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10 strategies and tactics for Local Support Team

What is Local Support Team strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Finding the right Local Support Team strategy can seem daunting, particularly when you're focused on your daily workload. For this reason, we've compiled a selection of examples to fuel your inspiration.

Transfer these examples to your app of choice, or opt for Tability to help keep you on track.

How to write your own Local Support Team strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Local Support Team strategy examples

You will find in the next section many different Local Support Team tactics. We've included action items in our templates to make it as actionable as possible.

Strategies and tactics for establishing a Technical Support Organisation

  • ⛳️ Strategy 1: Develop centralised training modules

    • Identify core competencies required for the technical support team
    • Design training modules that focus on these core competencies
    • Schedule workshops at a central location for initial training
    • Invite experienced global automation team members to lead sessions
    • Incorporate hands-on training with existing automation equipment
    • Create assessment tools to evaluate skills post-training
    • Provide continuous professional development opportunities
    • Establish a certification programme for technical support staff
    • Develop online resources for ongoing learning
    • Plan regular refresher courses to maintain skill levels

  • ⛳️ Strategy 2: Implement local support teams

    • Recruit staff for technical support positions at each facility
    • Allocate resources for initial setup of support infrastructure
    • Ensure alignment of objectives with global automation team
    • Establish regular communication channels between local and global teams
    • Designate a local leader in each facility for team supervision
    • Implement a system for tracking equipment maintenance needs
    • Create a local database for documenting technical issues and solutions
    • Provide feedback loops for continuous process improvement
    • Secure budget approval for ongoing operational costs
    • Monitor team performance and adjust strategies as necessary

  • ⛳️ Strategy 3: Foster collaboration and knowledge sharing

    • Organise regular meetings between local teams and global team
    • Set up a shared online platform for documentation and resources
    • Encourage sharing of best practices across facilities
    • Develop a mentorship programme pairing new members with experienced staff
    • Create recognition programmes to highlight successful team efforts
    • Establish cross-functional teams for special projects
    • Promote open communication through suggestion boxes and forums
    • Host annual conferences to exchange knowledge and developments
    • Incorporate guest speakers from industry experts into training
    • Regularly update procedures based on collaborative input
technical-supportautomation-implementationtechnical-support-stafflocal-leaderglobal-automation-teamlocal-support-team
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Strategies and tactics for building a three-sided marketplace to surpass Uber Eats in India

  • ⛳️ Strategy 1: Leverage local partnerships

    • Research popular local restaurants and eateries to approach for partnerships
    • Offer competitive commission rates to attract restaurant partners
    • Collaborate with local food bloggers to promote restaurant partners
    • Develop exclusive deals or discounts with local restaurants
    • Identify local influencers to promote the platform
    • Establish partnerships with local delivery services
    • Use geo-targeted marketing to increase local awareness
    • Set up initial meetings with potential restaurant partners
    • Create a unique value proposition tailored to local needs
    • Launch a campaign to promote partnership successes

  • ⛳️ Strategy 2: Enhance delivery efficiency

    • Recruit experienced local delivery personnel
    • Implement a robust training program for delivery partners
    • Develop an AI-powered route optimization tool to reduce delivery times
    • Introduce cashless payment options for seamless transactions
    • Install a real-time tracking system for customers and delivery partners
    • Set clear service level agreements for delivery partners
    • Offer incentives for high-performing delivery partners
    • Create a feedback loop with delivery partners for continuous improvement
    • Ensure delivery personnel are well-equipped for different weather conditions
    • Conduct satisfaction surveys to gather feedback from customers and partners

  • ⛳️ Strategy 3: Develop a customer-centric platform

    • Gather user feedback to improve the user interface and experience
    • Implement a loyalty program for frequent customers
    • Offer personalization features such as recommendations based on user history
    • Develop a mobile-friendly platform for widespread accessibility
    • Introduce a customer support chatbot for quick assistance
    • Regularly update the platform with new features and enhancements
    • Host customer appreciation events or promotions
    • Utilise predictive analytics to anticipate customer needs
    • Ensure a simple and intuitive ordering process
    • Address customer concerns promptly through a dedicated support team
local-partnershipsdelivery-efficiencydelivery-partnercustomer-support-agentmarketing-teamtechnology-team
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Strategies and tactics for achieving Market Leadership in the Bottled Water Industry

  • ⛳️ Strategy 1: Innovate Your Production Process

    • Research and implement cutting-edge, sustainable technologies for water purification and bottling
    • Conduct regular audits to ensure the highest quality standards are maintained across all products
    • Develop eco-friendly packaging solutions to reduce environmental footprint
    • Implement a waste reduction program in the production process
    • Invest in employee training to enhance efficiency and innovation in production
    • Partner with technology providers to keep up with industry trends
    • Set up a feedback loop with customers to continuously improve product quality
    • Perform a cost-benefit analysis to ensure financial sustainability of innovative practices
    • Introduce an internal reward system for employees who contribute innovative ideas
    • Regularly review and adjust production strategies to align with market demands and environmental goals

  • ⛳️ Strategy 2: Enhance Marketing and Customer Engagement

    • Develop a strong brand identity centred on sustainability and customer satisfaction
    • Create targeted marketing campaigns to highlight the eco-friendly aspects of your products
    • Engage with customers through social media and other digital platforms to build a community
    • Organise events and sponsorships that reinforce your company's core values and mission
    • Initiate a customer loyalty program to incentivise repeat purchases
    • Conduct market research to understand customer needs and adapt your offerings accordingly
    • Leverage global platforms to increase brand visibility in international markets
    • Collaborate with influencers and brand ambassadors who align with your company's values
    • Implement a customer feedback system to continuously improve service and product offerings
    • Measure and analyse customer satisfaction scores to refine marketing strategies

  • ⛳️ Strategy 3: Strengthen Community and Environmental Impact

    • Develop partnerships with local community organisations for environmental projects
    • Implement educational programs to raise awareness about environmental sustainability
    • Establish a corporate social responsibility initiative focused on health and education
    • Conduct regular assessments of the environmental impact of your operations and adjust practices
    • Invest in renewable energy sources to power production facilities
    • Organise community clean-up events to actively engage with locals
    • Innovate sustainable supply chain practices and share findings with partners
    • Monitor legislative developments and ensure compliance with all environmental regulations
    • Set up a system to measure the social impact of community initiatives
    • Recognise and reward employees and community partners who contribute to sustainability goals
sustainabilityinnovationbrand-managersustainability-officermarketing-teamproduction-team
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Strategies and tactics for growing telecom managed services in Middle East and Africa

  • ⛳️ Strategy 1: Localising services and offerings

    • Conduct market research to understand regional needs and preferences
    • Develop customised service packages for specific countries
    • Hire local experts who understand the telecom regulations and market dynamics
    • Translate marketing materials and websites into local languages
    • Partner with local businesses for joint offerings
    • Implement local payment methods
    • Adopt culturally relevant branding and messaging
    • Ensure compliance with local telecom regulations
    • Attend regional telecom conferences and trade shows
    • Gather feedback from local customers to continuously improve offerings

  • ⛳️ Strategy 2: Forming strategic partnerships and alliances

    • Identify potential local partners in the telecom sector
    • Approach regional telecom operators for collaboration
    • Engage with government bodies and regulatory agencies
    • Create joint ventures with local service providers
    • Leverage existing relationships to expand market reach
    • Develop co-branded marketing campaigns with partners
    • Share resources and expertise with partner companies
    • Establish a formal partnership onboarding process
    • Review and renew partnerships annually based on performance
    • Collaborate on developing innovative solutions tailored for the region

  • ⛳️ Strategy 3: Enhancing customer support and service quality

    • Set up 24/7 customer support centres in key locations
    • Train customer service teams in local languages
    • Implement cloud-based customer service solutions
    • Develop a comprehensive service-level agreement (SLA) framework
    • Monitor and analyse customer feedback regularly
    • Introduce a multi-channel customer support system
    • Invest in continuous employee training and development
    • Conduct regular service quality audits
    • Offer personalised support and high-touch customer service
    • Create a robust escalation process for faster issue resolution
localising-servicesstrategic-partnershipsmarket-researchercustomer-service-managermarketing-teamcustomer-support-team
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Strategies and tactics for growing Sales and Market Penetration for IMZ Corporate's IoT Solutions

  • ⛳️ Strategy 1: Enter the state excise departments market

    • Conduct market intelligence in Maharashtra, Jharkhand, Karnataka, and Kerala
    • Develop hyper-localized solution templates based on collected data
    • Map region-specific pain points to showcase immediate value
    • Create a narrative highlighting technological disruption in liquor supply chain management
    • Develop predictive analytics demonstrating cost savings beyond traditional tracking
    • Design cost-effective pilot programs with minimal client investment
    • Implement a 'Zero-Risk Pilot Program' with performance-linked pricing
    • Create transparent, data-driven ROI calculators
    • Offer flexible implementation models allowing modular scaling
    • Provide complimentary initial security and efficiency audits

  • ⛳️ Strategy 2: Target food corporations for market penetration

    • Identify Jharkhand Food Corporation as strategic entry point
    • Evaluate target based on openness to technological innovation and existing challenges
    • Develop a comprehensive digital security ecosystem extending beyond traditional tracking
    • Design modular solutions adaptable to various organisational complexities
    • Integrate machine learning algorithms for predictive loss prevention
    • Create user-friendly dashboards for real-time insights
    • Establish trust through transparent technological demonstrations
    • Offer phased implementation with clear milestone-based achievements
    • Provide continuous support and commit to technology evolution
    • Establish collaborative feedback mechanisms for improvement

  • ⛳️ Strategy 3: Penetrate the railway sector with innovative IoT solutions

    • Identify critical security and operational pain points in railway logistics
    • Develop comprehensive security solutions exceeding traditional tracking
    • Create a technology sandbox for continuous solution refinement
    • Integrate multiple tracking technologies including GPS, RFID, and AI-powered analytics
    • Develop predictive maintenance and security algorithms
    • Create a unified monitoring platform with intuitive interfaces
    • Ensure AIS 140 compliance with additional innovative features
    • Leverage academic and research partnerships to bolster credibility
    • Obtain necessary certifications and security clearances
    • Demonstrate technological superiority through live pilot programs
market-penetrationiot-solutionsmarket-researchertechnology-analystsales-teamtechnology-innovation-team
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Strategies and tactics for enhancing Road Infrastructure in Barangay Mangiliol

  • ⛳️ Strategy 1: Develop a comprehensive road rehabilitation plan

    • Conduct a thorough assessment of road conditions from purok 1-3
    • Engage civil engineers to design the rehabilitation plan
    • Prioritise roads based on severity of deterioration
    • Identify potential funding sources for the project
    • Estimate the total cost of rehabilitation
    • Outline a project timeline with specific milestones
    • Engage the community through public consultations
    • Seek approvals from local government authorities
    • Establish a project management team
    • Set up an oversight committee for project monitoring

  • ⛳️ Strategy 2: Implement effective road repair and maintenance

    • Hire qualified contractors for road repairs
    • Use durable materials that withstand heavy rainfall
    • Ensure proper drainage systems are incorporated
    • Set up temporary traffic management solutions
    • Monitor adherence to safety standards during construction
    • Schedule regular inspections during the repair process
    • Implement quality control measures on completed sections
    • Establish a maintenance schedule post-rehabilitation
    • Provide training for local workers on maintenance techniques
    • Develop a long-term sustainability plan for roads

  • ⛳️ Strategy 3: Enhance community and stakeholder engagement

    • Organise community meetings to explain benefits of the project
    • Collect feedback from residents and local businesses
    • Involve local businesses in supplying materials
    • Create volunteer programs for road maintenance
    • Establish a communication channel for project updates
    • Partner with NGOs to support community engagement
    • Develop educational materials on road safety
    • Recognise the contributions of stakeholders in the project
    • Create a platform for ongoing feedback and suggestions
    • Plan a community event to celebrate project completion
road-rehabilitationcommunity-engagementcivil-engineerproject-managerproject-management-teamoversight-committee
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Strategies and tactics for achieving Women's Empowerment in Afghanistan

  • ⛳️ Strategy 1: Enhance educational and vocational opportunities

    • Conduct local needs assessments to tailor educational programs
    • Develop a curriculum focusing on literacy and vocational skills
    • Collaborate with civil society organizations to implement programs
    • Provide training for teachers and facilitators
    • Establish safe and accessible educational centers
    • Introduce virtual learning where possible
    • Coordinate with religious leaders for community acceptance
    • Organise awareness campaigns on the project benefits
    • Secure funding and resources from international partners
    • Set up monitoring and evaluation systems

  • ⛳️ Strategy 2: Empower women's social and economic participation

    • Launch awareness programs on gender equality and rights
    • Develop entrepreneurship hubs for women
    • Provide micro-financing options for women-led businesses
    • Conduct skills workshops aligned with local market needs
    • Partner with local enterprises to offer job placements
    • Facilitate mentorship programs with successful women leaders
    • Establish community support groups for women
    • Create platforms for women to voice their issues
    • Document and share success stories
    • Measure participation improvements and economic outcomes

  • ⛳️ Strategy 3: Ensure security compliance and cultural integration

    • Establish clear security protocols for participant safety
    • Coordinate with local authorities for project protection
    • Engage community leaders to foster acceptance
    • Review curriculum with religious scholars for Sharia compliance
    • Ensure vocational training aligns with Afghan norms
    • Protect data confidentiality of participants
    • Maintain regular dialogue with relevant government bodies
    • Avoid activities conflicting with official policies
    • Introduce ongoing sensitivity training for project staff
    • Evaluate security measures and adjust as necessary
women's-empowermenteducationproject-facilitatorcommunity-leadercurriculum-development-teamsecurity-compliance-team
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Strategies and tactics for preparing a comprehensive mall review strategy

  • ⛳️ Strategy 1: Establish a robust mall management structure

    • Appoint a mall general manager to oversee overall operations
    • Set up specialized departments for operations, leasing, marketing, and finance
    • Designate managers for each department to ensure focused leadership
    • Implement weekly cross-departmental meetings for alignment on objectives
    • Create clear reporting structures with department heads reporting to the general manager
    • Conduct quarterly reviews of the management structure to identify areas for improvement
    • Develop a succession plan to maintain leadership continuity
    • Integrate communication and project management tools for improved collaboration
    • Organize bi-annual team-building activities to strengthen team dynamics
    • Set up performance evaluation criteria for department heads

  • ⛳️ Strategy 2: Maximize tenant occupancy through strategic lease management

    • Establish a dedicated leasing department for managing tenant relations
    • Develop a tenant mix strategy to balance retail, F&B, and service stores
    • Introduce a lease expiry management system for timely renewals and negotiations
    • Set up KPIs for monitoring occupancy rate, lease terms, and tenant satisfaction
    • Conduct market research to identify potential new tenants and sectors to enhance the mall's offering
    • Review and adjust lease terms to reflect current market conditions
    • Implement a feedback system for tenants to express needs and concerns
    • Organize regular tenant meetings to discuss and negotiate leasing issues
    • Provide incentives for anchor tenants to ensure long-term occupancy
    • Develop a contingency plan for managing high vacancy rates

  • ⛳️ Strategy 3: Enhance financial transparency and operational efficiency

    • Set up a finance and accounting department for revenue and cost management
    • Implement monthly financial reporting to track profitability and operational costs
    • Introduce a centralized billing system for tenant payments
    • Automate vendor and supplier payments to optimize cash flow
    • Conduct regular financial audits to ensure accuracy and compliance
    • Establish an expense management policy for cost control
    • Analyze financial data to identify trends and areas for cost reduction
    • Train staff in financial literacy to enhance fiscal responsibility
    • Create an annual budget plan aligning with mall objectives
    • Integrate accounting software for streamlined financial operations
mall-managementtenant-occupancygeneral-managerleasing-managerfinance-departmentleasing-department
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Strategies and tactics for achieving Academic Excellence and Community Engagement

  • ⛳️ Strategy 1: Enhance Research and Innovation Environment

    • Offer competitive research grants to faculty and students
    • Establish interdisciplinary research centres
    • Foster collaboration with industry partners for research projects
    • Organise annual research seminars and conferences
    • Provide comprehensive research facilities and labs
    • Encourage publication in high-impact journals
    • Offer workshops on research methodologies and grant writing
    • Create an online repository for research publications
    • Develop a mentorship program for junior researchers
    • Enhance digital infrastructure for remote research collaboration

  • ⛳️ Strategy 2: Engage and Impact the Community

    • Develop service-learning modules within curricula
    • Partner with local industries for community projects
    • Organise community science fairs and open days
    • Implement outreach programs in schools for STEM promotion
    • Facilitate public lectures and workshops on scientific topics
    • Collaborate with local government on regional issues
    • Develop partnerships with non-profits for community projects
    • Create a platform for community input on college initiatives
    • Establish an annual award for impactful community projects
    • Promote student volunteerism in local community services

  • ⛳️ Strategy 3: Prepare Students for Future Careers

    • Develop a robust career counseling centre
    • Organise regular workshops on employability skills
    • Provide a database of internship opportunities
    • Foster partnerships with tech companies for internships
    • Enhance curriculum with current industry standards
    • Facilitate alumni networking events for career guidance
    • Integrate problem-solving and analysis in all courses
    • Incorporate real-world projects in course assessments
    • Offer certifications in emerging technologies
    • Promote student-led innovation and entrepreneurial projects
researchcommunity-engagementfacultycareer-counselorresearch-teamoutreach-team
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Strategies and tactics for enhancing Efficient Business Operations for Tasting Matters

  • ⛳️ Strategy 1: Streamline order and payment processes

    • Set up automated WhatsApp responses for order confirmations
    • Create a Google Forms link for order placements to feed directly into a centralised sheet
    • Train staff on capturing transactions and collections in real-time through an easy mobile form
    • Use Yoco's API to automatically record card transactions in a Google Sheet
    • Develop an automated reminder system for order collections
    • Implement a simple loyalty programme to encourage repeat orders
    • Set up a bi-weekly check-in via WhatsApp reminders to encourage repeat orders
    • Integrate Google Sheets with Whatsapp Business for concise customer tracking reports
    • Introduce a simple budgeting sheet for tracking expenses related to orders
    • Create an efficient alert system for low-stock products

  • ⛳️ Strategy 2: Enhance market presence and optimize sales strategy

    • Schedule recurring monthly market appearances to ensure income stability
    • Introduce a customer feedback system using Google Forms to gather market insights
    • Analyse customer data to identify best-selling pies and adjust production priorities
    • Prepare a marketing calendar focusing on high-impact sales periods like December
    • Train staff to handle market setups and sales autonomously to free up Christine's time
    • Design a digital marketing flyer with unique selling points to distribute before markets
    • Utilise digital QR codes on flyers for easy access to WhatsApp catalogues
    • Create a market-specific promotional offer to attract new customers
    • Utilise platforms like Canva to create engaging social media posts pre-market days
    • Set up a partnership with local coffee shops to boost brand visibility

  • ⛳️ Strategy 3: Implement efficient business and financial management systems

    • Develop a Google Drive system for organised document storage and sharing
    • Set up a Financial Snapshot template to simplify monthly financial tracking
    • Automate monthly financial reports via Google Sheets for quick business insights
    • Create a clear business plan outline to guide future expansion efforts
    • Incorporate regular strategic reviews focusing on business goals and market dynamics
    • Establish a clear governance structure with defined roles for all team members
    • Schedule bi-monthly progress check-ins to adjust priorities and assess output
    • Create attractive, engaging branding elements for consistent usage in all materials
    • Conduct a bi-annual strategy workshop to refine vision and adjust goals
    • Activate an emergency cash buffer for business stability in unforeseen circumstances
order-automationmarket-optimizationmarketing-manageroperations-managersales-teamfinancial-analysis-team
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How to track your Local Support Team strategies and tactics

Having a plan is one thing, sticking to it is another.

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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