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What are Employee Experience OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.
We understand that setting OKRs can be challenging, so we have prepared a set of examples tailored for Employee Experience. Take a peek at the templates below to find inspiration and kickstart your goal-setting process.
If you want to learn more about the framework, you can read our OKR guide online.
The best tools for writing perfect Employee Experience OKRs
Here are 2 tools that can help you draft your OKRs in no time.
Tability AI: to generate OKRs based on a prompt
Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.
- 1. Create a Tability account
- 2. Click on the Generate goals using AI
- 3. Describe your goals in a prompt
- 4. Get your fully editable OKR template
- 5. Publish to start tracking progress and get automated OKR dashboards
Watch the video below to see it in action 👇
Tability Feedback: to improve existing OKRs
You can use Tability's AI feedback to improve your OKRs if you already have existing goals.
- 1. Create your Tability account
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on Generate analysis
- 4. Review the suggestions and decide to accept or dismiss them
- 5. Publish to start tracking progress and get automated OKR dashboards
Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
Employee Experience OKRs examples
You will find in the next section many different Employee Experience Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).
Hope you'll find this helpful!
OKRs to improve Employee Experience
ObjectiveImprove Employee Experience
KRImplement at least 3 new employee development programs to enhance professional growth- KRIncrease employee satisfaction score by 10 points on quarterly engagement survey
- KRAchieve an average response time of under 24 hours for employee inquiries and concerns
Implement an automated ticketing system to prioritize and assign employee inquiries efficiently- Create standardized response templates to expedite resolution of common employee concerns
- Conduct regular training sessions to enhance employee support team's response time and efficiency
- Streamline internal communication channels to ensure prompt receipt and review of employee inquiries
- KRDecrease employee turnover rate by 5% compared to previous quarter
- Improve communication channels to ensure employees feel heard and valued in their roles
- Implement a recognition and rewards program to boost employee motivation and retention
- Conduct exit interviews to identify the main reasons behind employee turnover
- Enhance employee training and development programs to improve job satisfaction
OKRs to improve employee retention rates
- ObjectiveImprove employee retention rates
- KRImplement two new staff engagement initiatives with 80% participation
- Survey staff to understand interests and potential engagement initiatives
- Promote initiatives to staff and track participation
- Develop two new initiatives based on survey results
- KRIncrease employee satisfaction score by 15% via surveys
- Make necessary improvements based on survey feedback
- Analyze survey results to identify dissatisfaction areas
- Implement regular anonymous satisfaction surveys for all employees
- KRDecrease staff resignation rate by 5%
- Implement employee engagement and motivation programs
- Conduct regular employee feedback and satisfaction surveys
- Improve compensation and benefits package
OKRs to amplify employee satisfaction and overall wellbeing
- ObjectiveAmplify employee satisfaction and overall wellbeing
- KRImplement 2 wellbeing initiatives based on employee feedback
- Communicate and launch initiatives to employees
- Develop action plans for the top 2 initiatives
- Review employee feedback on desired wellbeing initiatives
- KRDecrease annual employee turnover rate by 15%
- Provide competitive compensation and attractive benefits
- Improve employee morale with team building activities
- Implement comprehensive employee growth and development programs
- KRIncrease employee satisfaction score by 20% through anonymous surveys
- Analyze feedback data to identify dissatisfaction areas
- Implement changes based on survey results
- Develop and distribute an anonymous employee satisfaction survey
OKRs to boost overall staff job satisfaction
- ObjectiveBoost overall staff job satisfaction
- KRAchieve 80% positive responses in the employee satisfaction survey
- Implement suitable employee reward and recognition system
- Improve internal communication and transparency among all levels
- Regularly seek employee feedback to address their concerns
- KRReduce employee turnover rate by 20%
- Increase employee compensation and benefits
- Offer regular employee training and mentorship programs
- Implement clear employee career progression paths
- KRElevate average score of internal professional development programs to 8/10
- Incorporate interactive elements to engage attendees more effectively
- Solicit feedback to identify areas for program improvement
- Implement changes based on feedback to increase satisfaction
OKRs to validate employee experience in a new tool
- ObjectiveValidate employee experience in a new tool
- KRSurvey 80% of employees on their usage and feedback of the new tool
- Develop a feedback survey on the tool's usage and effectiveness
- Identify and list all employees who have used the new tool
- Distribute the survey and collect the responses from employees
- KRImplement 2 major suggestions from the feedback to improve the tool usability
- Execute the improvement plan and update the tool
- Identify the top 2 major suggestions from user feedback
- Develop a plan to incorporate these suggestions into the tool
- KRAchieve a 70% positive response rate for user experience on the tool
- Initiate a comprehensive user outreach campaign
- Improve tool functionality based on user feedback
- Implement regular user-friendly updates
OKRs to improve CX across the agency
- ObjectiveImprove CX across the agency
- KRReduce average response time to customer inquiries by 20%
- Implement a ticketing system to track customer inquiries and responses
- Regularly analyze response data to identify bottlenecks and implement necessary improvements
- Train customer support team on effective communication and problem-solving skills
- Streamline internal processes to minimize handoffs and improve response efficiency
- KRImplement a new training program to enhance employee communication skills
- Provide ongoing support and resources such as online courses or mentors to reinforce and enhance communication skills
- Develop customized training modules targeting identified areas of weakness in communication skills
- Identify areas of weakness in employee communication skills through assessments and evaluations
- Schedule and facilitate interactive workshops and role-playing exercises to practice effective communication techniques
- KRAchieve a Net Promoter Score of 9 or above from client feedback
- Analyze client feedback to identify areas for improvement and determine specific action plans
- Establish a customer loyalty program to incentivize and reward clients for their continued support
- Implement regular NPS surveys to gather client feedback on a continuous basis
- Enhance customer service training program to improve communication and relationship-building skills
- KRIncrease customer satisfaction ratings by 10% through regular feedback surveys
- Regularly send out the feedback survey to all customers after their interactions
- Create a short and simple online feedback survey with targeted questions
- Use the insights gained from feedback surveys to make necessary improvements and adjustments
- Implement a system to analyze and track customer feedback data efficiently
OKRs to maintain the current staff turnover rate
- ObjectiveMaintain the current staff turnover rate
- KRConduct a staff satisfaction survey and achieve at least 90% positive responses
- Implement changes based on survey feedback to improve satisfaction
- Draft intuitive and precise questions for the staff satisfaction survey
- Distribute the survey among staff members confidentially
- KRImplement new retention strategy leading to less than 5% voluntary terminations
- Conduct regular feedback and counseling sessions
- Define clear expectations and work policies for all employees
- Implement a comprehensive employee recognition program
- KREnsure at least 95% of employees attend skills enhancement sessions or trainings
- Regularly communicate the benefits of attending
- Schedule trainings at convenient times for employees
- Develop engaging and relevant training content
OKRs to enhance Workplace Experience with impactful strategies
- ObjectiveEnhance Workplace Experience with impactful strategies
- KRImplement feedback mechanism and achieve 70% active participation
- Promote feedback culture through internal communications
- Measure and optimize participation rates regularly
- Develop a straightforward, accessible feedback mechanism
- KRConduct monthly training sessions, increasing skills enhancement ratings to 80%
- Implement strategies to achieve 80% skills enhancement ratings
- Organize regular skills enhancement training workshops
- Monitor and evaluate participants' skills progress
- KRDevelop 3 new engagement strategies to boost employee satisfaction by 20%
- Implement and monitor these strategies for effectiveness
- Formulate 3 new strategies based on this research
- Research successful employee engagement strategies in similar industries
OKRs to implement a comprehensive new HR portal for employees
- ObjectiveImplement a comprehensive new HR portal for employees
- KRReceive a minimum of 80% positive user feedback after the first month of usage
- Analyse and address negative feedback promptly
- Continually improve user experience based on feedback
- Implement a user-friendly feedback system
- KRAchieve 90% employee registration within the first month of portal introduction
- Launch an engaging awareness campaign about the portal
- Provide easy-to-follow registration instructions to employees
- Incentivize portal registration through rewards
- KRIntegrated portal with key HR services and resources by end of quarter
- Test and launch the completed HR portal
- Identify essential HR services and resources for integration
- Design and develop the integrated portal structure
OKRs to increase Internal Customer NPS
- ObjectiveIncrease Internal Customer NPS
- KRImplement at least two new initiatives to enhance internal customer experience
- Develop a comprehensive internal knowledge base to streamline information access and retrieval
- Create a dedicated internal customer support team to provide timely assistance
- Implement regular training sessions to enhance communication and problem-solving skills
- Conduct a survey to gather feedback and identify areas for improvement
- KRAchieve a 10% increase in internal customer NPS score
- Conduct a survey to identify pain points and areas for improvement
- Regularly communicate updates on actions taken based on customer feedback
- Provide training to employees to improve customer service skills
- Implement feedback loops to address customer concerns and gather suggestions
- KRReduce internal customer complaints by 20% through proactive resolution and improved service
- Streamline processes and ensure effective coordination among different departments
- Implement a feedback system to identify potential issues and address them promptly
- Conduct regular training sessions to improve communication and problem-solving skills
- Establish quality control measures to track and monitor customer satisfaction levels
- KRIncrease internal customer satisfaction survey participation rate by 15%
- Conduct regular meetings to communicate the importance of survey participation to employees
- Offer an incentive or reward for employees who actively participate in the survey
- Send personalized email reminders to employees to complete internal customer satisfaction survey
- Simplify the survey process by making it easily accessible and user-friendly
Employee Experience OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
Save hours with automated Employee Experience OKR dashboards
The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use Tability to save time with automated OKR dashboards, data connectors, and actionable insights.
How to get Tability dashboards:
- 1. Create a Tability account
- 2. Use the importers to add your OKRs (works with any spreadsheet or doc)
- 3. Publish your OKR plan
That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.
More Employee Experience OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to launch a viable startup in the tech industry
- OKRs to build a robust Advisory Board with ten industry-leading experts
- OKRs to ensure High Uptime
- OKRs to amplify flying school enrolment through active marketing approaches
- OKRs to advance proficiency in construction-related coursework
- OKRs to enhance my teaching skills for improved instructional effectiveness