⛳️ Strategy 3: Model Data-Driven Leadership and Cultural Change

    • Train leadership in data-driven decision-making and role modelling behaviours
    • Conduct workshops showing the benefits of data-driven culture transformation
    • Set up regular forums where leaders discuss data-driven successes and challenges
    • Incorporate data-driven goals into leadership performance metrics
    • Launch internal campaigns to communicate the strategic importance of data use
    • Highlight data-driven initiatives through internal communications and newsletters
    • Establish mentorship programmes pairing experienced leaders with emerging data champions
    • Recognise and reward leaders who effectively champion data-driven culture
    • Embed data-driven principles into organisational values and mission statements
    • Facilitate storytelling events where leaders share real-world impacts of data-driven actions
data-driven-culturedata-literacytraining-championdata-governance-officerdata-governance-teamleadership-team
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Strategies and tactics for expanding Sterling Tour and Travel Agency into the Kenyan Market

  • ⛳️ Strategy 1: Forge strategic partnerships

    • Identify and partner with a medium-sized Kenyan tour and travel agency
    • Leverage the local partner’s market knowledge and customer base
    • Align services to meet local cultural and tourist preferences
    • Ensure clear communication channels with partners
    • Negotiate mutually beneficial terms in partnership agreements
    • Engage local travel influencers to promote joint offerings
    • Create co-branded marketing materials with local partners
    • Host joint events and travel expos to increase brand visibility
    • Develop shared objectives and performance metrics
    • Regularly review and refine partnership strategies

  • ⛳️ Strategy 2: Adapt services to local market conditions

    • Research and understand customer preferences in Kenya
    • Develop Kenya-specific travel packages including popular destinations
    • Implement a pricing strategy that reflects local purchasing power
    • Offer flexible payment options tailored to Kenyan market needs
    • Launch culturally immersive experiences like safaris and heritage tours
    • Translate marketing materials into Swahili and other local languages
    • Align services with environmental and cultural preservation initiatives
    • Conduct training sessions for employees on local customs and practices
    • Incorporate feedback from local customers into service offerings
    • Regularly update offerings based on seasonal tourist trends

  • ⛳️ Strategy 3: Enhance marketing and brand awareness

    • Launch social media campaigns targeting Kenyan travellers
    • Partner with local influencers to widen digital reach
    • Participate in local and international travel expos
    • Utilise radio and print media to reach different demographics
    • Highlight local partnerships in marketing communications
    • Develop emotional and engaging storytelling content
    • Create promotional videos showcasing Kenyan attractions
    • Establish a customer referral programme
    • Leverage customer testimonials in marketing materials
    • Conduct surveys to measure brand awareness and adapt strategies
partnershipslocalizationstrategic-plannermarketing-specialistmarketing-teambusiness-development-team
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Strategies and tactics for becoming the Most Trusted and Customer-Centric Financial Institution

  • ⛳️ Strategy 1: Develop tailored banking solutions

    • Conduct comprehensive market research to understand customer segments and their needs
    • Analyse customer data to identify preferences and personalise offerings
    • Create flexible banking products that adapt to varying customer needs
    • Enhance services with tailored customer support options
    • Provide regular training for staff on personalisation techniques
    • Develop feedback mechanisms to refine and enhance tailored solutions
    • Set up cross-functional teams to drive innovation in product development
    • Explore partnerships with fintech firms to enhance offerings
    • Implement a customer relationship management system for better customer insights
    • Monitor and evaluate the impact of personalised solutions on customer satisfaction

  • ⛳️ Strategy 2: Enhance communication and transparency

    • Use clear and simple language in all customer communications
    • Improve online platforms to offer easily accessible information on products and services
    • Train customer service representatives to provide accurate and clear information
    • Implement proactive communication strategies to keep customers informed about changes
    • Develop a FAQ section on the website to address common customer queries
    • Create informative and engaging content about banking services and products
    • Regularly update customers on security measures and privacy policies
    • Host regular webinars and workshops to educate customers on financial management
    • Incorporate customer feedback into communication strategies
    • Evaluate the effectiveness of communication strategies through customer surveys

  • ⛳️ Strategy 3: Leverage innovative technology

    • Invest in the latest technology to enhance digital banking platforms
    • Ensure mobile and online platforms offer a seamless user experience
    • Implement AI and data analytics to personalise customer interactions
    • Automate routine transactions to improve service efficiency
    • Offer virtual financial advice through secure digital channels
    • Regularly update digital platforms to incorporate customer feedback
    • Provide robust security features to protect customer data and build trust
    • Integrate chatbots for 24/7 customer assistance
    • Organise regular digital literacy sessions for customers
    • Continuously monitor and upgrade technology to stay ahead of market trends
personalizationtechnologycustomer-service-representativedata-analystinnovation-teamcommunication-team
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How to track your Delivery Model strategies and tactics

Having a plan is one thing, sticking to it is another.

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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