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3 strategies and tactics for Patient Services

What is Patient Services strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Finding the right Patient Services strategy can seem daunting, particularly when you're focused on your daily workload. For this reason, we've compiled a selection of examples to fuel your inspiration.

Copy these examples into your preferred tool, or utilize Tability to ensure you remain accountable.

How to write your own Patient Services strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Patient Services strategy examples

You'll find below a list of Patient Services tactics. We also included action items for each template to make it more practical and useful.

Strategies and tactics for improving patient care and access to healthcare services

  • ⛳️ Strategy 1: Enhance patient communication

    • Implement patient feedback systems to gather insights on communication barriers
    • Train healthcare staff in effective communication techniques with a focus on empathy
    • Utilise technology such as patient portals for streamlined communication
    • Offer multilingual services to accommodate diverse patient populations
    • Conduct workshops on cultural competence for healthcare providers
    • Regularly update patients on their health status and treatment plans
    • Develop patient education programmes on healthcare navigation
    • Encourage family involvement in patient care discussions
    • Integrate visual aids to simplify complex medical information
    • Monitor and refine communication strategies through regular assessments

  • ⛳️ Strategy 2: Optimise healthcare access

    • Expand hours of operation to include evenings and weekends
    • Implement telemedicine services to reach remote populations
    • Partner with transportation services to assist patients with travel
    • Introduce mobile clinics to serve underserved areas
    • Streamline appointment scheduling systems for improved efficiency
    • Work with community organisations to identify healthcare needs
    • Create targeted outreach programmes for vulnerable populations
    • Collaborate with insurance providers to reduce coverage gaps
    • Pilot programmes for same-day appointments to reduce wait times
    • Utilise data analytics to predict and manage service demand

  • ⛳️ Strategy 3: Enhance care coordination

    • Develop integrated care pathways to streamline patient journeys
    • Establish multidisciplinary teams for complex cases
    • Utilise electronic health records for seamless information sharing
    • Coordinate with external services for holistic patient support
    • Regularly review and revise care plans with patient input
    • Implement follow-up protocols to ensure continuity of care
    • Encourage collaboration between primary and speciality care providers
    • Utilise case managers to assist patients with care coordination
    • Develop protocols for efficient transfer of patient information
    • Assess coordination strategies through patient satisfaction surveys
patient-carehealthcare-accesscase-managerhealthcare-providermultidisciplinary-teamscommunity-organizations
Implement these strategies

Strategies and tactics for improving patient and staff navigation and accessibility

  • ⛳️ Strategy 1: Conduct a comprehensive facility analysis

    • Assess current facility layout for navigation challenges
    • Gather feedback from patients and staff on navigation issues
    • Identify high-traffic areas that may need more signage or guidance
    • Evaluate accessibility for individuals with disabilities
    • Review emergency evacuation plans for efficiency
    • Examine technology use in aiding navigation
    • Identify areas lacking in intuitive wayfinding cues
    • Determine potential bottlenecks in patient flow
    • Conduct timed walkthroughs to identify delays
    • Research best practices from similar facilities

  • ⛳️ Strategy 2: Implement effective wayfinding systems

    • Design clear and consistent signage for all areas of the facility
    • Use colour-coded paths to guide patients and staff
    • Install digital kiosks with interactive maps
    • Integrate mobile app support for navigation
    • Provide information brochures at entry points
    • Train staff to assist with navigation queries
    • Evaluate and upgrade existing directional signs
    • Implement audio navigation support for visually impaired
    • Regularly update navigation information
    • Test and obtain feedback on wayfinding systems

  • ⛳️ Strategy 3: Enhance training and resource allocation

    • Conduct staff training sessions on best navigation practices
    • Allocate staff to key areas for providing navigational assistance
    • Develop a volunteer programme to guide patients
    • Implement role-play scenarios to practice guidance skills
    • Ensure adequate staffing during peak operational hours
    • Create an internal communication channel for navigation updates
    • Establish a feedback system to capture navigation issues
    • Monitor and iterate the training processes regularly
    • Recognise and reward staff for exceptional navigational assistance
    • Routinely evaluate training effectiveness through surveys
navigationaccessibilityfacility-managerwayfinding-specialistpatient-servicesfacilities-management
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Strategies and tactics for enhancing Laboratory Quality and Compliance

  • ⛳️ Strategy 1: Strengthen staff competency and training

    • Conduct a needs assessment to identify training gaps
    • Develop a comprehensive training programme tailored to identified needs
    • Implement regular competency assessments using standardised evaluation tools
    • Establish a peer-mentoring programme for continuous learning
    • Schedule regular professional development workshops and seminars
    • Encourage certification and accreditation for staff through recognised bodies
    • Allocate dedicated time for staff to complete required continuing education
    • Request feedback on training effectiveness and adjust programmes accordingly
    • Implement e-learning platforms for flexible training access
    • Recognise and reward staff achieving high competency levels

  • ⛳️ Strategy 2: Optimise sample collection and transfer efficiency

    • Review and streamline sample collection protocols
    • Introduce barcode systems for accurate sample tracking
    • Enhance communication systems between collection points and the lab
    • Implement routine audits to identify inefficiencies in the transfer process
    • Invest in reliable and efficient courier services or in-house logistics
    • Establish clear guidelines for handling and transportation of different sample types
    • Regularly train staff in proper collection and transfer techniques
    • Use temperature-controlled transportation to maintain sample integrity
    • Monitor collection and transfer times for statistical analysis
    • Report and rectify any deviations in transfer time promptly

  • ⛳️ Strategy 3: Expand scope of laboratory services

    • Conduct a market analysis to identify demand for new services
    • Assess current capabilities and resources for potential service expansion
    • Form partnerships with specialised labs for complex tests
    • Invest in new technology and equipment to support expanded services
    • Develop comprehensive marketing strategies to promote new services
    • Train staff on new procedures and technologies as services expand
    • Monitor quality and accuracy of new services regularly
    • Gather and analyse data on service uptake and customer satisfaction
    • Adapt service offerings based on customer feedback and trends
    • Establish benchmarks for new services against industry standards
laboratory-qualitycompliancelaboratory-managerquality-assurance-officerresearch-and-developmentlogistics-and-operations
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How to track your Patient Services strategies and tactics

Having a plan is one thing, sticking to it is another.

Having a good strategy is only half the effort. You'll increase significantly your chances of success if you commit to a weekly check-in process.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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