Tability is a cheatcode for goal-driven teams. Set perfect OKRs with AI, stay focused on the work that matters.
What are It Process Management Team OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for It Process Management Team to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
The best tools for writing perfect It Process Management Team OKRs
Here are 2 tools that can help you draft your OKRs in no time.
Tability AI: to generate OKRs based on a prompt
Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.
- 1. Create a Tability account
- 2. Click on the Generate goals using AI
- 3. Describe your goals in a prompt
- 4. Get your fully editable OKR template
- 5. Publish to start tracking progress and get automated OKR dashboards
Watch the video below to see it in action 👇
Tability Feedback: to improve existing OKRs
You can use Tability's AI feedback to improve your OKRs if you already have existing goals.
- 1. Create your Tability account
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on Generate analysis
- 4. Review the suggestions and decide to accept or dismiss them
- 5. Publish to start tracking progress and get automated OKR dashboards
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Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
It Process Management Team OKRs examples
You'll find below a list of Objectives and Key Results templates for It Process Management Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
OKRs to enhance efficiency and uniformity in IT asset management processes
ObjectiveEnhance efficiency and uniformity in IT asset management processes
KRIncrease process automation to decrease manual intervention by 35%
Implement appropriate automation software to streamline processes
Identify repetitive tasks that are suitable for automation
Train staff on new automation tools for transitional efficiency
KRReduce process variability by achieving 90% adherence to structured workflows
Monitor and measure workflow adherence regularly
Identify the key steps in your current workflows
Provide training on structured workflows to staff
KRTrain 100% of the Asset Management team on new standardized process protocols
Develop comprehensive training material on new process protocols
Validate training effectiveness through assessments
Schedule and conduct training sessions for the team
OKRs to improve IT Service Management process efficiency and efficacy
ObjectiveImprove IT Service Management process efficiency and efficacy
KRImplement two new service improvement projects
Identify areas in the service sector that need improvement
Commence execution of the project plan steps
Develop detailed project plans for improvements
KRAchieve 95% service request satisfaction
Solicit and incorporate feedback from service users
Regularly train staff to improve quality of customer service
Implement a system for tracking and resolving requests efficiently
KRReduce system-related incidents by 20%
Train staff on correct system usage
Implement regular system maintenance and upgrades
Enhance system security measures
OKRs to streamline and automate IT infrastructure processes
ObjectiveStreamline and automate IT infrastructure processes
KRImplement automation in 70% of server management tasks to enhance efficiency
Train the team on implementing automation processes
Identify the predominant server management tasks for automation
Research and select suitable automation tools
KRDeploy desktop automation to reduce manual tasks in IT support by 50%
Purchase and install necessary automation software
Identify repetitive, manual tasks in IT support for automation
Train IT support staff in automation usage
KRDevelop an automated solution to resolve 60% of common network issues
Test and implement the automation solution
Identify common network issues and their frequency
Design a prototype for automated issue resolution
OKRs to enhance comprehension of ITIL processes
ObjectiveEnhance comprehension of ITIL processes
KRApply ITIL methods to three real-world projects to gain practical experience
Apply ITIL methods to identified projects
Evaluate and document ITIL process implementation outcomes
Identify three real-world projects requiring ITIL methods
KRComplete two ITIL certification courses to improve theoretical knowledge
Dedicate regular time to study and complete courses
Research available ITIL certification courses
Enroll in two chosen ITIL courses
KRTeach one ITIL workshop to colleagues to consolidate and share knowledge
Schedule and invite colleagues to the ITIL workshop
Prepare slide presentations and handouts for the workshop
Create a detailed ITIL workshop agenda including all the key topics
OKRs to streamline incident response process to reduce time by 15%
ObjectiveStreamline incident response process to reduce time by 15%
KRDecrease resolution time by 10% through systematic problem-solving methods
Establish a dedicated troubleshooting team
Implement training on efficient problem-solving strategies
Introduce problem-tracking and management software
KRImplement a new incident management system improving efficiency by 10%
Evaluate current incident management process and identify inefficiencies
Research and select a new incident management system
Train staff on new system's usage and procedures
KRTrain team on quick, effective incident identification within 5% fewer hours
Schedule short, focused training sessions for the team
Implement practice drills for faster comprehension
Develop a streamlined incident identification training curriculum
It Process Management Team OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
Save hours with automated OKR dashboards
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Your quarterly OKRs should be tracked weekly if you want to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use Tability to save time with automated OKR dashboards, data connectors, and actionable insights.
How to get Tability dashboards:
- 1. Create a Tability account
- 2. Use the importers to add your OKRs (works with any spreadsheet or doc)
- 3. Publish your OKR plan
That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.
More It Process Management Team OKR templates
We have more templates to help you draft your team goals and OKRs.