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10 strategies and tactics for Client Relationship Manager

What is Client Relationship Manager strategy?

Team success often hinges on the ability to develop and implement effective strategies and tactics. It's a bit like playing chess, except that you have more than 1 player on each side.

Identifying the optimal Client Relationship Manager strategy can be challenging, especially when everyday tasks consume your time. To help you, we've assembled a list of examples to ignite your creativity.

Feel free to copy these examples into your favorite application, or leverage Tability to maintain accountability.

How to write your own Client Relationship Manager strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Client Relationship Manager strategy examples

You will find in the next section many different Client Relationship Manager tactics. We've included action items in our templates to make it as actionable as possible.

Strategies and tactics for strengthening relationships with an agency partner

  • ⛳️ Strategy 1: Enhance communication protocols

    • Establish regular weekly meetings with agency partner
    • Create a shared communication platform like Slack for transparent interactions
    • Set clear guidelines for email and message responses within 24 hours
    • Organise monthly video conferences for detailed project updates
    • Implement a feedback loop to address concerns in real-time
    • Schedule quarterly review sessions to evaluate communication effectiveness
    • Create a newsletter summarizing key updates and highlights
    • Develop a crisis communication plan for urgent matters
    • Set up regular touchpoints to verify alignment with agency objectives
    • Conduct annual training sessions on effective communication for teams

  • ⛳️ Strategy 2: Understand client needs deeply

    • Conduct a thorough initial needs assessment with the client
    • Hold quarterly meetings to review and update client needs and goals
    • Develop a client satisfaction survey and distribute it quarterly
    • Set up a dedicated client feedback portal
    • Implement bi-monthly check-ins focused on client-specific issues
    • Create personalised client roadmaps based on their business objectives
    • Introduce a client advisory board for continuous feedback
    • Review and analyse client feedback to identify patterns
    • Incorporate client needs into strategic planning sessions
    • Hold annual workshops with clients to co-create solutions

  • ⛳️ Strategy 3: Ensure satisfactory service delivery

    • Establish clear performance metrics and KPIs for service delivery
    • Align quarterly goals with client expectations and agency capabilities
    • Conduct regular internal reviews to monitor service performance
    • Hold weekly check-in meetings with Client Account Managers
    • Implement a structured onboarding process for new clients
    • Utilise project management tools for tracking deliverables
    • Develop a service escalation plan for resolving issues promptly
    • Conduct bi-annual audits to assess service quality
    • Set up an internal reward system for employees meeting service standards
    • Host quarterly brainstorming sessions with team members for service improvement ideas
communicationclient-satisfactionclient-account-managerproject-managercommunication-teamservice-delivery-team
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Strategies and tactics for growing the L&A Vertical Client Base

  • ⛳️ Strategy 1: Identify and Target New Prospects

    • Conduct market research to identify potential clients in the L&A vertical
    • Segment potential clients based on industry needs and size
    • Develop a prospect list with contact information and key decision-makers
    • Create a personalised outreach plan for high-priority prospects
    • Utilise social media platforms like LinkedIn to engage with potential clients
    • Attend industry conferences and events to network with potential clients
    • Organise webinars and workshops tailored for L&A clients
    • Collaborate with marketing to develop targeted content pieces for prospect engagement
    • Regularly update and refine the prospect list based on feedback and outcomes
    • Monitor competitor activities to identify potential client acquisition opportunities

  • ⛳️ Strategy 2: Enhance Client Relationships and Retention

    • Conduct regular check-ins with existing clients to gather feedback and understand needs
    • Offer customised solutions and services to meet specific client requirements
    • Implement a client satisfaction survey to gather actionable insights
    • Establish a loyalty program offering incentives for long-term partnerships
    • Provide ongoing training and support to clients for the services offered
    • Develop case studies showcasing client success stories for cross-promotional purposes
    • Host exclusive client events and appreciation days
    • Establish a client advisory board to gain insights and enhance service offerings
    • Set up a quick-response team for addressing client issues and queries
    • Review and evaluate client contracts annually for upsell and cross-sell opportunities

  • ⛳️ Strategy 3: Develop Strategic Partnerships and Alliances

    • Identify and connect with industry leaders and influencers for partnerships
    • Collaborate with complementary service providers to offer bundled solutions
    • Develop co-marketing campaigns with partners to reach a broader audience
    • Set up joint webinars and workshops with partner companies
    • Draft a partnership framework outlining goals, responsibilities, and outcomes
    • Leverage partner channels to distribute content and increase brand visibility
    • Establish formal alliances with academic institutions for research collaborations
    • Monitor partnership performance and report key metrics regularly
    • Explore potential mergers or acquisitions that align with strategic goals
    • Create an exclusive partner newsletter to keep partners informed and engaged
client-acquisitionpartnershipsmarketing-specialistclient-relationship-managersales-teampartnership-development-team
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Strategies and tactics for expanding into high-end client market

  • ⛳️ Strategy 1: Enhance branding and market positioning

    • Redesign the company logo and branding materials to reflect luxury and sophistication
    • Develop a comprehensive brand story that highlights fifty years of excellence and expertise
    • Engage a PR firm to generate media coverage in high-end industry publications
    • Revamp the company website to cater specifically to high-end clients, featuring detailed project case studies
    • Implement SEO strategies focusing on keywords like luxury construction, high-end builds, and bespoke design
    • Create a visual portfolio showcasing previous high-end projects to use in client meetings and social media
    • Develop a series of client testimonials and success stories from high-end projects
    • Attend and sponsor exclusive industry events and tradeshows to increase brand visibility
    • Establish partnerships with luxury real estate agencies and architects
    • Execute a targeted advertising campaign in luxury lifestyle magazines and platforms

  • ⛳️ Strategy 2: Improve client relationship management

    • Develop a CRM strategy tailored to high-end clients, focusing on personalisation and exclusivity
    • Train staff in high-touch customer service principles to cater to luxury client expectations
    • Implement a referral programme incentivising high-end clients to recommend services
    • Host exclusive events or private viewings of completed projects for VIP clients
    • Create a feedback loop with high-end clients to continually improve services
    • Assign dedicated project managers to high-end clients to ensure bespoke service
    • Gather insights from client surveys to adapt services to fit high-end market needs
    • Establish a loyalty programme offering curated perks and benefits for repeat high-end clients
    • Utilise high-tech tools and apps to offer high-end clients real-time project updates
    • Set up a luxurious client welcome package for new high-end clients

  • ⛳️ Strategy 3: Expand service offerings and expertise

    • Research current trends in luxury construction to diversify service offerings
    • Invest in professional development trainings for staff in high-end construction techniques
    • Develop speciality teams focusing on areas like smart home technologies and eco-friendly design options
    • Create exclusive partnerships with premium suppliers and brands
    • Offer design and architectural consultancy services alongside construction services
    • Launch a heritage-inspired bespoke custom build service for historic renovations
    • Promote sustainability by offering green building certifications and eco-friendly materials
    • Incorporate the latest technology and innovation within construction processes
    • Form a distinguished advisory board with industry experts to steer high-end project execution
    • Document and benchmark new services to evaluate market response and adjust accordingly
luxury-brandingclient-relationshipproject-managercustomer-service-representativemarketing-teamsales-team
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Strategies and tactics for identifying Market Gaps and Opportunities

  • ⛳️ Strategy 1: Conduct a comprehensive market analysis

    • Analyse market trends and emerging industries to find growth opportunities
    • Conduct competitive analysis to identify unmet needs that competitors aren't addressing
    • Survey existing clients to understand their current challenges and future needs
    • Utilise data analytics to identify patterns in client behaviours and service usage
    • Examine customer feedback and complaints to identify service gaps
    • Assess external economic factors that could impact market segments
    • Identify underserved customer demographics within your target market
    • Research future technology advancements that could benefit clients
    • Benchmark against industry standards to identify gaps in your offerings
    • Regularly review and update the findings to adapt to market changes

  • ⛳️ Strategy 2: Develop targeted service offerings

    • Design specific solutions that address the identified market gaps
    • Tailor financial management and business advisory services for different industries
    • Introduce AI-based automation tailored for small to medium-sized businesses
    • Create customised branding and marketing packages to enhance client visibility
    • Offer flexible funding solutions and workshops on how to secure financing
    • Develop educational workshops that focus on current market trends
    • Launch a sales accelerator program focused on industry-specific growth
    • Incorporate client feedback in developing and refining service offerings
    • Regularly evaluate and adjust offerings based on market feedback
    • Collaborate with partners to broaden your service delivery capabilities

  • ⛳️ Strategy 3: Enhance client involvement and satisfaction

    • Implement a customer relationship management (CRM) system to track client interactions
    • Schedule regular check-ins with clients to ensure their needs are being addressed
    • Create a client advisory board to provide feedback and share insights
    • Offer value-added services like free webinars and industry reports
    • Develop a loyalty program to reward long-term clients
    • Host networking events to connect clients with industry leaders
    • Establish a referral program to encourage clients to promote your services
    • Utilise social media to engage clients and create a community around your services
    • Create success stories and case studies to highlight client achievements
    • Continuously train your team to enhance client service and relationship skills
market-analysisclient-satisfactionbusiness-analystcustomer-relationship-managermarket-research-teamclient-services-team
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Strategies and tactics for managing and strengthening relationships with an agency partner

  • ⛳️ Strategy 1: Establish clear communication protocols

    • Schedule regular check-in meetings with the agency partner
    • Create a shared communication platform for seamless information exchange
    • Set clear expectations for response times to emails and calls
    • Develop a communication protocol document and distribute it to both teams
    • Establish a point of contact for specific areas of cooperation
    • Use project management tools to track communication and tasks
    • Encourage open and transparent communication at all times
    • Implement regular feedback sessions to address communication issues
    • Develop a crisis communication plan for emergencies
    • Regularly review and update communication protocols

  • ⛳️ Strategy 2: Deeply understand client needs

    • Conduct detailed kick-off meetings to understand client needs
    • Regularly gather feedback from clients to identify shifting needs
    • Assign dedicated Account Managers to specific clients
    • Develop client profiles that outline key requirements and goals
    • Use data analytics to track client behaviour and preferences
    • Implement a client survey programme to gather insights
    • Schedule regular feedback sessions with clients
    • Create customised service packages based on client needs
    • Track industry trends to anticipate client needs
    • Foster a culture of empathy and active listening within the team

  • ⛳️ Strategy 3: Ensure satisfactory service delivery

    • Implement a service quality tracking system
    • Regularly review service delivery against client expectations
    • Ensure clear and detailed service level agreements (SLAs) are in place
    • Establish a quality assurance team to monitor service quality
    • Provide ongoing training for Account Managers on service standards
    • Set up a dedicated client support hotline
    • Conduct regular service performance reviews with the agency partner
    • Create a client satisfaction survey and act on the results
    • Develop a system for swiftly addressing service issues
    • Maintain transparent reporting on service performance to clients
communication-protocolsclient-needsaccount-managerquality-assurance-specialistclient-supportquality-assurance
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Strategies and tactics for engaging and converting FMCG and Agric businesses

  • ⛳️ Strategy 1: Develop targeted marketing campaigns

    • Conduct market research to understand the specific needs and challenges of FMCG and Agric sectors
    • Create tailored marketing materials highlighting your firm's expertise and successful case studies in similar industries
    • Utilise digital marketing channels such as LinkedIn and industry-specific forums to reach decision-makers
    • Host webinars and online events addressing asset management solutions for FMCG and Agric businesses
    • Invest in SEO strategies to ensure your content ranks highly for relevant industry searches
    • Develop informative blogs and articles addressing common pain points in asset management for these sectors
    • Leverage email marketing to share success stories and industry insights with prospective clients
    • Use targeted advertising on platforms frequently used by FMCG and Agric professionals
    • Collaborate with industry influencers or thought leaders to endorse your services
    • Attend relevant industry conferences and trade shows to network and showcase your firm's expertise

  • ⛳️ Strategy 2: Build strategic partnerships

    • Identify key players and organisations within the FMCG and Agric sectors for potential partnerships
    • Create partnership proposals that demonstrate mutual benefit and alignment with partner goals
    • Engage in joint ventures or collaborations to present your asset management solutions
    • Offer co-branded content and initiatives to leverage combined market reach
    • Network with industry associations to gain credibility and access to member firms
    • Propose innovative projects with manageable risk, showcasing asset management capabilities
    • Organise co-hosted events highlighting expertise areas that address industry challenges
    • Share market insights and analytics that can inform partners' strategies
    • Facilitate cross-industry workshops to identify unmet needs and collaborative opportunities
    • Develop a referral program where current partnerships can recommend your firm to others

  • ⛳️ Strategy 3: Enhance client engagement and retention

    • Create a dedicated account team specialising in FMCG and Agric industry needs
    • Develop personalised asset management plans catered to individual business objectives
    • Implement a customer relationship management (CRM) system for seamless communication
    • Offer value-added services such as financial forecasting and risk assessment workshops
    • Conduct regular review meetings to ensure client satisfaction and address concerns
    • Send quarterly market updates and performance reports to keep clients informed
    • Provide training sessions on financial best practices to enhance client capabilities
    • Introduce a loyalty program offering discounts or perks for long-standing clients
    • Gather client feedback regularly to improve service offerings
    • Celebrate client achievements publicly through case studies or recognition initiatives
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Strategies and tactics for enhancing account management as a CEO in executive search consultancy

  • ⛳️ Strategy 1: Establish strong client relationships

    • Schedule regular meetings with key clients to understand their needs
    • Develop a personalised communication plan for each major client
    • Create a feedback loop to gather client insights and adjust strategies
    • Implement a customer relationship management (CRM) system
    • Assign dedicated account managers for each major client
    • Host client appreciation events to strengthen relationships
    • Encourage regular check-ins from the account management team
    • Develop case studies from successful engagements to build trust
    • Train team members on exceptional customer service practices
    • Set up a client advisory board for advanced collaboration

  • ⛳️ Strategy 2: Optimise internal processes

    • Conduct a workflow analysis to identify bottlenecks
    • Standardise the client onboarding process
    • Implement project management tools for better coordination
    • Train staff on efficient use of technology
    • Establish key performance indicators (KPIs) for account management
    • Regularly review and improve operational procedures
    • Encourage cross-department collaboration to enhance service delivery
    • Automate routine tasks to boost productivity
    • Ensure clear documentation of every client interaction
    • Develop a contingency plan for managing unexpected client requests

  • ⛳️ Strategy 3: Expand market intelligence

    • Regularly research industry trends and competitor activities
    • Subscribe to industry publications and reports
    • Attend industry conferences and networking events
    • Set up a market intelligence team to gather insights
    • Use data analytics tools to interpret market data
    • Develop client-specific market insights reports
    • Engage in thought leadership by sharing insights with clients
    • Create a knowledge-sharing platform within the company
    • Partner with industry analysts for a deeper understanding
    • Regularly update clients on relevant market changes
client-relationshipsmarket-intelligenceaccount-managercrm-specialistmarket-intelligence-teamaccount-management-team
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Strategies and tactics for analysing Infosys Resource & Capability Matrix

  • ⛳️ Strategy 1: Leverage key strengths to diversify market dependency

    • Enhance marketing efforts in non-US regions leveraging global talent pool
    • Develop strategic partnerships to penetrate new markets using existing client relationships
    • Expand digital capabilities to cater to localised needs in emerging markets
    • Utilise brand reputation to enter European and APAC markets
    • Conduct innovation workshops to tailor services for diverse markets
    • Promote thought leadership through global webinars and conferences
    • Utilise innovation capabilities to create market-specific solutions
    • Drive collaborative projects with local governments and agencies
    • Establish regional offices to boost market presence
    • Invest in local talent acquisition to enhance cultural alignment

  • ⛳️ Strategy 2: Reduce dependency on high attrition talent

    • Enhance employee engagement programmes to reduce attrition rates
    • Provide competitive compensation and benefits packages
    • Implement regular performance and satisfaction surveys
    • Foster a culture of innovation and growth to retain talent
    • Enhance leadership training at Infosys Leadership Institute
    • Offer career advancement opportunities and reskilling initiatives
    • Introduce flexible work arrangements to improve work-life balance
    • Establish mentorship and buddy systems for new hires
    • Recognise and reward high-performing employees
    • Implement a feedback loop to address employee concerns proactively

  • ⛳️ Strategy 3: Optimise R&D and consulting capabilities

    • Increase investment in R&D to elevate innovation potential
    • Develop a knowledge sharing hub for best practices in consulting
    • Train consulting teams to improve client interaction and problem resolution
    • Integrate AI tools to enhance consulting service delivery
    • Host innovation sprints to generate new consulting solutions
    • Collaborate with leading research institutions for knowledge advancements
    • Leverage global consulting teams to address regional needs
    • Create centres of excellence focussing on consulting and R&D
    • Conduct industry benchmarking to align consulting services with global standards
    • Offer consultancy certification programmes to upskill employees
diversificationtalent-retentionmarketing-strategisthr-managerr&d-teamconsulting-team
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Strategies and tactics for expanding Sterling Tour and Travel Agency into the Kenyan Market

  • ⛳️ Strategy 1: Forge strategic partnerships

    • Identify and partner with a medium-sized Kenyan tour and travel agency
    • Leverage the local partner’s market knowledge and customer base
    • Align services to meet local cultural and tourist preferences
    • Ensure clear communication channels with partners
    • Negotiate mutually beneficial terms in partnership agreements
    • Engage local travel influencers to promote joint offerings
    • Create co-branded marketing materials with local partners
    • Host joint events and travel expos to increase brand visibility
    • Develop shared objectives and performance metrics
    • Regularly review and refine partnership strategies

  • ⛳️ Strategy 2: Adapt services to local market conditions

    • Research and understand customer preferences in Kenya
    • Develop Kenya-specific travel packages including popular destinations
    • Implement a pricing strategy that reflects local purchasing power
    • Offer flexible payment options tailored to Kenyan market needs
    • Launch culturally immersive experiences like safaris and heritage tours
    • Translate marketing materials into Swahili and other local languages
    • Align services with environmental and cultural preservation initiatives
    • Conduct training sessions for employees on local customs and practices
    • Incorporate feedback from local customers into service offerings
    • Regularly update offerings based on seasonal tourist trends

  • ⛳️ Strategy 3: Enhance marketing and brand awareness

    • Launch social media campaigns targeting Kenyan travellers
    • Partner with local influencers to widen digital reach
    • Participate in local and international travel expos
    • Utilise radio and print media to reach different demographics
    • Highlight local partnerships in marketing communications
    • Develop emotional and engaging storytelling content
    • Create promotional videos showcasing Kenyan attractions
    • Establish a customer referral programme
    • Leverage customer testimonials in marketing materials
    • Conduct surveys to measure brand awareness and adapt strategies
partnershipslocalizationstrategic-plannermarketing-specialistmarketing-teambusiness-development-team
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Strategies and tactics for developing a strategic growth plan for AMI

  • ⛳️ Strategy 1: Expand client base through strategic outreach and networking

    • Identify top industries where AMI’s services can add significant value
    • Develop targeted marketing campaigns tailored to these industries
    • Attend industry conferences and networking events relevant to potential client industries
    • Create strategic partnerships with complementary businesses to expand referrals
    • Leverage LinkedIn and other professional networks to connect with decision makers
    • Offer free, high-value webinars to showcase expertise and attract new leads
    • Implement a referral program to incentivise existing clients to refer new business
    • Participate in online business communities and forums to increase visibility
    • Cultivate relationships with influencers in target industries
    • Monitor KPIs and client acquisition cost to refine outreach strategies

  • ⛳️ Strategy 2: Enhance service offerings and increase client lifetime value

    • Conduct a needs assessment to identify additional services clients may value
    • Develop advanced tier packages for existing service lines offering added benefits
    • Create bundled service packages that encourage clients to engage in long-term contracts
    • Implement a customer feedback loop to continuously improve service offerings
    • Develop upselling and cross-selling strategies for existing clients
    • Design a comprehensive client onboarding process that highlights all service capabilities
    • Initiate a client advisory board to involve clients in product/service development
    • Develop case studies that demonstrate successful long-term client outcomes
    • Focus on consistent follow-ups and regular check-ins to maintain client relationships
    • Monitor client churn rates and adjust strategies to enhance retention

  • ⛳️ Strategy 3: Scale the team to support growth and reduce reliance on Amy Matthews

    • Evaluate current team roles and responsibilities to identify gaps
    • Create job descriptions for new roles critical to supporting growth initiatives
    • Implement a hiring plan to recruit skilled professionals aligned with company culture
    • Develop a comprehensive onboarding programme to integrate new hires effectively
    • Establish a mentorship scheme to facilitate knowledge transfer from existing staff
    • Empower team members with ownership of projects to foster responsibility
    • Implement regular team training and development sessions to improve skills
    • Encourage an open feedback culture to keep team morale high
    • Leverage virtual assistants or contractors for non-core activities
    • Set clear, measurable goals for individual and team performance
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How to track your Client Relationship Manager strategies and tactics

Having a plan is one thing, sticking to it is another.

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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