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Objective

Achieve full contract coverage

1. Develop and implement strategies to cover 50% of uncovered contracts by week 6
2. Obtain full coverage for all identified contracts by week 12
3. Identify and list all contracts lacking coverage by week 2

Objective

Increase automation coverage of manual test cases to 50%

1. Identify and prioritize 100% of manual test cases suitable for automation by week 4
2. Develop and implement automation scripts for 25% of identified test cases by week 6
3. Achieve 50% automation coverage by successfully testing and deploying new scripts by week 12

Objective

Elevate overall test coverage across all features

1. Implement a process for monitoring and increasing test coverage on an ongoing basis
2. Identify and address 30% of areas with low test coverage across existing features
3. Achieve 70% code coverage for all new features developed in the next quarter

Objective

Enhance global issue feedback classification accuracy and coverage

1. Reduce incorrect feedback classification cases by at least 25%
2. Improve machine learning model accuracy for feedback classification by 30%
3. Expand feedback coverage to include 20 new globally-relevant issues

Objective

Enhance automation coverage in UPI's T1 and T2 services

1. Decrease deployment time for T1 and T2 services by 40% using automation
2. Achieve 95% deployment stability for automated T1 and T2 services
3. Expand backend automation to cover 70% of T1 services by the end of the quarter

Objective

Increase test automation coverage to 80%

1. Develop and implement 20% more automated tests every month
2. Maintain less than 5% failure rate in our automated tests
3. Improve average test execution time by 15%

Objective

Increase test coverage and automation to enhance proactive debt remediation

1. Implement end-to-end testing to validate entire debt remediation process
2. Achieve 100% coverage for high-risk debt remediation scenarios
3. Reduce manual effort by 50% through automation of debt remediation tasks

Objective

Enhance the team's testing skills and knowledge

1. Complete three training sessions on advanced testing techniques
2. Reduce average testing time by 30% without compromising defect discovery
3. Increase test coverage by 25% in codebase ensuring high quality

Objective

Enhance mobile app quality through effective mobile testing

1. Increase our mobile app's user-interface test coverage to 90%
2. Reduce app crash rates by 30% through rigorous stress tests
3. Improve bug detection by 40% with automated test scripts implementation

Objective

Implement unit-testing in Mid-Office

1. Develop a comprehensive unit testing plan within 4 weeks
2. Train the team on unit-testing best practices and tools by 6 weeks
3. Achieve 80% code coverage with unit tests by the end of the quarter

Objective

Deliver feature-rich product releases with minimal bugs

1. Conduct rigorous weekly QA sessions for every newly developed feature
2. Increase unit test coverage to 90% for every product feature
3. Decrease in reported post-release bugs by 30%

Objective

Substantially reduce technical debt across all projects

1. Achieve 95% test code coverage to identify and correct hidden bugs
2. Decrease codebase complexity by 25% using refactoring techniques
3. Conduct bi-weekly code reviews to identify and solve 30% of debt issues

Objective

Increase test automation percentage to 80%

1. Implement 60% of test automation by the end of the first month
2. Finalize and establish 80% test automation by the end of the objective's period
3. Improve test coverage with automation to 70% by end of the second month

Objective

Give leadership a trusted view of what marketing contributes

1. Increase the share of closed-won revenue with a known marketing source from 40% to 80%
2. Get Sales and Marketing to agree on one pipeline report, reviewed weekly, up from 0
3. Cut time to produce the monthly marketing report from 2 days to 2 hours

Objective

Get customer feedback on every release

1. Collect customer feedback on 100% of releases within 2 weeks, up from 25%
2. Include at least one customer in 80% of sprint reviews, up from 0%
3. Reduce time from feedback to shipped fix from 6 weeks to 2 weeks

Objective

Raise engagement and keep our best people

1. Increase engagement score from 68 to 78
2. Reduce regretted attrition from 12% to 6% annualized
3. Give 100% of employees a development plan, up from 45%

Objective

Get a reliable health score on every account

1. Score 100% of accounts with an automated health score, up from 0%
2. Flag 80% of churned accounts as at-risk at least 60 days before renewal, up from 25%
3. Run a save plan on 100% of at-risk accounts over $10k ARR

Objective

Deflect repeat tickets with self-serve help

1. Reduce tickets on the top 10 repeat topics from 900 to 400 per month
2. Publish or update help articles for 100% of the top 25 ticket topics, up from 40%
3. Raise help center self-serve rate from 30% to 55%

Objective

Catch the bugs customers would see before release

1. Reduce bugs found in production from 40 to 15 per month
2. Raise automated test coverage on critical user flows from 45% to 85%
3. Cut flaky test rate from 8% to 1%

Objective

Close the highest-risk security gaps before they're found

1. Patch 100% of critical vulnerabilities within 7 days, up from 60%
2. Enforce SSO and MFA on 100% of internal tools, up from 70%
3. Reduce open high-severity findings from 45 to 10

Objective

Reduce non-essential spend

1. Reduce software spend by 20% by cutting unused licenses and duplicate tools
2. Give 100% of budget owners a monthly spend-vs-budget view, up from 30%
3. Keep total spend within 2% of budget, from 9% over

Objective

Reduce regretted attrition

1. Cut regretted attrition from 14% to 7% annualized
2. Hold stay conversations with 100% of high performers, up from 20%
3. Bring pay for critical roles to at least market median, up from 60% of roles

Objective

Meet GDPR and privacy expectations across the business

1. Map 100% of systems that process personal data, up from 50%
2. Respond to 100% of data subject requests within 30 days, up from 70%
3. Complete privacy training for 95% of employees, up from 40%

Objective

Standardize the terms we accept

1. Publish a fallback playbook covering the top 15 negotiated clauses
2. Reduce contracts with non-standard liability terms from 30% to 10%
3. Store 100% of signed contracts in one searchable repository, up from 60%