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tability.ioWhat are Delivery Team OKRs?
The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.
Crafting effective OKRs can be challenging, particularly for beginners. Emphasizing outcomes rather than projects should be the core of your planning.
We have a collection of OKRs examples for Delivery Team to give you some inspiration. You can use any of the templates below as a starting point for your OKRs.
If you want to learn more about the framework, you can read our OKR guide online.
Delivery Team OKRs examples
You will find in the next section many different Delivery Team Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).
Hope you'll find this helpful!
OKRs to enhance maturity and adoption of lean/scaled Agile delivery practices
ObjectiveEnhance maturity and adoption of lean/scaled Agile delivery practices
KRConfirm 85% staff satisfaction with the transition to Agile practices via survey
Analyze the received feedback for satisfaction rate- Develop a clear and concise survey measuring Agile practice satisfaction
- Distribute the survey to all staff members
- KRAchieve 25% productivity increase through lean/Agile methodologies implementation
- Identify areas for process optimization using lean/Agile methodologies
- Monitor and adjust strategies for continuous productivity improvement
- Implement selected lean/Agile practices in those identified areas
- KRImplement lean/scaled Agile training for 90% of delivery team members
- Track team members’ progress post-training
- Schedule training for 90% of the team members
- Identify appropriate Agile training program for delivery team
OKRs to enhance quality assurance in delivery processes
- ObjectiveEnhance quality assurance in delivery processes
- KRAchieve 98% customer satisfaction rate in delivery related services
- Implement stringent quality control in all delivery processes
- Actively seek and promptly address customer feedback
- Enhance customer service training for delivery personnel
- KRReduce delivery error rate by 25%
- Regularly review and optimize delivery routes
- Implement comprehensive training for all delivery personnel
- Invest in improved delivery tracking software
- KRImplement a new quality control tool with 100% team adoption
- Train all team members on the new quality control tool
- Research and select a quality control tool suitable for team needs
- Monitor usage to ensure 100% adoption and address any issues
OKRs to improve customers' delivery experience significantly
- ObjectiveImprove customers' delivery experience significantly
- KRIncrease successful first-attempt deliveries by 30%
- Enhance communication with customers about delivery schedules
- Implement rigorous training for delivery personnel
- Improve delivery routing through advanced logistics software
- KRReduce average delivery time by 20%
- Train drivers on efficient package handling
- Implement advanced route optimization software
- Upgrade delivery fleet for speed and efficiency
- KRAchieve a client satisfaction rating of 90% for delivery service
- Implement a reliable, fast, and safe delivery service
- Provide professional and friendly interactions with our clients
- Regularly solicit and incorporate client feedback for improvements
OKRs to successfully adapt and contribute to the new team and project
- ObjectiveSuccessfully adapt and contribute to the new team and project
- KREstablish effective rapport with 100% of the team members within the first month
- Facilitate team bonding activities or events
- Regularly communicate and provide feedback to the team
- Schedule one-on-one introductory meetings with each team member
- KRFully understand project scope and deliver 3 actionable insights by end of month two
- Brainstorm and identify key areas for essential insights
- Develop and finalize three actionable insights based on analysis
- Review and dissect all project scope details meticulously
- KRSuccessfully deliver assigned tasks with at least 90% punctuality over the quarter
- Utilize a planner or digital tool for schedule management
- Regularly review and adjust task timelines as needed
- Prioritize tasks according to deadlines and important
OKRs to enhance IT operations and service delivery
- ObjectiveEnhance IT operations and service delivery
- KRDecrease ticket resolution time by 15% by improving processes and training
- Develop comprehensive procedure training for staff
- Implement and monitor changes to track improvements
- Analyze current ticket resolution processes for inefficiencies
- KRImplement new software to optimize operations resulting in 20% increase in productivity
- Select appropriate productivity software
- Implement software and train staff
- Identify areas of operations needing optimization
- KRIncrease client satisfaction scores for service delivery by 10% through refined communication
- Train staff on effective and empathetic client communication
- Set up periodic consumer surveys for feedback collection
- Implement a system for regular client communication updates
OKRs to successful transition from Service Delivery Manager to Product Manager
- ObjectiveSuccessful transition from Service Delivery Manager to Product Manager
- KRDevelop and present a new product idea or actionable improvement to the team
- Conduct thorough market research and analyze potential customer needs
- Prepare and deliver a persuasive presentation to the team
- Develop a comprehensive product concept or improvement proposal
- KRGain foundational knowledge completing a Product Management certification by quarter-end
- Schedule study sessions to complete coursework
- Enroll in chosen Product Management course
- Research suitable Product Management certification programs
- KRShadow experienced product managers and attend at least 20 hours of PM meetings
- Schedule time blocks to observe PM meetings
- Attend minimum 20 hours of PM meetings
- Identify experienced product managers to shadow
OKRs to streamline upstream and downstream connections through improved order scheduling
- ObjectiveStreamline upstream and downstream connections through improved order scheduling
- KRIncrease the efficiency of order scheduling by 25% to enhance upstream connections
- Update order scheduling software to newer version
- Train staff on efficient scheduling practices
- Implement real-time tracking for smoother order processing
- KRReduce downstream connection errors by 30% through streamlined order processes
- Standardize order entry to avoid mistakes
- Implement efficient order tracking system
- Develop robust process for order verification
- KRAchieve 95% on-time order deliveries to optimize both upstream and downstream connections
- Develop rigorous training for delivery personnel on punctuality
- Establish regular audits of delivery timing and performance
- Implement advanced route planning software for efficient delivery scheduling
OKRs to enhance overall efficiency and productivity in technical deliveries
- ObjectiveEnhance overall efficiency and productivity in technical deliveries
- KRImprove project success rate by addressing and reducing issues by 25%
- Monitor progress consistently and adjust strategies
- Implement corrective measures to address these factors
- Identify common factors in unsuccessful projects
- KRIncrease delivery efficiency by reducing turnaround time by 20%
- Implement a streamlined process for packaging and dispatch
- Invest in advanced delivery tracking and scheduling technology
- Train staff on efficient delivery strategies and techniques
- KRImplement a new automation tool to increase productivity by 15%
- Train staff on utilizing the new tool
- Select appropriate automation software/tool
- Identify tasks that could benefit from automation
OKRs to streamline high-quality project delivery at Goalkeep
- ObjectiveStreamline high-quality project delivery at Goalkeep
- KRAchieve 80% client satisfaction rate indicating smoother project delivery
- Conduct regular training focusing on client satisfaction
- Implement client feedback loops to strengthen project delivery
- Enhance communication for better client relations
- KRTrain 100% of project team members on quality assurance best practices
- Monitor team members' progress and completion of training
- Identify a quality assurance training program or course
- Schedule training sessions for all team members
- KRImplement a standardized project management framework to reduce process inconsistencies by 30%
- Research and adopt a proven project management framework
- Identify current project management process inconsistencies
- Train staff on the new project management framework
OKRs to enhance client relationships through memorable Christmas gifts
- ObjectiveEnhance client relationships through memorable Christmas gifts
- KRChoose unique, personalized gifts for top 50 clients by analyzing preferences and interests
- Identify top 50 clients and their specific preferences or interests
- Purchase and deliver selected gifts to each client
- Research unique, personalized gift options related to these interests
- KRAchieve at least 85% on-time delivery for all client gifts
- Monitor and optimize delivery routes
- Train staff for efficient gift processing
- Implement an advanced order scheduling system
- KRIncrease client satisfaction by 10% post gift-receiving using response tracking surveys
- Distribute survey to clients after gift delivery
- Develop a post-gift receiving satisfaction survey
- Analyze survey responses to identify improvements
How to write your own Delivery Team OKRs
1. Get tailored OKRs with an AI
You'll find some examples below, but it's likely that you have very specific needs that won't be covered.
You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.
- 1. Go to Tability's plan editor
- 2. Click on the "Generate goals using AI" button
- 3. Use natural language to describe your goals
Tability will then use your prompt to generate a fully editable OKR template.
Watch the video below to see it in action 👇
Option 2. Optimise existing OKRs with Tability Feedback tool
If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.
- 1. Go to Tability's plan editor
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on "Generate analysis"
Tability's Strategy Map makes it easy to see all your org's OKRsTability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
You can then decide to accept the suggestions or dismiss them if you don't agree.
Option 3. Use the free OKR generator
If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.
Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.
Delivery Team OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to track your Delivery Team OKRs
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Delivery Team OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to develop an engaging educational app for African women
- OKRs to achieve proficiency in full-stack development with nestjs, React, and dynamodb
- OKRs to improve customer satisfaction
- OKRs to develop strong investor relations strategy
- OKRs to acquire the company award for exceptional teamwork
- OKRs to attain high-quality, timely data migration during Sprint delivery