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tability.ioWhat are Service Infrastructure OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.
We understand that setting OKRs can be challenging, so we have prepared a set of examples tailored for Service Infrastructure. Take a peek at the templates below to find inspiration and kickstart your goal-setting process.
If you want to learn more about the framework, you can read our OKR guide online.
Service Infrastructure OKRs examples
You will find in the next section many different Service Infrastructure Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).
Hope you'll find this helpful!
OKRs to enhance service infrastructure to improve customer satisfaction
ObjectiveImprove customer satisfaction through enhanced service infrastructure
KREnhance service infrastructure to achieve a 10% reduction in customer complaints- KRImplement a customer feedback system resulting in a 15% increase in positive feedback
Train employees to address customer concerns effectively and efficiently- Analyze feedback data to identify areas for improvement and implement necessary changes
- Conduct a survey to gather customer feedback on a regular basis
- Implement a rewards program to incentivize customers to provide positive feedback
- KRReduce average resolution time by 20% through optimized service processes
- Regularly evaluate and update service technology and tools to improve response time
- Streamline service protocols and eliminate unnecessary steps to expedite resolution time
- Implement training programs to enhance the skills and efficiency of service representatives
- Identify bottlenecks in service process through thorough analysis and data examination
- KRIncrease customer satisfaction score by 10% through improved service response time
OKRs to enhance reliability and performance across all services
- ObjectiveEnhance reliability and performance across all services
- KRReduce service response time by 15%
- Implement efficient customer service training programs
- Evaluate and streamline service processes
- Upgrade customer service management software
- KRDecrease service related customer complaints by 20%
- Implement comprehensive staff training for improved customer service
- Regularly review and improve service quality
- Enhance customer complaint handling procedures
- KRIncrease server uptime to 99.9% across all services
- Enhance monitoring systems to preemptively detect issues
- Apply regular updates, patches, and maintenance schedules
- Implement redundant hardware and failover technology in server infrastructure
OKRs to enhance scalability and efficiency of deployed cloud systems
- ObjectiveEnhance scalability and efficiency of deployed cloud systems
- KRReduce infrastructure costs by 15% through optimization of cloud services
- Implement cost-efficient cloud service solutions
- Identify potential areas for resource optimization
- Perform comprehensive audit of existing cloud service usage
- KRSuccessfully achieve 99.9% uptime across all deployed cloud services
- Implement robust redundancy measures for every service
- Utilize real-time notifications for immediate incident response
- Regularly monitor and assess cloud service performance and health
- KRImplement upgrades for 3 existing cloud architectures to improve performance benchmarks
- Execute upgrades on the 3 existing systems
- Research available cloud architecture upgrades
- Identify performance shortcomings in current cloud architectures
OKRs to efficiently eliminate the existing datacenter to minimize costs
- ObjectiveEfficiently eliminate the existing datacenter to minimize costs
- KRReduce data center infrastructure costs by 20% through efficient decommissioning
- Identify underutilized or outdated equipment for decommissioning
- Evaluate effectiveness of current data center infrastructure
- Implement efficient decommissioning processes to reduce costs
- KRAchieve 30% cost savings by transitioning to cloud-based services
- Analyze cost comparison between current and cloud-based services
- Develop and implement transition plan to cloud services
- Identify potential cloud-based service providers
- KRTrain IT team to manage new services, increasing operational efficiency by 25%
- Evaluate performance improvements post-training
- Identify necessary training for IT team for new services
- Schedule and conduct IT training sessions
OKRs to successfully migrate on-premises infrastructure to cloud service
- ObjectiveSuccessfully migrate on-premises infrastructure to cloud service
- KRTrain all team members on how to use the new cloud service effectively
- Schedule training sessions for all team members
- Identify suitable training course for new cloud service
- Monitor and assess team's proficiency post-training
- KRComplete migration of all essential data and applications using cloud service
- Begin transferring prioritized data to the cloud service
- Assess and categorize all data and applications for migration
- Conduct thorough post-migration testing and verification
- KRAchieve cost savings of at least 20% compared to current on-premises setup
- Establish and implement a company-wide energy saving program
- Evaluate and implement more efficient, cost-effective technologies
- Initiate negotiations with current vendors for price reductions
OKRs to enhance IT stability in the DACH region through strategic global and local collaborations
- ObjectiveEnhance IT stability in the DACH region through strategic global and local collaborations
- KRImplement 2 new IT infrastructure projects successfully with minimized downtime
- Implement projects during least busy hours to minimize disruption
- Prioritize tasks, delegate accordingly, and monitor progress regularly
- Identify required resources and create detailed project plans for each system
- KRSecure 3 new strategic partnerships with reputable IT service providers by end of Q2
- Finalize and formalize partnership agreements
- Identify reputable IT service providers for potential partnership
- Set up meetings to present partnership proposals
- KRAchieve a 25% reduction in IT-related complaints/issues from regional stakeholders
- Improve IT infrastructure for enhanced efficiency
- Implement advanced IT troubleshooting training for staff
- Establish effective communication channels for IT issues
OKRs to improve Stability of E-commerce Platform
- ObjectiveImprove Stability of E-commerce Platform
- KRAchieve a 95% uptime rate for payment processing services by collaborating with reliable payment service providers
- KRDecrease platform downtime by 20% through infrastructure upgrades and proactive monitoring
- Upgrade critical infrastructure components to ensure better performance and increased reliability
- Establish regular maintenance and testing schedules to minimize unexpected downtime occurrences
- Implement improved monitoring systems to detect potential issues and address them proactively
- Conduct infrastructure analysis to identify areas requiring upgrades for minimizing downtime
- KRIncrease average page load speed by 15% through performance optimization techniques
- Optimize and compress images to reduce their file sizes
- Enable cache settings to store static content and speed up page loading
- Reduce server response time by optimizing database queries and code efficiency
- Minimize the number of HTTP requests by combining CSS and JavaScript files
- KRReduce customer support tickets related to technical issues by 25% through bug fixes and system improvements
- Conduct thorough analysis of customer support tickets to identify common technical issues
- Collaborate with development team to prioritize and address identified bugs for resolution
- Implement regular system maintenance and updates to prevent potential technical issues
- Enhance user interface and provide clear instructions for self-help troubleshooting on customer portal
OKRs to successful migration of services from OnPremise to cloud
- ObjectiveSuccessful migration of services from OnPremise to cloud
- KRIdentify and categorize all OnPremise services for migration by end of Week 3
- Compile a list of all OnPremise services currently in use
- Categorize each service based on priority for migration
- Create a detailed migration schedule by end of Week 3
- KRConduct post-migration validation to ensure 100% functionality for all migrated services
- Verify functionality of every migrated service
- Resolve any identified post-migration issues
- Conduct post-migration system checks
- KRAchieve 70% service migration while ensuring zero disruption in client services
- Identify and prioritize critical services for migration
- Develop and execute a detailed migration plan
- Continuously monitor and troubleshoot during migration
OKRs to efficiently migrate services and databases to Google Cloud
- ObjectiveEfficiently migrate services and databases to Google Cloud
- KRAchieve minimal downtime during the migration process
- Conduct regular communication regarding the migration process with all relevant stakeholders
- Perform a thorough assessment of the existing infrastructure and identify potential issues
- Develop a detailed migration plan with clear timelines and allocated resources
- Implement redundancy measures and backup systems to minimize the impact of any disruptions
- KROptimize costs by analyzing and implementing cost-effective solutions in Google Cloud
- Identify and eliminate any unnecessary services or resources to reduce expenses
- Regularly monitor and review cost reports and adjust strategies accordingly
- Research and implement more cost-effective alternatives or optimized configurations for existing services
- Conduct a thorough analysis of current Google Cloud services and associated costs
- KREnsure seamless data migration from existing databases to Google Cloud
- Perform necessary data cleansing and transformation to ensure compatibility with Google Cloud
- Assess current database structure and data volume for smooth migration planning
- Create a detailed data migration strategy outlining steps, tools, and timelines
- Execute step-by-step migration process, verifying data integrity and minimizing downtime
- KRSuccessfully migrate all services from current platform to Google Cloud
How to write your own Service Infrastructure OKRs
1. Get tailored OKRs with an AI
You'll find some examples below, but it's likely that you have very specific needs that won't be covered.
You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.
- 1. Go to Tability's plan editor
- 2. Click on the "Generate goals using AI" button
- 3. Use natural language to describe your goals
Tability will then use your prompt to generate a fully editable OKR template.
Watch the video below to see it in action 👇
Option 2. Optimise existing OKRs with Tability Feedback tool
If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.
- 1. Go to Tability's plan editor
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on "Generate analysis"
Tability's Strategy Map makes it easy to see all your org's OKRsTability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
You can then decide to accept the suggestions or dismiss them if you don't agree.
Option 3. Use the free OKR generator
If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.
Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.
Service Infrastructure OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to track your Service Infrastructure OKRs
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Service Infrastructure OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to improve team responsiveness
- OKRs to improve ticket resolution process in DACH region
- OKRs to enhance training areas for improvement identification
- OKRs to establish comprehensive food safety training across the company
- OKRs to enhance efficiency in printing production lineup
- OKRs to boost gross margin in warehouse operations