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tability.ioWhat are Service Delivery Management OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.
We understand that setting OKRs can be challenging, so we have prepared a set of examples tailored for Service Delivery Management. Take a peek at the templates below to find inspiration and kickstart your goal-setting process.
If you want to learn more about the framework, you can read our OKR guide online.
Service Delivery Management OKRs examples
You'll find below a list of Objectives and Key Results templates for Service Delivery Management. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
OKRs to successful transition from Service Delivery Manager to Product Manager
ObjectiveSuccessful transition from Service Delivery Manager to Product Manager
KRDevelop and present a new product idea or actionable improvement to the team
Conduct thorough market research and analyze potential customer needs- Prepare and deliver a persuasive presentation to the team
- Develop a comprehensive product concept or improvement proposal
- KRGain foundational knowledge completing a Product Management certification by quarter-end
- Schedule study sessions to complete coursework
- Enroll in chosen Product Management course
- Research suitable Product Management certification programs
- KRShadow experienced product managers and attend at least 20 hours of PM meetings
- Schedule time blocks to observe PM meetings
- Attend minimum 20 hours of PM meetings
- Identify experienced product managers to shadow
OKRs to enhance the efficiency and effectiveness of legal service delivery
- ObjectiveEnhance the efficiency and effectiveness of legal service delivery
- KRIncrease client satisfaction rating to 95%
- Monitor feedback and swiftly address client complaints
- Conduct regular surveys to understand client needs and expectations
- Implement training programs to enhance customer service skills
- KRReduce average case handling time by 20%
- Regularly review and optimize case handling strategies
- Streamline case-related processes and resources
- Implement efficient case-handling training for all staff
- KRComplete 100% of legal documents without any errors
- Update and correct any errors found immediately
- Review all legal documents thoroughly for accuracy
- Obtain professional legal counsel for document verification
OKRs to improve our delivery of results to clients
- ObjectiveImprove our delivery of results to clients
- KRIncrease customer satisfaction rate by 20% through improved result delivery
- Analyze feedback to identify areas needing improvement
- Implement result-oriented training for customer service
- Regularly monitor and adjust delivery processes
- KRComplete 95% of projects on time without any delay
- Regularly review progress towards project deadlines
- Prioritize jobs based on deadline and complexity
- Implement efficient project management tools
- KRReduce error rates in result delivery by 15%
- Implement comprehensive quality checking procedures
- Conduct regular audits to identify problematic areas
- Provide additional training to delivery team
OKRs to reduce delivery service expenses
- ObjectiveReduce delivery service expenses
- KRLower staff overtime costs by 15% by improving shift scheduling
- Conduct periodic reviews to identify scheduling inefficiencies or issues
- Train managers on workload distribution and staff utilization techniques
- Implement a digital shift scheduling system for efficient workforce management
- KRImplement an efficient parcel tracking system to reduce lost package costs by 5%
- Train staff on new system usage
- Research and adopt an advanced tracking solution
- Identify current weaknesses in existing parcel tracking system
- KRDecrease fuel expenditure by 10% through optimizing delivery routes
- Train drivers on fuel-efficient driving techniques
- Implement GPS-based routing software for efficient trip planning
- Regularly maintain delivery vehicles for optimal performance
OKRs to improve relationships and delivery results with internet customers and project managers
- ObjectiveImprove relationships and delivery results with internet customers and project managers
- KRIncrease customer satisfaction ratings by 25% through improved communication protocols and response times
- Develop and enforce a timely customer response protocol
- Implement team training on effective communication and customer interaction
- Regularly review and adjust communication strategies based on customer feedback
- KRBoost customer retention rates by 15% through improved project management and after-sales follow-ups
- Track and analyze customer retention metrics regularly
- Develop an effective after-sales follow-up system
- Implement meticulous project management strategies for customer satisfaction
- KRSuccessfully complete 100% of projects within promised deadlines and budgets
- Streamline processes and eliminate unnecessary tasks
- Prioritize tasks based on urgency and available resources
- Regularly review and update budget and timeline
OKRs to improve delivery efficiency using our in-house tool
- ObjectiveImprove delivery efficiency using our in-house tool
- KRReduce the average order delivery time by 20%
- Increase efficiency in the inventory management system
- Streamline the order processing workflow
- Establish faster shipping partnerships
- KRDecrease delivery related customer complaints by 30%
- Implement stricter quality control measures for packing
- Train staff in effective customer service
- Improve delivery speed through optimized routes
- KRIncrease overall customer satisfaction rating to 90%
- Enhance customer service training for employees
- Improve product/service based on feedback
- Implement regular customer satisfaction surveys
OKRs to ensure timely, flawless delivery of client projects
- ObjectiveEnsure timely, flawless delivery of client projects
- KREnhance client satisfaction score to above 90% for quality and promptness
- Implement regular client feedback surveys on quality and timeliness
- Provide staff training centered on timely, quality service
- Evaluate and streamline all client interaction processes
- KRIncrease project completion rate to 100% before due date
- Conduct regular progress checks and address delays promptly
- Assign sufficient resources and manpower to crucial project elements
- Develop and strictly adhere to a comprehensive project timeline
- KRAchieve 0% complaint rate relating to submitted work
- Review all work thoroughly before submitting
- Seek feedback and make necessary corrections
- Improve skillset through training and workshops
How to write your own Service Delivery Management OKRs
1. Get tailored OKRs with an AI
You'll find some examples below, but it's likely that you have very specific needs that won't be covered.
You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.
- 1. Go to Tability's plan editor
- 2. Click on the "Generate goals using AI" button
- 3. Use natural language to describe your goals
Tability will then use your prompt to generate a fully editable OKR template.
Watch the video below to see it in action 👇
Option 2. Optimise existing OKRs with Tability Feedback tool
If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.
- 1. Go to Tability's plan editor
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on "Generate analysis"
Tability's Strategy Map makes it easy to see all your org's OKRsTability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
You can then decide to accept the suggestions or dismiss them if you don't agree.
Option 3. Use the free OKR generator
If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.
Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.
Service Delivery Management OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to track your Service Delivery Management OKRs
Quarterly OKRs should have weekly updates to get all the benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
We recommend using a spreadsheet for your first OKRs cycle. You'll need to get familiar with the scoring and tracking first. Then, you can scale your OKRs process by using a proper OKR-tracking tool for it.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Service Delivery Management OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to accelerate the path to profitability
- OKRs to achieve a weight loss of 1 lb
- OKRs to increase value proposition for a staff training videogame development company
- OKRs to enhance overall employee engagement across the organization
- OKRs to enhance knowledge and personal growth through consistent reading
- OKRs to enhance SOC event management and analysis