Get Tability: OKRs that don't suck | Learn more →

10 strategies and tactics for Operation Manager

What is Operation Manager strategy?

Team success often hinges on the ability to develop and implement effective strategies and tactics. It's a bit like playing chess, except that you have more than 1 player on each side.

Developing an effective Operation Manager strategy can be intimidating, especially when your daily duties demand your attention. To assist you, we've curated a list of examples to inspire your planning process.

Feel free to copy these examples into your favorite application, or leverage Tability to maintain accountability.

How to write your own Operation Manager strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Operation Manager strategy examples

We've added many examples of Operation Manager tactics, including a series of action items. We hope that this will make these examples as practical and useful as possible.

Strategies and tactics for increasing revenue and adopting a sustainable strategy for staff retention

  • ⛳️ Strategy 1: Enhance employee engagement

    • Conduct regular employee surveys to gather feedback and concerns
    • Develop a recognition program to reward employee achievements
    • Provide opportunities for professional development and career advancement
    • Ensure competitive compensation and benefits packages
    • Implement flexible work arrangements to support work-life balance
    • Encourage open and transparent communication at all levels
    • Organise team-building activities to strengthen relationships
    • Establish mentoring programs to offer guidance and support
    • Address grievances promptly and fairly
    • Regularly review and adjust policies to ensure they are up-to-date and employee-friendly

  • ⛳️ Strategy 2: Optimise business operations

    • Conduct a thorough analysis of current operational processes
    • Identify areas of waste or inefficiency and develop solutions to address them
    • Leverage technology to automate repetitive tasks and improve productivity
    • Streamline supply chain management to reduce costs and increase efficiency
    • Implement data-driven decision-making processes
    • Focus on customer service excellence to improve customer retention
    • Develop new revenue streams by diversifying product or service offerings
    • Partner with other businesses to create synergies and explore joint ventures
    • Regularly review pricing strategies to remain competitive in the market
    • Create a contingency plan to manage potential business disruptions

  • ⛳️ Strategy 3: Strengthen company culture

    • Define the company’s core values and ensure they are communicated to all staff
    • Lead by example and demonstrate commitment to company values
    • Hire employees who align with and embrace the company culture
    • Host regular company-wide meetings to discuss goals and achievements
    • Create a safe space for employees to provide feedback or suggest improvements
    • Encourage an inclusive environment where diversity is valued
    • Celebrate cultural diversity through events and activities
    • Promote wellness programmes that support mental and physical health
    • Create clear pathways for career growth within the company
    • Regularly assess and adapt culture-related initiatives based on feedback and results
employee-engagementbusiness-operationshr-manageroperations-managerhuman-resourcesoperations
Implement these strategies

Strategies and tactics for executing Operational Excellence for Device Financing

  • ⛳️ Strategy 1: Align operations with business objectives

    • Translate Paywise’s regional strategy into actionable operational plans tailored for Rwanda’s market
    • Lead execution of the Rwanda rollout plan with emphasis on aligning processes with growth targets
    • Support pricing and product teams in defining financing models that reflect local income and repayment behavior
    • Develop short- and medium-term operational roadmaps, including budgets and key milestones
    • Represent operations in leadership meetings, providing performance insights and recommendations
    • Ensure compliance of operational strategies with Rwandan legal and financial regulations
    • Regularly review and adjust operational plans to align with evolving market conditions and company goals
    • Engage stakeholders in strategic discussions to ensure alignment across departments
    • Establish performance metrics aligned with business objectives for continuous monitoring
    • Foster a culture of strategic thinking and adaptability across the operations team

  • ⛳️ Strategy 2: Optimise processes for efficiency

    • Develop and implement standard operating procedures (SOPs) for all key operational processes
    • Oversee system integrations to ensure smooth data flow and accurate reporting
    • Collaborate with risk teams to refine frameworks for credit scoring and fraud prevention
    • Monitor daily operations to ensure targets for activations, repayments, and collections are met
    • Implement process automation to enhance oversight and reduce information leakages
    • Track key operational KPIs to identify areas for improvement
    • Conduct regular audits to identify process bottlenecks and initiate improvement actions
    • Utilise feedback loops from field operations to enhance process effectiveness
    • Develop a system for continuous process review and adaptation
    • Invest in training and development programs to ensure staff are adept at new processes

  • ⛳️ Strategy 3: Enhance customer and merchant experience

    • Ensure clear communication and timely support for customers and merchants
    • Strengthen collection systems with data-driven reminders and incentives
    • Monitor default levels and manage recovery metrics effectively
    • Coordinate with customer care to resolve issues promptly and maintain high satisfaction
    • Work with tech teams to improve CRM tools for better customer monitoring
    • Regularly review repayment trends to identify opportunities for customer retention
    • Introduce strategies that encourage repeat purchases from satisfied customers
    • Establish a feedback mechanism to capture customer and merchant insights
    • Develop a comprehensive training program for staff on customer service excellence
    • Create a customer-centric culture within the team to prioritise client needs
operational-excellencedevice-financingoperations-managerproduct-managerpricing-and-product-teamcustomer-care-team
Implement these strategies

Strategies and tactics for enhancing Efficient Business Operations for Tasting Matters

  • ⛳️ Strategy 1: Streamline order and payment processes

    • Set up automated WhatsApp responses for order confirmations
    • Create a Google Forms link for order placements to feed directly into a centralised sheet
    • Train staff on capturing transactions and collections in real-time through an easy mobile form
    • Use Yoco's API to automatically record card transactions in a Google Sheet
    • Develop an automated reminder system for order collections
    • Implement a simple loyalty programme to encourage repeat orders
    • Set up a bi-weekly check-in via WhatsApp reminders to encourage repeat orders
    • Integrate Google Sheets with Whatsapp Business for concise customer tracking reports
    • Introduce a simple budgeting sheet for tracking expenses related to orders
    • Create an efficient alert system for low-stock products

  • ⛳️ Strategy 2: Enhance market presence and optimize sales strategy

    • Schedule recurring monthly market appearances to ensure income stability
    • Introduce a customer feedback system using Google Forms to gather market insights
    • Analyse customer data to identify best-selling pies and adjust production priorities
    • Prepare a marketing calendar focusing on high-impact sales periods like December
    • Train staff to handle market setups and sales autonomously to free up Christine's time
    • Design a digital marketing flyer with unique selling points to distribute before markets
    • Utilise digital QR codes on flyers for easy access to WhatsApp catalogues
    • Create a market-specific promotional offer to attract new customers
    • Utilise platforms like Canva to create engaging social media posts pre-market days
    • Set up a partnership with local coffee shops to boost brand visibility

  • ⛳️ Strategy 3: Implement efficient business and financial management systems

    • Develop a Google Drive system for organised document storage and sharing
    • Set up a Financial Snapshot template to simplify monthly financial tracking
    • Automate monthly financial reports via Google Sheets for quick business insights
    • Create a clear business plan outline to guide future expansion efforts
    • Incorporate regular strategic reviews focusing on business goals and market dynamics
    • Establish a clear governance structure with defined roles for all team members
    • Schedule bi-monthly progress check-ins to adjust priorities and assess output
    • Create attractive, engaging branding elements for consistent usage in all materials
    • Conduct a bi-annual strategy workshop to refine vision and adjust goals
    • Activate an emergency cash buffer for business stability in unforeseen circumstances
order-automationmarket-optimizationmarketing-manageroperations-managersales-teamfinancial-analysis-team
Implement these strategies

Strategies and tactics for growing cash sales and improving profitability

  • ⛳️ Strategy 1: Develop unique service offerings

    • Research and identify unique services to offer that cater to cultural and regional preferences in SADC
    • Bundle services into attractive packages at a cost advantage
    • Create a membership or loyalty program offering future discounts for repeat business
    • Partner with local florists and catering services for packaged deals
    • Offer free workshops or seminars on funeral planning to engage potential clients
    • Implement an easy, user-friendly online booking system to capture immediate sales
    • Introduce aftercare services such as grief counseling to add value
    • Offer a prepaid service plan option as a discount incentive
    • Solicit feedback from customers to continuously refine offerings
    • Develop strategic partnerships with insurance companies for integrated service offerings

  • ⛳️ Strategy 2: Enhance marketing efforts

    • Develop a comprehensive digital marketing strategy focusing on social media platforms
    • Engage in community events to build brand presence and trust
    • Create informative content on topics related to funeral services to boost SEO
    • Run targeted advertising campaigns particularly during peak seasons
    • Enhance the visibility of testimonials and case studies on your website
    • Collaborate with local influencers to reach a wider audience
    • Create educational videos explaining the benefits and process of funeral planning
    • Utilise direct mail campaigns targeting nearby residential areas
    • Encourage satisfied customers to refer friends and family
    • Implement a localised PR campaign to share company milestones and achievements

  • ⛳️ Strategy 3: Optimize operational efficiency

    • Evaluate and monitor supply chain for cost-effective suppliers
    • Implement a robust inventory management system to reduce waste and over-ordering
    • Train staff thoroughly on cost-saving practices and efficient service delivery
    • Utilise automation technologies to streamline administrative tasks
    • Conduct regular audits to identify areas for cost reduction
    • Negotiate better terms with creditors and suppliers
    • Pilot a flexible pricing model to optimise demand fluctuations
    • Establish a feedback loop with staff to garner insights on operational improvements
    • Regularly review and adjust pricing strategy to maintain competitiveness
    • Benchmark against industry best practices to drive continuous improvement
profitabilitymarketingmarketing-manageroperations-managersales-teamoperations-team
Implement these strategies

Strategies and tactics for addressing Clinical Expansion and Operational Challenges for Lyra in India

  • ⛳️ Strategy 1: Develop a Robust Clinical Operations Strategy

    • Conduct a market analysis to understand local healthcare demands and integrate them with global standards
    • Create a strategic plan to build a network of local providers aligning with Lyra's quality standards
    • Identify unique value propositions such as cultural sensitivity training for providers
    • Design a clinical operations framework that allows scalability and flexibility
    • Develop partnerships with local healthcare institutions for resource sharing
    • Implement training programs to ensure global-standard care delivery
    • Create a feedback mechanism for continuous improvement of clinical services
    • Leverage technology to streamline operations and gather real-time data
    • Ensure compliance with local regulations and global best practices
    • Monitor and report clinical performance indicators to the leadership team monthly

  • ⛳️ Strategy 2: Establish Key Performance Indicators and Measurement Tactics

    • Define five critical KPIs such as patient satisfaction, provider availability, appointment wait time, clinical outcomes, and network growth
    • Align KPIs with global expectations and local adaptation needs
    • Set baseline metrics and targets for each KPI to track progress
    • Use data analytics tools to gather real-time insights into KPI performance
    • Conduct monthly reviews of KPIs with the operations team to identify areas needing improvement
    • Incorporate KPI findings into regular training and development sessions
    • Use KPIs to inform strategic decisions about resource allocation
    • Communicate KPI progress to the Leadership team for transparency
    • Adjust strategies based on KPI outcomes to continuously improve operations
    • Document successes and challenges related to each KPI for future reference

  • ⛳️ Strategy 3: Optimize Budget and Team Resources for Effective Scaling

    • Allocate budget proportionally between expanding the network and enhancing current operations
    • Prioritise hiring efforts to fill gaps in the clinical network where the demand is highest
    • Empower the Clinical Lead and Network Operations Manager to take ownership of expansion tasks
    • Implement a mentorship program to cultivate a high-performing team culture
    • Invest in technology that reduces operational inefficiencies and costs
    • Conduct weekly team meetings to align on goals and share insights
    • Promote a culture of innovation and continuous learning within the team
    • Use budget efficiently by reinforcing successful initiatives through reallocation
    • Create a reward system to acknowledge high team performance and commitment
    • Maintain flexibility in budget allocations to adapt to new opportunities or challenges

  • ⛳️ Strategy 4: Enhance the Member Portal In-Person Search Functionality

    • Investigate the root causes of zero search results for in-person providers
    • Improve the accuracy of the search algorithm to better match user preferences with provider services
    • Increase the visibility of available in-person providers in the member portal
    • Expand the network of in-person providers to meet the demands and preferences of members
    • Integrate a real-time capacity display for providers to help manage expectations
    • Collaborate with technical teams to reduce search bottlenecks and improve user experience
    • Implement a call-back system that assists users facing zero search results
    • Conduct user feedback sessions to gather insights for ongoing portal improvements
    • Monitor the usage patterns and adjust search functions based on insights
    • Deliver monthly updates to stakeholders on portal performance and improvements
clinical-expansionoperational-efficiencyclinical-leadnetwork-operations-managertechnical-teamoperations-team
Implement these strategies

Strategies and tactics for improving Business Performance

  • ⛳️ Strategy 1: Conduct a comprehensive audit

    • Review website for mobile optimization and ensure all features are functional on mobile devices
    • Test website usability monthly using both phone and computer
    • Ensure the phone number is placed prominently, in bold, and is clickable
    • Update website to include visible and functional social media links
    • Schedule and execute at least two targeted email campaigns to clients each month
    • Gather data to determine consultation closing ratios and begin tracking
    • Develop a plan to implement cross promotions instead of discounting
    • Evaluate current use of Google PPC and explore optimisation options
    • Identify the average revenue from sold consultations
    • Analyse patient retention trends and set improvement goals

  • ⛳️ Strategy 2: Optimise operational efficiency

    • Schedule regular weekly or monthly staff meetings
    • Evaluate ratio of long-term versus new employees and set goals for improvement
    • Educate staff about company mission and vision through workshops
    • Design and implement a formalised consultation process
    • Review and update position descriptions for all staff members
    • Introduce team or individual bonuses based on performance metrics
    • Provide staff with complimentary treatments to encourage engagement
    • Implement an attractive retail commission structure
    • Conduct annual reviews for all employees to give feedback and set development goals
    • Create detailed Standard Operating Procedures (SOPs) for key processes

  • ⛳️ Strategy 3: Enhance financial health

    • Track annual revenue growth and set ambitious but realistic goals
    • Aim to exceed an annual revenue of $1 million if not already achieved
    • Set and monitor monthly sales targets segmented by service type
    • Develop a robust bonus structure for exceeding sales goals
    • Implement a quarterly review of all business expenses
    • Ensure labor costs remain under 30% of total income
    • Maintain marketing expenses within 5% to 15% of total income
    • Calculate and enhance marketing ROI
    • Measure staff productivity and hourly output to identify improvement areas
    • Determine current facility revenue capacity and plans for maximisation
business-operationsfinancial-performancemarketing-manageroperations-managerfinance-teammarketing-team
Implement these strategies

Strategies and tactics for increasing revenue and profitability for 2025

  • ⛳️ Strategy 1: Enhance market positioning

    • Develop marketing campaigns targeting the rising demand from aviation, consulting, pharmaceuticals, and automobile sectors
    • Leverage the opening of the new terminal by offering exclusive packages for travelers arriving at the 16 connected airports
    • Collaborate with Tata Electronics and other nearby industries to secure corporate bookings and events
    • Increase online marketing efforts to boost awareness and attract regional and domestic travelers
    • Host industry-specific events and conferences at the new restaurant and banquets to drive footfall
    • Partner with local tourism boards to promote the hotel in key domestic markets
    • Utilise guest feedback to fine-tune services and improve guest satisfaction
    • Offer loyalty programmes emphasising value propositions for frequent travelers
    • Use targeted digital advertising to attract high-yield segments
    • Launch a referral programme encouraging guests to recommend the hotel to peers

  • ⛳️ Strategy 2: Optimise operational efficiency

    • Review and adjust staffing levels to match predicted demand enhancements in 2025
    • Implement energy-saving initiatives to reduce operational costs
    • Regularly evaluate and optimise the supply chain for cost savings
    • Enhance revenue management strategies to optimise room pricing dynamically based on demand
    • Streamline reservation processes to improve inventory management
    • Minimise wastage in food and beverage operations in the new restaurant
    • Use data analytics to predict trends and make informed staffing and resource allocation decisions
    • Conduct regular training sessions to improve staff efficiency and service quality
    • Optimise the use of technology for seamless check-in and check-out experiences
    • Negotiate better terms with suppliers and partners to reduce expenses

  • ⛳️ Strategy 3: Expand revenue streams

    • Launch innovative dining experiences in the new restaurant to attract local and guest diners
    • Promote the new banquets as premier venues for weddings, conferences, and corporate events
    • Create themed weekend getaways focusing on lifestyle and wellness for short-stay guests
    • Initiate partnerships with local attractions to offer bundled travel experiences
    • Offer exclusive, high-end packages for guests attending events at the new terminal
    • Develop a loyalty programme with incentives for frequent stays and onsite spending
    • Introduce a bespoke concierge service to cater to high-end guests
    • Enhance recreational facilities to encourage extended stay bookings
    • Explore collaborations with airlines for joint promotions targeting travelers
    • Identify and host live entertainment or cultural events to draw in transient traffic
revenue-growthmarket-positioningmarketing-manageroperations-managersales-and-marketing-teamoperations-team
Implement these strategies

Strategies and tactics for becoming an operation manager in oil and gas logistics

  • ⛳️ Strategy 1: Enhance industry knowledge and expertise

    • Enroll in specialised courses focusing on oil and gas logistics
    • Attend industry conferences and webinars to keep abreast of trends
    • Join a professional body related to oil and gas to access resources
    • Read industry journals and publications regularly
    • Complete a certification relevant to oil and gas operations management
    • Seek mentorship from experienced professionals in the field
    • Participate in online forums and groups discussing industry topics
    • Take courses on logistics and supply chain management
    • Stay informed about new regulations impacting the oil and gas industry
    • Shadow an experienced operation manager to learn daily responsibilities

  • ⛳️ Strategy 2: Build relevant experience and skills

    • Seek employment in roles related to logistics within the oil and gas sector
    • Engage in project management initiatives to develop coordination skills
    • Lead a cross-functional team even in a smaller capacity to gain leadership experience
    • Work on improving problem solving and decision-making skills
    • Volunteer for assignments that involve risk management in logistics
    • Cultivate negotiation skills through dedicated training
    • Gain exposure to financial management aspects of logistics operations
    • Develop proficiency in logistics software and tools
    • Enhance communication skills through workshops and courses
    • Take on roles that require strategic thinking and execution

  • ⛳️ Strategy 3: Expand professional network

    • Attend networking events relevant to oil and gas logistics
    • Connect with professionals on platforms like LinkedIn
    • Join local and regional industry associations
    • Participate in online networking groups and discussions
    • Arrange informational interviews with current operation managers
    • Collaborate on projects with industry peers
    • Seek recommendations from contacts within the industry
    • Engage in mentorship programs both as a mentor and mentee
    • Organise or attend coffee meet-ups with industry professionals
    • Partner with educational institutions for joint workshops or projects
industry-knowledgenetworkingoperation-managerlogistics-coordinatorsupply-chain-managementproject-management
Implement these strategies

Strategies and tactics for penetrating corporate food courts in Mumbai

  • ⛳️ Strategy 1: Conduct thorough market research

    • Identify key corporate food courts in Mumbai with high footfall
    • Assess the competitive landscape and analyse existing vendors' offerings
    • Survey corporate employees to understand their food preferences and pain points
    • Analyse peak meal times to optimise kitchen operations and delivery
    • Research pricing strategies used by competitors and decide on competitive pricing
    • Understand regulatory requirements for operating in different locations
    • Gather feedback from potential customers on sample menu items
    • Identify local food trends and incorporate them into the menu
    • Evaluate potential partnerships with corporate buildings
    • Define the target customer demographic within corporate offices

  • ⛳️ Strategy 2: Develop a unique value proposition

    • Design a diverse menu that caters to varied dietary preferences
    • Highlight quality and sourcing of ingredients in marketing materials
    • Create combo meal options to increase average order value
    • Offer limited-time discounts for first-time customers to encourage trials
    • Implement a loyalty programme to incentivise repeat business
    • Ensure quick and efficient delivery to retain customer satisfaction
    • Customise special menu items for corporate clients based on their feedback
    • Emphasise speed and reliability as a differentiator from competitors
    • Partner with local food bloggers to increase brand visibility
    • Highlight the hygienic and efficient operations in marketing communications

  • ⛳️ Strategy 3: Leverage digital marketing and partnerships

    • Create engaging social media content targeting corporate professionals
    • Utilise paid advertisements to reach corporate workers in Mumbai
    • Design an informative website with ordering capabilities
    • Collaborate with food delivery platforms for increased accessibility
    • Set up referral programmes to leverage word-of-mouth marketing
    • Engage with corporate HR departments for potential partnerships
    • Host pop-up events at corporate locations to build brand awareness
    • Use email marketing campaigns to share promotions and updates
    • Join business networking events to connect with potential clients
    • Share customer testimonials and success stories on digital platforms
corporate-food-courtsmarket-researchmarketing-manageroperations-managersales-teamdigital-marketing-team
Implement these strategies

Strategies and tactics for growing cash sales and increasing profitability for a funeral business

  • ⛳️ Strategy 1: Enhance service offerings

    • Conduct market research to understand customer preferences and pain points
    • Expand service packages to include unique and personalised options
    • Partner with local vendors for discounts on complementary services like flowers and catering
    • Offer pre-planning services to secure future business
    • Develop an eco-friendly package to attract environmentally conscious clients
    • Introduce flexible payment plans to accommodate different customer financial situations
    • Train staff to upsell premium options during customer consultations
    • Regularly review and update service packages based on feedback
    • Incorporate technology for virtual consultations and service streaming
    • Highlight unique service offerings in marketing campaigns

  • ⛳️ Strategy 2: Improve marketing efforts

    • Redesign the website to ensure it is user-friendly and informative
    • Utilise social media platforms to share client testimonials and success stories
    • Implement an SEO strategy to rank higher in local search results
    • Create educational content about funeral planning and share on a company blog
    • Network with local hospice care facilities to create referral programmes
    • Develop a customer newsletter to keep clients engaged and informed
    • Run targeted ads that focus on key demographics in the local area
    • Host community events or seminars related to funeral planning
    • Collaborate with local media for features or advertisements
    • Offer limited-time promotions to drive immediate sales

  • ⛳️ Strategy 3: Optimise operational efficiency

    • Review current business processes to identify areas for cost reductions
    • Invest in staff training to improve productivity and service quality
    • Implement a customer relationship management system to streamline operations
    • Analyse expenses regularly to eliminate unnecessary overheads
    • Negotiate better rates with suppliers for cost-effective inventory management
    • Schedule regular team meetings to evaluate progress and gather improvement suggestions
    • Establish clear performance metrics for staff and operations
    • Launch incentive programmes to motivate staff towards achieving sales goals
    • Adopt energy-efficient practices to lower utility costs
    • Continuously monitor and refine operational procedures for increased profitability
**-cash-salesprofitability**-marketing-manageroperations-manager**-sales-teamcustomer-service-team
Implement these strategies

How to track your Operation Manager strategies and tactics

Having a plan is one thing, sticking to it is another.

Having a good strategy is only half the effort. You'll increase significantly your chances of success if you commit to a weekly check-in process.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

Table of contents
Copyright © 2024 Tability