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10 strategies and tactics for Support Services

What is Support Services strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Identifying the optimal Support Services strategy can be challenging, especially when everyday tasks consume your time. To help you, we've assembled a list of examples to ignite your creativity.

Copy these examples into your preferred app, or you can also use Tability to keep yourself accountable.

How to write your own Support Services strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Support Services strategy examples

We've added many examples of Support Services tactics, including a series of action items. We hope that this will make these examples as practical and useful as possible.

Strategies and tactics for developing a Comprehensive Strategic Plan for Marketing and Communications

  • ⛳️ Strategy 1: Strengthen brand recognition and awareness

    • Conduct a brand audit to identify strengths and areas for improvement
    • Create a unified branding guideline to be distributed across all departments
    • Organise a series of brand-focused workshops for FNU staff
    • Develop a consistent messaging strategy highlighting FNU's dual roles
    • Engage professional designers to update FNU's visual identity
    • Leverage successful alumni stories in marketing materials and campaigns
    • Launch a digital campaign featuring student testimonials and experiences
    • Collaborate with influencers and media for broader reach
    • Use targeted social media ads to reach potential students
    • Monitor brand perception through regular surveys and social listening

  • ⛳️ Strategy 2: Enhance stakeholder engagement and partnerships

    • Map out key stakeholders and create a targeted engagement plan
    • Develop an alumni relations strategy that includes networking events
    • Launch a newsletter for staff, students, and alumni to foster connection
    • Establish partnerships with local and international businesses
    • Organise industry panels and talks at FNU to increase visibility
    • Promote collaborative research initiatives with partner institutions
    • Host bi-annual stakeholder forums to discuss university progress
    • Develop student ambassador programs to engage current and prospective students
    • Launch campaigns highlighting student achievements in local communities
    • Implement stakeholder feedback mechanisms to improve relationships

  • ⛳️ Strategy 3: Drive a digital transformation and innovation in marketing

    • Adopt advanced digital marketing tools and platforms
    • Create a dedicated content team for social media management
    • Introduce monthly podcasts focusing on trends and experiences at FNU
    • Enhance the FNU website with a user-friendly experience
    • Run SEO and content marketing campaigns to increase organic reach
    • Engage in targeted email marketing for different audience segments
    • Invest in analytics tools to assess digital campaign performance
    • Produce engaging video content showcasing the university's offerings
    • Use virtual reality for interactive virtual tours of campus facilities
    • Launch digital education initiatives to support online learning goals
brand-recognitiondigital-transformationmarketing-managercommunications-specialistpublic-relationsdigital-marketing
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Strategies and tactics for restructuring Campus Services for Future Readiness

  • ⛳️ Strategy 1: Create a dedicated sales and commercial development division

    • Establish a clear organisational structure for the sales and commercial development division
    • Define specific roles and responsibilities for business development positions
    • Integrate the WHH and Event Essex events teams into the new division
    • Develop a resource allocation plan to maximise joint opportunities
    • Implement training programs for team members focused on sales skills
    • Set measurable sales targets for the division
    • Develop a brand identity and marketing strategy for the sales division
    • Create a feedback loop for continuous improvement via customer and team feedback
    • Leverage technology to streamline sales and event coordination processes
    • Establish partnerships with external organisations for event co-hosting opportunities

  • ⛳️ Strategy 2: Elevate the role of head of accommodation to residential director

    • Redefine the job description and title to residential director
    • Include a sales and lettings manager role to focus on alternative uses
    • Assess current accommodation processes to identify improvement areas
    • Launch initiatives to enhance the student housing experience
    • Introduce flexible leasing options to adapt to varying student numbers
    • Benchmark against competitor universities to identify best practices
    • Conduct market research to explore alternative accommodation uses
    • Enhance communication channels between accommodation and other campus services
    • Implement a data-driven approach to track occupancy and financial performance
    • Set regular review meetings to assess progress and make necessary adjustments

  • ⛳️ Strategy 3: Create a centralised support services function

    • Identify all support functions to be centralised within the directorate
    • Define roles and responsibilities within the central support services unit
    • Develop a transition plan for support staff to move into the new structure
    • Implement training programs for staff to develop skills in contract management, systems, and analytics
    • Establish a data analytics team to support decision-making across directorate
    • Create synergies by standardising processes and sharing resources
    • Develop a knowledge-sharing platform for best practices and training resources
    • Set up a dashboard for monitoring key performance indicators across functions
    • Engage in regular team-building activities to foster a cohesive unit
    • Establish periodic audits to ensure efficiency and effectiveness of the centralised services
campus-servicesstudent-populationsresidential-directorsales-managersales-and-commercial-developmentcentral-support-services
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Strategies and tactics for enhancing Academic and Institutional Excellence

  • ⛳️ Strategy 1: Increase student intake and enhance visual identity

    • Conduct market research to understand student preferences for MBA programs
    • Create a targeted marketing campaign focusing on the unique attributes of the MBA program
    • Redesign the visual identity with a professional design agency involving stakeholders
    • Develop a comprehensive branding guideline to maintain uniformity across all platforms
    • Promote student success stories and innovative projects on social media platforms
    • Collaborate with corporates to engage students in internships and real-world projects
    • Conduct webinars and open days to attract prospective MBA students
    • Enhance website user experience to streamline information access for potential students
    • Evaluate and update the curriculum to meet industry standards and student aspirations
    • Implement feedback loops with current students to continuously improve the program

  • ⛳️ Strategy 2: Enhance faculty development and student success

    • Organize professional development workshops for faculty to upskill in modern teaching methodologies
    • Deploy a needs assessment survey to identify skills gaps among faculty and students
    • Develop tailored training programs focusing on holistic student development
    • Create partnerships with high-value companies to secure internship and placement opportunities
    • Implement mentorship programs connecting alumni with current students
    • Streamline HR processes to efficiently address faculty training and development needs
    • Facilitate interdepartmental collaboration to foster innovative teaching practices
    • Establish a faculty advisory board to guide and support faculty career development
    • Introduce a recognition system to reward faculty and students for their achievements
    • Regularly review and update teaching tools and resources to enhance learning outcomes

  • ⛳️ Strategy 3: Enhance campus infrastructure and support entrepreneurial initiatives

    • Plan and execute the modernization of existing campus facilities with community input
    • Develop incubation centres to support student entrepreneurial initiatives
    • Invest in high-speed internet and digital tools to improve digital connectivity
    • Adopt cutting-edge technology in classrooms to enhance teaching and learning experiences
    • Expand the library and online learning resources for academic enrichment
    • Conduct regular maintenance and upgrades to ensure a hygienic campus environment
    • Create inclusive spaces and policies fostering a diverse and supportive campus climate
    • Collaborate with tech companies to bring innovative learning solutions to campus
    • Establish a student support centre to address diverse needs and enhance student life
    • Implement green initiatives to promote sustainability and environmental consciousness
academic-excellencefaculty-developmentfaculty-advisormarketing-coordinatorbranding-teamcampus-development-team
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Strategies and tactics for improving Graduation Rates

  • ⛳️ Strategy 1: Enhance academic support

    • Implement peer tutoring sessions three times weekly
    • Develop a mentorship programme pairing students with faculty members
    • Provide access to online academic resources and workshops
    • Host study skill seminars each semester
    • Offer academic counselling sessions monthly
    • Create a collaborative learning centre open 24/7
    • Organise monthly academic progress check-ins with students
    • Incorporate stress management and well-being workshops each term
    • Establish an early alert system for students at risk of failing
    • Integrate regular assessment tools to track students' progress

  • ⛳️ Strategy 2: Foster community engagement

    • Organise bi-weekly group activities to strengthen cohort bonds
    • Facilitate quarterly community service projects
    • Establish an alumni engagement programme for mentorship
    • Coordinate monthly networking events with local professionals
    • Host cultural exchange events bi-annually
    • Create a student-led advisory board for programme feedback
    • Develop partnerships with local organisations for internships
    • Implement a buddy system for incoming students
    • Conduct an annual leadership retreat
    • Promote student participation in campus clubs and organisations

  • ⛳️ Strategy 3: Provide personalised career guidance

    • Schedule bi-annual career counselling sessions with students
    • Conduct quarterly workshops on resume writing and interview skills
    • Connect students with professionals for bi-annual job shadow days
    • Establish partnerships with companies for internship opportunities
    • Create an online platform for job and internship listings
    • Facilitate monthly meetups with alumni in diverse fields
    • Host annual career fairs on campus with local businesses
    • Implement personality and skills assessments annually
    • Organise workshops on navigating career pathways and options
    • Provide ongoing support for postgraduate study applications
graduationsupportmentorcounseloracademic-supportcareer-services
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Strategies and tactics for becoming the Most Trusted and Customer-Centric Financial Institution

  • ⛳️ Strategy 1: Develop tailored banking solutions

    • Conduct comprehensive market research to understand customer segments and their needs
    • Analyse customer data to identify preferences and personalise offerings
    • Create flexible banking products that adapt to varying customer needs
    • Enhance services with tailored customer support options
    • Provide regular training for staff on personalisation techniques
    • Develop feedback mechanisms to refine and enhance tailored solutions
    • Set up cross-functional teams to drive innovation in product development
    • Explore partnerships with fintech firms to enhance offerings
    • Implement a customer relationship management system for better customer insights
    • Monitor and evaluate the impact of personalised solutions on customer satisfaction

  • ⛳️ Strategy 2: Enhance communication and transparency

    • Use clear and simple language in all customer communications
    • Improve online platforms to offer easily accessible information on products and services
    • Train customer service representatives to provide accurate and clear information
    • Implement proactive communication strategies to keep customers informed about changes
    • Develop a FAQ section on the website to address common customer queries
    • Create informative and engaging content about banking services and products
    • Regularly update customers on security measures and privacy policies
    • Host regular webinars and workshops to educate customers on financial management
    • Incorporate customer feedback into communication strategies
    • Evaluate the effectiveness of communication strategies through customer surveys

  • ⛳️ Strategy 3: Leverage innovative technology

    • Invest in the latest technology to enhance digital banking platforms
    • Ensure mobile and online platforms offer a seamless user experience
    • Implement AI and data analytics to personalise customer interactions
    • Automate routine transactions to improve service efficiency
    • Offer virtual financial advice through secure digital channels
    • Regularly update digital platforms to incorporate customer feedback
    • Provide robust security features to protect customer data and build trust
    • Integrate chatbots for 24/7 customer assistance
    • Organise regular digital literacy sessions for customers
    • Continuously monitor and upgrade technology to stay ahead of market trends
personalizationtechnologycustomer-service-representativedata-analystinnovation-teamcommunication-team
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Strategies and tactics for targeting French SMEs to Benefit Their Employees from Value Sharing Law

  • ⛳️ Strategy 1: Identify and segment target SMEs

    • Compile a list of French SMEs from business directories
    • Segment the list based on industry
    • Identify SMEs that have not yet implemented value sharing benefits
    • Analyze employee benefits currently offered by these SMEs
    • Gather data on SME financial performance
    • Develop criteria for prioritizing high-potential SMEs
    • Create a target list based on the criteria
    • Update the list regularly with new SMEs
    • Identify key decision makers in each SME
    • Categorise SMEs based on geography for regional targeting

  • ⛳️ Strategy 2: Develop educational materials and outreach programmes

    • Create informative brochures detailing the benefits of the value sharing law
    • Develop case studies of successful implementations
    • Organize webinars to educate SME leaders
    • Develop a dedicated website section with resources
    • Design email campaigns targeting SME decision makers
    • Create video content explaining the value sharing law
    • Offer free consultations to SMEs about implementing these benefits
    • Collaborate with trade organisations for wider reach
    • Set up social media campaigns to increase awareness
    • Develop partnerships with local business communities

  • ⛳️ Strategy 3: Provide support and consultancy for implementation

    • Create a team of consultants specialised in value sharing law
    • Offer a free initial assessment for interested SMEs
    • Develop a step-by-step guide for implementation
    • Provide workshops for SME HR teams
    • Assist SMEs in setting up internal communication campaigns
    • Help SMEs design custom value sharing plans
    • Offer ongoing support and follow-up consultations
    • Create feedback mechanisms to refine support services
    • Track and report on the progress of value sharing implementations
    • Provide SMEs with benchmarking data to measure their success
value-sharingsmesconsultantshr-teamsoutreach-programssupport-services
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Strategies and tactics for mitigating gender-based violence risks in Western Uganda

  • ⛳️ Strategy 1: Strengthen community awareness and education

    • Conduct regular community workshops on gender-based violence awareness
    • Develop educational materials in local languages covering gender rights
    • Implement school programs focusing on gender equality and respectful relationships
    • Partner with local leaders to foster community discussions on gender-based violence
    • Organise community theatre and role-plays to illustrate the effects of gender violence
    • Promote media campaigns through radio and posters for wider reach
    • Initiate support groups that empower survivors to share their experiences
    • Facilitate training sessions for men and boys on non-violent communication
    • Create a network of community volunteers to disseminate information
    • Involve healthcare workers in awareness sessions to reach vulnerable groups

  • ⛳️ Strategy 2: Enhance local support systems and services

    • Set up a 24/7 helpline for victims of gender-based violence
    • Establish safe houses in strategic locations for immediate relief
    • Provide psychological counselling services for survivors
    • Train local law enforcement on handling gender-based violence cases
    • Develop a referral system linking survivors to legal aid services
    • Encourage establishment of peer support groups in the community
    • Coordinate with NGOs for capacity building in violence prevention
    • Implement programs that economically empower women as a preventive measure
    • Organise regular monitoring and evaluation of support services
    • Create partnerships with local healthcare facilities for emergency care

  • ⛳️ Strategy 3: Promote policy advocacy and legal reform

    • Engage with policymakers to strengthen laws against gender-based violence
    • Collaborate with civil society groups to advocate for policy change
    • Develop a task force dedicated to the implementation of gender-based policies
    • Conduct seminars with stakeholders to discuss policy gaps and solutions
    • Draft proposals for legislative reforms targeting gender violence issues
    • Encourage parliamentary debates and discussions on gender-based violence
    • Develop a coalition of local organisations to lobby for change
    • Support research to provide evidence-based data for policy reform
    • Organise public forums to raise collective community voices for policy change
    • Monitor the enforcement of existing laws regarding gender-based violence
gender-based-violencecommunity-awarenesscommunity-leaderslaw-enforcement-officersadvocacy-groupssupport-services-organizations
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Strategies and tactics for expanding Sterling Tour and Travel Agency into the Kenyan Market

  • ⛳️ Strategy 1: Forge strategic partnerships

    • Identify and partner with a medium-sized Kenyan tour and travel agency
    • Leverage the local partner’s market knowledge and customer base
    • Align services to meet local cultural and tourist preferences
    • Ensure clear communication channels with partners
    • Negotiate mutually beneficial terms in partnership agreements
    • Engage local travel influencers to promote joint offerings
    • Create co-branded marketing materials with local partners
    • Host joint events and travel expos to increase brand visibility
    • Develop shared objectives and performance metrics
    • Regularly review and refine partnership strategies

  • ⛳️ Strategy 2: Adapt services to local market conditions

    • Research and understand customer preferences in Kenya
    • Develop Kenya-specific travel packages including popular destinations
    • Implement a pricing strategy that reflects local purchasing power
    • Offer flexible payment options tailored to Kenyan market needs
    • Launch culturally immersive experiences like safaris and heritage tours
    • Translate marketing materials into Swahili and other local languages
    • Align services with environmental and cultural preservation initiatives
    • Conduct training sessions for employees on local customs and practices
    • Incorporate feedback from local customers into service offerings
    • Regularly update offerings based on seasonal tourist trends

  • ⛳️ Strategy 3: Enhance marketing and brand awareness

    • Launch social media campaigns targeting Kenyan travellers
    • Partner with local influencers to widen digital reach
    • Participate in local and international travel expos
    • Utilise radio and print media to reach different demographics
    • Highlight local partnerships in marketing communications
    • Develop emotional and engaging storytelling content
    • Create promotional videos showcasing Kenyan attractions
    • Establish a customer referral programme
    • Leverage customer testimonials in marketing materials
    • Conduct surveys to measure brand awareness and adapt strategies
partnershipslocalizationstrategic-plannermarketing-specialistmarketing-teambusiness-development-team
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Strategies and tactics for supporting the campus community

  • ⛳️ Strategy 1: Engage actively with students

    • Conduct regular surveys to understand student needs
    • Organise open forums and feedback sessions
    • Create a suggestion box for anonymous feedback
    • Assign faculty members as student liaisons
    • Develop a student council to represent different groups
    • Hold monthly town hall meetings on campus
    • Collaborate with student organisations for events
    • Publish quarterly newsletters with updates and improvements
    • Host informal meet-and-greet events with administration
    • Utilise social media to maintain ongoing conversations

  • ⛳️ Strategy 2: Improve support services

    • Establish a dedicated office for student support
    • Increase funding for mental health resources
    • Expand tutoring and academic assistance programs
    • Launch online portals for 24/7 academic support
    • Provide free workshops on life skills and wellbeing
    • Offer flexible counselling appointment options
    • Create an emergency fund for students in need
    • Partner with local organisations for additional resources
    • Develop peer mentorship programs
    • Assess and improve accessibility throughout campus

  • ⛳️ Strategy 3: Enhance campus facilities

    • Survey students to identify desired facility upgrades
    • Upgrade library resources and study areas
    • Increase availability of recreational spaces
    • Improve campus technology and Wi-Fi infrastructure
    • Expand dining options with diverse cuisines
    • Install hydration stations throughout campus
    • Regularly update safety and security measures
    • Create more quiet zones and relaxation spaces
    • Facilitate more outdoor seating and green spaces
    • Implement sustainable initiatives for campus maintenance
engagementsupportfaculty-liaisonstudent-council-memberstudent-services-teamfacilities-management-team
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Strategies and tactics for implementing motivational interviewing for a non-profit organisation

  • ⛳️ Strategy 1: Build rapport with clients

    • Train staff on active listening techniques
    • Encourage staff to show empathy and understanding during interactions
    • Develop personal connections by sharing relevant experiences
    • Create a welcoming and non-judgemental environment
    • Set specific, positive goals with clients
    • Highlight the clients' strengths and past successes
    • Use open-ended questions to foster conversation
    • Acknowledge and validate clients' feelings and concerns
    • Be patient and give clients time to express themselves
    • Encourage clients to set their own goals and priorities

  • ⛳️ Strategy 2: Empower clients with information

    • Provide clear, concise information about available services
    • Use visual aids and brochures to explain complex concepts
    • Host informational workshops and seminars
    • Share success stories of other clients who have benefitted
    • Develop a FAQ document for common questions and concerns
    • Utilise social media to disseminate information effectively
    • Create easy-to-follow guides for accessing resources
    • Offer personalized one-on-one sessions for in-depth assistance
    • Provide contact information for additional support services
    • Keep resource information up-to-date and easily accessible

  • ⛳️ Strategy 3: Facilitate ongoing support and follow-up

    • Schedule regular check-ins with clients
    • Develop a mentorship program pairing new clients with those who have succeeded
    • Use SMS or emails to send motivational messages and reminders
    • Create a progress tracking system for clients
    • Offer group support meetings for peer encouragement
    • Provide resource materials for coping with setbacks
    • Develop crisis intervention protocols for immediate support
    • Involve clients in setting follow-up goals and actions
    • Create an online community for continued support and networking
    • Evaluate and adjust strategies based on client feedback
motivational-interviewinghomeless-supportsocial-workercase-manageroutreach-teamresource-team
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How to track your Support Services strategies and tactics

Having a plan is one thing, sticking to it is another.

Setting good strategies is only the first challenge. The hard part is to avoid distractions and make sure that you commit to the plan. A simple weekly ritual will greatly increase the chances of success.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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