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tability.ioWhat are Team Support Efficiency OKRs?
The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.
OKRs are quickly gaining popularity as a goal-setting framework. But, it's not always easy to know how to write your goals, especially if it's your first time using OKRs.
To aid you in setting your goals, we have compiled a collection of OKR examples customized for Team Support Efficiency. Take a look at the templates below for inspiration and guidance.
If you want to learn more about the framework, you can read our OKR guide online.
Team Support Efficiency OKRs examples
You will find in the next section many different Team Support Efficiency Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).
Hope you'll find this helpful!
OKRs to improve efficiency in team support
ObjectiveImprove efficiency in team support
KRDecrease average response time to team requests by 30%
Implement a central team communication platform- Prioritize and delegate team queries efficiently
- Train staff in time-effective communication methods
- KRImplement a tracking system to improve accountability and time management
- Research and select an appropriate tracking system
- Regularly review system data and adjust processes
- Train the team on using the system
- KRResolving 95% of team issues within two hours of initial report
- Develop efficient problem-solving methods for common issues
- Implement quick communication channels for issue reporting
- Establish on-call support team for immediate troubleshooting
OKRs to increase efficiency in customer support process
- ObjectiveIncrease efficiency in customer support process
- KRTrain 100% of support team on new support process workflows
- Monitor staff's application of new processes post-training
- Schedule mandatory training sessions for support team
- Develop comprehensive training materials on new workflows
- KRReduce average ticket resolution time by 20%
- Improve collaboration and communication within teams
- Implement training sessions to enhance problem-solving skills
- Streamline ticket resolution process with automation tools
- KRIncrease first-call resolution rate to 80%
- Implement comprehensive training for customer service representatives
- Invest in improved CRM software for customer tracking
- Monitor calls and provide feedback for continuous improvement
OKRs to accelerate resolution of customer support tickets
- ObjectiveAccelerate resolution of customer support tickets
- KRIncrease support team's ticket processing efficiency by 20%
- Invest in efficient ticket management software
- Implement ticket prioritization strategies to expedite urgent requests
- Conduct training sessions on troubleshooting common issues
- KRImplement a knowledge base to facilitate 15% of ticket self-resolution
- Implement these solutions into a searchable knowledge base
- Develop comprehensive, easy-to-understand solutions
- Identify common issues from past customer tickets
- KRDecrease average ticket response time by 30%
- Increase availability of customer service staff
- Train staff in efficient troubleshooting techniques
- Implement a ticket prioritization system
OKRs to enhance project support for leobank.az (neo-bank) as an Enterprise Architect
- ObjectiveEnhance project support for leobank.az (neo-bank) as an Enterprise Architect
- KRFacilitate four informative training sessions for the support team on neo-banking technology
- Schedule and conduct training sessions for support team
- Develop engaging content for four training sessions
- Identify key topics related to neo-banking technology
- KRIncrease system efficiency by diagnosing and resolving 25% more technical issues
- Identify prevalent technical problems impacting system performance
- Prioritize resolution of identified technical issues
- Implement and monitor solution effectiveness
- KRImplement 2 major architectural improvements based on identified performance gaps
- Design two major architectural improvements
- Identify performance gaps in the current architecture
- Implement the architectural improvements
OKRs to enhance the efficiency of the Cloud Support Team
- ObjectiveEnhance the efficiency of the Cloud Support Team
- KRReduce the average response time to customer queries by 20%
- Implement comprehensive staff training for efficient query solution
- Allocate more resources towards customer service management
- Enhance customer service software for faster responses
- KRImplement three new measures for proactive issue identification and resolution
- Train team members on the new measures
- Identify potential problems through risk assessment analysis
- Develop procedures for efficient issue resolution
- KRIncrease customer satisfaction score for support tickets by 30%
- Implement thorough training for support team on customer service skills
- Regularly solicit feedback to improve support services
- Develop a system for prompt response to support tickets
OKRs to improve efficiency and success rate of the technical sales support team
- ObjectiveImprove efficiency and success rate of the technical sales support team
- KRIncrease customer satisfaction rate by 20%
- Implement a comprehensive customer service training program
- Regularly update product or service based on customer feedback
- Launch a customer loyalty and rewards program
- KRAchieve a 15% reduction in response and resolution times
- Implement automated responses for commonly raised issues
- Assign urgent cases to seasoned team members
- Conduct regular team performance evaluations and feedback
- KRBoost upselling success rate by 10%
- Monitor and reward sales team members who successfully upsell products
- Identify top-selling products and strategically promote them
- Implement training programs focusing on upselling techniques for sales staff
OKRs to cut down outstanding ticket backlog substantially
- ObjectiveCut down outstanding ticket backlog substantially
- KRTrain team to handle complex tickets, increasing resolution speed by 15%
- Introduce incentives for quick and efficient ticket resolution
- Monitor team progress and provide constructive feedback
- Implement advanced customer service training for team members
- KRDecrease existing ticket backlog by 30%
- Implement a productive shift rotation for ongoing support
- Improve ticket first-time resolution rate through training
- Prioritize tickets based on urgency and workload capacity
- KRImplement streamlined ticket response system boosting efficiency by 20%
- Monitor changes and assess the efficiency increase
- Evaluate current ticket response system for inefficiencies
- Research and implement a more efficient ticket response system
OKRs to improve service recovery time in 2024
- ObjectiveImprove service recovery time in 2024
- KRReduce mean time to recovery (MTTR) by 25% in the next product update
- Integrate higher-quality failure-detection mechanisms
- Implement automated incident response procedures
- Develop comprehensive recovery guideline documents
- KRTrain support team on new recovery protocols to attain 90% resolution efficiency
- Schedule training sessions on new recovery protocols for support team
- Set up regular assessments to measure resolution efficiency
- Develop practical exercises to ensure understanding of new protocols
- KRImplement automated diagnostic tools to decrease escalation incidents by 30%
- Identify suitable automated diagnostic tools for system optimization
- Train staff on proper usage and implementation of these tools
- Purchase and install the selected automated diagnostic tools
OKRs to streamline Operational Efficiency
- ObjectiveStreamline Operational Efficiency
- KRReduce customer support ticket resolution time by 25% by implementing self-service resources and improving response processes
- Regularly analyze customer feedback to identify trends and continuously improve response processes
- Implement chatbots to provide immediate and automated responses to common customer queries
- Streamline ticket triage and routing processes to ensure faster response times
- Develop a comprehensive self-service knowledge base with frequently asked questions and guides
- KRAchieve a 15% cost reduction in supply chain management through vendor negotiation and procurement efficiency
- Streamline procurement processes by implementing automation and digitization tools
- Establish clear performance metrics and regularly review vendors' performance to ensure efficiency and cost-effectiveness
- Explore alternative suppliers and evaluate their pricing and terms to maximize cost savings
- Conduct a thorough analysis of current vendors' pricing and identify potential negotiation opportunities
- KRIncrease employee adoption of new software tools by 30% through comprehensive training and improved user experience
- KRDecrease average time spent on administrative tasks by 20% through automation and process optimization
OKRs to enhance the efficiency and effectiveness of administrative support
- ObjectiveEnhance the efficiency and effectiveness of administrative support
- KRIncrease task completion rate by 30% without compromising on quality
- Implement productivity tools to streamline workflow and improve efficiency
- Evaluate, monitor and adjust workload distribution regularly
- Incorporate regular employee training and skill development
- KRStreamline workflow by implementing an effective scheduling system
- Evaluate current workflow for areas of inefficiency
- Implement selected system and train staff
- Research effective scheduling systems
- KRReduce administrative errors by 20% through improved systems and training
- Regularly review and update system protocols
- Implement updated, more intuitive administrative systems
- Conduct comprehensive staff training on new systems
How to write your own Team Support Efficiency OKRs
1. Get tailored OKRs with an AI
You'll find some examples below, but it's likely that you have very specific needs that won't be covered.
You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.
- 1. Go to Tability's plan editor
- 2. Click on the "Generate goals using AI" button
- 3. Use natural language to describe your goals
Tability will then use your prompt to generate a fully editable OKR template.
Watch the video below to see it in action 👇
Option 2. Optimise existing OKRs with Tability Feedback tool
If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.
- 1. Go to Tability's plan editor
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on "Generate analysis"
Tability's Strategy Map makes it easy to see all your org's OKRsTability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
You can then decide to accept the suggestions or dismiss them if you don't agree.
Option 3. Use the free OKR generator
If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.
Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.
Team Support Efficiency OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to track your Team Support Efficiency OKRs
OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
We recommend using a spreadsheet for your first OKRs cycle. You'll need to get familiar with the scoring and tracking first. Then, you can scale your OKRs process by using a proper OKR-tracking tool for it.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Team Support Efficiency OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to enhance communication tools for internal project members
- OKRs to accelerate revenue growth in the APAC region
- OKRs to develop a superior compensation and benefits package within budget constraints
- OKRs to grow revenue from existing accounts through upselling and cross-selling initiatives
- OKRs to enhance authenticity of our AI product
- OKRs to scale the team by hiring and onboarding key talent to support business expansion