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10 strategies and tactics for Trends

What is Trends strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Finding the right Trends strategy can be daunting, especially when you're busy working on your day-to-day tasks. This is why we've curated a list of examples for your inspiration.

Copy these examples into your preferred tool, or utilize Tability to ensure you remain accountable.

How to write your own Trends strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Trends strategy examples

You will find in the next section many different Trends tactics. We've included action items in our templates to make it as actionable as possible.

Strategies and tactics for implementing a Quality Assurance Strategy for Contact Centres

  • ⛳️ Strategy 1: Define and Monitor Quality Standards

    • Clearly define quality standards and performance expectations for agents
    • Develop a detailed QA scorecard focusing on key performance indicators
    • Implement regular monitoring and evaluation processes to assess agent performance
    • Utilise AI tools to transcribe calls and analyse tone, sentiment, and keyword usage
    • Conduct in-depth evaluation of agent interactions to identify areas for improvement
    • Incorporate peer reviews from senior agents and team leads for additional insights
    • Provide regular calibration sessions to maintain consistency in evaluations
    • Regularly review and update quality standards to align with customer needs
    • Offer regular feedback sessions to discuss performance and improvement areas
    • Continuously improve QA criteria and tools based on evolving business and agent needs

  • ⛳️ Strategy 2: Strengthen Reporting and Communication

    • Establish a reporting structure to deliver weekly, monthly, and quarterly performance reports
    • Conduct weekly debrief meetings with QA team, team leads, and senior management
    • Hold monthly one-on-one feedback sessions with agents to discuss their performance
    • Leverage AI analytics tools to track key performance indicators effectively
    • Develop customised dashboards for visualising trends and insights derived from QA assessments
    • Present data-driven recommendations to management for informed decision-making
    • Maintain open communication channels for agents to provide feedback and ask questions
    • Act as a representative for members, ensuring their concerns influence contact centre policies
    • Document case histories accurately to facilitate future reference and insights
    • Encourage feedback to refine processes and training strategies continually

  • ⛳️ Strategy 3: Enhance Agent Training and Development

    • Provide ongoing coaching and training opportunities to enhance agent skills and knowledge
    • Offer specialised training sessions based on feedback from QA evaluations
    • Conduct role-playing exercises to prepare agents for real-life situations
    • Use performance data to identify training needs and develop targeted modules
    • Empower agents through knowledge-sharing sessions highlighting best practices
    • Ensure training includes updates in company policies and customer handling techniques
    • Prioritise skill development to enhance empathy, problem-solving, and communication skills
    • Implement a framework for agents to replicate successful case-handling methods
    • Monitor agent progress post-training to measure effectiveness and make adjustments
    • Foster a culture of continuous development and learning across all teams
quality-assurancecustomer-satisfactionquality-assurance-managercustomer-service-agentcollectionsretentions
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Strategies and tactics for utilising Football Metaphors to Manage an Investment Portfolio

  • ⛳️ Strategy 1: Balance offensive and defensive plays

    • Identify high-growth stocks like selecting star forwards
    • Include dividend-paying stocks as defenders for stability
    • Diversify investments across sectors like a varied team line-up
    • Mix tech and healthcare stocks to spread risk
    • Research management teams to find strong leaders as team captains
    • Implement a rotational investment strategy similar to player rotations
    • Regularly review portfolio performance with team huddle simulations
    • Apply the Executive-Investment Coach (EIC) top-down approach
    • Conduct macroeconomic analysis like assessing the playing field
    • Stay informed on global economic trends like watching global soccer tournaments

  • ⛳️ Strategy 2: Choose strong economies and companies

    • Select portfolios spread across promising economies like US and India
    • Identify stocks based on their economic growth potential
    • Focus on companies with growing capital per worker
    • Measure steady capital-output ratios over time
    • Evaluate ROE figures, prioritising those above 30%
    • Choose companies based on PE and PB ratios fitting desired criteria
    • Consider monetary policy impacts on sectors like banking and finance
    • Incorporate valuation factors across multiple categories
    • Assess investor sentiment for market timing
    • Monitor geopolitics to exploit industry-specific opportunities

  • ⛳️ Strategy 3: Engage in team-based decision-making

    • Conduct daily team meetings to discuss and deliberate over options
    • Utilise a structured ideation phase for stock selection input
    • Allocate roles within the team for sector-based research
    • Select top competitors of the chosen stocks for analysis
    • Analyse financial statements and ratios for decision making
    • Use technical chart trends for short-term investment forecasts
    • Utilise a custom screener for long-term investment options
    • Discuss and resolve conflicting opinions during team meetings
    • Simulate portfolio testing through various economic scenarios
    • Define a clear process from industry selection to stock segregation
investment-diversificationfootball-metaphorsinvestorfinancial-analystinvestment-management-teameconomic-analysis-team
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Strategies and tactics for implementing a Customer Service Strategy

  • ⛳️ Strategy 1: Reinforce Existing Processes and Standards

    • Reconfirm 24-hour response standard across all service channels
    • Refresh standard operating procedures (SOPs) for top issues quarterly
    • Standardise communication templates for WhatsApp, Email, and Instagram
    • Improve accuracy in escalation tracking and categorisation
    • Establish weekly cross-functional synchronization meetings with Logistics
    • Begin tagging Voice of Customer (VoC) data for insights
    • Launch a standardised training program for new and existing staff
    • Share regular customer service insights updates with Marketing and Operations
    • Strengthen internal compliance for issue follow-up procedures
    • Utilise dashboards to track and review issue resolution metrics

  • ⛳️ Strategy 2: Expand and Automate Self-Service Options

    • Launch a Help Center with region-specific frequently asked questions (FAQs)
    • Integrate self-service links into WhatsApp, email signatures, and order emails
    • Develop automated replies for common queries on WhatsApp
    • Introduce QR codes on packaging directing to support resources
    • Implement a self-service triage system for customer queries
    • Standardise delivery timeline communications per region
    • Enhance order visibility with tracking tools for customers
    • Expand Help Center content to include product care and courier information
    • Introduce automated flows for processing tracking and returns
    • Measure usage rates and effectiveness of self-service tools quarterly

  • ⛳️ Strategy 3: Strengthen Cross-Functional Collaboration and Insight Sharing

    • Maintain clear roles between Customer Service, Logistics, and Marketing
    • Establish monthly meetings to map courier delays and warehouse patterns
    • Share VoC reports and insights with Marketing and Product teams regularly
    • Coordinate with Marketing for proactive customer communication
    • Compile detailed weekly and monthly customer insights summaries
    • Enhance collaboration with Product on VoC data to inform enhancements
    • Sync with Marketing prior to each product launch for aligned messaging
    • Develop joint dashboards to track operational and customer experience metrics
    • Create a shared calendar for expected updates and communication
    • Ensure predictable service quality across all touchpoints and teams
customer-serviceinternational-expansioncustomer-service-representativelogistics-coordinatormarketing-teamoperations-team
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Strategies and tactics for developing a Comprehensive Strategic Plan for Marketing and Communications

  • ⛳️ Strategy 1: Strengthen brand recognition and awareness

    • Conduct a brand audit to identify strengths and areas for improvement
    • Create a unified branding guideline to be distributed across all departments
    • Organise a series of brand-focused workshops for FNU staff
    • Develop a consistent messaging strategy highlighting FNU's dual roles
    • Engage professional designers to update FNU's visual identity
    • Leverage successful alumni stories in marketing materials and campaigns
    • Launch a digital campaign featuring student testimonials and experiences
    • Collaborate with influencers and media for broader reach
    • Use targeted social media ads to reach potential students
    • Monitor brand perception through regular surveys and social listening

  • ⛳️ Strategy 2: Enhance stakeholder engagement and partnerships

    • Map out key stakeholders and create a targeted engagement plan
    • Develop an alumni relations strategy that includes networking events
    • Launch a newsletter for staff, students, and alumni to foster connection
    • Establish partnerships with local and international businesses
    • Organise industry panels and talks at FNU to increase visibility
    • Promote collaborative research initiatives with partner institutions
    • Host bi-annual stakeholder forums to discuss university progress
    • Develop student ambassador programs to engage current and prospective students
    • Launch campaigns highlighting student achievements in local communities
    • Implement stakeholder feedback mechanisms to improve relationships

  • ⛳️ Strategy 3: Drive a digital transformation and innovation in marketing

    • Adopt advanced digital marketing tools and platforms
    • Create a dedicated content team for social media management
    • Introduce monthly podcasts focusing on trends and experiences at FNU
    • Enhance the FNU website with a user-friendly experience
    • Run SEO and content marketing campaigns to increase organic reach
    • Engage in targeted email marketing for different audience segments
    • Invest in analytics tools to assess digital campaign performance
    • Produce engaging video content showcasing the university's offerings
    • Use virtual reality for interactive virtual tours of campus facilities
    • Launch digital education initiatives to support online learning goals
brand-recognitiondigital-transformationmarketing-managercommunications-specialistpublic-relationsdigital-marketing
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Strategies and tactics for executing Operational Excellence for Device Financing

  • ⛳️ Strategy 1: Align operations with business objectives

    • Translate Paywise’s regional strategy into actionable operational plans tailored for Rwanda’s market
    • Lead execution of the Rwanda rollout plan with emphasis on aligning processes with growth targets
    • Support pricing and product teams in defining financing models that reflect local income and repayment behavior
    • Develop short- and medium-term operational roadmaps, including budgets and key milestones
    • Represent operations in leadership meetings, providing performance insights and recommendations
    • Ensure compliance of operational strategies with Rwandan legal and financial regulations
    • Regularly review and adjust operational plans to align with evolving market conditions and company goals
    • Engage stakeholders in strategic discussions to ensure alignment across departments
    • Establish performance metrics aligned with business objectives for continuous monitoring
    • Foster a culture of strategic thinking and adaptability across the operations team

  • ⛳️ Strategy 2: Optimise processes for efficiency

    • Develop and implement standard operating procedures (SOPs) for all key operational processes
    • Oversee system integrations to ensure smooth data flow and accurate reporting
    • Collaborate with risk teams to refine frameworks for credit scoring and fraud prevention
    • Monitor daily operations to ensure targets for activations, repayments, and collections are met
    • Implement process automation to enhance oversight and reduce information leakages
    • Track key operational KPIs to identify areas for improvement
    • Conduct regular audits to identify process bottlenecks and initiate improvement actions
    • Utilise feedback loops from field operations to enhance process effectiveness
    • Develop a system for continuous process review and adaptation
    • Invest in training and development programs to ensure staff are adept at new processes

  • ⛳️ Strategy 3: Enhance customer and merchant experience

    • Ensure clear communication and timely support for customers and merchants
    • Strengthen collection systems with data-driven reminders and incentives
    • Monitor default levels and manage recovery metrics effectively
    • Coordinate with customer care to resolve issues promptly and maintain high satisfaction
    • Work with tech teams to improve CRM tools for better customer monitoring
    • Regularly review repayment trends to identify opportunities for customer retention
    • Introduce strategies that encourage repeat purchases from satisfied customers
    • Establish a feedback mechanism to capture customer and merchant insights
    • Develop a comprehensive training program for staff on customer service excellence
    • Create a customer-centric culture within the team to prioritise client needs
operational-excellencedevice-financingoperations-managerproduct-managerpricing-and-product-teamcustomer-care-team
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Strategies and tactics for generating a market research report on the toy industry in Vietnam

  • ⛳️ Strategy 1: Conduct secondary research to gather existing data and reports

    • Identify key sources of existing market data, such as industry reports and government publications
    • Gather information on the market size, trends, and growth potential using online databases and journals
    • Research local consumer behavior and preferences through existing surveys and reports
    • List major local and international brands currently operating in the Vietnam market
    • Analyse distribution channels by reviewing reports from retail chains and online platforms
    • Study pricing trends and types of toys in demand from existing sales and trend reports
    • Review government regulations on toy safety and imports by accessing legal resources and government websites
    • Investigate challenges like counterfeit products through news articles and business challenges reports
    • Explore opportunities like the rising middle class using economic forecasts and reports
    • Compile and summarise secondary research findings to form a comprehensive base for the report

  • ⛳️ Strategy 2: Conduct primary research to fill gaps in secondary data

    • Design and distribute a consumer survey to understand local behaviour and preferences
    • Conduct interviews with industry experts and retailers to gain insights into market trends
    • Visit local toy stores and conduct observational research on available products and pricing
    • Engage with major local and international brands through direct communication for insights
    • Network with distribution channels to understand the market reach and customer preferences
    • Set up focus groups with local consumers to discuss toy preferences and buying habits
    • Conduct competitor analysis through primary research methods like store visits and interviews
    • Collaborate with local research firms to administer comprehensive market surveys
    • Assess government influence by consulting with legal experts in import/export regulations
    • Gather insights from educational and parenting groups on the acceptance of educational toys

  • ⛳️ Strategy 3: Synthesize and analyse collected data for forecasting and recommendations

    • Organise collected data into categories such as market size, trends, and consumer behaviour
    • Use statistical tools to analyse growth potential in the Vietnam toy market
    • Identify patterns in local consumer preferences and forecast future demand
    • Evaluate the position of major brands and suggest strategies for increased market penetration
    • Assess the efficiency of distribution channels and recommend improvements or alternatives
    • Analyse pricing trends to predict future pricing strategies and competitive positioning
    • Review government regulations and suggest compliance strategies for market entry
    • Evaluate the impacts of challenges and suggest actionable solutions for businesses
    • Identify opportunities and recommend market entry or expansion strategies
    • Draft business recommendations and forecasting based on all collected and analysed data
market-researchtoy-industrymarket-analystresearch-coordinatorresearch-teamdata-analysis-team
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Strategies and tactics for focusing on Improving Employee Experience

  • ⛳️ Strategy 1: Create a Positive Work Environment

    • Promote a culture of respect and inclusion
    • Encourage open communication and feedback
    • Provide opportunities for collaboration through team-building activities
    • Offer flexible working arrangements to enhance work-life balance
    • Recognise and reward employees for their achievements
    • Facilitate skill development programs
    • Implement a supportive mental health program
    • Regularly survey employees for workplace satisfaction
    • Organise regular town hall meetings for transparency
    • Foster a space where creative ideas are welcome and implemented

  • ⛳️ Strategy 2: Ensure Consistent Access to Latest Information

    • Develop and regularly update a centralised knowledge base
    • Implement training to familiarise agents with the knowledge base
    • Introduce a digital interactive resource library
    • Schedule regular training sessions on industry updates
    • Utilise CRM systems to provide relevant customer data in real-time
    • Encourage peer-to-peer knowledge sharing sessions
    • Establish a protocol for rapid information dissemination
    • Provide regular updates and newsletters on industry news
    • Conduct information accuracy audits on resources
    • Integrate AI-driven tools for real-time information access

  • ⛳️ Strategy 3: Foster Employee Engagement

    • Set clear, achievable goals and metrics for performance
    • Implement a rewards program for exceeding performance targets
    • Offer personalised career development paths
    • Conduct regular one-on-one meetings with team leaders
    • Create a platform for employees to share their success stories
    • Recognise milestones and anniversaries
    • Implement wellness and mental health support programs
    • Conduct engagement surveys and act on the feedback
    • Organise social events to build camaraderie
    • Encourage cross-training to develop diverse skill sets
employee-satisfactionengagementhr-manageremployee-experience-specialisthuman-resourcesinformation-technology
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Strategies and tactics for monitoring and forecasting sales and KPIs

  • ⛳️ Strategy 1: Set clear and measurable KPIs

    • Identify relevant KPIs such as sales volume, conversion rate, CTR, ACoS, ROAS, average order value, and customer reviews
    • Customise KPIs to fit each marketplace including Amazon and Noon
    • Set realistic targets for each KPI to measure progress and success
    • Ensure KPIs are aligned with overall business goals and objectives
    • Regularly update and review KPIs based on market trends and business changes
    • Communicate KPI expectations clearly to all relevant team members
    • Utilise tools like Amazon Seller Central, Noon analytics, and Google Analytics to track KPIs
    • Create a dashboard in Excel or Google Sheets for real-time KPI tracking
    • Schedule regular reviews to adjust KPIs as needed
    • Involve key stakeholders in KPI review meetings for accountability

  • ⛳️ Strategy 2: Perform regular analyses and adjustments

    • Conduct weekly analyses to identify top-performing products and campaigns
    • Identify products or campaigns that require optimisation or promotional support
    • Analyse listings for products with high clicks but low conversions
    • Investigate pricing, content, and ad targeting for underperforming ads
    • Perform monthly deep dives into marketplace trends and updates
    • Assess customer feedback and reviews for insight on product performance
    • Evaluate competition and market conditions to adjust strategies
    • Adjust marketing strategies based on weekly and monthly findings
    • Create action plans for improvements following each analysis
    • Report findings and adjustments to the team regularly for transparency

  • ⛳️ Strategy 3: Utilise forecasting for proactive planning

    • Compile historical sales data to identify trends and patterns
    • Analyse seasonal sales fluctuations to inform forecasts
    • Consider upcoming campaign schedules in sales projections
    • Account for special events like Saudi National Day in demand forecasting
    • Use forecasting data to plan inventory levels and prevent stock-outs
    • Allocate marketing budgets based on predicted sales forecasts
    • Prepare promotional plans in advance based on demand forecasts
    • Review and update forecasts regularly to ensure accuracy
    • Monitor external factors such as economic changes that affect forecasts
    • Share forecast data with stakeholders for coordinated planning
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Strategies and tactics for expanding Sterling Tour and Travel Agency into the Kenyan Market

  • ⛳️ Strategy 1: Forge strategic partnerships

    • Identify and partner with a medium-sized Kenyan tour and travel agency
    • Leverage the local partner’s market knowledge and customer base
    • Align services to meet local cultural and tourist preferences
    • Ensure clear communication channels with partners
    • Negotiate mutually beneficial terms in partnership agreements
    • Engage local travel influencers to promote joint offerings
    • Create co-branded marketing materials with local partners
    • Host joint events and travel expos to increase brand visibility
    • Develop shared objectives and performance metrics
    • Regularly review and refine partnership strategies

  • ⛳️ Strategy 2: Adapt services to local market conditions

    • Research and understand customer preferences in Kenya
    • Develop Kenya-specific travel packages including popular destinations
    • Implement a pricing strategy that reflects local purchasing power
    • Offer flexible payment options tailored to Kenyan market needs
    • Launch culturally immersive experiences like safaris and heritage tours
    • Translate marketing materials into Swahili and other local languages
    • Align services with environmental and cultural preservation initiatives
    • Conduct training sessions for employees on local customs and practices
    • Incorporate feedback from local customers into service offerings
    • Regularly update offerings based on seasonal tourist trends

  • ⛳️ Strategy 3: Enhance marketing and brand awareness

    • Launch social media campaigns targeting Kenyan travellers
    • Partner with local influencers to widen digital reach
    • Participate in local and international travel expos
    • Utilise radio and print media to reach different demographics
    • Highlight local partnerships in marketing communications
    • Develop emotional and engaging storytelling content
    • Create promotional videos showcasing Kenyan attractions
    • Establish a customer referral programme
    • Leverage customer testimonials in marketing materials
    • Conduct surveys to measure brand awareness and adapt strategies
partnershipslocalizationstrategic-plannermarketing-specialistmarketing-teambusiness-development-team
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Strategies and tactics for creating a Comprehensive Monthly Digital Marketing Strategy

  • ⛳️ Strategy 1: Produce Engaging Video Content

    • Brainstorm six unique and humorous video ideas catchy and likely to go viral
    • Create eye-catching video titles that capture attention and intrigue viewers
    • Script brief descriptions for each concept to guide the video production process
    • Decide on optimal video lengths to keep viewers engaged, target around 15 to 30 seconds
    • Incorporate calls to action in the videos to prompt viewer interaction and shares
    • Suggest interactive elements such as questions or polls to include in each video
    • Plan a posting schedule on peak user engagement days, choosing times like evenings or weekends
    • Ensure titles and scripts are aligned with transactional search terms for maximum SEO impact
    • Use trending music or sound effects to tap into viral trends and increase visibility
    • Include hashtags related to interior design and digital trends to boost discoverability

  • ⛳️ Strategy 2: Design Eye-catching Static Posts

    • Develop compelling headlines or captions that are witty and stir curiosity
    • Create visual elements tailor-made for Instagram, incorporating vibrant graphics and colours
    • Select themes that align with the aesthetic preferences of your audience
    • Utilize engaging hashtags to reach a broader audience and participate in trending conversations
    • Post during high-traffic periods to maximise visibility and engagement
    • Initiate follower interactions by asking questions or using humorous quizzes
    • Incorporate feedback loops by encouraging comments and responding promptly
    • Use polls or interactive elements to enhance follower involvement
    • Sync content with relevant happenings in the interior design industry
    • Collaborate with influencers or tag parties involved to expand reach

  • ⛳️ Strategy 3: Implement an Overall Engagement Strategy

    • Define KPIs like engagement rate, follower growth, and shares for measuring success
    • Analyse which content styles perform best using Instagram Insights and adjust accordingly
    • Foster a sense of community by replying to comments and hosting regular Q&A sessions
    • Leverage Instagram Stories for behind-the-scenes content to build a connection with viewers
    • Experiment with Instagram Reels to tap into fast-moving trends and reach new audiences
    • Promote collaborations with other accounts that share similar audiences
    • Regularly update your bio and story highlights to reflect the current content focus
    • Include humour consistently to maintain a light-hearted and approachable brand identity
    • Encourage user-generated content by featuring follower designs or creative uses of your advice
    • Ensure consistency across all elements of the strategy to build brand recognition and trust
content-marketinginstagram-growthsocial-media-managercontent-creatormarketing-teamcreative-team
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How to track your Trends strategies and tactics

Having a plan is one thing, sticking to it is another.

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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