Tability is a cheatcode for goal-driven teams. Set perfect OKRs with AI, stay focused on the work that matters.
What are Employee Experience OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.
We understand that setting OKRs can be challenging, so we have prepared a set of examples tailored for Employee Experience. Take a peek at the templates below to find inspiration and kickstart your goal-setting process.
If you want to learn more about the framework, you can read our OKR guide online.
The best tools for writing perfect Employee Experience OKRs
Here are 2 tools that can help you draft your OKRs in no time.
Tability AI: to generate OKRs based on a prompt
Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.
- 1. Create a Tability account
- 2. Click on the Generate goals using AI
- 3. Describe your goals in a prompt
- 4. Get your fully editable OKR template
- 5. Publish to start tracking progress and get automated OKR dashboards
Watch the video below to see it in action 👇
Tability Feedback: to improve existing OKRs
You can use Tability's AI feedback to improve your OKRs if you already have existing goals.
- 1. Create your Tability account
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on Generate analysis
- 4. Review the suggestions and decide to accept or dismiss them
- 5. Publish to start tracking progress and get automated OKR dashboards

Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
Employee Experience OKRs examples
You will find in the next section many different Employee Experience Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).
Hope you'll find this helpful!
OKRs to improve Employee Experience
ObjectiveImprove Employee Experience
KRImplement at least 3 new employee development programs to enhance professional growth
KRIncrease employee satisfaction score by 10 points on quarterly engagement survey
KRAchieve an average response time of under 24 hours for employee inquiries and concerns
Implement an automated ticketing system to prioritize and assign employee inquiries efficiently
Create standardized response templates to expedite resolution of common employee concerns
Conduct regular training sessions to enhance employee support team's response time and efficiency
Streamline internal communication channels to ensure prompt receipt and review of employee inquiries
KRDecrease employee turnover rate by 5% compared to previous quarter
Improve communication channels to ensure employees feel heard and valued in their roles
Implement a recognition and rewards program to boost employee motivation and retention
Conduct exit interviews to identify the main reasons behind employee turnover
Enhance employee training and development programs to improve job satisfaction
OKRs to improve employee retention rates
ObjectiveImprove employee retention rates
KRImplement two new staff engagement initiatives with 80% participation
Survey staff to understand interests and potential engagement initiatives
Promote initiatives to staff and track participation
Develop two new initiatives based on survey results
KRIncrease employee satisfaction score by 15% via surveys
Make necessary improvements based on survey feedback
Analyze survey results to identify dissatisfaction areas
Implement regular anonymous satisfaction surveys for all employees
KRDecrease staff resignation rate by 5%
Implement employee engagement and motivation programs
Conduct regular employee feedback and satisfaction surveys
Improve compensation and benefits package
OKRs to amplify employee satisfaction and overall wellbeing
ObjectiveAmplify employee satisfaction and overall wellbeing
KRImplement 2 wellbeing initiatives based on employee feedback
Communicate and launch initiatives to employees
Develop action plans for the top 2 initiatives
Review employee feedback on desired wellbeing initiatives
KRDecrease annual employee turnover rate by 15%
Provide competitive compensation and attractive benefits
Improve employee morale with team building activities
Implement comprehensive employee growth and development programs
KRIncrease employee satisfaction score by 20% through anonymous surveys
Analyze feedback data to identify dissatisfaction areas
Implement changes based on survey results
Develop and distribute an anonymous employee satisfaction survey
OKRs to boost overall staff job satisfaction
ObjectiveBoost overall staff job satisfaction
KRAchieve 80% positive responses in the employee satisfaction survey
Implement suitable employee reward and recognition system
Improve internal communication and transparency among all levels
Regularly seek employee feedback to address their concerns
KRReduce employee turnover rate by 20%
Increase employee compensation and benefits
Offer regular employee training and mentorship programs
Implement clear employee career progression paths
KRElevate average score of internal professional development programs to 8/10
Incorporate interactive elements to engage attendees more effectively
Solicit feedback to identify areas for program improvement
Implement changes based on feedback to increase satisfaction
OKRs to validate employee experience in a new tool
ObjectiveValidate employee experience in a new tool
KRSurvey 80% of employees on their usage and feedback of the new tool
Develop a feedback survey on the tool's usage and effectiveness
Identify and list all employees who have used the new tool
Distribute the survey and collect the responses from employees
KRImplement 2 major suggestions from the feedback to improve the tool usability
Execute the improvement plan and update the tool
Identify the top 2 major suggestions from user feedback
Develop a plan to incorporate these suggestions into the tool
KRAchieve a 70% positive response rate for user experience on the tool
Initiate a comprehensive user outreach campaign
Improve tool functionality based on user feedback
Implement regular user-friendly updates
OKRs to improve CX across the agency
ObjectiveImprove CX across the agency
KRReduce average response time to customer inquiries by 20%
Implement a ticketing system to track customer inquiries and responses
Regularly analyze response data to identify bottlenecks and implement necessary improvements
Train customer support team on effective communication and problem-solving skills
Streamline internal processes to minimize handoffs and improve response efficiency
KRImplement a new training program to enhance employee communication skills
Provide ongoing support and resources such as online courses or mentors to reinforce and enhance communication skills
Develop customized training modules targeting identified areas of weakness in communication skills
Identify areas of weakness in employee communication skills through assessments and evaluations
Schedule and facilitate interactive workshops and role-playing exercises to practice effective communication techniques
KRAchieve a Net Promoter Score of 9 or above from client feedback
Analyze client feedback to identify areas for improvement and determine specific action plans
Establish a customer loyalty program to incentivize and reward clients for their continued support
Implement regular NPS surveys to gather client feedback on a continuous basis
Enhance customer service training program to improve communication and relationship-building skills
KRIncrease customer satisfaction ratings by 10% through regular feedback surveys
Regularly send out the feedback survey to all customers after their interactions
Create a short and simple online feedback survey with targeted questions
Use the insights gained from feedback surveys to make necessary improvements and adjustments
Implement a system to analyze and track customer feedback data efficiently
OKRs to maintain the current staff turnover rate
ObjectiveMaintain the current staff turnover rate
KRConduct a staff satisfaction survey and achieve at least 90% positive responses
Implement changes based on survey feedback to improve satisfaction
Draft intuitive and precise questions for the staff satisfaction survey
Distribute the survey among staff members confidentially
KRImplement new retention strategy leading to less than 5% voluntary terminations
Conduct regular feedback and counseling sessions
Define clear expectations and work policies for all employees
Implement a comprehensive employee recognition program
KREnsure at least 95% of employees attend skills enhancement sessions or trainings
Regularly communicate the benefits of attending
Schedule trainings at convenient times for employees
Develop engaging and relevant training content
OKRs to enhance Workplace Experience with impactful strategies
ObjectiveEnhance Workplace Experience with impactful strategies
KRImplement feedback mechanism and achieve 70% active participation
Promote feedback culture through internal communications
Measure and optimize participation rates regularly
Develop a straightforward, accessible feedback mechanism
KRConduct monthly training sessions, increasing skills enhancement ratings to 80%
Implement strategies to achieve 80% skills enhancement ratings
Organize regular skills enhancement training workshops
Monitor and evaluate participants' skills progress
KRDevelop 3 new engagement strategies to boost employee satisfaction by 20%
Implement and monitor these strategies for effectiveness
Formulate 3 new strategies based on this research
Research successful employee engagement strategies in similar industries
OKRs to implement a comprehensive new HR portal for employees
ObjectiveImplement a comprehensive new HR portal for employees
KRReceive a minimum of 80% positive user feedback after the first month of usage
Analyse and address negative feedback promptly
Continually improve user experience based on feedback
Implement a user-friendly feedback system
KRAchieve 90% employee registration within the first month of portal introduction
Launch an engaging awareness campaign about the portal
Provide easy-to-follow registration instructions to employees
Incentivize portal registration through rewards
KRIntegrated portal with key HR services and resources by end of quarter
Test and launch the completed HR portal
Identify essential HR services and resources for integration
Design and develop the integrated portal structure
OKRs to increase Internal Customer NPS
ObjectiveIncrease Internal Customer NPS
KRImplement at least two new initiatives to enhance internal customer experience
Develop a comprehensive internal knowledge base to streamline information access and retrieval
Create a dedicated internal customer support team to provide timely assistance
Implement regular training sessions to enhance communication and problem-solving skills
Conduct a survey to gather feedback and identify areas for improvement
KRAchieve a 10% increase in internal customer NPS score
Conduct a survey to identify pain points and areas for improvement
Regularly communicate updates on actions taken based on customer feedback
Provide training to employees to improve customer service skills
Implement feedback loops to address customer concerns and gather suggestions
KRReduce internal customer complaints by 20% through proactive resolution and improved service
Streamline processes and ensure effective coordination among different departments
Implement a feedback system to identify potential issues and address them promptly
Conduct regular training sessions to improve communication and problem-solving skills
Establish quality control measures to track and monitor customer satisfaction levels
KRIncrease internal customer satisfaction survey participation rate by 15%
Conduct regular meetings to communicate the importance of survey participation to employees
Offer an incentive or reward for employees who actively participate in the survey
Send personalized email reminders to employees to complete internal customer satisfaction survey
Simplify the survey process by making it easily accessible and user-friendly
Employee Experience OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
Save hours with automated Employee Experience OKR dashboards

The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use Tability to save time with automated OKR dashboards, data connectors, and actionable insights.
How to get Tability dashboards:
- 1. Create a Tability account
- 2. Use the importers to add your OKRs (works with any spreadsheet or doc)
- 3. Publish your OKR plan
That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.
More Employee Experience OKR templates
We have more templates to help you draft your team goals and OKRs.
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