The strategy aims to support Lyra's clinical expansion in India while enhancing efficiency and user experience. A robust clinical operations strategy is at its core, focusing on local market analysis to align healthcare offerings with global standards. For example, by training providers in cultural sensitivity, Lyra can ensure high-quality care tailored to local needs.
Establishing KPIs helps track progress in critical areas like patient satisfaction and clinical outcomes. Data analytics are employed for real-time KPI analysis, and monthly reviews allow for strategic adjustments.
Budget efficiency and teamwork are emphasized, allocating resources to network growth while maintaining existing operations. Empowering leaders and promoting innovation and learning form part of this strategy.
Efforts to enhance the member portal's in-person search functionality include improving the search algorithm's accuracy. Collaborations with technical teams are integral to offering users a seamless experience, boosted by better search results and provider availability data.
The strategies
⛳️ Strategy 1: Develop a Robust Clinical Operations Strategy
- Conduct a market analysis to understand local healthcare demands and integrate them with global standards
- Create a strategic plan to build a network of local providers aligning with Lyra's quality standards
- Identify unique value propositions such as cultural sensitivity training for providers
- Design a clinical operations framework that allows scalability and flexibility
- Develop partnerships with local healthcare institutions for resource sharing
- Implement training programs to ensure global-standard care delivery
- Create a feedback mechanism for continuous improvement of clinical services
- Leverage technology to streamline operations and gather real-time data
- Ensure compliance with local regulations and global best practices
- Monitor and report clinical performance indicators to the leadership team monthly
⛳️ Strategy 2: Establish Key Performance Indicators and Measurement Tactics
- Define five critical KPIs such as patient satisfaction, provider availability, appointment wait time, clinical outcomes, and network growth
- Align KPIs with global expectations and local adaptation needs
- Set baseline metrics and targets for each KPI to track progress
- Use data analytics tools to gather real-time insights into KPI performance
- Conduct monthly reviews of KPIs with the operations team to identify areas needing improvement
- Incorporate KPI findings into regular training and development sessions
- Use KPIs to inform strategic decisions about resource allocation
- Communicate KPI progress to the Leadership team for transparency
- Adjust strategies based on KPI outcomes to continuously improve operations
- Document successes and challenges related to each KPI for future reference
⛳️ Strategy 3: Optimize Budget and Team Resources for Effective Scaling
- Allocate budget proportionally between expanding the network and enhancing current operations
- Prioritise hiring efforts to fill gaps in the clinical network where the demand is highest
- Empower the Clinical Lead and Network Operations Manager to take ownership of expansion tasks
- Implement a mentorship program to cultivate a high-performing team culture
- Invest in technology that reduces operational inefficiencies and costs
- Conduct weekly team meetings to align on goals and share insights
- Promote a culture of innovation and continuous learning within the team
- Use budget efficiently by reinforcing successful initiatives through reallocation
- Create a reward system to acknowledge high team performance and commitment
- Maintain flexibility in budget allocations to adapt to new opportunities or challenges
⛳️ Strategy 4: Enhance the Member Portal In-Person Search Functionality
- Investigate the root causes of zero search results for in-person providers
- Improve the accuracy of the search algorithm to better match user preferences with provider services
- Increase the visibility of available in-person providers in the member portal
- Expand the network of in-person providers to meet the demands and preferences of members
- Integrate a real-time capacity display for providers to help manage expectations
- Collaborate with technical teams to reduce search bottlenecks and improve user experience
- Implement a call-back system that assists users facing zero search results
- Conduct user feedback sessions to gather insights for ongoing portal improvements
- Monitor the usage patterns and adjust search functions based on insights
- Deliver monthly updates to stakeholders on portal performance and improvements
Bringing accountability to your strategy
It's one thing to have a plan, it's another to stick to it. We hope that the examples above will help you get started with your own strategy, but we also know that it's easy to get lost in the day-to-day effort.
That's why we built Tability: to help you track your progress, keep your team aligned, and make sure you're always moving in the right direction.
Give it a try and see how it can help you bring accountability to your strategy.
