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7 strategies and tactics for Patient Experience

What is Patient Experience strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Finding the right Patient Experience strategy can seem daunting, particularly when you're focused on your daily workload. For this reason, we've compiled a selection of examples to fuel your inspiration.

Copy these examples into your preferred tool, or utilize Tability to ensure you remain accountable.

How to write your own Patient Experience strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Patient Experience strategy examples

We've added many examples of Patient Experience tactics, including a series of action items. We hope that this will make these examples as practical and useful as possible.

Strategies and tactics for improving patient and staff navigation and accessibility

  • ⛳️ Strategy 1: Conduct a comprehensive facility analysis

    • Assess current facility layout for navigation challenges
    • Gather feedback from patients and staff on navigation issues
    • Identify high-traffic areas that may need more signage or guidance
    • Evaluate accessibility for individuals with disabilities
    • Review emergency evacuation plans for efficiency
    • Examine technology use in aiding navigation
    • Identify areas lacking in intuitive wayfinding cues
    • Determine potential bottlenecks in patient flow
    • Conduct timed walkthroughs to identify delays
    • Research best practices from similar facilities

  • ⛳️ Strategy 2: Implement effective wayfinding systems

    • Design clear and consistent signage for all areas of the facility
    • Use colour-coded paths to guide patients and staff
    • Install digital kiosks with interactive maps
    • Integrate mobile app support for navigation
    • Provide information brochures at entry points
    • Train staff to assist with navigation queries
    • Evaluate and upgrade existing directional signs
    • Implement audio navigation support for visually impaired
    • Regularly update navigation information
    • Test and obtain feedback on wayfinding systems

  • ⛳️ Strategy 3: Enhance training and resource allocation

    • Conduct staff training sessions on best navigation practices
    • Allocate staff to key areas for providing navigational assistance
    • Develop a volunteer programme to guide patients
    • Implement role-play scenarios to practice guidance skills
    • Ensure adequate staffing during peak operational hours
    • Create an internal communication channel for navigation updates
    • Establish a feedback system to capture navigation issues
    • Monitor and iterate the training processes regularly
    • Recognise and reward staff for exceptional navigational assistance
    • Routinely evaluate training effectiveness through surveys
navigationaccessibilityfacility-managerwayfinding-specialistpatient-servicesfacilities-management
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Strategies and tactics for growing existing clinic for Newmi Care

  • ⛳️ Strategy 1: Enhance patient experience

    • Conduct regular patient satisfaction surveys to identify areas for improvement
    • Implement a seamless appointment booking system for ease of access
    • Train staff on customer service best practices to improve patient interactions
    • Redesign clinic interiors to create a welcoming and comfortable atmosphere
    • Introduce personalised follow-up care to ensure patient engagement
    • Offer post-appointment feedback opportunities for continuous improvement
    • Integrate digital health records for faster and accurate patient data access
    • Create a loyalty programme to reward repeat patients
    • Host patient-centric events to foster community and education
    • Monitor and respond promptly to online reviews and feedback

  • ⛳️ Strategy 2: Expand service offerings

    • Conduct market research to identify high-demand services
    • Introduce new health services to cater to wider patient needs
    • Partner with specialists to provide advanced treatment options
    • Offer flexible scheduling for high-demand services to increase accessibility
    • Train existing staff to broaden their skills for service diversification
    • Develop package deals combining various services for cost-effectiveness
    • Market new services through targeted advertising campaigns
    • Leverage patient feedback to fine-tune new service offerings
    • Monitor performance metrics of new services to measure success
    • Stay informed on healthcare trends to keep offerings relevant

  • ⛳️ Strategy 3: Boost community engagement

    • Organise community health workshops to build relationships
    • Leverage social media for community outreach and engagement
    • Collaborate with local businesses for mutual promotion opportunities
    • Sponsor local events to enhance brand visibility
    • Develop community-specific health programmes to address local needs
    • Utilise email marketing campaigns to keep community informed
    • Engage with patient advocacy groups for community insights
    • Host open house events to showcase clinic enhancements
    • Facilitate community webinars on health-related topics to establish expertise
    • Ensure clinic participation in local health fairs to increase presence
patient-experiencecommunity-engagementcustomer-service-trainermarketing-specialistclinic-operations-teamcommunity-outreach-team
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Strategies and tactics for enhancing Laboratory Quality and Compliance

  • ⛳️ Strategy 1: Strengthen staff competency and training

    • Conduct a needs assessment to identify training gaps
    • Develop a comprehensive training programme tailored to identified needs
    • Implement regular competency assessments using standardised evaluation tools
    • Establish a peer-mentoring programme for continuous learning
    • Schedule regular professional development workshops and seminars
    • Encourage certification and accreditation for staff through recognised bodies
    • Allocate dedicated time for staff to complete required continuing education
    • Request feedback on training effectiveness and adjust programmes accordingly
    • Implement e-learning platforms for flexible training access
    • Recognise and reward staff achieving high competency levels

  • ⛳️ Strategy 2: Optimise sample collection and transfer efficiency

    • Review and streamline sample collection protocols
    • Introduce barcode systems for accurate sample tracking
    • Enhance communication systems between collection points and the lab
    • Implement routine audits to identify inefficiencies in the transfer process
    • Invest in reliable and efficient courier services or in-house logistics
    • Establish clear guidelines for handling and transportation of different sample types
    • Regularly train staff in proper collection and transfer techniques
    • Use temperature-controlled transportation to maintain sample integrity
    • Monitor collection and transfer times for statistical analysis
    • Report and rectify any deviations in transfer time promptly

  • ⛳️ Strategy 3: Expand scope of laboratory services

    • Conduct a market analysis to identify demand for new services
    • Assess current capabilities and resources for potential service expansion
    • Form partnerships with specialised labs for complex tests
    • Invest in new technology and equipment to support expanded services
    • Develop comprehensive marketing strategies to promote new services
    • Train staff on new procedures and technologies as services expand
    • Monitor quality and accuracy of new services regularly
    • Gather and analyse data on service uptake and customer satisfaction
    • Adapt service offerings based on customer feedback and trends
    • Establish benchmarks for new services against industry standards
laboratory-qualitycompliancelaboratory-managerquality-assurance-officerresearch-and-developmentlogistics-and-operations
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Strategies and tactics for promoting neurology consultation services

  • ⛳️ Strategy 1: Leverage digital marketing channels

    • Create a dedicated webpage detailing Dr. Mohanty’s qualifications and consultation schedule
    • Use social media platforms to regularly post about upcoming consultation dates
    • Engage with local community groups online to spread the word
    • Design digital flyers and distribute them via local healthcare forums and websites
    • Encourage satisfied patients to leave reviews on Google and healthcare websites
    • Launch a Google Ads campaign targeting search terms related to neurology in Balasore
    • Send out monthly email newsletters to existing patients with consultation reminders
    • Collaborate with local health influencers to promote the service
    • Share educational content related to neurology to build credibility and engage audience
    • Offer online appointment booking for convenience

  • ⛳️ Strategy 2: Engage with local community

    • Organise free health seminars in local community centres to raise awareness about neurological conditions
    • Distribute printed flyers and posters in local markets and public places
    • Partner with local schools and colleges for health awareness programs
    • Collaborate with local general practitioners for referral programs
    • Sponsor local events and sports activities to increase visibility
    • Set up a booth at local community events to answer health-related queries
    • Offer special discounts for first-time consultations to attract new patients
    • Network with pharmacists to share information about neurology services on offer
    • Initiate word-of-mouth campaigns by incentivising existing patients for referrals
    • Engage with local health committees for community-focused health discussions

  • ⛳️ Strategy 3: Provide exceptional patient experience

    • Ensure the consultation area is welcoming and informative
    • Implement a feedback system to gather patient insights for improvement
    • Provide complimentary educational materials on neurology
    • Train reception staff to provide detailed and friendly assistance
    • Offer flexible consultation hours to accommodate more patients
    • Follow up with patients post-consultation for continued care
    • Introduce a loyalty program for repeat patients
    • Utilize patient management software to streamline consultations
    • Ensure communication through SMS and email for appointment reminders
    • Regularly update patients on neurology-related health tips and news
digital-marketingcommunity-engagementdigital-marketercommunity-outreach-coordinatormarketing-teampatient-experience-team
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Strategies and tactics for driving Significant Growth and Market Leadership

  • ⛳️ Strategy 1: Expand market reach

    • Identify and target new geographic markets
    • Develop partnerships with local healthcare providers
    • Customise marketing campaigns for new regions
    • Launch multilingual support services
    • Participate in international health fairs and conferences
    • Leverage online advertising to reach global audience
    • Offer competitive pricing for new markets
    • Develop relations with local media outlets
    • Launch promotional campaigns in targeted areas
    • Monitor market penetration and adjust strategies accordingly

  • ⛳️ Strategy 2: Innovate service offerings

    • Establish a research and development team
    • Conduct regular market analysis
    • Invest in new fertility technologies
    • Pilot innovative treatment solutions
    • Collaborate with fertility research institutions
    • Gather and implement patient feedback on new services
    • Introduce wellness programmes complementing fertility care
    • Launch a loyalty programme for returning patients
    • Offer packages integrating alternative treatments
    • Monitor and evaluate success of new services

  • ⛳️ Strategy 3: Strengthen marketing efforts

    • Develop a comprehensive marketing plan
    • Invest in digital marketing campaigns
    • Utilise social media to build an online community
    • Create a referral programme for existing patients
    • Engage in content marketing through blogs and articles
    • Host webinars and live Q&A sessions with experts
    • Collaborate with influencers in the health sector
    • Offer limited-time promotions to attract new patients
    • Track and analyse marketing campaign performance
    • Adjust marketing strategies based on performance data
brand-identitycustomer-experiencemarketing-strategistcustomer-service-managermarketing-teamdevelopment-team
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Strategies and tactics for planning the next phase for effective leprosy programme

  • ⛳️ Strategy 1: Provide basic training to TLCAs and caretakers

    • Identify caretaker leaders in each district for training
    • Develop a basic leprosy training curriculum
    • Schedule training sessions across districts
    • Select experienced trainers to conduct sessions
    • Issue certificates of completion to enhance motivation
    • Implement a post-training support system for ongoing guidance
    • Create a feedback mechanism to improve future training sessions
    • Facilitate peer collaboration and knowledge sharing amongst workers
    • Provide resource materials and manuals for self-study
    • Monitor and evaluate the performance of trained individuals

  • ⛳️ Strategy 2: Organise orientation sessions for newly appointed doctors

    • Compile list of new doctors in each district
    • Design leprosy orientation sessions tailored for doctors
    • Arrange logistics and venues for the sessions
    • Invite experienced leprosy specialists to conduct orientations
    • Distribute educational materials during sessions
    • Integrate sessions into doctors' ongoing professional development
    • Coordinate with health directorates for session endorsements
    • Collect feedback from participants for session improvement
    • Encourage doctors to stay engaged with leprosy initiatives post-orientation
    • Create a platform for new doctors to ask questions and share experiences

  • ⛳️ Strategy 3: Enhance digital infrastructure for efficient reporting

    • Develop a comprehensive database software for leprosy data
    • Perform a needs assessment for FFs' technology requirements
    • Seek funding or partnerships for providing laptops and internet
    • Pilot test the software and gather feedback from users
    • Train FFs on using technology effectively for reporting
    • Establish a tech support team to assist FFs with issues
    • Ensure data security and privacy in the reporting software
    • Foster a reporting culture where field data is promptly updated
    • Evaluate and upgrade the digital system periodically
    • Explore offline reporting solutions for areas with internet issues
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Strategies and tactics for planning the next phase of leprosy work

  • ⛳️ Strategy 1: Enhance training for existing health workers

    • Identify the current gaps in knowledge among caretaking TLCAs and other workers
    • Develop a basic training program focusing on core leprosy concepts
    • Schedule and organise regular training sessions
    • Utilise experienced health personnel for conducting training sessions
    • Include online training modules for flexible learning
    • Monitor and evaluate the effectiveness of the training sessions
    • Provide incentives or certifications upon completion of the training
    • Encourage peer learning and support among trained staff
    • Collaborate with local health authorities for support
    • Create a feedback system to continually improve training content

  • ⛳️ Strategy 2: Implement orientation programs for new doctors

    • Survey the current level of understanding of leprosy among new doctors
    • Design an orientation program focusing on essential leprosy information
    • Set a schedule for half-day or full-day orientation sessions
    • Invite experienced leprosy mission staff to share insights
    • Develop orientation materials, including brochures and presentations
    • Make the orientation sessions interactive with case studies
    • Establish a continuous learning plan post-orientation
    • Collect evaluations from participants after each session
    • Coordinate with hospital administrators for participation
    • Plan for periodic refreshers to maintain leprosy knowledge

  • ⛳️ Strategy 3: Improve technology and resource accessibility

    • Conduct an assessment of current technological limitations among field facilitators
    • Procure affordable laptops and ensure internet connectivity for field facilitators
    • Set up a comprehensive and user-friendly database for leprosy reports
    • Conduct training on using the new software and equipment
    • Integrate data inputs and reports into the new database system
    • Regularly update the software to include new features
    • Establish a support system for troubleshooting tech issues
    • Facilitate a mentorship program for tech-savvy workers to assist others
    • Allocate budget resources to purchase and maintain IT resources
    • Evaluate the performance in terms of reporting speed and accuracy
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How to track your Patient Experience strategies and tactics

Having a plan is one thing, sticking to it is another.

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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