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What are Quality Assurance Staff OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
How you write your OKRs can make a huge difference on the impact that your team will have at the end of the quarter. But, it's not always easy to write a quarterly plan that focuses on outcomes instead of projects.
We have curated a selection of OKR examples specifically for Quality Assurance Staff to assist you. Feel free to explore the templates below for inspiration in setting your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
The best tools for writing perfect Quality Assurance Staff OKRs
Here are 2 tools that can help you draft your OKRs in no time.
Tability AI: to generate OKRs based on a prompt
Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.
- 1. Create a Tability account
- 2. Click on the Generate goals using AI
- 3. Describe your goals in a prompt
- 4. Get your fully editable OKR template
- 5. Publish to start tracking progress and get automated OKR dashboards
Watch the video below to see it in action 👇
Tability Feedback: to improve existing OKRs
You can use Tability's AI feedback to improve your OKRs if you already have existing goals.
- 1. Create your Tability account
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on Generate analysis
- 4. Review the suggestions and decide to accept or dismiss them
- 5. Publish to start tracking progress and get automated OKR dashboards
Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
Quality Assurance Staff OKRs examples
We've added many examples of Quality Assurance Staff Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.
Hope you'll find this helpful!
OKRs to enhance product quality for a more reliable production process
ObjectiveEnhance product quality for a more reliable production process
KRDecrease product defects by 15%
Provide employee training for defect prevention- Enhance existing quality assurance systems
- Implement consistent product quality checks
- KRImplement 3 new quality control mechanisms
- Train staff on new quality control procedures
- Develop plan for implementing new quality control measures
- Research best practices for quality control mechanisms
- KRIncrease pass rate in quality assurance tests by 20%
- Regularly audit and update test criteria
- Implement ongoing training programs for quality assurance staff
- Revise and optimize current testing protocols
OKRs to implement controls within the quality department
- ObjectiveImplement controls within the quality department
- KRDevelop and document quality control procedures by 30% end of next quarter
- Implement and revise procedures until 30% improvement is achieved
- Research current industry best practices for quality control procedures
- Create draft of quality control procedures document
- KRAchieve a 10% reduction in quality defects because of new control measures
- Regularly monitor and assess product quality
- Implement stringent and comprehensive quality control measures
- Train employees on the improved control measures
- KRTrain 75% of department staff on the newly implemented control measures
- Identify the staff members requiring training
- Schedule training sessions for identified staff
- Monitor and record training progress
OKRs to improve efficiency and effectiveness in QA and training workflows
- ObjectiveImprove efficiency and effectiveness in QA and training workflows
- KRImplement 2 new training methods for staff development
- Develop content and materials for the selected training methods
- Identify potential new training methods for employee development
- Organize sessions to implement the new training methods
- KRDecrease client-reported QA errors by 25%
- Enhance QA training for client-facing staff
- Establish feedback system for identifying recurring errors
- Implement continuous improvement program in QA
- KRIncrease team's product knowledge test scores by 20%
- Develop comprehensive product knowledge training materials
- Implement weekly product-focused study sessions
- Regularly administer and review product knowledge tests
OKRs to improve effectiveness and quality of assurance audits
- ObjectiveImprove effectiveness and quality of assurance audits
- KRReduce audit errors by 10% through augmented review processes
- Train reviewers on common audit errors
- Regularly update and refine review guidelines
- Implement stringent quality checks in the review process
- KRIncrease audit accuracy by 15% by implementing a new quality control system
- Train all team members on new system
- Install and configure the new system
- Research and select an effective quality control system
- KRConduct comprehensive assurance training for audit staff to bolster their audit skills
- Coordinate and conduct the training sessions
- Design an extensive assurance training program
- Identify specific skills gaps within the current audit staff
OKRs to boost the efficacy of handling maintenance requests
- ObjectiveBoost the efficacy of handling maintenance requests
- KRReduce the number of repeat maintenance requests by 20% through quality service enhancement
- Implement quality training programs for maintenance staff
- Standardize and streamline repair procedures
- Introduce regular maintenance checks and reviews
- KRSuccessfully resolve 90% of maintenance requests within 24 hours of receipt
- Implement a robust ticket tracking system for maintenance requests
- Prioritize and categorize received requests promptly
- Train or hire additional maintenance staff for efficiency
- KRLower the average response time to maintenance requests by 15%
- Train staff to address maintenance issues promptly
- Implement an efficient ticketing system for maintenance requests
- Outsource tasks to competent maintenance companies
OKRs to streamline the process for completing monthly billing in a timely manner
- ObjectiveStreamline the process for completing monthly billing in a timely manner
- KRDecrease billing errors by 15% through stringent quality checks
- Implement regular quality checks across all billing processes
- Train staff in accurate billing and error prevention
- Develop stringent auditing procedures for billing accuracy
- KRIncrease billing speed by 20% via updated software by end of quarter
- Implement chosen software and train staff
- Research and identify potential software upgrades
- Monitor and adjust for efficiency
- KRMaintain a 100% compliance rate for billing completion by the 3rd week
- Punctually submit finalized invoices each week
- Review all pending invoices weekly
- Assess and improve billing process continuously
Quality Assurance Staff OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
Save hours with automated Quality Assurance Staff OKR dashboards
The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, you can move to Tability to save time with automated OKR dashboards, data connectors, and actionable insights.
How to get Tability dashboards:
- 1. Create a Tability account
- 2. Use the importers to add your OKRs (works with any spreadsheet or doc)
- 3. Publish your OKR plan
That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.
More Quality Assurance Staff OKR templates
We have more templates to help you draft your team goals and OKRs.