Get Tability: OKRs that don't suck | Learn more →

10 strategies and tactics for Quality Assurance

What is Quality Assurance strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Finding the right Quality Assurance strategy can be daunting, especially when you're busy working on your day-to-day tasks. This is why we've curated a list of examples for your inspiration.

You can copy these examples into your preferred app, or alternatively, use Tability to stay accountable.

How to write your own Quality Assurance strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Quality Assurance strategy examples

We've added many examples of Quality Assurance tactics, including a series of action items. We hope that this will make these examples as practical and useful as possible.

Strategies and tactics for ensuring high-quality and timely delivery

  • ⛳️ Strategy 1: Establish clear project timelines

    • Define project milestones with specific deadlines
    • Develop a detailed project schedule using project management software
    • Communicate deadlines and expectations to all team members
    • Conduct regular progress meetings to review timelines
    • Identify potential bottlenecks early in the project
    • Allocate resources effectively to meet project deadlines
    • Implement a system for tracking time spent on tasks
    • Adjust timelines as needed based on project progress
    • Utilise project management tools to monitor task completion
    • Celebrate the achievement of milestones to maintain motivation

  • ⛳️ Strategy 2: Implement a rigorous quality assurance process

    • Develop a comprehensive quality assurance plan for the project
    • Establish quality standards for each phase of the project
    • Conduct regular quality checks and audits
    • Involve stakeholders in setting quality goals and objectives
    • Use testing and validation processes to ensure standards are met
    • Provide training on quality assurance best practices to the team
    • Integrate feedback loops to identify and rectify quality issues
    • Utilise quality management software to track defect resolution
    • Create a culture of continuous improvement within the team
    • Document lessons learned to improve future quality assurance

  • ⛳️ Strategy 3: Enhance communication and collaboration

    • Set up regular team meetings to discuss project progress
    • Use collaborative tools to facilitate information sharing
    • Create a communication plan outlining key channels and frequency
    • Foster an environment of open and transparent communication
    • Encourage cross-departmental collaboration and synergy
    • Establish a system for rapid resolution of communication barriers
    • Designate communication leads for each project phase
    • Utilise feedback mechanisms to evaluate communication effectiveness
    • Celebrate effective teamwork and collaboration successes
    • Continuously evaluate and improve communication processes
quality-assuranceproject-managementproject-managerquality-assurance-leaddevelopment-teamqa-team
Implement these strategies

Strategies and tactics for improving automation test coverage

  • ⛳️ Strategy 1: Perform a thorough test case analysis

    • Review all existing 2000 test cases to identify candidates for automation
    • Prioritise test cases based on critical functionality and high usage
    • Classify test cases into categories such as functional, integration, and regression tests
    • Evaluate test cases for complexity and likelihood of frequent execution
    • Set up a scoring system to rank test cases for automation suitability
    • Document the rationale for choosing or excluding test cases from automation
    • Identify dependencies between test cases that may affect automation
    • Consider existing manual test documentation to aid the automation process
    • Finalise a list of at least 1000 test cases for potential automation
    • Seek approval from stakeholders on the selected test cases for automation

  • ⛳️ Strategy 2: Develop a resource and timeline plan

    • Estimate the average time required to automate a single test case
    • Calculate the total effort required to automate 1000 test cases
    • Assess the current capacity of the AQA engineer
    • Determine the feasibility of hiring additional AQA engineers or outsourcing
    • Develop a phased approach to incrementally increase automation coverage
    • Allocate specific test cases to be automated in each 2-week sprint
    • Set milestones for achieving 10%, 25%, and 50% automation coverage
    • Regularly review and adjust the timeline based on progress and resource availability
    • Include buffer time for resolving unforeseen challenges
    • Share the resource and timeline plan with the project team and stakeholders

  • ⛳️ Strategy 3: Ensure adequate tools and infrastructure

    • Evaluate and select appropriate automation tools that support the chosen test cases
    • Set up and configure test environments to facilitate smooth automation
    • Ensure continuous integration (CI) systems are in place for automated test execution
    • Develop a process for maintaining and updating test scripts
    • Create a backup plan for test data and scripts to avoid loss
    • Establish version control practices for test cases and automation scripts
    • Integrate reporting tools to track automation progress and results
    • Conduct regular training sessions for the AQA engineer on new tools and best practices
    • Plan for periodic code reviews to ensure the quality of automated scripts
    • Set up communication channels for quick resolution of technical issues
automationtest-coverageautomation-quality-assurance-engineerstakeholderquality-assurance-teamproject-management-team
Implement these strategies

Strategies and tactics for managing and strengthening relationships with an agency partner

  • ⛳️ Strategy 1: Establish clear communication protocols

    • Schedule regular check-in meetings with the agency partner
    • Create a shared communication platform for seamless information exchange
    • Set clear expectations for response times to emails and calls
    • Develop a communication protocol document and distribute it to both teams
    • Establish a point of contact for specific areas of cooperation
    • Use project management tools to track communication and tasks
    • Encourage open and transparent communication at all times
    • Implement regular feedback sessions to address communication issues
    • Develop a crisis communication plan for emergencies
    • Regularly review and update communication protocols

  • ⛳️ Strategy 2: Deeply understand client needs

    • Conduct detailed kick-off meetings to understand client needs
    • Regularly gather feedback from clients to identify shifting needs
    • Assign dedicated Account Managers to specific clients
    • Develop client profiles that outline key requirements and goals
    • Use data analytics to track client behaviour and preferences
    • Implement a client survey programme to gather insights
    • Schedule regular feedback sessions with clients
    • Create customised service packages based on client needs
    • Track industry trends to anticipate client needs
    • Foster a culture of empathy and active listening within the team

  • ⛳️ Strategy 3: Ensure satisfactory service delivery

    • Implement a service quality tracking system
    • Regularly review service delivery against client expectations
    • Ensure clear and detailed service level agreements (SLAs) are in place
    • Establish a quality assurance team to monitor service quality
    • Provide ongoing training for Account Managers on service standards
    • Set up a dedicated client support hotline
    • Conduct regular service performance reviews with the agency partner
    • Create a client satisfaction survey and act on the results
    • Develop a system for swiftly addressing service issues
    • Maintain transparent reporting on service performance to clients
communication-protocolsclient-needsaccount-managerquality-assurance-specialistclient-supportquality-assurance
Implement these strategies

Strategies and tactics for measuring the quality assurance program for an airline

  • ⛳️ Strategy 1: Conduct regular audits

    • Schedule monthly internal audits
    • Hire external auditors quarterly
    • Check compliance with aviation safety regulations
    • Review maintenance procedures and records
    • Examine crew training and certification
    • Assess passenger feedback for quality insights
    • Identify and document non-conformance issues
    • Generate detailed audit reports
    • Hold meetings to discuss audit findings
    • Implement corrective actions based on audit outcomes

  • ⛳️ Strategy 2: Collect and analyse data

    • Implement a data collection system for all operations
    • Track flight performance metrics
    • Monitor on-time departure and arrival rates
    • Analyse in-flight incident reports
    • Evaluate customer satisfaction surveys
    • Use predictive analytics to foresee potential issues
    • Identify trends in maintenance issues
    • Compare data against industry benchmarks
    • Regularly review quality scorecards
    • Adjust quality assurance processes based on data insights

  • ⛳️ Strategy 3: Engage and train staff

    • Conduct regular quality assurance training sessions
    • Develop an employee feedback system
    • Encourage reporting of quality issues by staff
    • Provide recognition for quality improvements
    • Set up a quality assurance team
    • Host workshops on best practices
    • Distribute quality assurance manuals
    • Promote a culture of continuous improvement
    • Review and update training materials regularly
    • Ensure all staff are aware of quality assurance goals
auditsdata-analysisquality-assurance-managerdata-analystaudit-teamtraining-and-development-team
Implement these strategies

Strategies and tactics for defining software quality KPIs

  • ⛳️ Strategy 1: Identify key quality attributes

    • Conduct a workshop with stakeholders to gather input on necessary quality attributes
    • List out the most critical software quality attributes such as reliability, performance, maintainability, and usability
    • Prioritise the quality attributes based on project requirements and stakeholder input
    • Research standard definitions and measures for each selected quality attribute
    • Create detailed descriptions for each quality attribute to ensure common understanding
    • Consult industry standards and best practices for KPIs related to each quality attribute
    • Engage with quality assurance (QA) experts to validate chosen attributes
    • Document the chosen quality attributes and their definitions
    • Share the documented attributes with the development and QA teams for feedback
    • Incorporate feedback and finalise the list of key quality attributes

  • ⛳️ Strategy 2: Build measurable KPIs

    • Assign responsible team members for each quality attribute
    • Define specific, measurable indicators for each quality attribute, such as error rate for reliability or page load time for performance
    • Determine the ideal value range for each KPI to be considered acceptable
    • Develop formulas or methods for calculating each KPI
    • Identify tools and software that can automate KPI measurement and data collection
    • Pilot the KPIs in a small, controlled environment to test feasibility
    • Assess pilot results and adjust KPIs based on findings
    • Create a standard template for KPI reporting
    • Train the development and QA teams on how to measure and report the KPIs
    • Implement an initial trial phase for the KPIs across the project

  • ⛳️ Strategy 3: Monitor and refine KPIs

    • Set up regular intervals for KPI data collection and reporting
    • Develop a dashboard or reporting system for real-time KPI tracking
    • Analyse collected KPI data to identify trends and areas for improvement
    • Hold monthly review meetings with stakeholders to discuss KPI outcomes
    • Adjust software development processes based on KPI insights
    • Compare KPI data against industry benchmarks to gauge performance
    • Solicit regular feedback from teams on KPI relevance and effectiveness
    • Update KPIs periodically based on project evolution and feedback
    • Document best practices and lessons learned from KPI implementation
    • Create a success criteria for when a KPI needs to be re-evaluated or retired
quality-attributesmeasurable-indicatorsquality-assurance-(qa)-expertresponsible-team-memberdevelopment-teamqa-team
Implement these strategies

Strategies and tactics for establishing rules for quality control

  • ⛳️ Strategy 1: Define clear quality standards

    • Research industry standards for pallet quality
    • Identify key performance indicators for product quality
    • Collaborate with stakeholders to define quality benchmarks
    • Establish acceptable tolerance levels for product variations
    • Document all quality standards in a comprehensive guide
    • Review and update standards annually or as needed
    • Train staff on quality standards
    • Perform regular audits to ensure standards are met
    • Implement a process for addressing quality deviations
    • Communicate quality standards to suppliers

  • ⛳️ Strategy 2: Implement a robust quality inspection process

    • Develop a checklist for quality inspections
    • Assign trained personnel to conduct inspections
    • Schedule regular inspections at various production stages
    • Use quality control software to track inspections
    • Set up a system for logging inspection results
    • Analyse inspection data to identify patterns and issues
    • Equip inspectors with necessary tools and training
    • Define procedures for handling non-conforming products
    • Ensure inspection criteria align with quality standards
    • Conduct surprise inspections to ensure consistency

  • ⛳️ Strategy 3: Engage in continuous improvement

    • Create a feedback loop for gathering input from customers and staff
    • Set up regular meetings to review quality control processes
    • Identify areas for improvement through data analysis
    • Implement changes based on feedback and analysis
    • Monitor the impact of changes on quality outcomes
    • Encourage a culture of quality and improvement among employees
    • Reward teams and individuals for quality improvements
    • Stay informed about new quality control technologies and methodologies
    • Develop a training programme focusing on continuous improvement
    • Document lessons learnt and best practices
quality-controlcontinuous-improvementquality-inspectorprocess-managerquality-assurance-teamproduction-team
Implement these strategies

Strategies and tactics for enhancing company competitiveness

  • ⛳️ Strategy 1: Improve product quality

    • Conduct a thorough product quality assessment
    • Gather customer feedback on product features
    • Implement quality control measures at each production stage
    • Invest in high-quality materials and technology
    • Train employees on best practices for quality assurance
    • Regularly review and update quality standards
    • Initiate pilot programs for quality testing
    • Establish a dedicated quality improvement team
    • Benchmark against industry leaders for quality standards
    • Implement a customer satisfaction tracking system

  • ⛳️ Strategy 2: Enhance customer service

    • Conduct regular customer service training sessions
    • Implement a customer feedback mechanism
    • Ensure rapid response times to customer inquiries
    • Utilise CRM software to track customer interactions
    • Establish a rewards program for loyal customers
    • Create a detailed FAQ and help centre on the website
    • Continuously evaluate and improve customer service processes
    • Empower customer service representatives to resolve issues
    • Regularly update the customer database
    • Establish a customer service excellence award

  • ⛳️ Strategy 3: Expand market presence

    • Conduct market research to identify new opportunities
    • Develop targeted marketing campaigns
    • Attend industry-related conferences and events
    • Invest in search engine optimisation (SEO) strategies
    • Collaborate with influencers and industry leaders
    • Explore partnerships with complementary businesses
    • Launch products in new geographic regions
    • Utilise social media to increase brand visibility
    • Evaluate and adjust pricing strategies
    • Invest in online and offline advertising campaigns
competitivenessquality-improvementquality-assurance-managercustomer-service-representativemarketing-teamquality-improvement-team
Implement these strategies

Strategies and tactics for optimising pallet delivery

  • ⛳️ Strategy 1: Enhance team communication

    • Hold a daily morning briefing for shift handovers
    • Implement a shared digital platform for shift updates
    • Create a weekly feedback loop with team members
    • Introduce a communication board for real-time updates
    • Facilitate monthly team-building activities
    • Assign a communication leader for each shift
    • Develop a protocol for emergency communications
    • Encourage open dialogue for idea sharing
    • Provide training on effective communication techniques
    • Set up an anonymous suggestion system

  • ⛳️ Strategy 2: Optimise shift schedules

    • Analyse productivity data to identify peak times
    • Experiment with flexible shift patterns
    • Rotate team members across shifts to balance expertise
    • Implement a rest and recovery schedule
    • Utilise a dynamic task allocation system
    • Set realistic and achievable targets for each shift
    • Ensure shifts are appropriately staffed based on demand
    • Review and adjust shifts fortnightly based on performance
    • Implement a mentorship program for new team members
    • Schedule regular breaks to reduce fatigue

  • ⛳️ Strategy 3: Improve pallet quality control

    • Conduct weekly quality assessments
    • Train staff on quality standards and expectations
    • Develop a checklist for quality inspection
    • Introduce a reward system for quality achievements
    • Implement a root-cause analysis for issues found
    • Assign a quality control leader per shift
    • Track quality metrics and share with the team
    • Create a database of quality related incidents for learning
    • Introduce automated quality inspection tools
    • Partner with suppliers for improving raw material quality
communicationquality-controlcommunication-leaderquality-control-leadergrinding-teamquality-assurance-team
Implement these strategies

Strategies and tactics for enhancing Academic and Institutional Excellence

  • ⛳️ Strategy 1: Increase student intake and enhance visual identity

    • Conduct market research to understand student preferences for MBA programs
    • Create a targeted marketing campaign focusing on the unique attributes of the MBA program
    • Redesign the visual identity with a professional design agency involving stakeholders
    • Develop a comprehensive branding guideline to maintain uniformity across all platforms
    • Promote student success stories and innovative projects on social media platforms
    • Collaborate with corporates to engage students in internships and real-world projects
    • Conduct webinars and open days to attract prospective MBA students
    • Enhance website user experience to streamline information access for potential students
    • Evaluate and update the curriculum to meet industry standards and student aspirations
    • Implement feedback loops with current students to continuously improve the program

  • ⛳️ Strategy 2: Enhance faculty development and student success

    • Organize professional development workshops for faculty to upskill in modern teaching methodologies
    • Deploy a needs assessment survey to identify skills gaps among faculty and students
    • Develop tailored training programs focusing on holistic student development
    • Create partnerships with high-value companies to secure internship and placement opportunities
    • Implement mentorship programs connecting alumni with current students
    • Streamline HR processes to efficiently address faculty training and development needs
    • Facilitate interdepartmental collaboration to foster innovative teaching practices
    • Establish a faculty advisory board to guide and support faculty career development
    • Introduce a recognition system to reward faculty and students for their achievements
    • Regularly review and update teaching tools and resources to enhance learning outcomes

  • ⛳️ Strategy 3: Enhance campus infrastructure and support entrepreneurial initiatives

    • Plan and execute the modernization of existing campus facilities with community input
    • Develop incubation centres to support student entrepreneurial initiatives
    • Invest in high-speed internet and digital tools to improve digital connectivity
    • Adopt cutting-edge technology in classrooms to enhance teaching and learning experiences
    • Expand the library and online learning resources for academic enrichment
    • Conduct regular maintenance and upgrades to ensure a hygienic campus environment
    • Create inclusive spaces and policies fostering a diverse and supportive campus climate
    • Collaborate with tech companies to bring innovative learning solutions to campus
    • Establish a student support centre to address diverse needs and enhance student life
    • Implement green initiatives to promote sustainability and environmental consciousness
academic-excellencefaculty-developmentfaculty-advisormarketing-coordinatorbranding-teamcampus-development-team
Implement these strategies

Strategies and tactics for enhancing Efficiency in Fresh Produce Packing for Export

  • ⛳️ Strategy 1: Optimise the packing layout and process flow

    • Conduct a time-motion study to identify bottlenecks in the current packing process
    • Design an optimised layout to reduce unnecessary movement of staff and materials
    • Implement designated zones for sorting, packing, and quality control
    • Introduce conveyer belts to aid in efficient movement of produce
    • Position packing materials and tools for easy access to minimise downtime
    • Schedule regular maintenance checks for packing equipment to prevent breakdowns
    • Train staff on the new layout and process to ensure smooth transition
    • Implement visual guides and signage to streamline workflow
    • Use digital tracking systems to monitor progress and identify inefficiencies
    • Evaluate the process flow periodically to make necessary adjustments

  • ⛳️ Strategy 2: Ensure quality control and standardisation in packing

    • Establish detailed quality standards for fresh produce based on export requirements
    • Develop standardised packing protocols to maintain consistency
    • Integrate quality assurance checkpoints at key stages of the packing process
    • Train staff on quality standards and inspection techniques
    • Utilise technology, such as scanners, to verify product quality and consistency
    • Introduce a feedback loop for packers to report quality issues promptly
    • Maintain documented records of quality checks for traceability
    • Conduct regular audits to ensure adherence to packing standards
    • Collaborate with suppliers to ensure they meet quality specifications
    • Implement corrective action plans for identified quality issues

  • ⛳️ Strategy 3: Implement technology to enhance packing operations

    • Invest in automated packing machines to increase packing speed
    • Utilise RFID tags to track produce from arrival to dispatch
    • Incorporate data analytics to forecast demand and plan packing schedules accordingly
    • Adopt inventory management software for real-time stock monitoring
    • Use temperature-controlled storage solutions to maintain produce freshness
    • Implement digital record-keeping for efficient documentation and compliance
    • Explore the use of robotic process automation for repetitive tasks
    • Integrate smart sensors to monitor environmental conditions in packing areas
    • Leverage IoT devices for predictive maintenance of packing equipment
    • Evaluate the effectiveness of technology integration periodically and upgrade as needed
efficiencyquality-controlquality-assurance-managerprocess-engineerpackaging-teamit-support-team
Implement these strategies

How to track your Quality Assurance strategies and tactics

Having a plan is one thing, sticking to it is another.

Setting good strategies is only the first challenge. The hard part is to avoid distractions and make sure that you commit to the plan. A simple weekly ritual will greatly increase the chances of success.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

Table of contents
Copyright © 2024 Tability