Tability is a cheatcode for goal-driven teams. Set perfect OKRs with AI, stay focused on the work that matters.
What are Client Service & Feedback OKRs?
The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.
Crafting effective OKRs can be challenging, particularly for beginners. Emphasizing outcomes rather than projects should be the core of your planning.
We've tailored a list of OKRs examples for Client Service & Feedback to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
The best tools for writing perfect Client Service & Feedback OKRs
Here are 2 tools that can help you draft your OKRs in no time.
Tability AI: to generate OKRs based on a prompt
Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.
- 1. Create a Tability account
- 2. Click on the Generate goals using AI
- 3. Describe your goals in a prompt
- 4. Get your fully editable OKR template
- 5. Publish to start tracking progress and get automated OKR dashboards
Watch the video below to see it in action 👇
Tability Feedback: to improve existing OKRs
You can use Tability's AI feedback to improve your OKRs if you already have existing goals.
- 1. Create your Tability account
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on Generate analysis
- 4. Review the suggestions and decide to accept or dismiss them
- 5. Publish to start tracking progress and get automated OKR dashboards
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Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
Client Service & Feedback OKRs examples
You will find in the next section many different Client Service & Feedback Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).
Hope you'll find this helpful!
OKRs to enhance provision of advisory services
ObjectiveEnhance provision of advisory services
KRAttain 25% more client engagements for advisory services by quarter end
Offer discounted packages for new clients
Conduct webinars to showcase expertise
Implement aggressive marketing strategies for advisory services
KROffer 3 new advisory services that cater to specific client needs
Implement and market new advisory services
Research current client's needs to identify gaps in advisory services
Develop three new advisory service proposals
KRImprove client satisfaction rate by 15% through superior advisory service
Further customize advisory approaches for individual clients
Implement ongoing customer service training for advisory staff
Routinely solicit client feedback on advisory services
OKRs to implement service management for new work stream
ObjectiveImplement service management for new work stream
KRIdentify and train a dedicated service management team by week 4
Begin team training by week 4
Develop a comprehensive training plan for newly hired team
Hire service management professionals suitable for the team
KRAchieve 95% satisfaction rate in client feedback for the new service management operation by week 12
Solicit, analyze, and apply client feedback weekly
Implement thorough employee training on service management
Regularly assess and adjust client-communication strategies
KRDevelop and implement a comprehensive service management plan by week 8
Draft comprehensive service management plan
Identify current service management gaps
Implement plan by week 8
OKRs to enhance the quality of client communication
ObjectiveEnhance the quality of client communication
KRRespond to all client queries within a 24-hour period
Check emails and voicemails frequently throughout the day
Set reminders to respond to all unanswered queries
Prioritize responding to client inquiries immediately
KRIncrease client satisfaction rate to over 90% through regular surveys
Monitor survey results and make necessary adjustments
Create and implement regular client satisfaction surveys
Develop a feedback implementation strategy
KRValidate client problems are resolved 95% of the time by feedback after issue resolution
Implement a system to track resolution success rate
Create a post-resolution follow-up procedure
Instruct team to collect feedback from clients
OKRs to boost client engagement in our analytics services
ObjectiveBoost client engagement in our analytics services
KRAchieve a 15% rise in client satisfaction scores for our analytics services
Develop and provide additional personalized analytics services
Implement regular feedback collections from clients for service improvement
Enhance client communication and response times
KRSecure a 20% increase in signed-up clients using our analytics services
Offer a limited-time discount or bundle option for new sign-ups
Organize webinars or workshops showcasing our analytics capabilities
Develop a compelling marketing strategy for our analytics services
KRDeliver 3 new value-added analytics features to stimulate client usage
Develop and test these features with a focus on value-add
Identify potential new analytical features based on user feedback
Implement and promote these features to existing clients
OKRs to enhance client success and retention in North America
ObjectiveEnhance client success and retention in North America
KRReduce client churn by 15% by improving customer service response time
Implement quicker communication channels
Train customer service representatives to respond more efficiently
Regularly review and improve resolution times
KRIncrease client retention rate by 20% in Canada and USA
Enhance customer service training for employees
Implement robust customer loyalty programs in Canada and USA
Regularly collect and analyze customer feedback
KRImplement and track 2 client success initiatives resulting in higher customer satisfaction
Implement those two initiatives for client enhancement
Identify two key initiatives that will improve client success
Regularly monitor and record the initiatives' impact on customer satisfaction
OKRs to boost client conversion rates using our service
ObjectiveBoost client conversion rates using our service
KRIncrease website traffic by 20% to enhance service visibility
Develop engaging content to retain existing customer base
Initiate pay-per-click advertising to attract new users
Implement SEO strategies to improve search engine rankings
KRImprove landing page conversion rate by 15% through optimization
Implement A/B testing for multiple landing page designs
Analyze visitor behavior to optimize user experience
Improve call-to-actions to drive engagement
KRRamp up customer service satisfaction score by 10% by improving response time
Regularly monitor and review response times
Train team for effective and efficient resolution of complaints
Implement automated customer service software
OKRs to establish distinct service processes for every client
ObjectiveEstablish distinct service processes for every client
KRImplement client-specific service processes for 50% of clients in portfolio
Identify 50% of clients needing specific service processes
Train the team to implement these custom service processes
Develop customized service processes for these identified clients
KRTrack success of individualized processes with 85% client satisfaction reported
Implement a client feedback survey after each completed process
Making necessary adjustments based on feedback results
Analyze data to identify areas of dissatisfaction
KRDevelop bespoke service process templates for 70% of clients by the quarter-end
Implement these templates within client workflows
Design custom service process templates
Identify 70% of clients needing bespoke service processes
OKRs to enhance the efficiency and effectiveness of legal service delivery
ObjectiveEnhance the efficiency and effectiveness of legal service delivery
KRIncrease client satisfaction rating to 95%
Monitor feedback and swiftly address client complaints
Conduct regular surveys to understand client needs and expectations
Implement training programs to enhance customer service skills
KRReduce average case handling time by 20%
Regularly review and optimize case handling strategies
Streamline case-related processes and resources
Implement efficient case-handling training for all staff
KRComplete 100% of legal documents without any errors
Update and correct any errors found immediately
Review all legal documents thoroughly for accuracy
Obtain professional legal counsel for document verification
OKRs to enhance client engagement post-representative visit
ObjectiveEnhance client engagement post-representative visit
KRSecure 15% more repeat orders within two weeks of rep visit
Increase customer engagement through personalized service
Incorporate follow-up procedures after each rep visit
Implement incentive programs for repeat orders
KRIncrease client satisfaction surveys response rate by 20% after rep visits
Improve clarity and brevity of survey questions
Offer incentives for completing satisfaction surveys
Implement follow-up emails after rep visits
KRReduce outstanding client issues by 30% within a month of rep visit
Provide solutions for 30% of those concerns
Follow-up with clients post solution implementation
Identify all current unresolved client issues
OKRs to enhance customer service experience for VIP clients
ObjectiveEnhance customer service experience for VIP clients
KRRaise resolution rate of VIP customer concerns on first contact to 85%
Streamline response protocol for VIP inquiries
Implement VIP-specific customer service training
Improve tracking system for initial VIP complaints
KRAchieve a 95% satisfaction rate from VIP customer service surveys
Implement personalized service for all VIP customers
Conduct frequent analysis of customer feedback
Regularly train staff on customer satisfaction strategies
KRReduce response time for VIP customer inquiries to 2 hours or less
Assign dedicated staff for VIP customer issues
Prioritize and sort VIP customer inquiries
Implement an efficient ticketing system
Client Service & Feedback OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
Save hours with automated OKR dashboards
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OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use Tability to save time with automated OKR dashboards, data connectors, and actionable insights.
How to get Tability dashboards:
- 1. Create a Tability account
- 2. Use the importers to add your OKRs (works with any spreadsheet or doc)
- 3. Publish your OKR plan
That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.
More Client Service & Feedback OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to develop a comprehensive understanding of user requirements for secure document backup
OKRs to increase sales through channel partners
OKRs to improve efficacy and quality of nurse case management
OKRs to construct an interactive dashboard in Tableau
OKRs to secure the buy-in from the leadership of the 5 MAYD clusters on our strategy
OKRs to successfully launch the tech startup