The strategy outlined aims to improve navigation and accessibility within healthcare facilities to boost patient experiences and satisfaction. It begins by conducting a thorough facility analysis to identify navigation challenges, gathering feedback from patients and staff, and evaluating accessibility for those with disabilities. For instance, assessing high-traffic areas can help determine where additional signage or guidance might be necessary.
The second part of the strategy focuses on implementing effective wayfinding systems. This includes designing clear signage, using color-coded paths, and integrating digital tools like mobile apps and kiosks. These elements can make it easier for both patients and staff to navigate a facility efficiently.
Lastly, the strategy emphasizes enhancing training and resource allocation. Training sessions can help staff learn best practices for assisting with navigation, while volunteer programs can support patient guidance. Additionally, feedback systems and role-play scenarios are suggested to refine and improve navigation assistance over time.
The strategies
⛳️ Strategy 1: Conduct a comprehensive facility analysis
- Assess current facility layout for navigation challenges
- Gather feedback from patients and staff on navigation issues
- Identify high-traffic areas that may need more signage or guidance
- Evaluate accessibility for individuals with disabilities
- Review emergency evacuation plans for efficiency
- Examine technology use in aiding navigation
- Identify areas lacking in intuitive wayfinding cues
- Determine potential bottlenecks in patient flow
- Conduct timed walkthroughs to identify delays
- Research best practices from similar facilities
⛳️ Strategy 2: Implement effective wayfinding systems
- Design clear and consistent signage for all areas of the facility
- Use colour-coded paths to guide patients and staff
- Install digital kiosks with interactive maps
- Integrate mobile app support for navigation
- Provide information brochures at entry points
- Train staff to assist with navigation queries
- Evaluate and upgrade existing directional signs
- Implement audio navigation support for visually impaired
- Regularly update navigation information
- Test and obtain feedback on wayfinding systems
⛳️ Strategy 3: Enhance training and resource allocation
- Conduct staff training sessions on best navigation practices
- Allocate staff to key areas for providing navigational assistance
- Develop a volunteer programme to guide patients
- Implement role-play scenarios to practice guidance skills
- Ensure adequate staffing during peak operational hours
- Create an internal communication channel for navigation updates
- Establish a feedback system to capture navigation issues
- Monitor and iterate the training processes regularly
- Recognise and reward staff for exceptional navigational assistance
- Routinely evaluate training effectiveness through surveys
Bringing accountability to your strategy
It's one thing to have a plan, it's another to stick to it. We hope that the examples above will help you get started with your own strategy, but we also know that it's easy to get lost in the day-to-day effort.
That's why we built Tability: to help you track your progress, keep your team aligned, and make sure you're always moving in the right direction.
Give it a try and see how it can help you bring accountability to your strategy.
