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10 strategies and tactics for Account Manager

What is Account Manager strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Crafting the perfect Account Manager strategy can feel overwhelming, particularly when you're juggling daily responsibilities. That's why we've put together a collection of examples to spark your inspiration.

Transfer these examples to your app of choice, or opt for Tability to help keep you on track.

How to write your own Account Manager strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Account Manager strategy examples

You will find in the next section many different Account Manager tactics. We've included action items in our templates to make it as actionable as possible.

Strategies and tactics for strengthening relationships with an agency partner

  • ⛳️ Strategy 1: Enhance communication protocols

    • Establish regular weekly meetings with agency partner
    • Create a shared communication platform like Slack for transparent interactions
    • Set clear guidelines for email and message responses within 24 hours
    • Organise monthly video conferences for detailed project updates
    • Implement a feedback loop to address concerns in real-time
    • Schedule quarterly review sessions to evaluate communication effectiveness
    • Create a newsletter summarizing key updates and highlights
    • Develop a crisis communication plan for urgent matters
    • Set up regular touchpoints to verify alignment with agency objectives
    • Conduct annual training sessions on effective communication for teams

  • ⛳️ Strategy 2: Understand client needs deeply

    • Conduct a thorough initial needs assessment with the client
    • Hold quarterly meetings to review and update client needs and goals
    • Develop a client satisfaction survey and distribute it quarterly
    • Set up a dedicated client feedback portal
    • Implement bi-monthly check-ins focused on client-specific issues
    • Create personalised client roadmaps based on their business objectives
    • Introduce a client advisory board for continuous feedback
    • Review and analyse client feedback to identify patterns
    • Incorporate client needs into strategic planning sessions
    • Hold annual workshops with clients to co-create solutions

  • ⛳️ Strategy 3: Ensure satisfactory service delivery

    • Establish clear performance metrics and KPIs for service delivery
    • Align quarterly goals with client expectations and agency capabilities
    • Conduct regular internal reviews to monitor service performance
    • Hold weekly check-in meetings with Client Account Managers
    • Implement a structured onboarding process for new clients
    • Utilise project management tools for tracking deliverables
    • Develop a service escalation plan for resolving issues promptly
    • Conduct bi-annual audits to assess service quality
    • Set up an internal reward system for employees meeting service standards
    • Host quarterly brainstorming sessions with team members for service improvement ideas
communicationclient-satisfactionclient-account-managerproject-managercommunication-teamservice-delivery-team
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Strategies and tactics for managing and strengthening relationships with an agency partner

  • ⛳️ Strategy 1: Establish clear communication protocols

    • Schedule regular check-in meetings with the agency partner
    • Create a shared communication platform for seamless information exchange
    • Set clear expectations for response times to emails and calls
    • Develop a communication protocol document and distribute it to both teams
    • Establish a point of contact for specific areas of cooperation
    • Use project management tools to track communication and tasks
    • Encourage open and transparent communication at all times
    • Implement regular feedback sessions to address communication issues
    • Develop a crisis communication plan for emergencies
    • Regularly review and update communication protocols

  • ⛳️ Strategy 2: Deeply understand client needs

    • Conduct detailed kick-off meetings to understand client needs
    • Regularly gather feedback from clients to identify shifting needs
    • Assign dedicated Account Managers to specific clients
    • Develop client profiles that outline key requirements and goals
    • Use data analytics to track client behaviour and preferences
    • Implement a client survey programme to gather insights
    • Schedule regular feedback sessions with clients
    • Create customised service packages based on client needs
    • Track industry trends to anticipate client needs
    • Foster a culture of empathy and active listening within the team

  • ⛳️ Strategy 3: Ensure satisfactory service delivery

    • Implement a service quality tracking system
    • Regularly review service delivery against client expectations
    • Ensure clear and detailed service level agreements (SLAs) are in place
    • Establish a quality assurance team to monitor service quality
    • Provide ongoing training for Account Managers on service standards
    • Set up a dedicated client support hotline
    • Conduct regular service performance reviews with the agency partner
    • Create a client satisfaction survey and act on the results
    • Develop a system for swiftly addressing service issues
    • Maintain transparent reporting on service performance to clients
communication-protocolsclient-needsaccount-managerquality-assurance-specialistclient-supportquality-assurance
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Strategies and tactics for developing a business growth strategy for a security company

  • ⛳️ Strategy 1: Strengthen client relationships

    • Organise quarterly review meetings with top clients to discuss service feedback
    • Implement a client loyalty program to reward long-standing partners
    • Develop a client-specific newsletter sharing industry updates and company news
    • Provide personalised security audits to clients annually
    • Invite clients to participate in a bi-annual security seminar hosted by the company
    • Establish a dedicated account manager for key clients
    • Offer exclusive early-bird access to new security technology
    • Create a listening post to monitor and action client satisfaction levels
    • Develop and present case studies or success stories involving existing clients
    • Regularly survey clients to understand their evolving security needs

  • ⛳️ Strategy 2: Expand service offerings

    • Conduct market research to identify trending security needs
    • Develop partnerships with technology providers for innovative solutions
    • Launch remote monitoring services for clients with smaller budgets
    • Offer cybersecurity assessments alongside traditional security services
    • Create a mobile app to enhance client engagement and service accessibility
    • Pilot a security drone service for large-scale sites
    • Implement a rapid response team to address urgent client security issues
    • Develop an advisory service for home secure systems targeting the residential market
    • Establish a division for consultancy on regulatory compliance in security
    • Introduce environmentally sustainable security solutions

  • ⛳️ Strategy 3: Optimise security operations management

    • Adopt a new software for scheduling and managing security personnel
    • Schedule monthly debrief meetings with security teams for performance evaluation
    • Implement real-time incident reporting tools for security personnel
    • Track and review key performance indicators for security operations monthly
    • Conduct quarterly training sessions focusing on emerging security threats
    • Integrate technology to automate routine security checks and reduce manual efforts
    • Assign a risk management officer to assess vulnerabilities periodically
    • Design a reward system for security personnel achieving excellence
    • Maintain a regular review process for security protocols and guidelines
    • Create a mentorship program pairing new managers with experienced ones
client-retentioninnovationaccount-managerrisk-management-officerbusiness-developmenttechnology-integration
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Strategies and tactics for enhancing management of service and admin account life cycles

  • ⛳️ Strategy 1: Establish clear account management policies

    • Develop a detailed account lifecycle policy
    • Define account creation, modification, and deletion processes
    • Incorporate regular policy reviews and updates
    • Ensure policies comply with industry standards and regulations
    • Train staff on new policies and procedures
    • Implement policy adherence checks and audits
    • Communicate policies clearly to all staff
    • Use templates for account-related documentation
    • Establish an approval workflow for account changes
    • Assign responsibility for policy enforcement

  • ⛳️ Strategy 2: Implement a robust account management system

    • Select a suitable account management software
    • Set up role-based access controls
    • Enable multi-factor authentication
    • Automate account provisioning and deactivation processes
    • Integrate account management software with existing IT infrastructure
    • Regularly update and patch the system
    • Monitor account activity and generate reports
    • Conduct periodic reviews and audits of accounts
    • Implement alerts for suspicious account activity
    • Provide training for IT staff on system usage and best practices

  • ⛳️ Strategy 3: Enhance monitoring and auditing practices

    • Establish a schedule for routine account audits
    • Utilise monitoring tools to track account activity
    • Set up automated alerts for unusual account behaviours
    • Maintain logs of account creation, deletion, and modifications
    • Periodically review access levels and permissions
    • Perform regular vulnerability assessments
    • Enforce separation of duties to reduce risks
    • Document all findings and remediation actions
    • Communicate audit results to management and stakeholders
    • Develop an incident response plan for account-related breaches
account-managementsecurity-protocolsit-managercompliance-officerit-departmentcompliance-team
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Strategies and tactics for improving Indirect Purchasing Operations

  • ⛳️ Strategy 1: Enhance supplier relationships

    • Develop a supplier relationship management program
    • Create a schedule for regular supplier performance reviews
    • Negotiate fixed-term contracts with key suppliers to minimise price fluctuations
    • Introduce a preferred supplier list to streamline purchasing decisions
    • Develop long-term partnerships with strategic suppliers
    • Implement a supplier feedback mechanism to improve collaboration
    • Conduct joint business planning sessions with suppliers
    • Establish KPIs for supplier performance evaluation
    • Engage suppliers in cost-saving initiatives and innovation projects
    • Organise annual supplier summits for relationship building and performance review

  • ⛳️ Strategy 2: Optimise transportation logistics

    • Analyse current transportation routes and consolidate shipments where feasible
    • Negotiate more favourable freight rates with logistics providers
    • Explore partnerships with third-party logistics providers for cost efficiency
    • Implement a transportation management system for better route planning
    • Schedule regular reviews of transportation cost versus delivery efficiency
    • Introduce a dynamic scheduling algorithm to manage transportation more effectively
    • Consider bulk ordering or consignment stocking for frequently needed items
    • Set up periodic liaison meetings with logistics providers for performance assessment
    • Invest in staff training to improve transportation management proficiency
    • Explore collaborations with nearby companies to share transportation resources

  • ⛳️ Strategy 3: Leverage technology for procurement efficiency

    • Enhance the electronic procurement system with AI-driven analytics for better forecasting
    • Automate repetitive procurement tasks to free up employee time
    • Use data analytics to predict usage patterns and inform purchase planning
    • Implement a robust communication platform for faster approval processes
    • Regularly update the system with real-time data from suppliers
    • Conduct training workshops for employees on new system features and technologies
    • Establish a feedback loop to continuously improve the system's functionalities
    • Introduce digital dashboards for real-time monitoring of procurement KPIs
    • Integrate e-procurement systems with financial and inventory management software
    • Conduct regular audits to ensure data accuracy and process compliance
supplier-managementlogistics-optimizationprocurement-managersupplier-relations-specialistprocurement-teamlogistics-team
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Strategies and tactics for managing service and admin account through life cycle management

  • ⛳️ Strategy 1: Implement a clear account creation process

    • Define the roles and responsibilities for service and admin accounts
    • Set up a standard procedure for account requests and approval
    • Ensure proper documentation for all account creation requests
    • Utilise automated tools to create and configure accounts
    • Assign unique IDs and track account ownership
    • Educate staff on account creation policies and procedures
    • Integrate identity and access management solutions
    • Implement role-based access control (RBAC)
    • Perform regular audits of newly created accounts
    • Monitor account creation activity for any anomalies

  • ⛳️ Strategy 2: Maintain accounts efficiently

    • Regularly review and update account permissions
    • Enforce strong password policies and multifactor authentication
    • Implement automated account provisioning and de-provisioning workflows
    • Enable activity logging and monitoring for all accounts
    • Conduct periodic access reviews and re-certifications
    • Provide training on security best practices for administrators
    • Implement a system for securely handling privileged credentials
    • Use automated tools for configuring and managing service accounts
    • Establish a protocol for handling inactive or unused accounts
    • Integrate account management with other IT and security systems

  • ⛳️ Strategy 3: Decommission accounts securely

    • Define policies for account deactivation and deletion
    • Implement automated de-provisioning tools
    • Ensure secure backup and archiving of necessary account data
    • Remove or reassign resources and permissions associated with the account
    • Notify relevant stakeholders before decommissioning accounts
    • Conduct a final review and approval process before account deletion
    • Revoke access tokens and certificates linked to the account
    • Document the decommissioning process and maintain audit trails
    • Educate staff on the importance of securely decommissioning accounts
    • Regularly review and update decommissioning policies and procedures
account-lifecyclesecurity-complianceadministratorit-managerit-securitycompliance-team
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Strategies and tactics for scaling through Organisational Optimisation

  • ⛳️ Strategy 1: Revise and standardise job descriptions

    • Conduct a comprehensive review of all existing job descriptions across the organisation
    • Consult with departmental heads to gather input on necessary updates for each role
    • Identify the essential hard and soft skills required for each position
    • Standardise the format and terminology for all job descriptions
    • Implement a review and approval process for updated job descriptions
    • Communicate the updated job descriptions to all employees
    • Develop a repository of all updated job descriptions for easy access
    • Train managers on how to use and interpret the revised job descriptions
    • Update the recruitment and onboarding process to reflect new job descriptions
    • Regularly review and revise job descriptions to ensure they remain relevant

  • ⛳️ Strategy 2: Enhance performance reviews and accountability

    • Revamp the existing performance review process for better clarity and effectiveness
    • Introduce workshops to train managers on conducting constructive performance reviews
    • Incorporate a 360-degree feedback mechanism for more rounded evaluations
    • Set clear KPIs and benchmarks for performance reviews
    • Ensure there is a formal way to document and track feedback
    • Create a regular feedback loop with scheduled check-ins between managers and employees
    • Develop accountability frameworks to clarify responsibilities at the managerial level
    • Encourage a culture of continuous feedback and mentorship within the organisation
    • Evaluate the performance review system periodically and make necessary adjustments
    • Offer tools and resources to help managers provide better support and guidance

  • ⛳️ Strategy 3: Establish a robust recruitment and retention pipeline

    • Partner with educational institutions and job boards to attract top talent
    • Launch targeted marketing campaigns to attract diverse candidates
    • Streamline the recruitment process for efficiency and candidate experience
    • Introduce diversity training and awareness programmes for the recruitment team
    • Develop a robust onboarding programme that immerses new hires into the 'Marathon Way'
    • Create mentorship opportunities to help integrate new employees into the organisation
    • Assess and adjust the workplace environment to be more inclusive and supportive
    • Establish a feedback mechanism to understand employee satisfaction and areas for improvement
    • Introduce career development programmes tailored to employee aspirations
    • Regularly review and update diversity and inclusion policies to ensure alignment with best practices

  • ⛳️ Strategy 4: Instil the 'Marathon Way' in organisational culture

    • Clearly articulate the core values and principles of the 'Marathon Way'
    • Develop training modules to educate employees on the 'Marathon Way'
    • Integrate 'Marathon Way' principles into the onboarding process for new employees
    • Encourage leaders to model and promote the 'Marathon Way' in their daily interactions
    • Provide regular workshops and refreshers on the 'Marathon Way' for all employees
    • Create internal communications that reinforce 'Marathon Way' values
    • Recognise and reward employees who exemplify the 'Marathon Way'
    • Establish mentorship programmes to support the adoption of the 'Marathon Way'
    • Regularly gather feedback to assess understanding and adherence to 'Marathon Way' principles
    • Offer continuous learning opportunities to deepen knowledge of the 'Marathon Way'

  • ⛳️ Strategy 5: Cultivate an optimal work environment

    • Conduct an employee satisfaction survey to identify areas for improvement
    • Introduce ergonomic assessments and enhancements to workspaces
    • Offer wellness programmes that focus on physical, mental, and emotional health
    • Encourage work-life balance with flexible working hours and remote work options
    • Provide regular opportunities for team-building and social interaction
    • Develop a clear career progression framework that aligns with business goals
    • Create an open-door policy to foster transparent communication and feedback
    • Implement regular recognition and rewards programmes to boost morale
    • Establish support systems such as employee assistance programmes
    • Regularly review and update HR policies to adapt to changing employee needs
recruitmentperformance-reviewshr-managerteam-leaderhr-teamrecruitment-team
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Strategies and tactics for preparing for go live: migrating accounts to new portal

  • ⛳️ Strategy 1: Conduct a thorough audit

    • Review current accounts and data integrity
    • Identify and document discrepancies in account information
    • Verify account completeness and accuracy
    • Flag accounts with incomplete or problematic data
    • Organise meetings with stakeholders to discuss audit findings
    • Compile a comprehensive audit report
    • Create a plan to address audit findings
    • Assign tasks to team members to rectify discrepancies
    • Ensure all relevant data is backed up
    • Re-audit accounts post-rectification

  • ⛳️ Strategy 2: Ensure data readiness

    • Set up data migration tools
    • Perform test migrations with sample data
    • Check data mapping and transformation accuracy
    • Conduct penetration testing to ensure data security
    • Plan for data synchronisation during the migration
    • Create a rollback plan in case of migration issues
    • Schedule data migration during off-peak hours
    • Inform users of possible downtime
    • Clear data migration logs to monitor issues
    • Validate data post-migration for consistency

  • ⛳️ Strategy 3: Train and communicate with stakeholders

    • Develop training materials for new portal features
    • Schedule training sessions for staff
    • Provide FAQs and support documents to users
    • Create an escalation path for issues
    • Send regular updates to stakeholders about go-live progress
    • Gather feedback from test users
    • Resolve any issues raised by test users promptly
    • Ensure communication channels are open and responsive
    • Activate customer support for migration queries
    • Review and update training materials based on feedback
data-migrationauditproject-managerdata-analystit-teamcustomer-support-team
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Strategies and tactics for building an AI strategy for Instagram

  • ⛳️ Strategy 1: Automate post scheduling

    • Identify optimal posting times using Instagram Insights
    • Use AI tools like Hootsuite or Buffer to schedule posts
    • Create a content calendar to ensure a consistent posting schedule
    • Automate carousel posts for popular items like pizzas or specials
    • Schedule stories about daily specials or behind-the-scenes content
    • Automate IGTV posts showcasing cooking processes or chef introductions
    • Regularly update posts based on engagement analytics
    • Use AI to curate hashtags for each post based on trends
    • Set reminders for follower interaction posts
    • Analyse engagement rates regularly to adjust posting times as needed

  • ⛳️ Strategy 2: Utilise AI-driven content creation

    • Leverage AI tools to generate captions and hashtags
    • Use AI to analyse popular food photography styles to emulate
    • Create templates for announcements and special offers using graphic design AI tools
    • Incorporate AI to predict and align with emerging food trends
    • Utilise AI-based video editing tools to create engaging reels
    • Automate the inclusion of user-generated content with proper credits
    • Generate periodic AI-based contests or giveaways to increase engagement
    • Use AI to maintain a consistent aesthetic in posts
    • Analyse competitor accounts using AI for insights and ideas
    • Implement AI tools for auto-generating FAQs and answers in comments

  • ⛳️ Strategy 3: Engage followers with AI-powered interaction

    • Implement AI chatbots for immediate replies to DMs
    • Use AI to monitor and respond to comments in real-time
    • Automate personalised thank you messages for new followers
    • Utilise AI to conduct sentiment analysis on posts and comments for insights
    • Use AI to identify and engage with influential food bloggers and local influencers
    • Incorporate AI to track and respond to mentions and tags
    • Generate AI-driven polls and quizzes in stories to boost engagement
    • Automate periodic check-ins with followers through DMs
    • Use AI to follow and unfollow accounts strategically to grow followers
    • Implement AI analytics to measure the engagement rate periodically and adjust interaction strategies
ai-automationengagementsocial-media-managercontent-creatormarketing-teamanalytics-team
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Strategies and tactics for preparing a comprehensive mall review strategy

  • ⛳️ Strategy 1: Establish a robust mall management structure

    • Appoint a mall general manager to oversee overall operations
    • Set up specialized departments for operations, leasing, marketing, and finance
    • Designate managers for each department to ensure focused leadership
    • Implement weekly cross-departmental meetings for alignment on objectives
    • Create clear reporting structures with department heads reporting to the general manager
    • Conduct quarterly reviews of the management structure to identify areas for improvement
    • Develop a succession plan to maintain leadership continuity
    • Integrate communication and project management tools for improved collaboration
    • Organize bi-annual team-building activities to strengthen team dynamics
    • Set up performance evaluation criteria for department heads

  • ⛳️ Strategy 2: Maximize tenant occupancy through strategic lease management

    • Establish a dedicated leasing department for managing tenant relations
    • Develop a tenant mix strategy to balance retail, F&B, and service stores
    • Introduce a lease expiry management system for timely renewals and negotiations
    • Set up KPIs for monitoring occupancy rate, lease terms, and tenant satisfaction
    • Conduct market research to identify potential new tenants and sectors to enhance the mall's offering
    • Review and adjust lease terms to reflect current market conditions
    • Implement a feedback system for tenants to express needs and concerns
    • Organize regular tenant meetings to discuss and negotiate leasing issues
    • Provide incentives for anchor tenants to ensure long-term occupancy
    • Develop a contingency plan for managing high vacancy rates

  • ⛳️ Strategy 3: Enhance financial transparency and operational efficiency

    • Set up a finance and accounting department for revenue and cost management
    • Implement monthly financial reporting to track profitability and operational costs
    • Introduce a centralized billing system for tenant payments
    • Automate vendor and supplier payments to optimize cash flow
    • Conduct regular financial audits to ensure accuracy and compliance
    • Establish an expense management policy for cost control
    • Analyze financial data to identify trends and areas for cost reduction
    • Train staff in financial literacy to enhance fiscal responsibility
    • Create an annual budget plan aligning with mall objectives
    • Integrate accounting software for streamlined financial operations
mall-managementtenant-occupancygeneral-managerleasing-managerfinance-departmentleasing-department
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How to track your Account Manager strategies and tactics

Having a plan is one thing, sticking to it is another.

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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