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10 strategies and tactics for Communication Department

What is Communication Department strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Finding the right Communication Department strategy can be daunting, especially when you're busy working on your day-to-day tasks. This is why we've curated a list of examples for your inspiration.

Copy these examples into your preferred tool, or utilize Tability to ensure you remain accountable.

How to write your own Communication Department strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Communication Department strategy examples

You will find in the next section many different Communication Department tactics. We've included action items in our templates to make it as actionable as possible.

Strategies and tactics for improving Domino's Pizza Information Flow After Turnaround

  • ⛳️ Strategy 1: Streamline communication channels

    • Implement a centralized communication platform for all employees
    • Set up regular briefing sessions for cross-departmental updates
    • Establish a clear hierarchy for escalation of issues
    • Create a feedback loop for continuous improvement of communication
    • Use digital dashboards for real-time information sharing
    • Ensure mobile access to communication tools for field employees
    • Appoint communication liaisons in each department
    • Provide training on effective communication platforms
    • Conduct regular audits to assess communication efficiency
    • Facilitate workshops to enhance inter-departmental collaboration

  • ⛳️ Strategy 2: Enhance data analytics and reporting

    • Invest in advanced data analytics tools for better insights
    • Standardise reporting formats across departments
    • Schedule regular data review meetings for decision-making
    • Integrate data sources for a single version of the truth
    • Train staff on data literacy and analytical skills
    • Develop key performance indicators for information flow
    • Automate routine data gathering and reporting tasks
    • Set up alert systems for critical data thresholds
    • Incorporate predictive analysis for proactive decision-making
    • Share success stories to promote data-driven culture

  • ⛳️ Strategy 3: Promote knowledge sharing practices

    • Encourage regular knowledge-sharing sessions between departments
    • Utilise online platforms for knowledge repositories
    • Reward teams that actively contribute to knowledge sharing
    • Develop a mentorship program for internal knowledge transfer
    • Create an intranet page for sharing best practices
    • Organise cross-training sessions to improve understanding
    • Establish a system for documenting lessons learned
    • Leverage social media tools for informal knowledge exchange
    • Measure the impact of knowledge sharing on performance
    • Encourage open communication to minimise information silos
communicationanalyticscommunication-liaisondata-analystit-departmenthuman-resources-department
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Strategies and tactics for improving engineering department efficiency and effectiveness

  • ⛳️ Strategy 1: Enhance process alignment

    • Conduct process mapping sessions to identify current workflows
    • Identify bottlenecks and areas for improvement in current processes
    • Standardise procedures to ensure consistency and effectiveness
    • Implement a cross-departmental task force to maintain process alignment
    • Leverage technology to automate repetitive tasks
    • Set clear KPIs to measure process effectiveness
    • Monitor and review process performance regularly
    • Solicit feedback from operations on support effectiveness
    • Provide training on new processes and systems
    • Establish a continuous improvement feedback loop

  • ⛳️ Strategy 2: Promote a culture of continuous improvement

    • Implement a suggestion scheme for process improvements
    • Hold regular retrospective meetings to reflect on past projects
    • Create cross-functional teams to drive innovation
    • Offer training on lean principles and problem-solving techniques
    • Set recurring workshops to identify potential improvements
    • Recognise and reward innovative ideas and improvements
    • Encourage peer-to-peer coaching and knowledge sharing
    • Include continuous improvement objectives in performance reviews
    • Foster an open-door policy to discuss potential improvements
    • Establish a central repository for improvement resources and successes

  • ⛳️ Strategy 3: Strengthen communication and collaboration

    • Set up regular cross-departmental meetings to discuss objectives
    • Implement a shared digital platform for project collaboration
    • Create a centralised communication channel for updates and discussions
    • Provide communication skills training for engineers
    • Establish clarity in roles and responsibilities within teams
    • Develop a feedback mechanism to assess team dynamics
    • Promote social events to strengthen team relationships
    • Develop clear reporting lines and processes
    • Encourage open discussions and sharing of ideas
    • Align communication goals with company culture and values
process-optimizationcommunication-improvementprocess-managercommunication-facilitatorcross-functional-teaminnovation-task-force
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Strategies and tactics for improving Employee Engagement at Texas Instruments

  • ⛳️ Strategy 1: Enhance internal communication

    • Conduct a company-wide survey to assess current employee communication satisfaction levels
    • Identify communication gaps and areas needing improvement from the survey results
    • Develop a comprehensive internal communication plan that addresses identified issues
    • Implement monthly newsletters and regular updates from leadership
    • Launch an internal communications app to streamline information sharing
    • Host quarterly town hall meetings led by leadership
    • Establish a feedback loop for employees to voice communication concerns
    • Train managers on effective communication techniques
    • Regularly review and refine communication strategies based on feedback
    • Aim for a 15% improvement in communication satisfaction scores by December 2024

  • ⛳️ Strategy 2: Foster a culture of recognition

    • Launch a structured recognition programme to reward employee achievements
    • Encourage peer-to-peer recognition through a digital platform
    • Establish clear criteria for recognition to ensure consistency
    • Highlight employee achievements in internal communications
    • Schedule regular recognition events and award ceremonies
    • Engage leadership in recognising and supporting team achievements
    • Gather employee feedback on the effectiveness of recognition programmes
    • Set up a recognition committee to oversee and refine initiatives
    • Promote recognised achievements on social media platforms
    • Target a 20% increase in employee satisfaction with recognition by December 2024

  • ⛳️ Strategy 3: Enhance professional development opportunities

    • Conduct a needs assessment survey to identify desired skills and training
    • Develop a diverse suite of training programmes and workshops
    • Provide access to online learning resources and platforms
    • Create personal development plans in collaboration with employees
    • Encourage job shadowing and cross-departmental learning opportunities
    • Implement a mentorship programme for ongoing guidance and support
    • Regularly assess the effectiveness of training initiatives
    • Update development offerings based on employee feedback and industry trends
    • Recognise employee efforts in pursuing professional development
    • Strive for a 25% increase in participation in development programmes by December 2024
employee-engagementcommunicationmanagerleaderhr-departmentcommunication-team
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Strategies and tactics for improving professionalism and gaining exposure to other departments

  • ⛳️ Strategy 1: Develop a professional development plan

    • Identify key competencies and skills needed for professionalism within the organisation
    • Research available courses or workshops that enhance professional skills
    • Allocate weekly time for self-study and skill improvement
    • Seek feedback from peers and superiors on current professional skills
    • Set monthly goals for professional development progress
    • Join a professional network or group related to your field
    • Read industry-relevant books or articles weekly
    • Attend at least one professional conference or seminar annually
    • Prepare a presentation on a relevant topic for a team meeting
    • Review and update professional development plan quarterly

  • ⛳️ Strategy 2: Engage with cross-departmental projects

    • Identify ongoing projects in other departments where skills may be applied
    • Volunteer for cross-departmental committees or task forces
    • Attend departmental meetings open to all employees
    • Initiate informational interviews with colleagues in different departments
    • Seek a mentor from another department
    • Propose a collaborative project involving multiple departments
    • Offer to lead a cross-departmental workshop or training session
    • Regularly communicate with a liaison from each department
    • Document and share learnings from cross-departmental experiences
    • Reflect monthly on what has been learned from different departments

  • ⛳️ Strategy 3: Leverage internal communication tools and networks

    • Regularly update personal profile on internal networks like intranet or Slack
    • Subscribe to newsletters or communication channels of other departments
    • Share successes and insights on internal communication platforms
    • Participate in forums or discussion groups within the company
    • Recognise and respond to other departments' successes and milestones
    • Initiate virtual coffee chats with employees from various departments
    • Create a blog post or article for the company’s internal newsletter
    • Actively contribute in companywide meetings or townhalls
    • Request for an introduction to department leaders from your manager
    • Track the impact of internal networking activities on professional growth
professionalismcross-departmentalmentorliaisonnetworkingcommunication
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Strategies and tactics for empowering Ethiopian Polytechnic Colleges

  • ⛳️ Strategy 1: Modernise Curriculum

    • Align 90% of programs with industry standards by 2026
    • Develop 150 competency-based modules by 2026
    • Achieve an average student satisfaction rating of 4.0/5.0 with digital learning resources by 2026
    • Conduct workshops with industry experts for curriculum redesign
    • Integrate digital learning resources into all programs
    • Revise curricula based on feedback from industry stakeholders
    • Pilot new digital learning tools in selected courses
    • Assess alignment of curriculum with national development priorities annually
    • Incorporate real-world problem-solving exercises in modules
    • Establish an online repository for updated educational materials

  • ⛳️ Strategy 2: Enhance Instructor Capacity

    • Train 500 instructors in digital pedagogy by 2025
    • Achieve 80% instructor participation in peer-learning networks by 2025
    • Organise annual workshops for continuous professional development
    • Conduct quarterly evaluations of instructor training effectiveness
    • Initiate online forums for instructors to share best practices
    • Provide resources for self-paced learning on modern teaching methods
    • Establish mentorship programmes for newly trained instructors
    • Set a target of 40 hours/year for instructor professional development
    • Develop a recognition system for outstanding teaching innovations
    • Partner with educational organisations for specialised instructor training

  • ⛳️ Strategy 3: Implement Robust Monitoring & Evaluation Systems

    • Deploy dynamic dashboards in all departments by 2024
    • Integrate SMART indicators into 95% of departmental plans by 2024
    • Ensure 90% on-time project reporting by 2025
    • Develop real-time data collection tools for project tracking
    • Regularly review and update indicators to reflect current goals
    • Provide training for staff on using M&E systems efficiently
    • Hold biannual audits to ensure M&E systems' integrity
    • Encourage feedback loops between departments for continual improvement
    • Publicise M&E successes and lessons learned for transparency
    • Collaborate with external auditors for objective evaluations
curriculumpedagogyinstructorcurriculum-developeracademic-affairsinstitutional-development
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Strategies and tactics for improving customer service for Globe Trotters Visas and Immigration (Pty) Ltd

  • ⛳️ Strategy 1: Enhance communication channels

    • Implement a live chat feature on the website for real-time assistance
    • Set up a dedicated email support team to handle queries within 24 hours
    • Introduce a customer service hotline for more immediate concerns
    • Develop a mobile app that provides updates on visa and immigration processes
    • Provide clear FAQs on the website covering common customer concerns
    • Utilise social media to address client inquiries and feedback
    • Establish a manager call-back service for more complex issues
    • Ensure communication materials are available in multiple languages
    • Schedule regular training for customer service representatives on communication skills
    • Monitor communication channels and conduct regular follow-ups to ensure issue resolution

  • ⛳️ Strategy 2: Improve customer feedback mechanisms

    • Design and implement a customer satisfaction survey after each service interaction
    • Create an easy-to-use online feedback form on the website
    • Set up a dedicated email address for customer feedback
    • Utilise social media platforms to engage and receive feedback from clients
    • Reward customers who provide feedback with a discount on future services
    • Analyse common feedback points and develop a plan for addressing them
    • Hold quarterly focus groups with a selection of customers to gain detailed insights
    • Publish a quarterly report summarising feedback and actions taken
    • Introduce a feedback loop to keep customers informed on improvements
    • Incorporate feedback handling training into staff development plans

  • ⛳️ Strategy 3: Enhance staff training and development

    • Develop a customer service training program tailored to immigration services
    • Incorporate role-playing exercises to simulate customer interactions
    • Conduct regular workshops on dealing with difficult situations
    • Establish a mentorship program pairing new staff with experienced advisors
    • Monitor staff performance and provide constructive feedback regularly
    • Encourage staff to attain relevant certifications in customer service excellence
    • Provide access to online learning resources for continuous development
    • Recognise and reward excellent customer service by staff
    • Implement a peer review system for continuous improvement
    • Schedule bi-annual staff retreats focusing on team building and skills enhancement
customer-satisfactionservice-efficiencycustomer-service-representativefeedback-analystcommunication-departmenttraining-and-development-team
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Strategies and tactics for aligning Departments for Strategic Growth

  • ⛳️ Strategy 1: Integrate a collaborative scheduling system

    • Implement a centralised digital scheduling platform accessible by all departments
    • Set weekly meetings for departmental heads to coordinate schedules and project timelines
    • Develop a shared calendar for critical events and deadlines
    • Ensure purchasing timelines align with production schedules
    • Coordinate promotional schedules with product launches
    • Synchronise submission deadlines across teams for large marketing campaigns
    • Regularly update schedules based on feedback and changing priorities
    • Establish clear communication channels for schedule changes
    • Provide training to staff on using the new scheduling tools
    • Regularly review and optimise scheduling processes for efficiency

  • ⛳️ Strategy 2: Enhance cross-departmental communication

    • Implement bi-weekly cross-departmental meetings to discuss ongoing projects
    • Create an intranet portal for seamless communication and sharing of updates
    • Encourage collaborative workshops and team-building activities
    • Designate departmental liaisons to facilitate inter-team communication
    • Develop a protocol for regular updates on project statuses
    • Utilise project management tools for transparency across departments
    • Set up an alert system for critical deadlines and updates
    • Align social media and digital content efforts with marketing initiatives
    • Foster an open culture where feedback and ideas are exchanged freely
    • Conduct regular surveys or feedback sessions to improve communication practices

  • ⛳️ Strategy 3: Streamline processes with clear procedural guidelines

    • Document current procedures across all departments for review
    • Identify redundancies and areas for process improvements
    • Standardise procedures for activities such as submissions, launch events, and more
    • Ensure proper GL tracking is integrated into financial procedures
    • Create procedural handbooks or guides for all employees
    • Establish a process for updating procedures in alignment with company goals
    • Incorporate stakeholder feedback when revising procedures
    • Train staff on newly implemented procedures
    • Regularly audit procedures for compliance and efficiency
    • Benchmark processes against industry best practices and competitors
schedulingcommunicationproject-managerdepartment-headmarketing-teamproduction-team
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Strategies and tactics for enhancing Developer Compliance and Efficiency

  • ⛳️ Strategy 1: Ensure developer compliance with real estate board regulations

    • Launch the developer compliance portal for real-time registration and monitoring
    • Expand mandatory training programmes for developers on legal standards
    • Increase the number of on-site and surprise inspections
    • Develop and implement an incentive-based compliance rating system
    • Conduct periodic workshops to update developers on regulatory changes
    • Increase collaboration with legal entities to enforce penalties for non-compliance
    • Create informative materials on compliance standards for developers
    • Conduct quarterly compliance audits to ensure adherence
    • Expand the reach of compliance workshops through digital platforms
    • Strengthen internal compliance teams with regular training

  • ⛳️ Strategy 2: Improve internal departmental processes

    • Digitise all document management and approval workflows
    • Enhance staff training in investigative techniques and customer service
    • Develop and implement a standardized compliance checklist
    • Introduce an inter-departmental feedback mechanism to identify and resolve bottlenecks
    • Utilise software tools to track workflow efficiency and identify areas for improvement
    • Monitor and evaluate team performance regularly with KPIs
    • Conduct gap analysis to identify inefficiencies in current workflows
    • Streamline communication between departments with digital platforms
    • Encourage staff suggestions for process improvements through an open forum
    • Develop a recognition programme for staff who propose successful changes

  • ⛳️ Strategy 3: Enhance visibility and communication with developers

    • Implement an SMS and email alert system for compliance updates and deadlines
    • Expand online resources with video tutorials and FAQs
    • Host an annual developer compliance forum for feedback and updates
    • Collaborate regularly with industry associations and financial institutions
    • Develop an active social media presence to share compliance news
    • Create newsletters to update stakeholders on compliance developments
    • Offer online webinars to explain new protocols
    • Increase accessibility to department heads through open office hours
    • Enhance the department's website for easier navigation of compliance info
    • Develop an application for mobile devices to track compliance in real-time
complianceefficiencycompliance-officertraining-coordinatorcompliance-teamit-support-team
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Strategies and tactics for implementing a Quality Assurance Strategy for Contact Centres

  • ⛳️ Strategy 1: Define and Monitor Quality Standards

    • Clearly define quality standards and performance expectations for agents
    • Develop a detailed QA scorecard focusing on key performance indicators
    • Implement regular monitoring and evaluation processes to assess agent performance
    • Utilise AI tools to transcribe calls and analyse tone, sentiment, and keyword usage
    • Conduct in-depth evaluation of agent interactions to identify areas for improvement
    • Incorporate peer reviews from senior agents and team leads for additional insights
    • Provide regular calibration sessions to maintain consistency in evaluations
    • Regularly review and update quality standards to align with customer needs
    • Offer regular feedback sessions to discuss performance and improvement areas
    • Continuously improve QA criteria and tools based on evolving business and agent needs

  • ⛳️ Strategy 2: Strengthen Reporting and Communication

    • Establish a reporting structure to deliver weekly, monthly, and quarterly performance reports
    • Conduct weekly debrief meetings with QA team, team leads, and senior management
    • Hold monthly one-on-one feedback sessions with agents to discuss their performance
    • Leverage AI analytics tools to track key performance indicators effectively
    • Develop customised dashboards for visualising trends and insights derived from QA assessments
    • Present data-driven recommendations to management for informed decision-making
    • Maintain open communication channels for agents to provide feedback and ask questions
    • Act as a representative for members, ensuring their concerns influence contact centre policies
    • Document case histories accurately to facilitate future reference and insights
    • Encourage feedback to refine processes and training strategies continually

  • ⛳️ Strategy 3: Enhance Agent Training and Development

    • Provide ongoing coaching and training opportunities to enhance agent skills and knowledge
    • Offer specialised training sessions based on feedback from QA evaluations
    • Conduct role-playing exercises to prepare agents for real-life situations
    • Use performance data to identify training needs and develop targeted modules
    • Empower agents through knowledge-sharing sessions highlighting best practices
    • Ensure training includes updates in company policies and customer handling techniques
    • Prioritise skill development to enhance empathy, problem-solving, and communication skills
    • Implement a framework for agents to replicate successful case-handling methods
    • Monitor agent progress post-training to measure effectiveness and make adjustments
    • Foster a culture of continuous development and learning across all teams
quality-assurancecustomer-satisfactionquality-assurance-managercustomer-service-agentcollectionsretentions
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Strategies and tactics for managing a workshop complaint department

  • ⛳️ Strategy 1: Streamline complaint intake process

    • Implement an online complaint submission form for efficient intake
    • Establish a dedicated complaint hotline for direct communication
    • Train staff to receive complaints in a professional and empathetic manner
    • Set up a ticketing system to track and assign complaints
    • Categorize complaints into predefined categories for efficient handling
    • Designate specific team members to handle different types of complaints
    • Ensure all complaints are acknowledged within 24 hours
    • Automate responses for common complaint acknowledgements
    • Regularly review and update the complaint intake process
    • Collect and analyse data to identify trends in complaints

  • ⛳️ Strategy 2: Enhance resolution efficiency

    • Develop a clear protocol for addressing and resolving complaints
    • Set timeframes for resolution based on complaint severity
    • Empower employees with the authority to resolve minor issues on the spot
    • Conduct regular training on conflict resolution and customer service skills
    • Create a complaints resolution team for handling complex cases
    • Utilise customer feedback to refine and improve resolution processes
    • Implement a quality assurance process for complaint resolutions
    • Introduce a system for escalating unresolved complaints
    • Establish a feedback loop with customers post-resolution
    • Monitor resolution effectiveness through customer satisfaction surveys

  • ⛳️ Strategy 3: Improve communication and transparency

    • Create a comprehensive FAQ addressing common complaints
    • Publish a complaints policy outlining the process and timeline for resolution
    • Ensure transparent communication at each step of the complaint handling process
    • Provide regular updates to the complainant regarding their case status
    • Utilise digital communication tools for real-time notifications
    • Develop templates for response communications ensuring consistency
    • Implement a customer portal for complaint status tracking
    • Conduct workshops to educate staff on the importance of transparency
    • Solicit ongoing feedback from customers on the communication process
    • Regularly update FAQs and documentation based on feedback and trends
complaint-managementefficiencycustomer-service-representativecomplaint-managercomplaint-resolution-teamcommunication-team
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How to track your Communication Department strategies and tactics

Having a plan is one thing, sticking to it is another.

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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