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10 strategies and tactics for Maintenance

What is Maintenance strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Crafting the perfect Maintenance strategy can feel overwhelming, particularly when you're juggling daily responsibilities. That's why we've put together a collection of examples to spark your inspiration.

Transfer these examples to your app of choice, or opt for Tability to help keep you on track.

How to write your own Maintenance strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Maintenance strategy examples

You will find in the next section many different Maintenance tactics. We've included action items in our templates to make it as actionable as possible.

Strategies and tactics for implementing effective asset management in facilities

  • ⛳️ Strategy 1: Conduct a comprehensive asset audit

    • List all current physical assets within the facility
    • Document the condition and lifecycle stage of each asset
    • Identify assets nearing the end of their life that need replacement
    • Utilise RFID or barcoding technology for efficient tracking
    • Create a digital database for asset management
    • Identify underutilised or redundant assets
    • Calculate the total cost of ownership for key assets
    • Set benchmarks for asset performance
    • Compare the current asset management process to industry standards
    • Gather input from staff who interact with the assets regularly

  • ⛳️ Strategy 2: Develop a proactive maintenance schedule

    • Determine maintenance needs and intervals for each asset
    • Integrate maintenance schedules into a centralised management system
    • Train staff on preventive maintenance protocols
    • Schedule regular inspections and assessments of critical assets
    • Track maintenance history and outcomes for each asset
    • Develop a procedure for quick response to urgent maintenance needs
    • Use data analytics to predict maintenance requirements
    • Collaborate with suppliers for timely availability of parts
    • Review and adjust maintenance schedules regularly
    • Measure and analyse the impact of maintenance activities on asset lifespan

  • ⛳️ Strategy 3: Enhance asset utilisation efficiency

    • Monitor usage patterns and identify inefficiencies
    • Reallocate underutilised assets where they are needed
    • Implement a system for tracking asset utilisation metrics
    • Develop guidelines for optimal asset usage
    • Conduct training sessions for staff on effective asset use
    • Incorporate feedback loops to adjust asset allocation in real-time
    • Set performance targets for asset utilisation
    • Compare facility asset usage to best practices
    • Regularly review and optimise asset allocation
    • Enhance communication between departments regarding asset needs and availability
asset-managementmaintenancefacility-managermaintenance-engineerasset-management-teammaintenance-team
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Strategies and tactics for preparing a comprehensive mall review strategy

  • ⛳️ Strategy 1: Establish a robust mall management structure

    • Appoint a mall general manager to oversee overall operations
    • Set up specialized departments for operations, leasing, marketing, and finance
    • Designate managers for each department to ensure focused leadership
    • Implement weekly cross-departmental meetings for alignment on objectives
    • Create clear reporting structures with department heads reporting to the general manager
    • Conduct quarterly reviews of the management structure to identify areas for improvement
    • Develop a succession plan to maintain leadership continuity
    • Integrate communication and project management tools for improved collaboration
    • Organize bi-annual team-building activities to strengthen team dynamics
    • Set up performance evaluation criteria for department heads

  • ⛳️ Strategy 2: Maximize tenant occupancy through strategic lease management

    • Establish a dedicated leasing department for managing tenant relations
    • Develop a tenant mix strategy to balance retail, F&B, and service stores
    • Introduce a lease expiry management system for timely renewals and negotiations
    • Set up KPIs for monitoring occupancy rate, lease terms, and tenant satisfaction
    • Conduct market research to identify potential new tenants and sectors to enhance the mall's offering
    • Review and adjust lease terms to reflect current market conditions
    • Implement a feedback system for tenants to express needs and concerns
    • Organize regular tenant meetings to discuss and negotiate leasing issues
    • Provide incentives for anchor tenants to ensure long-term occupancy
    • Develop a contingency plan for managing high vacancy rates

  • ⛳️ Strategy 3: Enhance financial transparency and operational efficiency

    • Set up a finance and accounting department for revenue and cost management
    • Implement monthly financial reporting to track profitability and operational costs
    • Introduce a centralized billing system for tenant payments
    • Automate vendor and supplier payments to optimize cash flow
    • Conduct regular financial audits to ensure accuracy and compliance
    • Establish an expense management policy for cost control
    • Analyze financial data to identify trends and areas for cost reduction
    • Train staff in financial literacy to enhance fiscal responsibility
    • Create an annual budget plan aligning with mall objectives
    • Integrate accounting software for streamlined financial operations
mall-managementtenant-occupancygeneral-managerleasing-managerfinance-departmentleasing-department
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Strategies and tactics for developing a world class service and maintenance portfolio for water treatment systems

  • ⛳️ Strategy 1: Conduct market research and competitive analysis

    • Identify key players in the water treatment service market
    • Analyse services offered by top competitors
    • Survey current customers to understand their needs and pain points
    • Evaluate global trends in water treatment technology and services
    • Gather data on pricing structures and service packages
    • Examine competitors' customer service and satisfaction ratings
    • Assess market demand for various service levels
    • Identify gaps in competitors' service offerings
    • Determine geographic regions with high demand for water treatment services
    • Collate findings into a comprehensive market research report

  • ⛳️ Strategy 2: Develop comprehensive service packages

    • Define different service levels (basic, standard, premium)
    • Create detailed descriptions for each service package
    • Include preventative maintenance checks in each package
    • Offer emergency repair services in premium packages
    • Incorporate remote monitoring and diagnostics
    • Provide annual performance evaluations and reports
    • Bundle consumables and replacement parts with premium services
    • Develop training modules for customer staff on basic maintenance
    • Set transparent pricing for each service level
    • Test service packages with a select group of customers

  • ⛳️ Strategy 3: Implement a customer-centric service delivery model

    • Recruit and train skilled maintenance technicians
    • Adopt a customer relationship management (CRM) system
    • Set up a 24/7 customer support hotline
    • Establish a feedback loop for continuous service improvement
    • Create a mobile app for easy service scheduling and tracking
    • Organise regular follow-ups with customers post-service
    • Develop a loyalty and rewards programme
    • Ensure technicians have access to the latest tools and equipment
    • Implement a quality assurance programme to monitor service standards
    • Promote the service portfolio through targeted marketing campaigns
market-researchservice-packagesmarket-analystmaintenance-techniciancustomer-supportmarketing
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Strategies and tactics for reducing the number of breakdowns in the engineering team

  • ⛳️ Strategy 1: Implement regular maintenance schedules

    • Conduct a comprehensive review of all engineering equipment to identify preventive maintenance needs
    • Develop a detailed maintenance schedule for each piece of equipment
    • Assign maintenance responsibilities to specific team members
    • Ensure that all necessary tools and spare parts are readily available for scheduled maintenance
    • Conduct regular inspections to predict potential breakdowns
    • Document all maintenance activities to track equipment performance over time
    • Provide training for team members on best maintenance practices
    • Establish a protocol for reporting and addressing any maintenance issues
    • Schedule downtime for maintenance activities during low-impact hours
    • Review and update maintenance schedules regularly based on equipment performance data

  • ⛳️ Strategy 2: Enhance communication within the team

    • Hold daily team meetings to discuss ongoing projects and potential issues
    • Implement a standardised system for logging and sharing information about equipment status
    • Encourage open communication and feedback from team members regarding equipment and processes
    • Utilise collaboration tools for immediate communication, especially in critical situations
    • Develop clear protocols for escalating equipment issues
    • Ensure all team members are aware of and understand team objectives and priorities
    • Promote a culture of mutual support where team members feel comfortable seeking help
    • Regularly review communication channels and make improvements where necessary
    • Coordinate monthly team debriefs to analyse breakdowns and learn from them
    • Facilitate cross-training so team members can understand various roles and perspectives

  • ⛳️ Strategy 3: Invest in skills development and training

    • Identify key areas where team members could benefit from additional training
    • Schedule regular workshops and training sessions on relevant technologies and methodologies
    • Encourage team members to participate in external courses and certifications
    • Allocate a budget for continual education and specialised training
    • Invite industry experts to provide insights and training to the team
    • Develop an onboarding training programme for new team members
    • Create a mentorship programme to pair less experienced employees with seasoned veterans
    • Evaluate the effectiveness of training sessions through feedback and performance assessments
    • Offer recognition and incentives for team members who actively pursue skill development
    • Update training materials regularly to keep up with the latest technological advancements
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Strategies and tactics for maximizing Availability and Reliability of End-user Hardware

  • ⛳️ Strategy 1: Implement proactive maintenance routines

    • Develop a regular maintenance schedule for all hardware devices
    • Conduct periodic hardware diagnostics and checks
    • Establish automated updates for software and firmware
    • Train staff on routine maintenance tasks
    • Create a checklist for identifying early signs of hardware failure
    • Ensure timely replacement of aging or underperforming hardware
    • Utilise monitoring tools to track hardware performance
    • Regularly clean devices to prevent dust-related issues
    • Schedule regular backup of important data
    • Review and update maintenance protocols quarterly

  • ⛳️ Strategy 2: Enhance hardware redundancy and support systems

    • Identify critical hardware and establish redundancy plans
    • Deploy backup devices in the event of hardware failure
    • Develop a rapid response team for hardware issues
    • Utilise cloud solutions to mitigate hardware dependency
    • Ensure all critical hardware is covered by warranty or service agreement
    • Maintain a comprehensive inventory of all hardware assets
    • Ensure availability of spare parts for quick replacements
    • Implement networked monitoring for all hardware
    • Test failover procedures regularly
    • Conduct training sessions on redundancy procedures for IT staff

  • ⛳️ Strategy 3: Optimise user support and incident management

    • Develop a clear and efficient incident reporting system
    • Implement a user-friendly self-service helpdesk portal
    • Train end-users on basic troubleshooting techniques
    • Set up a dedicated team for end-user hardware support
    • Establish clear SLAs for hardware support and repairs
    • Utilise feedback to improve user support processes
    • Incorporate AI-driven support tools to assist users
    • Maintain documentation for all known issues and solutions
    • Conduct regular surveys to gauge user satisfaction with hardware
    • Organise quarterly training sessions for users on hardware best practices
maintenanceredundancyit-technicianhardware-specialistuser-support-teammaintenance-team
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Strategies and tactics for handling complaints in car maintenance and body shop

  • ⛳️ Strategy 1: Establish a clear complaint intake process

    • Create a standardised complaint form that includes customer details, issue description, and service history
    • Develop multiple channels for complaint submission such as hotline, email, and in-person
    • Implement a digital system to log and track complaints efficiently
    • Train staff on effective communication and active listening skills
    • Assign a dedicated team or individual to manage the initial complaint intake
    • Ensure immediate acknowledgment of receipt to the customer with an estimated response time
    • Maintain a database of common complaints for quicker resolution
    • Regularly review and update complaint intake policies
    • Monitor peak times for complaints to allocate resources effectively
    • Set up a secure, centralised location for storing all complaint-related documentation

  • ⛳️ Strategy 2: Implement a structured complaint resolution process

    • Categorise complaints based on service type, such as maintenance or body shop
    • Develop a severity scale to prioritise urgent complaints quickly
    • Assign specific team members based on expertise to handle different types of complaints
    • Establish clear timelines for complaint resolution and communicate them to customers
    • Create a feedback loop for customers to assess satisfaction after resolution
    • Offer regular training sessions for staff on best practices in dispute resolution
    • Use customer feedback to improve service provision and avoid future complaints
    • Conduct weekly meetings to discuss open and resolved complaints
    • Document lessons learned from resolved complaints for future reference
    • Provide compensation or incentives for complaints that remain unresolved after a certain period

  • ⛳️ Strategy 3: Analyse and report complaint data

    • Design a digital dashboard to visualise complaint data, including statistics and trends
    • Regularly track and update metrics such as complaint volume, response time, and resolution rate
    • Classify complaints by type, frequency, and severity to identify common issues
    • Compare performance metrics with industry standards to gauge effectiveness
    • Produce monthly reports highlighting key insights and areas for improvement
    • Implement a system for regular customer surveys to gather additional qualitative data
    • Establish KPIs (Key Performance Indicators) for the complaints department
    • Identify and address systemic issues contributing to frequent complaints
    • Work with management to create action plans based on data-driven insights
    • Communicate findings and improvements to all stakeholders, including staff and customers
complaints-handlingservice-improvementcomplaints-managercustomer-service-representativecomplaints-departmentquality-assurance-team
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Strategies and tactics for developing a Strategic Plan for Technical Support

  • ⛳️ Strategy 1: Enhance self-service capabilities

    • Implement comprehensive knowledge base articles on ServiceNow for common user issues
    • Develop instructional videos for JAMF and Intune functionalities
    • Regularly update self-help resources based on user feedback and issue trends
    • Integrate a chatbot on ServiceNow to guide users to the right resources
    • Promote self-service options through internal communications channels
    • Utilise analytics to identify top issues that can be addressed through self-service
    • Regular training for offshore Tier 1 team to reduce escalation of common issues
    • Establish KPIs to measure reduction in calls and monitor self-service usage
    • Schedule regular reviews of self-service resources to ensure accuracy
    • Incorporate user feedback loops to continuously improve the knowledge base

  • ⛳️ Strategy 2: Strengthen internal and external communication

    • Create an outreach process for SMBC MANUBANK and Jenius Bank to clarify support channels
    • Establish regular IT updates through newsletters or webcasts for both bank entities
    • Develop an Executive support team to address high-priority issues swiftly
    • Create detailed communication protocols for off-shore and internal technical teams
    • Ensure consistent messaging and support level agreement with SMBC stakeholders
    • Implement an internal communication platform for rapid exchanges between support staff
    • Coordinate regular meetings between IT and business units to align priorities
    • Engage with stakeholders to gather input on communication improvements
    • Provide training to enhance communication skills of technical support staff
    • Conduct bi-annual satisfaction surveys with all entities to refine communication strategies

  • ⛳️ Strategy 3: Optimise resources and processes

    • Implement ITAM support and integration processes with SMBC for asset management
    • Set up a prioritised project board for ongoing strategic projects
    • Streamline shipping and receiving processes for handling employee equipment
    • Utilise ServiceNow to automate ticket assignment and escalation processes
    • Develop a detailed plan for Avaya phone retirement and Vonage CCaaS implementation
    • Collaborate with InfoSec to support projects like Netskope and audit processes
    • Create a testing and deployment schedule for Windows 11 across departments
    • Coordinate with branch offices for seamless branch moves and technology upgrades
    • Evaluate and enhance current domain trust initiatives with SMBC MANUBANK
    • Measure and track resource allocation and efficiency through performance metrics
self-servicecommunicationtechnical-supportexecutive-supportit-teamcommunications-team
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Strategies and tactics for accelerating Rural Piped Water Access

  • ⛳️ Strategy 1: Identify and engage potential partner organisations

    • Research and list organisations with similar objectives and resources
    • Reach out to identified organisations with proposals outlining project goals and benefits
    • Arrange and conduct initial meetings to discuss potential collaboration
    • Assess the strengths and possible contributions of each organisation
    • Formulate partnership agreements with clear roles and expectations
    • Set up regular meetings for consortium progress updates
    • Develop a shared vision and mission statement for the consortium
    • Create communication channels among partners for efficient information sharing
    • Establish a joint project management team
    • Formalise the consortium through legal agreements and documentation

  • ⛳️ Strategy 2: Develop a community management and maintenance model

    • Organise workshops to educate community members on professional management practices
    • Identify and train local leaders to manage water access and distribution
    • Create a structured community management body to oversee operations
    • Design a maintenance schedule and assign responsibilities within the community management
    • Establish a transparent accountability mechanism for operations and maintenance
    • Engage with local government for support and integration with existing services
    • Implement regular feedback sessions with community members
    • Develop training materials and resources for continuous learning
    • Introduce technology for monitoring and reporting infrastructure status
    • Evaluate the effectiveness of the model through regular audits and improvements

  • ⛳️ Strategy 3: Implement sustainable and inclusive payment models

    • Conduct surveys to understand the financial capabilities of the community members
    • Engage financial experts to design tiered payment systems with subsidies
    • Create awareness programs about the importance and benefits of consistent payments
    • Identify and collaborate with financial institutions for micro-financing options
    • Establish a local cooperative fund to support disadvantaged families
    • Implement mobile and alternative payment methods for convenience
    • Regularly review and adapt payment models based on the community feedback
    • Provide incentives for prompt payments and loyal customers
    • Focus on transparent communication about usage rates and funds allocation
    • Monitor the payment systems' effectiveness and adjust based on economic changes
consortiumsustainabilityproject-managerfinancial-expertcommunity-management-teamfinancial-planning-team
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Strategies and tactics for improving sensor detection accuracy and gate response

  • ⛳️ Strategy 1: Calibrate sensors regularly

    • Establish a monthly maintenance schedule for sensor calibration
    • Use precision tools to check and adjust sensor alignment
    • Document calibration results for historical performance analysis
    • Benchmark sensor detection with new equipment regularly
    • Implement a protocol for immediate recalibration if detection accuracy falls below 95%
    • Train staff on proper calibration procedures
    • Introduce automated calibration alerts in the sensor system
    • Replace sensors with higher variance to ensure consistency
    • Analyse trends from calibration data to preemptively address issues
    • Collaborate with sensor manufacturers to stay updated on best practices

  • ⛳️ Strategy 2: Optimise sensor system environment

    • Conduct a thorough site inspection to identify environmental interferences
    • Install shielding or barriers to minimise interference from other electronic devices
    • Implement climate control measures to keep sensors within optimal operating temperatures
    • Test different sensor placements to determine optimal positioning
    • Monitor sensor data to identify patterns related to environmental factors
    • Use dampening materials to reduce mechanical vibrations affecting sensor readings
    • Schedule regular cleaning of sensors to prevent obstructions
    • Audit energy supply systems to ensure stability and reduce spikes
    • Maximise ambient lighting to decrease shadow effects on sensors
    • Regularly review and update environmental controls based on sensor feedback

  • ⛳️ Strategy 3: Upgrade technology and training

    • Research and invest in new sensor technologies with improved accuracy
    • Upgrade the software controlling gate response to decrease response time
    • Develop a comprehensive training program for operators on new technologies
    • Arrange workshops with sensor manufacturers for hands-on learning
    • Attend industry conferences to stay informed about advancements
    • Incorporate user feedback into system upgrades to address specific concerns
    • Establish a task force to evaluate current system performance continuously
    • Pilot test new technologies in controlled scenarios before full deployment
    • Set measurable targets for system improvements based on technology upgrades
    • Regularly review technology advancements and set a budget for incremental upgrades
calibrationtechnology-upgrademaintenance-techniciansystems-analystengineering-teamtraining-and-development-team
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Strategies and tactics for implementing effective cleaning strategies for office and industrial environments

  • ⛳️ Strategy 1: Develop a customised cleaning plan

    • Conduct an on-site assessment to identify specific cleaning needs and challenges
    • Categorise areas based on use and foot traffic to prioritise cleaning frequency
    • Set clear cleaning standards and guidelines based on industry regulations
    • Determine cleaning schedules that minimise disruption to operations
    • Allocate budget and resources based on identified cleaning priorities
    • Select appropriate cleaning products and tools for different surfaces and areas
    • Consider environmental impact and choose eco-friendly cleaning supplies
    • Establish protocols for handling hazardous materials safely
    • Outline procedures for regular evaluation of cleaning effectiveness
    • Prepare and disseminate documentation detailing the cleaning plan and procedures

  • ⛳️ Strategy 2: Train and empower the cleaning staff

    • Hire qualified cleaning staff with experience in office and industrial settings
    • Provide comprehensive training on cleaning techniques and safety protocols
    • Ensure workers are knowledgeable about correct chemical use and equipment handling
    • Equip cleaners with necessary personal protective equipment (PPE)
    • Introduce a system for staff to provide feedback and report issues
    • Encourage regular refresher courses to keep staff updated on latest practices
    • Foster a positive working environment to boost morale and efficiency
    • Implement a monitoring and evaluation process to assess staff performance
    • Recognise and reward outstanding cleaning staff contributions
    • Ensure clear and open communication channels between staff and management

  • ⛳️ Strategy 3: Utilise technology for enhanced cleaning efficiency

    • Introduce automated cleaning equipment like robots for floor maintenance
    • Utilise digital tools for scheduling and tracking cleaning tasks
    • Implement IoT devices to monitor cleanliness levels in real-time
    • Use sensors to optimise cleaning schedules based on actual usage
    • Incorporate air quality monitors to maintain optimal indoor air quality
    • Explore the use of UV-C light technology for disinfecting surfaces
    • Adopt software to receive and respond to cleaning requests from employees
    • Provide mobile devices to cleaning staff for real-time communication
    • Evaluate and update technology periodically to ensure current practices
    • Use data analytics to identify trends and improve cleaning strategies
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How to track your Maintenance strategies and tactics

Having a plan is one thing, sticking to it is another.

Setting good strategies is only the first challenge. The hard part is to avoid distractions and make sure that you commit to the plan. A simple weekly ritual will greatly increase the chances of success.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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