A starting point for clearer priorities and measurable progress. Make the targets your own.
Get 15 new 5-star ratings on G2 Crowd
Reduce the number of weekly support tickets by 50%
Improve the NPS score from 12 to 20
Set your baseline. Check where you are today, then choose targets that stretch your team.
Agree on ownership. Give each key result a clear owner and a source of data.
Check in every week. Review the numbers, share confidence, and decide what needs attention.
A machine-readable version of this example for a script or AI assistant.
Customer success & support OKR example
Suggested timeframe: Set with your team
1 objective · 3 key results
Example targets. Adapt to your baseline before you start.---
title: Improve customer satisfaction
objectives:
- title: Achieve next level customer love ❤️
outcomes:
- title: Get 15 new 5-star ratings on G2 Crowd
from: 0.0
to: 15.0
score_format: _number_ reviews
initiatives:
- title: Reach out to users high NPS feedback asking for review
- title: Reduce the number of weekly support tickets by 50%
from: 42.0
to: 84.0
score_format: _number_ tickets
initiatives:
- title: Create a self serve documentation portal
- title: Improve the NPS score from 12 to 20
from: 12.0
to: 20.0
score_format: _number_ NPS
initiatives:
- title: Create a list of 15 highly requested features to implement
Improve team responsiveness while maintaining great customer satisfaction
Achieve a high rate of contract renewals for existing clients
Increase revenue through strategic account management