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tability.ioWhat are Patient Satisfaction OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
To aid you in setting your goals, we have compiled a collection of OKR examples customized for Patient Satisfaction. Take a look at the templates below for inspiration and guidance.
If you want to learn more about the framework, you can read our OKR guide online.
Patient Satisfaction OKRs examples
You will find in the next section many different Patient Satisfaction Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).
Hope you'll find this helpful!
OKRs to develop effective patient re-engagement strategy for the clinic
ObjectiveDevelop effective patient re-engagement strategy for the clinic
KRIncrease patient return rate by 15% through personalized follow-up activities
Implement a patient satisfaction feedback system- Develop a personalized post-appointment communication system
- Create customized patient health education materials
- KRMeasure patient satisfaction and achieve an improvement of 10% in feedback scores
- Implement a structured patient satisfaction survey system
- Enforce customer service training for staff
- Evaluate and adjust survey feedback regularly
- KRDesign a communication program targeting 20% of lost patients by end of quarter
- Launch program, monitor responses, and adjust strategy accordingly
- Develop engaging outreach material with follow-up plans
- Identify specific lost patients for targeted communication
OKRs to improve efficacy and quality of nurse case management
- ObjectiveImprove efficacy and quality of nurse case management
- KRAchieve 15% increase in satisfaction rates from patient feedback surveys
- Implement staff training on communication and patient engagement skills
- Regularly monitor patient feedback and make necessary adjustments
- Enhance the patient’s experience and care services
- KRImplement 2 new tracking protocols for patient case progression by end of quarter
- Develop detailed implementation plans for selected protocols
- Identify and research two new tracking protocols for patient case progression
- Train staff on new protocols and put into practice
- KRSuccessfully complete 100% of case management documentation with zero errors
- Review all documentation guidelines and requirements regularly
- Use digital tools for quicker, more accurate documentation
- Prioritize error checking and proofreading all documents
OKRs to create a more welcoming and comfortable clinic waiting area
- ObjectiveCreate a more welcoming and comfortable clinic waiting area
- KRDecrease patient complaints related to waiting area atmosphere by 15%
- Implement regular professional cleaning of the waiting area
- Introduce calming elements like soothing music or artwork
- Improve lighting and seating arrangements in the space
- KRImplement at least 2 new comfortable and visually appealing furniture pieces
- Research online stores for aesthetically pleasing furniture
- Measure room dimensions to ensure fit
- Purchase and install selected furniture pieces
- KRIncrease patient satisfaction survey scores related to waiting area by 20%
- Provide free Wi-Fi and entertainment options
- Implement clear, frequent communication about wait times
- Enhance waiting area comfort with upgraded seating and lighting
OKRs to enhance health outcomes for all patients
- ObjectiveEnhance health outcomes for all patients
- KRIncrease patient satisfaction scores by 15% via enhanced care quality
- Review and enhance current patient feedback system
- Cultivate a more patient-centric environment in the facility
- Implement comprehensive training programs for improved patient care standards
- KRReduce hospital readmission rates by 20% through improved discharge planning
- Increase post-discharge home care and follow-up visits
- Improve coordination among hospital, primary care, and community services
- Implement a comprehensive patient education program before discharge
- KRAchieve a 10% reduction in treatment-related complications through preventive care measures
- Implement rigorous and standardized preventive care protocols
- Monitor and evaluate treatment outcomes regularly
- Regularly train staff on preventive care measures
How to write your own Patient Satisfaction OKRs
1. Get tailored OKRs with an AI
You'll find some examples below, but it's likely that you have very specific needs that won't be covered.
You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.
- 1. Go to Tability's plan editor
- 2. Click on the "Generate goals using AI" button
- 3. Use natural language to describe your goals
Tability will then use your prompt to generate a fully editable OKR template.
Watch the video below to see it in action 👇
Option 2. Optimise existing OKRs with Tability Feedback tool
If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.
- 1. Go to Tability's plan editor
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on "Generate analysis"
Tability's Strategy Map makes it easy to see all your org's OKRsTability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
You can then decide to accept the suggestions or dismiss them if you don't agree.
Option 3. Use the free OKR generator
If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.
Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.
Patient Satisfaction OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to track your Patient Satisfaction OKRs
The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Patient Satisfaction OKR templates
We have more templates to help you draft your team goals and OKRs.
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