A starting point for clearer priorities and measurable progress. Make the targets your own.
Decrease our First Reply Time from 6h to 20mins
Increase support calls ratings from 3.8 to 4.2 stars
Reduce our Average Resolution Time from 18h to 6h
Set your baseline. Check where you are today, then choose targets that stretch your team.
Agree on ownership. Give each key result a clear owner and a source of data.
Check in every week. Review the numbers, share confidence, and decide what needs attention.
A machine-readable version of this example for a script or AI assistant.
Customer success & support OKR example
Suggested timeframe: Set with your team
1 objective · 3 key results
Example targets. Adapt to your baseline before you start.---
title: Improve team responsiveness
objectives:
- title: Improve team responsiveness while maintaining great customer satisfaction
outcomes:
- title: Decrease our First Reply Time from 6h to 20mins
from: 0.0
to: 100.0
score_format: _number_%
initiatives: []
- title: Increase support calls ratings from 3.8 to 4.2 stars
from: 3.8
to: 4.2
score_format: _number_ support rating
initiatives: []
- title: Reduce our Average Resolution Time from 18h to 6h
from: 18.0
to: 6.0
score_format: _number_h Avg Resolution Time
initiatives: []
Achieve next level customer love ❤️
Achieve a high rate of contract renewals for existing clients
Increase revenue through strategic account management