Get Tability: OKRs that don't suck | Learn more →

10 strategies and tactics for Technology

What is Technology strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Identifying the optimal Technology strategy can be challenging, especially when everyday tasks consume your time. To help you, we've assembled a list of examples to ignite your creativity.

You can copy these examples into your preferred app, or alternatively, use Tability to stay accountable.

How to write your own Technology strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Technology strategy examples

We've added many examples of Technology tactics, including a series of action items. We hope that this will make these examples as practical and useful as possible.

Strategies and tactics for becoming the Most Trusted and Customer-Centric Financial Institution

  • ⛳️ Strategy 1: Develop tailored banking solutions

    • Conduct comprehensive market research to understand customer segments and their needs
    • Analyse customer data to identify preferences and personalise offerings
    • Create flexible banking products that adapt to varying customer needs
    • Enhance services with tailored customer support options
    • Provide regular training for staff on personalisation techniques
    • Develop feedback mechanisms to refine and enhance tailored solutions
    • Set up cross-functional teams to drive innovation in product development
    • Explore partnerships with fintech firms to enhance offerings
    • Implement a customer relationship management system for better customer insights
    • Monitor and evaluate the impact of personalised solutions on customer satisfaction

  • ⛳️ Strategy 2: Enhance communication and transparency

    • Use clear and simple language in all customer communications
    • Improve online platforms to offer easily accessible information on products and services
    • Train customer service representatives to provide accurate and clear information
    • Implement proactive communication strategies to keep customers informed about changes
    • Develop a FAQ section on the website to address common customer queries
    • Create informative and engaging content about banking services and products
    • Regularly update customers on security measures and privacy policies
    • Host regular webinars and workshops to educate customers on financial management
    • Incorporate customer feedback into communication strategies
    • Evaluate the effectiveness of communication strategies through customer surveys

  • ⛳️ Strategy 3: Leverage innovative technology

    • Invest in the latest technology to enhance digital banking platforms
    • Ensure mobile and online platforms offer a seamless user experience
    • Implement AI and data analytics to personalise customer interactions
    • Automate routine transactions to improve service efficiency
    • Offer virtual financial advice through secure digital channels
    • Regularly update digital platforms to incorporate customer feedback
    • Provide robust security features to protect customer data and build trust
    • Integrate chatbots for 24/7 customer assistance
    • Organise regular digital literacy sessions for customers
    • Continuously monitor and upgrade technology to stay ahead of market trends
personalizationtechnologycustomer-service-representativedata-analystinnovation-teamcommunication-team
Implement these strategies

Strategies and tactics for enhancing Customer-Centric Approach at Dashen Bank

  • ⛳️ Strategy 1: Enhance personalisation through advanced analytics

    • Employ advanced data analytics to segment customers based on behaviours and preferences
    • Conduct regular customer surveys to gather data on changing needs and preferences
    • Develop tailored banking products and services for different customer segments
    • Integrate a CRM system to track and personalise every customer interaction
    • Leverage customer data to offer personalised marketing campaigns
    • Utilise AI-driven personalisation tools to recommend products and services
    • Create personalised customer journey maps to improve the customer experience
    • Implement a feedback loop to continually refine personalisation efforts
    • Collaborate with cross-functional teams to ensure alignment in personalisation strategies
    • Set and monitor KPIs to measure the effectiveness of personalisation efforts

  • ⛳️ Strategy 2: Improve transparency and communication across all channels

    • Develop standard templates for all customer communications to ensure consistency
    • Create an educational content library consisting of FAQs, tutorials, and guides
    • Ensure all communication channels provide clear information on products and fees
    • Regularly update customers on changes to products or fees through multiple channels
    • Establish a centralised CRM to enhance tracking of customer interactions
    • Train staff on clear and effective communication techniques
    • Provide transparent customer service guidelines across digital and branch channels
    • Implement a feedback mechanism for customers to rate communication clarity
    • Benchmark against industry best practices for clarity and transparency
    • Monitor customer satisfaction and confusion indexes to fine-tune communication strategies

  • ⛳️ Strategy 3: Streamline processes to boost efficiency and digital engagement

    • Map current customer journey processes to identify bottlenecks and inefficiencies
    • Implement lean methodologies to streamline workflows and reduce wait times
    • Invest in technology to automate key customer service functions
    • Enhance mobile and digital platforms to provide seamless service access
    • Develop a user-focused design for digital banking interfaces
    • Increase cloud infrastructure investment to support more scalable digital solutions
    • Implement real-time performance tracking tools to monitor service efficiency
    • Create cross-training programs to enhance staff efficiency in multiple roles
    • Use AI tools for proactive customer support and issue resolution
    • Benchmark digital engagement levels against competitors to identify areas for improvement
personalisationtransparencydata-analystcustomer-service-representativemarketing-teamit-team
Implement these strategies

Strategies and tactics for developing internal business strategy for a Technology Service line

  • ⛳️ Strategy 1: Enhance technology compliance

    • Conduct a comprehensive audit of current technology compliance status
    • Establish clear compliance standards aligned with healthcare regulations
    • Implement a continuous monitoring system for compliance adherence
    • Educate staff on compliance best practices through regular workshops
    • Develop a centralised repository for compliance documentation
    • Integrate compliance checks into all technology procurement processes
    • Create a compliance task force to oversee enforcement and updates
    • Perform regular compliance risk assessments and analyses
    • Engage third-party auditors for unbiased compliance evaluation
    • Facilitate transparent reporting of compliance status to stakeholders

  • ⛳️ Strategy 2: Improve assessment processes

    • Define a standardised framework for technology assessments
    • Train teams on effective assessment methodologies and tools
    • Utilise advanced analytics to drive insightful assessment outcomes
    • Schedule regular assessment intervals for all technology operations
    • Gather feedback from staff and clients to refine assessment criteria
    • Deploy assessment software to ensure efficient data collection
    • Coordinate with compliance teams to align assessment objectives
    • Create a feedback loop to continuously improve assessment processes
    • Establish clear reporting channels for assessment results
    • Promote a culture of transparency in revealing assessment findings

  • ⛳️ Strategy 3: Strengthen business intelligence capabilities

    • Conduct a needs analysis to identify intelligence gaps
    • Invest in advanced BI tools and training for staff
    • Establish key performance metrics to drive BI focus
    • Streamline data integration from multiple healthcare sources
    • Develop a dashboard for real-time decision-making insights
    • Encourage cross-departmental collaboration for data sharing
    • Set up regular BI review meetings to discuss data-driven strategies
    • Pilot BI implementation projects in select units before wider rollout
    • Secure buy-in from leadership for funding BI initiatives
    • Monitor and adapt BI strategies based on evolving technical trends
technology-compliancebusiness-intelligencecompliance-officerbusiness-intelligence-analystcompliance-teambusiness-intelligence-team
Implement these strategies

Strategies and tactics for achieving cost efficiency and savings from technology

  • ⛳️ Strategy 1: Conduct a comprehensive technology audit

    • Identify all current technology assets and resources
    • Evaluate the utilisation rates of current technologies
    • Assess the effectiveness and performance of existing systems
    • Identify redundant or obsolete systems that could be eliminated
    • Examine current technology costs and spending patterns
    • Highlight integration issues and inefficiencies
    • Gather feedback from staff about technology pain points
    • Identify potential areas for automation and modernization
    • Calculate potential cost savings from system consolidation
    • Develop a report summarising audit findings and opportunities

  • ⛳️ Strategy 2: Optimise technology utilisation

    • Develop a training program to enhance employee technology skills
    • Promote a cloud-first strategy to reduce on-site infrastructure
    • Implement remote work tools to minimise costs
    • Adopt software solutions with flexible licensing options
    • Regularly review and update technology usage policies
    • Utilise data analytics to drive business efficiencies
    • Encourage the use of open-source software when applicable
    • Monitor software adoption rates and user feedback
    • Implement energy-efficient technologies and practices
    • Schedule routine technology optimisation reviews

  • ⛳️ Strategy 3: Negotiate contracts and leverage strategic partnerships

    • Review all existing contracts with technology vendors
    • Identify high-cost contracts and negotiate better rates
    • Seek volume purchasing agreements for software/licenses
    • Invest in strong vendor relationship management
    • Consider forming alliances with other organisations for bulk purchasing
    • Attend industry trade shows and conferences for networking
    • Evaluate benefits of collaborative technology projects
    • Regularly review market rates for technology services
    • Incorporate performance-based clauses in technology contracts
    • Establish a procurement process for continuous cost checking
cost-efficiencytechnology-savingsit-managerprocurement-specialisttechnology-audit-teamvendor-management-team
Implement these strategies

Strategies and tactics for integrating technology into classroom lessons

  • ⛳️ Strategy 1: Incorporate interactive apps and tools

    • Research and select a list of educational apps relevant to the subject
    • Conduct trials with different apps to evaluate effectiveness
    • Introduce apps gradually, starting with a classroom demonstration
    • Align app content with the curriculum learning objectives
    • Provide students with guides on how to use each app effectively
    • Schedule regular app usage in lesson plans to ensure consistent integration
    • Gather student feedback on the effectiveness and enjoyment of each app
    • Adjust app usage based on feedback and learning outcomes
    • Offer additional resources or tutorials for apps used in class
    • Track student progress through app analytics to tailor support

  • ⛳️ Strategy 2: Utilise digital collaboration platforms

    • Identify suitable digital platforms for collaborative projects
    • Ensure all students have access to the chosen platform
    • Create guidelines for digital collaboration and netiquette
    • Designate specific projects using the digital platforms
    • Set clear objectives for the use of technology in collaboration
    • Monitor and support student interactions on the platform
    • Encourage feedback and sharing of work via the platform
    • Facilitate peer reviews and collaborative editing features
    • Evaluate platform effectiveness and student engagement
    • Adjust assignments and platform use based on evaluations

  • ⛳️ Strategy 3: Implement gamified learning experiences

    • Select subjects or topics that lend themselves well to gamification
    • Research and choose educational games or platforms that align with the curriculum
    • Introduce gaming elements such as challenges or point systems into lessons
    • Explain the educational value of each game to students and parents
    • Encourage student participation through incentives or rewards
    • Incorporate reflective activities post-gameplay for deeper learning
    • Adapt challenges and levels based on student performance and feedback
    • Organise team-based games to promote collaboration
    • Gather student feedback on engagement and understanding
    • Continuously adjust the gaming strategy based on student feedback and outcomes
educational-appsdigital-collaborationteachertechnology-integratorcurriculum-teamit-support-team
Implement these strategies

Strategies and tactics for learning English at A2 level with artificial intelligence

  • ⛳️ Strategy 1: Utilise AI-powered language apps

    • Download language learning apps like Duolingo or Babbel that use AI to personalise learning
    • Set a daily goal of completing at least one lesson in the app
    • Use the app’s voice recognition feature to practice pronunciation
    • Engage with the app’s chatbot feature to practice conversational skills
    • Utilise spaced repetition features for vocabulary retention
    • Assess your progress weekly using the app’s built-in tests
    • Join the app’s community forums for additional practice and support
    • Focus on interactive exercises and games for an engaging learning experience
    • Set reminders on your phone to maintain a consistent study schedule
    • Evaluate any free vs paid plan to find features that suit your learning needs

  • ⛳️ Strategy 2: Engage with AI-chatbots for language practice

    • Find AI chatbots designed for language learning such as Replika
    • Initiate daily conversations with the chatbot focusing on everyday topics
    • Ask the chatbot to correct your grammar and provide feedback
    • Use the chatbot to practice writing simple sentences
    • Request vocabulary explanations from the chatbot
    • Engage in role-play scenarios with the chatbot for real-life practice
    • Use the chatbot to practice listening by playing the text-to-speech options
    • Keep a journal of chatbot conversations to track improvement
    • Challenge yourself with new conversation topics weekly
    • Utilise the chatbot to learn colloquial and informal language

  • ⛳️ Strategy 3: Access AI-generated language content

    • Subscribe to AI-curated content platforms like LingQ
    • Select English articles and videos at the A2 level for comprehension practice
    • Use integrated dictionaries to understand unfamiliar words
    • Practice reading one short article per day using the platform
    • Listen to AI-generated podcasts or audio articles to improve listening skills
    • Participate in quizzes and exercises related to the articles
    • Use text-to-speech features to mimic native pronunciation
    • Track your reading and listening streaks using the platform’s analytics
    • Engage with interactive transcripts to assist with reading and listening comprehension
    • Set learning milestones and celebrate when you achieve them
ai-powered-learninglanguage-practicelanguage-learnertechnology-facilitatorlanguage-development-teamai-technology-team
Implement these strategies

Strategies and tactics for enhancing customer appreciation and value capture

  • ⛳️ Strategy 1: Incorporate customer feedback in product development

    • Conduct regular surveys to gather customer feedback on current products
    • Create an online forum for customers to discuss their experiences and suggestions
    • Organise focus groups with key clients to understand their evolving needs
    • Implement a feedback loop in the product design process involving customer input
    • Regularly review feedback data to identify common themes and improvement areas
    • Collaborate with customers during product testing phases for real-world insights
    • Establish a customer advisory board to guide product innovation
    • Use feedback to prioritise product enhancement projects
    • Communicate changes and improvements to customers based on their feedback
    • Set KPIs to measure the impact of feedback on product quality

  • ⛳️ Strategy 2: Build strategic customer partnerships

    • Identify key customers to establish long-term partnerships
    • Develop customised solutions based on individual customer needs
    • Offer exclusive training sessions for partners on new technologies
    • Create joint marketing initiatives to highlight collaborative success stories
    • Provide dedicated support teams for partners to enhance service quality
    • Organise annual partnership meetings to discuss strategic goals
    • Develop mutual growth plans with key clients
    • Leverage partner feedback in strategic planning processes
    • Offer incentives for partners who reach achievement milestones
    • Regularly review partnership outcomes and adjust strategies for continuous improvement

  • ⛳️ Strategy 3: Enhance value proposition in customer communications

    • Audit current marketing materials to ensure clarity of the value proposition
    • Train sales teams to communicate the unique benefits of your technology effectively
    • Develop case studies demonstrating the impact of your products on patient outcomes
    • Regularly publish white papers on advances in medical technology
    • Host webinars to educate customers about the latest technology trends
    • Engage with industry thought leaders to endorse your products
    • Utilise social media platforms to highlight customer testimonials
    • Provide regular updates on technological advancements and improvements
    • Develop a mobile app for customers to access resources easily
    • Measure the effectiveness of communications through customer engagement metrics
customer-engagementvalue-propositionproduct-managercustomer-success-managerproduct-development-teammarketing-team
Implement these strategies

Strategies and tactics for improving business operations

  • ⛳️ Strategy 1: conduct comprehensive process audit

    • Identify and document all existing processes
    • Engage key stakeholders to understand pain points
    • Analyse process workflows for bottlenecks
    • Benchmark processes against industry standards
    • Identify redundant and non-value-added activities
    • Evaluate the use of current technologies
    • Gather employee feedback on process inefficiencies
    • Create a report summarising findings
    • Prioritise processes that need immediate attention
    • Develop an action plan for process improvements

  • ⛳️ Strategy 2: implement technology solutions

    • Research modern technology solutions suitable for your industry
    • Evaluate the cost and benefits of each solution
    • Select the most appropriate technology tools
    • Develop a timeline for implementing new technologies
    • Train employees on how to use new systems
    • Integrate new technology with existing systems
    • Monitor the performance of new technology
    • Collect feedback from users to identify issues
    • Make necessary adjustments based on feedback
    • Continuously assess technology updates and trends

  • ⛳️ Strategy 3: optimise resource allocation and management

    • Assess current resource allocation
    • Identify areas with underutilised resources
    • Identify areas that require additional resources
    • Create a balanced resource distribution plan
    • Implement a project management tool
    • Train managers on effective resource management techniques
    • Introduce a performance measurement system
    • Set clear performance metrics and objectives
    • Review and adjust resource allocation periodically
    • Create a culture of continuous improvement
efficiencytechnologymanagerauditorit-teamoperations-team
Implement these strategies

Strategies and tactics for объектив недоступен

    lycopenesubcritical-waterresearcherlab-technicianextraction-research-teamfood-technology-team
    Implement these strategies

    Strategies and tactics for building a three-sided marketplace to surpass Uber Eats in India

    • ⛳️ Strategy 1: Leverage local partnerships

      • Research popular local restaurants and eateries to approach for partnerships
      • Offer competitive commission rates to attract restaurant partners
      • Collaborate with local food bloggers to promote restaurant partners
      • Develop exclusive deals or discounts with local restaurants
      • Identify local influencers to promote the platform
      • Establish partnerships with local delivery services
      • Use geo-targeted marketing to increase local awareness
      • Set up initial meetings with potential restaurant partners
      • Create a unique value proposition tailored to local needs
      • Launch a campaign to promote partnership successes

    • ⛳️ Strategy 2: Enhance delivery efficiency

      • Recruit experienced local delivery personnel
      • Implement a robust training program for delivery partners
      • Develop an AI-powered route optimization tool to reduce delivery times
      • Introduce cashless payment options for seamless transactions
      • Install a real-time tracking system for customers and delivery partners
      • Set clear service level agreements for delivery partners
      • Offer incentives for high-performing delivery partners
      • Create a feedback loop with delivery partners for continuous improvement
      • Ensure delivery personnel are well-equipped for different weather conditions
      • Conduct satisfaction surveys to gather feedback from customers and partners

    • ⛳️ Strategy 3: Develop a customer-centric platform

      • Gather user feedback to improve the user interface and experience
      • Implement a loyalty program for frequent customers
      • Offer personalization features such as recommendations based on user history
      • Develop a mobile-friendly platform for widespread accessibility
      • Introduce a customer support chatbot for quick assistance
      • Regularly update the platform with new features and enhancements
      • Host customer appreciation events or promotions
      • Utilise predictive analytics to anticipate customer needs
      • Ensure a simple and intuitive ordering process
      • Address customer concerns promptly through a dedicated support team
    local-partnershipsdelivery-efficiencydelivery-partnercustomer-support-agentmarketing-teamtechnology-team
    Implement these strategies

    How to track your Technology strategies and tactics

    Having a plan is one thing, sticking to it is another.

    Setting good strategies is only the first challenge. The hard part is to avoid distractions and make sure that you commit to the plan. A simple weekly ritual will greatly increase the chances of success.

    A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

    More strategies recently published

    We have more templates to help you draft your team goals and OKRs.

    Planning resources

    OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

    Table of contents
    Copyright © 2024 Tability