A starting point for clearer priorities and measurable progress. Make the targets your own.
Increase concierge onboarding sessions from 12% to 25% of leads
Increase engagement with onboarding drip fro 10% to 20%
Improve survey scores from 3.2 to 4.1 for personalized onboarding calls
Set your baseline. Check where you are today, then choose targets that stretch your team.
Agree on ownership. Give each key result a clear owner and a source of data.
Check in every week. Review the numbers, share confidence, and decide what needs attention.
A machine-readable version of this example for a script or AI assistant.
Customer success & support OKR example
Suggested timeframe: Set with your team
1 objective · 3 key results
Example targets. Adapt to your baseline before you start.---
title: Reduce activation churn
objectives:
- title: Reduce activation churn via high-touch onboarding
outcomes:
- title: Increase concierge onboarding sessions from 12% to 25% of leads
from: 12.0
to: 25.0
score_format: _number_% calls
initiatives: []
- title: Increase engagement with onboarding drip fro 10% to 20%
from: 10.0
to: 20.0
score_format: _number_% engagement
initiatives: []
- title: Improve survey scores from 3.2 to 4.1 for personalized onboarding calls
from: 3.2
to: 4.1
score_format: _number_ rating
initiatives: []
Land and expand through product stickiness
Cultivate a healthy growth mindset in junior staff
Enhance team collaboration and support sales