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10 strategies and tactics for Support Staff

What is Support Staff strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Identifying the optimal Support Staff strategy can be challenging, especially when everyday tasks consume your time. To help you, we've assembled a list of examples to ignite your creativity.

Copy these examples into your preferred app, or you can also use Tability to keep yourself accountable.

How to write your own Support Staff strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Support Staff strategy examples

We've added many examples of Support Staff tactics, including a series of action items. We hope that this will make these examples as practical and useful as possible.

Strategies and tactics for enabling photocopying capabilities for a member of staff

  • ⛳️ Strategy 1: Determine and address technical issues

    • Confirm the member of staff’s device is connected to the printer
    • Check printer accessibility rights for the staff member
    • Verify printer drivers are installed and updated on the staff member’s computer
    • Review the printer settings to ensure photocopying and scanning features are enabled
    • Check network connectivity and resolve any issues affecting printer access
    • Restart printer and connected devices to ensure communication is properly established
    • Test printer capabilities using an administrator account
    • Look for error messages on the printer and resolve them
    • Ensure that the printer firmware is updated to the latest version
    • Provide troubleshooting steps and guidance to the staff member

  • ⛳️ Strategy 2: Configure user permissions and settings

    • Access the printer's control panel and navigate to user management settings
    • Add the staff member to the list of authorised users with appropriate permissions
    • Assign necessary roles and permissions to enable photocopying and scanning
    • Set up user-specific codes or authentication methods if required
    • Configure default scanning and photocopying settings for the staff member
    • Ensure the staff member's unique identification is recognised by the printer
    • Perform a test scan and photocopy operation to confirm capability
    • Provide detailed instructions on how to use the photocopying and scanning features
    • Create a troubleshooting guide specific to common photocopying and scanning issues
    • Log and communicate the changes to IT support for future reference

  • ⛳️ Strategy 3: Train and support the member of staff

    • Schedule a one-on-one training session with the staff member
    • Provide a comprehensive guide on using the printer’s photocopying and scanning features
    • Demonstrate step-by-step processes during the training session
    • Prepare a quick reference sheet summarising key steps
    • Offer additional remote support if the staff member encounters further issues
    • Introduce them to the printer’s user manual and online resources
    • Encourage the staff member to ask questions and provide immediate feedback
    • Ensure they know how to contact IT support for future issues
    • Follow up after a few days to ensure they are comfortable with the new capabilities
    • Gather feedback on the training session and update resources accordingly
printer-setupstaff-trainingit-supportprinter-administratorit-departmentoffice-support-staff
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Strategies and tactics for enhancing Customer-Centric Approach at Dashen Bank

  • ⛳️ Strategy 1: Enhance personalisation through advanced analytics

    • Employ advanced data analytics to segment customers based on behaviours and preferences
    • Conduct regular customer surveys to gather data on changing needs and preferences
    • Develop tailored banking products and services for different customer segments
    • Integrate a CRM system to track and personalise every customer interaction
    • Leverage customer data to offer personalised marketing campaigns
    • Utilise AI-driven personalisation tools to recommend products and services
    • Create personalised customer journey maps to improve the customer experience
    • Implement a feedback loop to continually refine personalisation efforts
    • Collaborate with cross-functional teams to ensure alignment in personalisation strategies
    • Set and monitor KPIs to measure the effectiveness of personalisation efforts

  • ⛳️ Strategy 2: Improve transparency and communication across all channels

    • Develop standard templates for all customer communications to ensure consistency
    • Create an educational content library consisting of FAQs, tutorials, and guides
    • Ensure all communication channels provide clear information on products and fees
    • Regularly update customers on changes to products or fees through multiple channels
    • Establish a centralised CRM to enhance tracking of customer interactions
    • Train staff on clear and effective communication techniques
    • Provide transparent customer service guidelines across digital and branch channels
    • Implement a feedback mechanism for customers to rate communication clarity
    • Benchmark against industry best practices for clarity and transparency
    • Monitor customer satisfaction and confusion indexes to fine-tune communication strategies

  • ⛳️ Strategy 3: Streamline processes to boost efficiency and digital engagement

    • Map current customer journey processes to identify bottlenecks and inefficiencies
    • Implement lean methodologies to streamline workflows and reduce wait times
    • Invest in technology to automate key customer service functions
    • Enhance mobile and digital platforms to provide seamless service access
    • Develop a user-focused design for digital banking interfaces
    • Increase cloud infrastructure investment to support more scalable digital solutions
    • Implement real-time performance tracking tools to monitor service efficiency
    • Create cross-training programs to enhance staff efficiency in multiple roles
    • Use AI tools for proactive customer support and issue resolution
    • Benchmark digital engagement levels against competitors to identify areas for improvement
personalisationtransparencydata-analystcustomer-service-representativemarketing-teamit-team
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Strategies and tactics for automating third-party migration

  • ⛳️ Strategy 1: Develop and implement a user-friendly migration toolkit

    • Research common integration challenges faced by 3rd party users
    • Design an intuitive user interface for the migration toolkit
    • Incorporate automated data validation checks within the tool
    • Develop comprehensive user guides and tutorials
    • Integrate a feedback mechanism for continuous improvement
    • Pilot the toolkit with a selected group of 3rd party users
    • Adjust the toolkit based on pilot feedback
    • Ensure cross-platform compatibility of the toolkit
    • Train support staff to assist users during migration
    • Launch the toolkit with a marketing campaign to increase awareness

  • ⛳️ Strategy 2: Create a comprehensive self-service knowledge base

    • Gather FAQs and common issues from current 3rd party migrations
    • Develop step-by-step guides for each stage of the migration process
    • Incorporate video tutorials for visual learners
    • Implement a searchable database for ease of information retrieval
    • Provide regular updates with new information and solutions
    • Encourage user contributions to the knowledge base
    • Establish a community forum for peer-to-peer support
    • Monitor common queries to identify areas needing more detailed guides
    • Incorporate AI to suggest relevant articles based on user queries
    • Promote the knowledge base through regular communications

  • ⛳️ Strategy 3: Enhance API capabilities for seamless integration

    • Audit current APIs for performance and potential optimisations
    • Work with 3rd party developers to identify necessary API features
    • Implement robust security measures for data integrity
    • Provide comprehensive API documentation with examples
    • Offer sandbox environments for API testing and experimentation
    • Introduce versioning to manage and maintain API updates
    • Implement webhook support for real-time integration updates
    • Develop SDKs in popular programming languages to facilitate ease of use
    • Monitor usage metrics and identify potential bottlenecks
    • Iterate on API enhancements based on user feedback and industry trends
automationintegrationdevelopersupport-staffapi-teamuser-experience-team
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Strategies and tactics for improving academic performance of grade 8 students

  • ⛳️ Strategy 1: Implement personalized learning plans

    • Assess each student's current performance and learning style
    • Develop tailored educational goals for each student
    • Incorporate diverse learning materials such as videos, readings, and interactive modules
    • Set up regular one-on-one meetings with students to review progress
    • Provide additional resources for students who are struggling
    • Create collaborative study sessions for peer learning
    • Introduce goal tracking systems for both short and long-term objectives
    • Offer feedback sessions for students to express their concerns and preferences
    • Adjust learning plans based on continuous assessment outcomes
    • Identify and address common curriculum weaknesses with targeted interventions

  • ⛳️ Strategy 2: Enhance teacher-student interaction

    • Arrange regular interactive Q&A sessions
    • Encourage open office hours for individual student consultations
    • Utilise engaging teaching methods like flipped classrooms
    • Incorporate technology such as apps and e-resources in lessons
    • Assign manageable group projects to foster teamwork
    • Set up a mentorship programme with older students or professionals
    • Regularly involve parents in academic discussions and updates
    • Provide teachers with professional development workshops
    • Implement a feedback loop from students regarding teaching techniques
    • Establish clear and constructive communication channels between students and teachers

  • ⛳️ Strategy 3: Promote a positive learning environment

    • Design classrooms that are conducive to different learning activities
    • Ensure a distraction-free zone within the classroom setup
    • Introduce break periods with light physical activity
    • Recognise and reward academic improvements and achievements
    • Organise educational outings or guest speaker sessions
    • Develop a peer support system or study buddy programme
    • Include stress management workshops in the curriculum
    • Facilitate clubs or societies that align with academic subjects
    • Encourage a growth mindset through positive reinforcement
    • Create a safety net for open discussions on academic and personal barriers
academic-performancepersonalized-learningteachermentoracademic-councilsupport-staff
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Strategies and tactics for creating an off-road team using a trophy truck

  • ⛳️ Strategy 1: Build the team

    • Recruit experienced off-road drivers
    • Hire skilled mechanics with knowledge of trophy trucks
    • Find a team manager with experience in off-road racing
    • Recruit support staff such as logistics coordinators and public relations
    • Establish roles and responsibilities for each team member
    • Create a communication plan for team coordination
    • Hold regular meetings to discuss team progress and goals
    • Develop a training program for drivers and mechanics
    • Foster a team culture focused on collaboration and performance
    • Set up a system for monitoring team member performance

  • ⛳️ Strategy 2: Acquire and prepare the trophy truck

    • Research and purchase a competitive trophy truck
    • Perform necessary modifications to meet Baja racing standards
    • Implement a regular maintenance schedule for the truck
    • Stock up on essential spare parts and tools
    • Establish a relationship with suppliers for quick part replenishment
    • Set up a garage or workshop for truck maintenance and repairs
    • Install safety features such as roll cages and harnesses
    • Optimize the truck’s performance through testing and adjustments
    • Create a detailed log of all modifications and maintenance
    • Ensure that all team members are familiar with the truck’s specifications and maintenance routines

  • ⛳️ Strategy 3: Secure sponsorship and funding

    • Create a compelling sponsorship proposal
    • Identify potential sponsors within the automotive and racing industry
    • Reach out to companies with tailored proposals
    • Utilise social media to build a following and attract sponsors
    • Attend industry events to network with potential sponsors
    • Offer sponsors visible branding opportunities on the truck and team gear
    • Develop tiered sponsorship packages with varying levels of exposure
    • Provide regular updates to sponsors on the team’s progress
    • Showcase successful races and milestones to sponsors
    • Ensure all agreements with sponsors are in writing and clearly defined
off-roadsponsorshipteam-managermechanicdriver-teamsupport-staff
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Strategies and tactics for implementing truancy prevention measures

  • ⛳️ Strategy 1: Monitor and track attendance

    • Establish a system for daily attendance recording
    • Set up alerts for when a student reaches 3 unexcused or 5 total absences
    • Review attendance records weekly to identify patterns
    • Coordinate with teachers to ensure accurate attendance data
    • Use attendance software with tracking capabilities
    • Train staff on new attendance policies and technology
    • Develop a protocol for addressing discrepancies in attendance data
    • Communicate attendance expectations to students and parents
    • Provide access to attendance records for students and parents
    • Create a dedicated team to monitor and analyse attendance trends

  • ⛳️ Strategy 2: Engage with students and parents

    • Schedule meetings with students who reach the absence threshold
    • Communicate with parents about attendance expectations
    • Provide information on the impact of truancy on academic performance
    • Develop a contract with students and parents to improve attendance
    • Offer counselling services for students with frequent absences
    • Create a welcoming school environment to encourage attendance
    • Send home newsletters highlighting the importance of attendance
    • Involve parents in creating a get-back-on-track plan
    • Host workshops for parents on supporting student attendance
    • Establish a parent hotline for attendance-related inquiries

  • ⛳️ Strategy 3: Implement support and intervention programs

    • Establish a mentorship program for at-risk students
    • Provide academic support or tutoring for frequently absent students
    • Assess and address any barriers to attendance such as transportation
    • Develop a reward system to incentivise good attendance
    • Coordinate with community organisations to offer support services
    • Offer flexible scheduling or alternative learning options
    • Implement a buddy system to pair students with peers for support
    • Identify and address any bullying issues or school climate concerns
    • Conduct regular check-ins with frequent absentees
    • Create a school-wide attendance challenge with goals and rewards
truancy-preventionattendance-trackingschool-counselorattendance-officerstudent-support-teamadministrative-staff-team
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Strategies and tactics for creating a supportive workplace environment

  • ⛳️ Strategy 1: Foster an inclusive company culture

    • Conduct regular diversity and inclusion training for all staff
    • Encourage open communication by implementing regular team meetings
    • Establish employee resource groups for shared experiences and support
    • Create a feedback system that allows staff to voice concerns anonymously
    • Celebrate diverse cultural events and achievements within the workplace
    • Include employees in decision-making processes that affect their work environment
    • Provide mentorship opportunities for personal and professional development
    • Recognise and reward contributions to the team and corporate culture
    • Implement flexible working arrangements to accommodate diverse needs
    • Regularly review and update company policies to support inclusivity

  • ⛳️ Strategy 2: Promote health and wellbeing initiatives

    • Offer health and wellness programs such as fitness classes or yoga sessions
    • Provide healthy snacks and meal options in the workplace
    • Encourage walking meetings and regular breaks throughout the day
    • Implement mental health awareness workshops and resources
    • Ensure health benefits include access to counselling and therapy services
    • Create a wellness room or quiet space for relaxation and meditation
    • Provide training on stress management and work-life balance
    • Organise regular health screenings and vaccination clinics
    • Encourage the utilisation of personal days for mental and physical health
    • Conduct regular surveys to assess employee health and wellbeing needs

  • ⛳️ Strategy 3: Enhance empowerment and professional growth

    • Develop a clear career progression plan for each employee
    • Offer regular skill development workshops and training programs
    • Provide opportunities for cross-departmental collaboration and projects
    • Encourage leadership skills through delegation and autonomy in tasks
    • Set up a system for recognising personal and team achievements
    • Establish a resource library containing educational material and courses
    • Arrange for guest speakers and seminars on relevant industry topics
    • Create a peer coaching or buddy system for support and guidance
    • Utilise feedback sessions to identify skills and training needs
    • Regularly assess and update development programs based on feedback
inclusivityempowermenthr-managerwellness-coordinatordiversity-teamhealth-and-wellness-team
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Strategies and tactics for fostering Creative and Collaborative Communities

  • ⛳️ Strategy 1: Enhance HR Practices

    • Revise job descriptions to reflect creativity and collaboration values
    • Implement a comprehensive onboarding programme that includes cultural awareness training
    • Develop a mentorship programme to support new hires and encourage innovation
    • Conduct regular staff surveys to gather feedback on engagement and satisfaction
    • Offer flexible work arrangements to support diverse needs and creative processes
    • Create recognition programmes to celebrate staff contributions to innovation
    • Host quarterly workshops on creative thinking and collaboration techniques
    • Standardise performance reviews to include criteria on creativity and teamwork
    • Build partnerships with institutions for recruitment from creative fields
    • Establish a transparent internal career progression framework

  • ⛳️ Strategy 2: Diversify Revenue Streams

    • Identify and engage with potential partners for collaborative projects
    • Explore grants and funding opportunities that align with community values
    • Develop a membership programme that offers exclusive benefits and resources
    • Host fundraisers featuring local artists and innovators for community engagement
    • Implement an e-commerce platform to sell products or services related to the community
    • Offer workshops and seminars on creativity and innovation for a fee
    • Establish a sponsorship programme to attract corporate support
    • Develop online courses in partnership with educational institutions
    • Create co-working spaces for rent to foster creativity and collaboration
    • Offer consulting services to other organisations seeking to foster innovation

  • ⛳️ Strategy 3: Empower Māori and Moana Voices

    • Establish a Māori and Moana advisory board for community guidance
    • Develop programmes specifically highlighting Māori and Moana creators
    • Promote Māori and Moana art and culture through exhibitions and events
    • Create scholarships and grants for Māori and Moana individuals in creative fields
    • Ensure representation of Māori and Moana voices in leadership roles
    • Host cultural awareness and sensitivity training for staff and community members
    • Partner with Māori and Moana led organisations for collaborative initiatives
    • Include Māori and Moana languages and symbols in the community’s branding
    • Develop educational resources showcasing Māori and Moana histories and achievements
    • Facilitate storytelling workshops empowering Māori and Moana narratives
creativitycollaborationhr-managercommunity-engagement-officerhr-teamcultural-development-team
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Strategies and tactics for building Creative, Collaborative Communities

  • ⛳️ Strategy 1: Enhance Hiring Practices

    • Develop a recruitment plan that emphasizes diversity and creativity
    • Use behavioural and situational interview techniques to assess collaborative skills
    • Incorporate skills-based assessments that focus on creativity and problem-solving
    • Engage current creative teams in the interview process
    • Ensure job descriptions clearly outline opportunities for collaboration
    • Utilise social media and innovative platforms to reach a broader range of candidates
    • Implement referral programmes encouraging employees to recommend creative talent
    • Provide hiring managers with training on unconscious bias
    • Measure success through feedback from hiring managers and new hires
    • Regularly review and improve job posting strategies

  • ⛳️ Strategy 2: Foster Employee Retention

    • Conduct regular surveys to understand employee satisfaction and areas of improvement
    • Develop mentorship programmes that pair employees with experienced leaders
    • Create career development plans and provide training opportunities
    • Recognise and reward collaborative and creative efforts
    • Offer flexible working arrangements to support work-life balance
    • Facilitate community-building events outside of work responsibilities
    • Maintain open channels for communication and feedback
    • Provide competitive benefit packages that emphasise both financial and personal well-being
    • Encourage cross-departmental collaboration on projects
    • Host regular 'stay interviews' to proactively address potential employee concerns

  • ⛳️ Strategy 3: Increase Staff Engagement

    • Establish a clear vision and goals that highlight innovation and teamwork
    • Facilitate regular workshops focusing on creative problem-solving skills
    • Include employees in decision-making processes to enhance ownership
    • Set up platforms for employees to showcase their skills and ideas
    • Create recognition programs that celebrate team and individual achievements
    • Schedule team-building activities that promote trust and collaboration
    • Utilise technology to streamline internal communication
    • Incorporate gamification elements into daily tasks to boost motivation
    • Encourage open dialogue during meetings and brainstorming sessions
    • Measure engagement through frequent pulse surveys and adjust strategies accordingly
diversitycollaborationhiring-managersteam-leadershr-departmentcreative-teams
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Strategies and tactics for improving employee engagement NPS score

  • ⛳️ Strategy 1: Enhance communication and feedback loops

    • Conduct monthly town hall meetings to share company updates and address employee concerns
    • Implement an anonymous online feedback platform to gather honest employee opinions
    • Establish regular one-on-one check-ins between employees and their direct managers
    • Create cross-departmental teams to work on company-wide projects and initiatives
    • Train managers on effective communication techniques and active listening skills
    • Develop an internal newsletter to keep employees informed about important events and changes
    • Host quarterly focus group sessions to discuss specific areas of employee experience
    • Utilise surveys to gather input on new policies and programmes, ensuring transparency
    • Set up suggestion boxes in the office for employees to propose ideas for improvement
    • Regularly update staff on action taken from feedback to demonstrate responsiveness

  • ⛳️ Strategy 2: Foster a supportive and inclusive work culture

    • Launch a diversity and inclusion programme with regular training sessions
    • Organise quarterly team-building activities to strengthen team bonds and trust
    • Introduce mental health support resources, such as access to a counsellor or wellness app
    • Create employee resource groups for various interests and demographics
    • Ensure managers receive training on recognising and mitigating unconscious bias
    • Provide opportunities for peer recognition, such as an 'Employee of the Month' programme
    • Schedule regular social events and team outings to encourage informal engagement
    • Implement flexible work arrangements, such as remote work and flexible hours
    • Facilitate 'buddy' systems for new employees to ease their integration
    • Maintain an open-door policy for employees to discuss any concerns with HR

  • ⛳️ Strategy 3: Invest in professional development and career growth

    • Offer regular skill enhancement workshops and training sessions to employees
    • Create personalised development plans through annual review meetings
    • Set up a mentorship programme to pair employees with experienced leaders
    • Encourage lateral movement within the company by promoting job shadowing opportunities
    • Sponsor employees to attend relevant external conferences and seminars
    • Provide access to online learning platforms for continuous learning
    • Recognise and reward employees who pursue further education or certifications
    • Establish a clear career path framework to illustrate growth opportunities
    • Conduct regular performance reviews to identify areas for improvement and advancement
    • Allocate funds for higher education scholarships for employees aiming to upskill
engagementfeedbackhuman-resources-managerteam-leaderdiversity-and-inclusion-teamtraining-and-development-team
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How to track your Support Staff strategies and tactics

Having a plan is one thing, sticking to it is another.

Setting good strategies is only the first challenge. The hard part is to avoid distractions and make sure that you commit to the plan. A simple weekly ritual will greatly increase the chances of success.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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