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tability.ioWhat are Satisfaction OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
How you write your OKRs can make a huge difference on the impact that your team will have at the end of the quarter. But, it's not always easy to write a quarterly plan that focuses on outcomes instead of projects.
That's why we have created a list of OKRs examples for Satisfaction to help. You can use any of the templates below as a starting point to write your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Satisfaction OKRs examples
We've added many examples of Satisfaction Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.
Hope you'll find this helpful!
OKRs to strengthen reporting capabilities in Workday for higher education sector
ObjectiveStrengthen reporting capabilities in Workday for higher education sector
KRCreate and implement five new comprehensive higher education reports in Workday
Identify key data points for inclusion in comprehensive reports- Implement and test new reports in the live system
- Design five new report templates in Workday
- KRIncrease satisfaction among higher education Workday users by 20% through improved reporting
- Implement feedback system for regular user experience reports
- Develop comprehensive training on advanced reporting features
- Enhance reporting interface for improved user-friendliness
- KRComplete specialized Workday reporting training for higher education within four weeks
- Allocate study hours weekly to complete the training
- Review and practice training topics weekly until proficient
- Register for specialized Workday reporting training for higher education
OKRs to enhance customer satisfaction in local car rental service
- ObjectiveEnhance customer satisfaction in local car rental service
- KRReduce customer complaint cases by 20% through improving service quality
- Implement comprehensive customer service training for all staff
- Offer customer feedback options to identify problem areas
- Develop and implement solutions to address common complaints
- KRIncrease customer satisfaction rates to 85% as measured by post-rental surveys
- Initroduce post-rental follow-ups to address issues
- Revamp the complaint resolution process
- Implement customer service training for all rental service representatives
- KRAchieve 15% repeat customers via the implementation of a loyalty program
- Monitor and regularly adjust the program based on customer feedback
- Design an attractive, accessible, and beneficial loyalty program
- Train staff to promote and explain the loyalty program
OKRs to enhance the service quality for customer satisfaction
- ObjectiveEnhance the service quality for customer satisfaction
- KRAchieve 98% on-time service delivery rate
- Implement efficient route planning and schedule system for deliveries
- Upgrade tracking and reporting mechanisms for more accuracy
- Improve staff training on time management and customer service
- KRIncrease service usage by 20%
- Offer promotions or discounts encouraging more frequent usage
- Enhance service features to improve customer satisfaction and retention
- Implement targeted marketing campaigns to reach more potential customers
- KRReduce customer complaints by 30%
- Regularly train staff in customer satisfaction strategies
- Implement and strictly follow customer service quality standards
- Inspect complaint feedback and make required improvements
OKRs to enhance service infrastructure to improve customer satisfaction
- ObjectiveImprove customer satisfaction through enhanced service infrastructure
- KREnhance service infrastructure to achieve a 10% reduction in customer complaints
- KRImplement a customer feedback system resulting in a 15% increase in positive feedback
- Train employees to address customer concerns effectively and efficiently
- Analyze feedback data to identify areas for improvement and implement necessary changes
- Conduct a survey to gather customer feedback on a regular basis
- Implement a rewards program to incentivize customers to provide positive feedback
- KRReduce average resolution time by 20% through optimized service processes
- Regularly evaluate and update service technology and tools to improve response time
- Streamline service protocols and eliminate unnecessary steps to expedite resolution time
- Implement training programs to enhance the skills and efficiency of service representatives
- Identify bottlenecks in service process through thorough analysis and data examination
- KRIncrease customer satisfaction score by 10% through improved service response time
OKRs to enhance employee commuting efficiency and satisfaction
- ObjectiveEnhance employee commuting efficiency and satisfaction
- KRAchieve a satisfaction rate of 85% from the employee transport service survey
- Conduct a feedback survey after each trip to identify improvements
- Train drivers in customer service and safe driving practices
- Implement regular maintenance for all employee transport vehicles
- KRIncrease company shuttle bus usage by 20%
- Increase employee awareness of the shuttle service
- Implement a reward program for frequent shuttle bus users
- Improve bus frequency during peak hours
- KRImplement a flexible commuting policy accessible to at least 90% of employees
- Survey employees on their commuting preferences and challenges
- Draft a customizable, flexible commuting policy
- Incorporate policy into company handbook for universal accessibility
OKRs to boost event participation and enhance attendee satisfaction
- ObjectiveBoost event participation and enhance attendee satisfaction
- KRImprove attendee feedback scores by 15%
- Implement training for staff on customer service skills
- Enhance event content based on previous feedback
- Develop targeted surveys for attendees after the event
- KRIncrease online event registration by 20%
- Implement a robust social media marketing strategy
- Offer early registration discounts or incentives
- Improve website usability and registration process
- KRLaunch at least two new interactive activities for event attendees
- Brainstorm concepts for interactive activities
- Implement the interactive activities at the event
- Develop detailed plans for two chosen activities
OKRs to improve IT service desk performance and customer satisfaction
- ObjectiveImprove IT service desk performance and customer satisfaction
- KRAchieve 90% customer satisfaction rating in user surveys
- Implement regular training for customer service team
- Develop customer-centric policies and strategies
- Establish a user feedback system post-service
- KRIncrease first contact resolution rate to 80%
- Implement a robust knowledge management system
- Regularly monitor and analyze resolution metrics
- Train customer service team on effective problem-solving techniques
- KRReduce average ticket resolution time by 20%
- Implement advanced ticket prioritization system
- Streamline communication processes within the team
- Provide comprehensive problem-solving training to staff
OKRs to amplify employee satisfaction and overall wellbeing
- ObjectiveAmplify employee satisfaction and overall wellbeing
- KRImplement 2 wellbeing initiatives based on employee feedback
- Communicate and launch initiatives to employees
- Develop action plans for the top 2 initiatives
- Review employee feedback on desired wellbeing initiatives
- KRDecrease annual employee turnover rate by 15%
- Provide competitive compensation and attractive benefits
- Improve employee morale with team building activities
- Implement comprehensive employee growth and development programs
- KRIncrease employee satisfaction score by 20% through anonymous surveys
- Analyze feedback data to identify dissatisfaction areas
- Implement changes based on survey results
- Develop and distribute an anonymous employee satisfaction survey
OKRs to enhance customer satisfaction in car rental booking process
- ObjectiveEnhance customer satisfaction in car rental booking process
- KRImplement user-friendly interface increasing customer engagement by 35%
- Conduct user testing to understand interface improvement needs
- Collaborate with design team to create responsive layout
- Monitor analytics to track increased customer engagement
- KRReduce booking errors and cancellation by 30%
- Provide training for staff on efficient booking management
- Implement a double-check system before finalizing bookings
- Introduce customer verification steps to reduce errors
- KRIncrease customer service response time by 40%
- Implement comprehensive training for customer service representatives
- Hire more customer service representatives
- Invest in efficient customer service software
OKRs to enhance spendability for improved customer satisfaction
- ObjectiveEnhance spendability for improved customer satisfaction
- KRImplement 2 new customer-focused promotional campaigns
- Execute and monitor the promotional campaigns
- Identify potential customer needs and interests for promotional campaigns
- Develop strategies and materials for two new campaigns
- KRIncrease monthly budget allocation to customers by 20%
- Implement the new increased budget into the financial plan
- Determine a 20% increase of these individual amounts
- Calculate the current budget allocation for each customer
- KRImprove customer service training to decrease complaints by 30%
- Implement comprehensive customer service training program
- Address complaint areas during team coaching sessions
- Monitor and assess staff's interaction with customers
How to write your own Satisfaction OKRs
1. Get tailored OKRs with an AI
You'll find some examples below, but it's likely that you have very specific needs that won't be covered.
You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.
- 1. Go to Tability's plan editor
- 2. Click on the "Generate goals using AI" button
- 3. Use natural language to describe your goals
Tability will then use your prompt to generate a fully editable OKR template.
Watch the video below to see it in action 👇
Option 2. Optimise existing OKRs with Tability Feedback tool
If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.
- 1. Go to Tability's plan editor
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on "Generate analysis"
Tability's Strategy Map makes it easy to see all your org's OKRsTability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
You can then decide to accept the suggestions or dismiss them if you don't agree.
Option 3. Use the free OKR generator
If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.
Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.
Satisfaction OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to track your Satisfaction OKRs
OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Satisfaction OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to implement Crowdstrike enterprise endpoint security with new features
- OKRs to enhance data quality and KPI report precision
- OKRs to achieve significant cost reduction in metal fabrication
- OKRs to effective implementation of DevSecOps in the team
- OKRs to efficiently manage and coordinate the Trello board
- OKRs to accelerate the path to profitability