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OKR template to expand client base and retain with exceptional service

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Your OKR template

This OKR is targeted towards expanding and retaining the client base by delivering high-quality services. The objective measures success by striving to maintain 80% of current clients. To ensure this, quality control measures are to be implemented along with regular customer feedback and engagement initiatives.

A separate outcome focuses on increasing the value of the clients' portfolio by 15% through targeted investment management. This will be achieved through strategies such as portfolio diversification, regular reviews and adjustments for optimum growth, and identification of trends and opportunities in the market.

New business is also an important part of this OKR, with an aim to secure at least two new consistent clients. The enhancement of business development strategies will play a major role in achieving this objective, although specific initiatives aren't mentioned.

This OKR encompasses maintaining current clients and enhancing their value while also making an effort to secure new clients. Orgs must remember the importance of not only growing their client base, but maintaining and nurturing existing relationships as well.
  • ObjectiveObjectiveExpand client base and retain with exceptional service
  • Key ResultKRRetain 80% of current clients by delivering high-quality services
  • TaskImplement superior quality control measures for service delivery
  • TaskEstablish regular customer feedback and satisfaction checks
  • TaskInitiate personalized engagement through unique offers and benefits
  • Key ResultKRIncrease clients' portfolio value by 15% through investment management strategies
  • TaskDevelop and implement effective portfolio diversification strategies
  • TaskRegularly review and adjust investment portfolios for optimum growth
  • TaskAnalyze market trends and identify profitable investment opportunities
  • Key ResultKRSecure 2 new, consistent clients by enhancing business development strategies
Use in Tability

How to edit and track OKRs with Tability

You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.

Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.

With Tability you can:

  • Use AI to draft a complete set of OKRs in seconds
  • Connect your OKRs and team goals to your project
  • Automate reporting with integrations and built-in dashboard

Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.

The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.

Step 1. Sign up for a free Tability account

Go tohttps://tability.app/signup and create your account (it's free!)

Step 2. Create a plan

Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.

Tability Import Options

Step 3. Use the magic importer

Click on Use magic import to open up the Magic Import modal.

Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.

Copy from the template

Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!

Importing from text

Now, just click on Import from text and let the magic happen.

Tability editor with imported content

Once your example is in the plan editor, you will be able to:

  • Edit the objectives, key results, and tasks
  • Click on the target 0 → 100% to set better target
  • Use the tips and the AI to refine your goals

Step 4. Publish your plan

Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.

Publish import

From there you will have access to all the features that will help you and your team save hours with OKR reporting.

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