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tability.ioWhat are Accounts Team OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.
We have curated a selection of OKR examples specifically for Accounts Team to assist you. Feel free to explore the templates below for inspiration in setting your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Accounts Team OKRs examples
We've added many examples of Accounts Team Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.
Hope you'll find this helpful!
OKRs to streamline accounts receivable operations
ObjectiveStreamline accounts receivable operations
KRIncrease collection rates by 25%
Implement an advanced collection management software system- Train staff on effective collection strategies
- Incentivize timely payments with discounts
- KRReduce invoice processing time by 30%
- Streamline invoice approval processes
- Train staff on efficient invoice management
- Implement automated invoice processing software
- KRDecrease outstanding payments by 40%
- Implement quicker invoice processing system
- Review and update current payment follow-up procedures
- Negotiate payment plans with delinquent customers
OKRs to decrease days payable outstanding for better cash flow management
- ObjectiveDecrease days payable outstanding for better cash flow management
- KRImplement automation tools in 80% of payable systems
- Select appropriate automation tools for these systems
- Identify payable systems suitable for automation
- Train staff on the usage of these tools
- KRAchieve 25% faster dispute resolution for payable invoices
- Train staff in effective dispute resolution techniques
- Regularly review and streamline dispute policies
- Implement a centralized dispute management system
- KRReduce average invoice processing time by 30%
- Streamline approval workflows for quicker turnarounds
- Train staff on efficient invoice handling procedures
- Implement automated invoice processing software
OKRs to ensure completion of all account schedules and bank reconciliations
- ObjectiveEnsure completion of all account schedules and bank reconciliations
- KRSuccessfully complete and document all minor accounts' reconciliation by week 6
- Reconcile discrepancies found in all reviewed accounts
- Review all minor accounts for outstanding discrepancies
- Document results of reconciliation for all accounts
- KRImplement a new system to track bi-weekly progress of bank reconciliations
- Train staff on using the new system
- Identify suitable software for tracking reconciliation progress
- Initiate regular bi-weekly update meetings
- KRInitiate and finish 100% reconciliation of 10 major accounts within first 4 weeks
- Begin reconciling the discrepancies for each account
- Identify the 10 major accounts requiring reconciliation
- Complete reconciliation process for all accounts
OKRs to improve invoice processing and payment efficiency
- ObjectiveImprove invoice processing and payment efficiency
- KRIncrease on-time payments by 30%
- Offer incentives for early or on-time payments
- Implement reminders for due payments through email or texts
- Improve payment platforms for easier transactions
- KRReduce invoice processing errors by 20%
- Regularly review and audit processed invoices
- Train staff thoroughly on proper invoice processing
- Implement a reliable automated invoice processing system
- KRReduce average invoice processing time by 15%
- Regularly review and improve invoicing processes
- Train staff on efficient invoice handling procedures
- Implement automated invoice processing software
OKRs to enhance the efficiency and effectiveness of billing and collection process
- ObjectiveEnhance the efficiency and effectiveness of billing and collection process
- KRIncrease billing accuracy to 98% by reducing system or process errors
- Conduct regular accuracy audits for all transactions
- Provide ongoing training for billing staff
- Implement a digital invoice verification system
- KRAchieve 10% reduction in overdue receivables through consistent follow-ups
- Implement a structured follow-up policy for all outstanding invoices
- Automate reminders for overdue receivables
- Train staff in effective collection communication strategies
- KRImplement an automated reminder system to increase on-time payments by 15%
- Research popular automated reminder systems on market
- Train staff on how to use this system
- Select and purchase appropriate reminder system software
OKRs to drive premium collection rate to 95% for improved investment income
- ObjectiveDrive premium collection rate to 95% for improved investment income
- KRAchieve steady growth in monthly investment income by 5%
- Increase monthly investment amounts by 5%
- Regularly rebalance portfolio based on market trends
- Diversify investment portfolio in various growth-oriented sectors
- KRReduce outstanding premium payments by 20%
- Implement automated payment reminders for customers
- Offer incentives for early or regular payments
- Develop convenient digital premium payment options
- KRIncrease monthly premium collection rates by 15%
- Conduct premium audits to identify inaccuracies
- Implement an effective reward program for consistent payers
- Send reminders before each payment's due date
OKRs to minimize overdue 90-day balances
- ObjectiveMinimize overdue 90-day balances
- KRImprove the efficiency of the collection process to shorten payment durations by 20%
- Implement automated reminders for pending payments
- Apply a standardized collection process across all departments
- Offer incentives for early payment to clients
- KRImplement a 25% increase in debt recovery from the first month of operations
- Monitor and adjust strategies as needed
- Identify key areas causing low debt recovery rates
- Develop and implement enhanced debt recovery strategies
- KRDecrease the total number of 90-day balance accounts by 35%
- Introduce incentives for early or on-time payments
- Implement stricter criteria for granting credit accounts
- Analyze account payment patterns to identify consistent delays
OKRs to streamline vendor aging reconciliation and payment processes
- ObjectiveStreamline vendor aging reconciliation and payment processes
- KRAchieve 100% on-time payments for all vendor invoices within net 30
- Regularly review and update payment processes
- Implement a robust invoice tracking software
- Assign responsibility for all invoice payments
- KRImplement an automated tracking system for vendor aging within first two weeks
- Research best automated vendor aging tracking systems
- Train staff on using new tracking system
- Purchase and install suitable system
- KRReduce number of overdue vendor payments to zero by end of the quarter
- Ensure timely fund allocation for payments
- Regularly review and act on payment due list
- Implement a reliable automated payment system
OKRs to boost the count of medium and large business accounts
- ObjectiveBoost the count of medium and large business accounts
- KRSecure 20 new medium business accounts by improving client acquisition strategies
- Train sales team on improved client acquisition strategies
- Develop a clear, targeted marketing campaign for medium businesses
- Attend networking events to connect with potential medium business contacts
- KRConvert 10 small business accounts into large accounts through upselling techniques
- Identify the needs and potential interests of small business accounts
- Develop tailored upselling strategies to increase account sizes
- Execute strategies through persuasive solutions-oriented selling
- KRReduce churn rate of large accounts to below 5% by enhancing customer relationships
- Solicit customer feedback for improvement and satisfaction tracking
- Implement personalized communication with large accounts regularly
- Develop a reward or loyalty program for retained customers
OKRs to successful migration of accounts to the new portal
- ObjectiveSuccessful migration of accounts to the new portal
- KRTrain 90% of customers on the new portal's usage and features by end of the quarter
- Follow up with customers post-webinar to assess learning and reinforce training
- Develop comprehensive training materials for the new portal's usage and features
- Schedule and conduct training webinars for customers on new portal
- KRAchieve 70% accounts migration within the first month of the quarter
- Monitor migration process, rectify any issues promptly
- Identify all transition-ready accounts for migration
- Develop and implement a comprehensive migration strategy
- KRMinimize migration-related customer complaints to less than 5%
- Provide detailed migration guide to customers
- Implement comprehensive pre-migration customer communication
- Enhance post-migration customer support services
How to write your own Accounts Team OKRs
1. Get tailored OKRs with an AI
You'll find some examples below, but it's likely that you have very specific needs that won't be covered.
You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.
- 1. Go to Tability's plan editor
- 2. Click on the "Generate goals using AI" button
- 3. Use natural language to describe your goals
Tability will then use your prompt to generate a fully editable OKR template.
Watch the video below to see it in action 👇
Option 2. Optimise existing OKRs with Tability Feedback tool
If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.
- 1. Go to Tability's plan editor
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on "Generate analysis"
Tability's Strategy Map makes it easy to see all your org's OKRsTability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
You can then decide to accept the suggestions or dismiss them if you don't agree.
Option 3. Use the free OKR generator
If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.
Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.
Accounts Team OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to track your Accounts Team OKRs
The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Accounts Team OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to implement a flawless DevOps pipeline
- OKRs to increase client retention for enhanced repeat business
- OKRs to increase lead generation from organic and paid social media outlets
- OKRs to reduce manual tasks through automation and process improvement
- OKRs to increase efficiency within the digital marketing agency
- OKRs to minimize customer impact due to false positives